Archaic website and faulty system that overcharges if you don't pay attenion
1. The website is as glitchy and non-functional as it could get. Could save a lot if you just take the site down, or at the very least make it accessible! But I guess it makes sense why GNG does not want you to log-in to your site, as they can overcharge you per therm and you would never find out if you are not able to login to review the bill.
2. Regarding the overcharge - signed up for $0.307 per therm (fixed rate - 12mo) and just found out that they been charging me $0.499 per therm all year! Again, shows on the bill, which you need to access your account on the website to find out. Every time I tried to check the account, it would not go forward from the log-in screen and then lock the account for 10 minutes at a time. Finally had to call customer service and have them reset the PW and grant me access.
3. Signing up, again thanks to to the "state of the art website" as their call waiting recording falsely claims, the "state of the art" system seems to have created two accounts for the same house while trying to sign-up. Took over an entire week to get that sorted! How are people still signing up with this company is beyond me!
4. If the customer is slightly at fault, the price per them can jump over a dollar or get hit with penalties and ALL kinds of additional ”
Georgia Natural Gas®
responds December 30th, 2020:
Good morning. We are concerned about your negative experience. Please email us at email@example.com with the GGS Case# 6004495 in the subject line. Please provide your contact information so we can reach out to you to discuss the situation. ”