How to find the Best Low-cost Natural Gas in Smyrna

#1 gas company

“ I really appreciate the friendly agents who go above & beyond to satisfy customers like myself god bless the staff ”

---

SCANA Energy responds October 28th, 2021:

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Excellent customer service

“ Excellent customer service for matching rate ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Great price, great service!

“ Highly recommend. If you have good customer service at a great price per therm, why would you want to pay a higher price for gas? I'm totally satisfied with Constellation. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Best Source of Gas Prices and Contracts

“ When the term of my gas service was up I used to go to the PSC website to try and compare prices; however, it is limited. Georgia Gas Savings provides far more options and information and I have saved $ by using them to find the best deal. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Good service

“ No problems ”

---

SCANA Energy responds May 11th, 2018:

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Bill was sent to Apt management

“ I moved here from Orlando on Aug 1. The first bill was sent to my apt manager. I paid her for that bill. After that billing is correct ”

---

Constellation responds September 26th, 2018:

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

GA Natural gas is pretty good.

“ When we first moved into our place, it took a couple of days to get our gas set up due to a communication issue but since then its been smooth sailing. I haven't had any issues with the price, and the customer service has been fine. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Costumer service

“ My apartment was in a fire on 9/11/208, I called in the week after to cancel my service, however, my service was never canceled, I am not sure why? I spoke to so many customer reps to resolved the problem everyone I spoke to before Ms. Marrie, was being rude and very disrespectful until I email customer service with pictures of my burn apartment building and my statement of when I moved out on 9/11/2018 because of the fire. They were still billing me for the service even though no one was living in the unit because of the fire.

I email customer service with pictures of my apartment building BURN DOWN and the statement of me move out on 9/11/2018 and Marrie Castilon was the only person who helps me out of the 5 or 7 other people I spoke to before. she called me the day after I send my email and my problem was resolved she took care of the outstanding balance of what I was billed for. I am so grateful for her help everyone else I spoke to assume I wasn't telling the truth. Thank Marrie Castilon!!! I am so great full for your help!!! and resolving the issue. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Get the billing straight

“ For whatever reason, they couldn't seem to get their billing aligned with AGL and so sometimes my bill one month would be low (term cost) and the next it would be close to double cos they're trying to recover their money. I can't budget for that. Is this a problem now for all gas providers or is Constellation just especial crappy? ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Being Charged LATE FEE On Auto Pay

“ I am being charged Late Fee and I am on AUTO PAY. Look at your GNG Bill and make sure your not being charged this. I cannot get through to customer service this is a problem ”

---

Georgia Natural Gas® responds September 2nd, 2021:

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Archaic website and faulty system that overcharges if you don't pay attenion

“ 1. The website is as glitchy and non-functional as it could get. Could save a lot if you just take the site down, or at the very least make it accessible! But I guess it makes sense why GNG does not want you to log-in to your site, as they can overcharge you per therm and you would never find out if you are not able to login to review the bill.
2. Regarding the overcharge - signed up for $0.307 per therm (fixed rate - 12mo) and just found out that they been charging me $0.499 per therm all year! Again, shows on the bill, which you need to access your account on the website to find out. Every time I tried to check the account, it would not go forward from the log-in screen and then lock the account for 10 minutes at a time. Finally had to call customer service and have them reset the PW and grant me access.
3. Signing up, again thanks to to the "state of the art website" as their call waiting recording falsely claims, the "state of the art" system seems to have created two accounts for the same house while trying to sign-up. Took over an entire week to get that sorted! How are people still signing up with this company is beyond me!
4. If the customer is slightly at fault, the price per them can jump over a dollar or get hit with penalties and ALL kinds of additional ”

---

Georgia Natural Gas® responds December 30th, 2020:

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

New customer?

“ Received a $6.03 invoice for my first three days of my initial month of service beginning 04/01/18, indicating zero therms used??? This bill was balance forwarded to a $41.54 for the remainder of the April cycle? Really, this is how we keep new customers?
Contacted C/S and was unable to resolve billing issue. Was transferred to billing which I let ring for at least five minutes prior to hanging up. Situation status - unresolved. ”

---

Constellation responds September 26th, 2018:

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :