“ To early to review have not been billed yet no need to use customer service yet ”Constellation responds September 26th, 2018:
Thank you for taking the time to give us feedback. It is through feedback such as yours that we are able to provide our customers with the best experience possible. Dont hesitate to reach out to us with any questions you may have. ”
“ Nothing exciting to report for my 1 1/2 year relationship with SCANA energy. I have not had to needlessly suffer whenever I had to call customer service like other people relate to me. They were always polite and valued my time. They know it is the last thing I would choose to be doing. ”
“ To make payments by internet I have to pay fee.... ”Constellation responds September 26th, 2018:
Thank you so much for your review! We are listening to our customers feedback and currently working on finding a solution to make online bill pay more convenient. Please call 1-866-917-8271 with any concerns or questions that you might have. ”
“ I called to disconnect my service and somehow they are saying I never called and they do not have a record of me calling. My account was on auto pay so I got charged for 2 months that I did not live at that apt. I called to let them know and sent prove that I am no longer at that address and even a letter from that apt complex that I turned in my keys and still said there is nothing they can do, I will not get a refund and to expect my final bill. Very upset that I have paid for a vacant apartment and will still get a final bill for a vacant apartment. I know this apt is vacant because I called the apt complex to let them know what is going on and they said it has been vacant since I moved out and no one has moved in. If I have prove why can I still not get refunded?? Ridiculous! Never again will I sign up for their service or recommend to anyone!! ”Georgia Natural Gas responds December 4th, 2020:
Good morning. We are concerned about your negative experience. Please email us at email@example.com with the GGS Case# 5921065 in the subject line. Please provide your contact information so we can reach out to you to discuss the situation. ”
“ I have maintained my gas payment religiously without fail for over 4 years now. Never missed a payment. I lost my job during the pandemic and accumulated a high bill. As soon as the disconnect pause order was lifted I was told if I do not pay in 5 days my service will be disconnected. I paid them over $600 in the past-due bill and they refuse to work with me on a remaining balance of less than a $100. They disconnected my service for $66 after paying more than $630.
It's definitely time for a change of service. ”Georgia Natural Gas responds July 8th, 2020:
Sorry to hear about your experience. Please email us at firstname.lastname@example.org and input GGS Case #5581702 as your subject line. We would like to reach out to you to discuss your concerns and work towards a resolution. Thank you ”
constallacion does not accept senior citizen discount.
“ i switched from scana to constellation, thinking, save, money, but when i received my first bill, i know was wrong, constellation does not accept senior citizen discount and bill i received was high in comparison with other bills from scana, so i will switch back again to scana.everything is lies. ”
“ While this company will soon be called Dominion Energy, it is the biggest scam. This company disconnected my services in below freezing weather in February without being 30 days behind. The bill was for $90. Yes; it was an oversight on my part and I admit. However, I remitted the $90 payment immediately, but I was told that I not only had to pay the $90, but the new bill of $90 had to be paid, plus $75 reconnect fee and because I was NOT initially equired to pay a deposit based on credit, I now had to pay $150 deposit BEFORE I could get my services restored. So, for $90, I am required to pay $405 in freezing temperatures and the earliest that my services can/could be turned on is in 3 BUSINESS days. NO company should turn off services in the dead of winter. This is inhumane and poor customer service. IF you are seeking a gas company...LOOK somewhere else. I certainly have. ”SCANA Energy responds March 18th, 2019:
We are sorry to hear you had this experience. Atlanta Gas Light (AGL) owns the pipes and meter to provide your gas service. The charge for the use of their system appears on your bill as AGL Pass Through Charges and are responsible for processing service requests for all of the marketers. There are rules in place that prevent them from disconnecting service during cooler temperatures. The marketers also use their scheduling system to submit requests and are provided the first available appointment for each service area. We would be glad to review further if you want to call SCANA Energy at 1-877-467-2262 or email direct at SCANAEnergyContactUs@scana.com. ”