How to find the Best Low-cost Natural Gas in Gainesville

Great company to work with

“ I've been with them now for many years and never an issue. Customer Service has always been very helpful. Recently, my mail was not being delivered and a payment was missed. I had no idea that the payment was missed until I was sent the delinquent letter. The situation was handled kindly by the Customer Service Rep and the issue promptly corrected. This company has always been fair and professional in all situations for me and my family. ”

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SCANA experience

“ Initial order set up, all inclusive, was very smooth without problems. First billing was clear and concise. Good experience. ”

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SCANA Energy responds November 5th, 2019:

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The best in the business

“ Customer service is top notch. Saved money since switching to them. Never have had any issues and they are always helpful, especially saving me money. ”

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Cost more than expected

“ Gas South less expensive. ”

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Billing Problem

“ I was on auto billing and it was suddenly stopped. I didn't realize a problem for a while and Gas South person on phone didn't know but said it was probably because they quit using my type of CC (Discover). I gave them another (MasterCard) and thought problem fixed. It wasn't. They then said that my bank would not take it for a monthly deduction. (There was no problem with my charging shopping items on it.) Then they wanted my checking acct. info and I told them I wasn't about to give them my checking info with the way this was being handled so far. Then they made me call each month to pay and included a cc fee on top of the gas charges. In the end, I wound up paying each month on the same cc I initially had listed for auto pay (Discover). A friend told me they probably changed computer systems and it kicked out my auto pay which started the whole problem but I feel they handled the remainder of the problem terribly. I vowed I would never use them again and would express my problems on social media. P.S. Discover card gives us a credit rating of 789! ”

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Historic payment ????

“ Ive only had gas south for about 5 months but instead of paying my actual bill on the pay as you go i am paying a "Predicticted historical payment" which means all of the prior tenants if their bills were outrageous then since my bill is based on the history my bill is outrageous. Even though i dont even use my heat hardly.!! Any suggestions ”

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Auto renewal,fixed rate to variable scam

“ I had been a loyal Scana customer for a while on autopay. As the contract renewal approached I received a notice 3 months before expiration reminding me it was coming. That was the last bill I got by mail before expiration. I was NOT signed up for paperless for this exact reason. Autopay was taking care of the payments during the busy Christmas season. I didnt realize my fixed rate had automatically switched to their highest variable rate until I saw the ransom price they had charged my account! Over a %200 increase! I immediately called customer service and ask for some help with this ridiculous bill to no avail. She did offer me a renewal contract with a higher price than I could get from other providers. She also reminded me that since it was the second week of the month in January , Scana would be able to bill me another ransom bill. My January bill was $545 dollars vs about $180. Do not do business with these people. The automatic renewal scam is used by many industries now to take advantage of busy consumers. All I can do is change companies and file a complaint with the public service commission about this practice. ”

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SCANA Energy responds February 16th, 2024:

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Boo on you

“ I missed a couple of bills because they went to Junk Mail in email after signing up for electronic reminders. I noticed it 2 days before disconnection and reached out to them to tell them my bank required 3 days to get the money to them which I had scheduled. After being a 100% on time paying customer for 31 straight months they disconnected my service over $112. They must have needed that to re-up their sponsorship at the Gwinnett Arena. I can't imagine what less fortunate people are dealing with in these times.

I get you can't miss but their excuse was they robocalled me which by default came in as a Spam call on my phone and got deleted. They should know all of this stuff happens....guess what you can do, knock on the door before you disconnect me on a day that is 50 degrees and has a low tonight of 40. Merry Christmas a-holes...signed up for another service already!!!! ”

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No Concern for Customers & Poor Account Management

“ I called Georgia Natural Gas ® to set up a payment arrangement and spoke with someone in customer service who took care of setting up the arrangement. The following day my gas was disconnected. Once I returned home I called Customer service and was on the phone 46 minutes most of that time on hold. The customer service agent would periodically check back with me to say that she had someone on the line. The final time she returned she asked if I wanted to set up reconnect shin and I told her I was confused because I thought thats what she had been working on since it was turned off by mistake. She said she wasnt able to have someone come tonight, but that someone could come tomorrow to reconnect however I would have to be home from the hours of 8 to 4. I explained to her that that would mean I would have to take off from work. She said I could call Atlanta gas light which is the distributor to see if there was anything they could do. I called as soon as we hung up the phone and they said there was absolutely nothing on their end that could be done that I would need to speak with Georgia Natural Gas ®. So I can call Georgia Natural Gas ® and ask to speak with a manager or supervisor. I was put on hold for an extended time By the first agent and when I hung up to call back I was then hung up on from the next agent. When I did finally speak with the manager they said that they did not see a reconnection notice for the following day, but for the day after that. She offered me a bill credit and I explain to her that that was not what I was wanting that all I wanted was the gas to be turned back on immediately since it was a mistake that was turned off in the first place. She said there was nothing she could do but send an email to Atlanta Gas Light to see what they could do. Each company is telling me to call the other and I still have no gas! They have admitted that it shouldnt have been disconnected but no one is saying they are sorry and that they will fix their mistake. I spent over two hours on the phone this evening and still got no answers or any genuine attempt to help. So now because of their mistake Im looking at no hot water for me and my family for two days and having to take a whole day off of work to be here for them to reconnect. Its not like this is cable TV were talking hot water and heat. The worst part is that no one apologized or said we made a mistake and we will make it right. They did offer to waive the reconnection fee of $60 as a courtesy. Im confused how thats a courtesy to me when it was their mistake? The only courtesy that Im asking is for it to be turned on as simply as they turned it off. ”

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Georgia Natural Gas® responds March 10th, 2021:

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Billing is horrible

“ We had automatic payment set up, every single month we had issues with them taking our payment. So we would have to go in on-line and submit our payment manually. Finally had it with them when they cut our gas for non payment, called them to after paying to reset my gas. They said it was my card that rejected payment, when infact it was directly from our bank account, they had no clue what they where talking about. And they still wanted to charger $75 plus a $150 deposit. Money was not the problem, it was their fault but some how it was our fault. After I told them I would change providers they didnt care. I would never go back with them. ”

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SCANA Energy responds September 1st, 2020:

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Bad Billing

“ Have receive three bills this month already .Talk to two different Customer service Rep. never one could help me .Your new billing you change to is bad . Had no problem with old one . ”

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Constellation responds September 26th, 2018:

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Incorrect billing

“ First bill included usage prior to service transfer date. Second bill meter reading is also much higher than actual meter. No response from company. Will be canceling with this provider and moving away from this Nat Gas broker ”

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