How to find the Best Low-cost Natural Gas in Douglasville

Not so happy

“ Checking the prices and signing up was easy. They came out very quickly to switch the service on. However I have 2 points I would like to mention:
1) my first month billing cycle was 3 days only. The gas for 3 days cost me $3, and the 'monthly charge' was $8.99 - that's a bit of a piss take because they most probably charged the previous tenant in this house the same $8.99 for the partial month, so basically they got the monthly charges twice.
2) when I was searching for a gas provider, they had the prices displayed, however they never mentioned that switching on the service costs $60, which was added to my second bill - not even the first one.
Other than these they're OK. ”

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Georgia Natural Gas® responds May 12th, 2022:

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My service

“ I've had service since about the 1st of may and haven't received a bill. I just don't want to get a big bill all at once. Fixed income ”

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Constellation responds September 17th, 2018:

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Not happy so far

“ First bill was high compared to Georgia Natural Gas ®. If this keeps up it will be cheaper to switch back. Informed me of a military discount after I signed up. So far not so good. ”

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SCANA Energy responds September 26th, 2018:

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Almost impossible to contact the company,

“ I decided to transfer my gas to GNG online because they were the least expensive. Big mistake.

After I submitted my transfer I needed to call and confirm a detail. After 30 minutes on hold I hung up because I didn't have time to hold any longer. Called back later, 45 minutes on hold before someone picked up. They transferred me almost immediately, after 2 hours on hold I gave up.

I contacted Georgia PSC, the government oversight committee, and they contacted GNG corporate which finally got me a call. At which point I decided to cancel my transfer completely, because I don't want a gas company that is unreachable.

Ended up going with Constellation who answered their phone in 30 seconds. ”

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Reconnecting Is a Nightmare

“ I've been with Scana for over 2 years. My service was disconnected on 8/2, bill was paid the morning of 8/3. I called customer service on 8/4 to inquire why service hadn't been reconnected, and was told that I can't get a service tech out to my house to reconnect until 8/7! Additionally, I'm being charged another $150 for the reconnect, as if I'm a new customer. The customer service reps were unhelpful and kept repeating the same lines over and over again:
"They DO NOT reconnect on the same day"
"They DO NOT provide service on the weekend"
"They can only send a tech out the next available date, only in 4 and 8 hour windows"
However, "If there is a gas leak, a tech can come out immediately to disconnect, but are unable to reconnect"

I've never had this happen before when there was a disconnect, and according to the customer service agent, "it is the responsibility of the customer to call after a disconnect to make arrangements for a reconnect. Scana does not reach out to the customer, even though the customer will need to be at home during the time of the reconnect. If after 10 days of no communication from the customer, Scana will automatically cancel the account! " CRAZY

Guess you better make your payments on time, because if not, you're looking at a 4-5 day wait! ”

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SCANA Energy responds September 26th, 2018:

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Scammers!

“ They force you to choose a plan that puts you in a two year contract that comes with a $200.00 fee if you choose to go with another company with a better rate!!! Be very careful what you accept when the plan youre in ends!!!! Youre basically locked in forever with these people! and I had been a customer for many, many years! ”

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Unprofessional, Untrustworthy, Unconcerned

“ I made payment arrangements and it was agreed upon that I would pay my balance in full on the 7th of March, my gas was disconnected on March 1st while I was home. The technician that came out did not knock on the door nor did he/she leave a note on the door. I called and spoke with the customer service at 8pm who rushed me off the phone and stated several times that they were closed and that if my payment went through then my service will be reconnected on Tuesday March 6. I stated that I have little kids in my house. So, is there any way I can have it reconnected sooner. She stated that's the only time that she has available, so now I have to go without gas for 4.5 days. She then asked if had water and lights, my response was yes. Question, what does that have to do with my gas being reconnected? I will be looking for a different service provider very soon. This is my first time experiencing this with this company and I have been with them for 3 years, never had to make payment arrangements nor had to deal with a company not honoring their word. Nor giving me any kind of notice before they disconnect my service. When I say NOTHING, I mean, no call, no letter in the mail, and sure no notice on the door when it was disconnected. I went to cook dinner and no gas. Very disappointed at this company. ”

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SCANA Energy responds March 14th, 2018:

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