“ I was a previous customer of Scana Energy, so when my current supplier didn't offer me a competitive rate, I came to Scana and was offered a competitive gas rate with no hassle timely transfer back to Scana. ”SCANA Energy responds June 17th, 2019:
“ As a first time renter, getting my gas set up through Georgia Natural Gas was quick and easy. Although I cannot really speak on the pricing since I have nothing to compare it to, they have been very easy to work with and my bills come in at an affordable rate each month. Overall, I would recommend them to anyone looking for a gas provider. ”
“ I called to establish residential service for my home. I made only 1 call and the young man was able to answer all of my questions and provide alternatives as well. Very professional, friendly, and informative. A truly professional company not just worried about the bottom line, but also concerned about providing world-class customer service! ”
Great rate but really hard to get ahold of customer service
“ After signing up on-line I received an email saying "something went wrong, call us". After about 4 attempts to get through over several days I finally got a helpful person who basically said "that's strange, everything looks OK and the order is being filled". How will I know if it goes through? "A bill will be sent to your address." A month and a half later I got a bill (and two closing bills for the same final amount from the old company - but that's another story). I would have appreciated a welcome letter showing what I had signed up for and when it would all start.
I called 2 more times to check on the progress before the bill arrived and have no problem with the customer service people once connected. They were helpful and courteous (although it seemed they were struggling a bit to get information on their end - maybe their computer system has issues). BUT, each time it took multiple attempts and long waiting periods before I finally got through.
I've never before had this much trouble getting through to a gas company's customer service department. I do hope the bills are accurate each month but I'm a bit nervous about it. We'll see how it goes.
During the process I was quite ready to give up on the good rate just for some closure on what was happening. I had a bet with a friend that it wouldn't go thru after all and would have to look for good rates all over again. I gladly lost that one because trying to get good information on the true cost of gas is like the fear I felt on the first day of advanced Trig. I dropped that. ”Constellation responds September 26th, 2018:
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue. ”
“ We have had Scana previously, but opted for another marketer with better pricing. This contract year, Scana had better pricing so we changed. Since I keep our credit frozen through all 3 major providers we were told we had to unfreeze and were given a number to call which we did. After at least an hour and two calls, the credit was unfrozen for 24 hours. Apparently Scana missed the window and we were told they would not open the acct. I just said I am not going thru this again so I didn't. The next billing from the old provider was $6.00 which said that we would get a bill from Scana which we did. There was zero communication. ”SCANA Energy responds November 5th, 2019:
We are sorry to hear you had this experience and we will be glad to review the account and process with you. Please call us at 1-877-467-2262. Representatives are available Monday - Friday 7am - 8pm and Saturday 8am - 5pm. ”
“ I took the Gas connection two months back and this month we received bill of 140$ and I feel this is too high for a single family home.
The usage is around 100$ and I got a charge for another 40-45$ of maintenance fee which I believe is too high ”Georgia Natural Gas responds February 12th, 2021:
Good morning. We are concerned about your negative experience. Please email us at email@example.com with the GGS Case# 6087909 in the subject line. Please provide your contact information so we can reach out to you to discuss the situation. ”
“ I was charged twice for AGL charges in Nov. Once by SCANA and once by Constellation. As AGL does not charge in arrears, neither company would offer an explanation. SCANA was disappointing experience.AGL was worse than they were. ”SCANA Energy responds December 16th, 2019:
We are sorry to hear this. SCANA Energy is billed the AGL charges for each SCANA Energy customer on the 20th day of the preceding month, for the following month. The charge is paid by SCANA Energy, on the customer's behalf, then billed to the customer for the exact amount charged by AGL. Due to the date of your turn-off request, SCANA had paid for two months of AGL Pass Through Charges. If you'd like to review further, please call us at 1-877-467-2262. ”
“ I have been a loyal customer since 2013. I have enrolled in their flat rate plans a few times now. I just received 2 months of bills that total more in 2 months than I paid in entire year. $400+ and $509 for January 2021. As I called them to sign up for another 3 year term in a flat rate, I asked them as a loyal customer to give me credit towards the last bill (I hadn't paid this $509 yet as I just got the bill). I was told by 2 of their customer services reps that they cannot give me more than a $150 credit. They tried to cite that "deregulation" prevent them from doing this. We all know that is absolutely a lie. As if deregulation sets any standards on how a company or this company can refund or credit a company. ”SCANA Energy responds February 15th, 2021:
Michael-we are sorry to hear this and that you declined the fixed rate and credit. Rates are published by the marketers on the 5th of each month. Variable rate plans can increase or decrease each month based on market conditions. If you would like to reconsider the offer, please call us at 1-877-467-2262. Representatives are available Monday - Friday 7am - 8pm and Saturday 8am - 5pm. ”
“ After 4 years of service I moved to a new location and that's when the nightmare began. I spend three months trying to get the company to stop billing my account. I had letter and all the facts I needed to get the service ended. Three months later- I lost track of how many hours- I finally got my deduction stopped. Unless you have hte pateinfe of Job go elsewhere. ”