How to find the Best Low-cost Natural Gas in Alpharetta

Service feedback

“ I was a previous customer of Scana Energy, so when my current supplier didn't offer me a competitive rate, I came to Scana and was offered a competitive gas rate with no hassle timely transfer back to Scana. ”

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SCANA Energy responds June 17th, 2019:

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Great customer service

“ It was quick and easy to set up new service. The representative was knowledgeable and friendly. ”

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Constellation responds September 17th, 2018:

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Georgia Natural Gas

“ As a first time renter, getting my gas set up through Georgia Natural Gas was quick and easy. Although I cannot really speak on the pricing since I have nothing to compare it to, they have been very easy to work with and my bills come in at an affordable rate each month. Overall, I would recommend them to anyone looking for a gas provider. ”

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Great rate but really hard to get ahold of customer service

“ After signing up on-line I received an email saying "something went wrong, call us". After about 4 attempts to get through over several days I finally got a helpful person who basically said "that's strange, everything looks OK and the order is being filled". How will I know if it goes through? "A bill will be sent to your address." A month and a half later I got a bill (and two closing bills for the same final amount from the old company - but that's another story). I would have appreciated a welcome letter showing what I had signed up for and when it would all start.

I called 2 more times to check on the progress before the bill arrived and have no problem with the customer service people once connected. They were helpful and courteous (although it seemed they were struggling a bit to get information on their end - maybe their computer system has issues). BUT, each time it took multiple attempts and long waiting periods before I finally got through.

I've never before had this much trouble getting through to a gas company's customer service department.
I do hope the bills are accurate each month but I'm a bit nervous about it. We'll see how it goes.

During the process I was quite ready to give up on the good rate just for some closure on what was happening. I had a bet with a friend that it wouldn't go thru after all and would have to look for good rates all over again. I gladly lost that one because trying to get good information on the true cost of gas is like the fear I felt on the first day of advanced Trig. I dropped that. ”

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Constellation responds September 26th, 2018:

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Setting Up Account Difficult

“ We have had Scana previously, but opted for another marketer with better pricing. This contract year, Scana had better pricing so we changed. Since I keep our credit frozen through all 3 major providers we were told we had to unfreeze and were given a number to call which we did. After at least an hour and two calls, the credit was unfrozen for 24 hours. Apparently Scana missed the window and we were told they would not open the acct. I just said I am not going thru this again so I didn't. The next billing from the old provider was $6.00 which said that we would get a bill from Scana which we did. There was zero communication. ”

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SCANA Energy responds November 5th, 2019:

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Disapointed

“ I was charged twice for AGL charges in Nov. Once by SCANA and once by Constellation. As AGL does not charge in arrears, neither company would offer an explanation. SCANA was disappointing experience.AGL was worse than they were. ”

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SCANA Energy responds December 16th, 2019:

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Really terrible people

“ 've been trying to pay my mother's final bills after she passed away in December. I've had her mail forwarded for months but have never received a final bill from True Natural Gas, even after multiple calls to ask why I wasn't receiving bills. Now, months after we sold her house, I find an email to my mother, who I told them died in December, that says she owes $162. No itemization, just $162. After I pay the bill, I see that $100 of it was late fees. I called them over and over. They acted like i was trying to do something shady when I called to try to settle her account. They never sent a bill. I guess that's how you boost your late fees. I've had to deal with dozens of companies after my mom's death. Nobody was harder to work with than True Natural Gas. Now I see why. I would freeze in the street before I did business with this company again. They are awful people who made losing my Mom even harder in their attempt to extract every last penny from her. ”

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Horrible company

“ Horrible company! They will send you a disconnect notice after only being 1 week late! And during a pandemeic to boot! If I could give 0 stars I would. Go with someone else! ”

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