“ Many thanks, to Tyler, Valentina, Kenny, and Vanessa!!!! I have never experienced so much compassion and professionalism, while interacting with a utility company. I highly recommend Infinite Energy. Thank you all, for being you!!!! ”
“ I came to your company because of a friends recommendation, I wish I looked around first. This is our first time using gas and I guess I didnt realize how many charges their were. I used $7.50 last month and by Bill was almost 60 (I understand set up fee were in there) But this month I only used $3.59 of gas and my bill was 41.60, Im sorry but that just crazy!!! I understand taxes and even the supplier charge but 27.71 for Atlanta Gas Light Change, what is that all about?? Just disappointed, not even in the cold season yet, cant imagine what that Bill is going to be!!!! ”
“ Although I provided the agent with the correct address and meter number and told them the address they were showing my meter at was incorrect they did not believe me. Subsequently my service was delayed and I was in a house without heat for days. Repeated calls yielded no results. They kept telling me my meter was located at 249 North Pinecrest Dr which is 3 1/2 miles away. They finally told me to call Atlanta Gas light myself to get it corrected. I did. They didnt find anything but a pine forest at the incorrect address.
Once I opened a complaint with the Public Seevice commission they decided perhaps they should actually come to the correct address I had given them which is 249 Pinecrest Road to turn in the gas. They were stunned.
The number or calls and pleas for help I made were totally ignored until I notified the PSC.
Agents should be trained to listen to customers and not argue with them. And to take ownership and resolve service record issues with Atlanta Gas Lught themselves. ”
“ Ive been with Georgia natural gas for over 20 years. 2 years ago I got into the guarantee billing program after two years of being in it instead of automatically renewing they did not. They said I was supposed to call but they didnt tell me that when I was on the phone with them. My monthly bill got up to $237 then I called to try to get some help with getting back into the guaranteed billing program But I still had to pay that bill plus more because it takes one to two billing cycles to get back in. So even though you might be a long-time customer and theres nothing they can do to help me and so Im switching companies. You try to do things to make things simpler. If it was something you subscribe to your automatically in until you call to end it but not in this case so that seems to be a way that they can try to get more money out of you if you forget to do that. ”
“ our gas bill dramatically increased, we called to find out why, they said we hadn't returned a post card. we had however. we paid hundreds of dollars additional, they said they would adjust the rate. they didn't. we called, they wouldn't adjust and demanded an additional $600 to terminate their service or they would ruin our credit. thief's? you make the call, those are the facts. ”
“ Didnt end up using their service because they never answered the phone. If customer service is that hard to reach when Im trying to establish service I cant imagine if I actually needed them for something. ”