Our Analysis of SCANA Energy

I am new to Georgia and signing up with SCANA was an easy experience. The customer service was exceptional and I was very informed about the services that this company provided.

Overall, I have not had any serious problems with the company. They have okay customer service, sometimes it can take a while to get a representative on the phone but it all works out in the end. Prices are pretty good and the company is reliable.

Nothing exciting to report for my 1 1/2 year relationship with SCANA energy. I have not had to needlessly suffer whenever I had to call customer service like other people relate to me. They were always polite and valued my time. They know it is the last thing I would choose to be doing.

Scana is a good company. Their rates are high but no more than the rest.

I am a recent new customer with Scana Energy and I must say I was impressed from the start. From the moment I called to set up service the customer service was fast and easy. The representative was very helpful and answered all my questions and concerns. I felt their fixed vs varied billing was confusing aside from the representative explaining it to me, it was not a very easy concept to understand or choice to make without knowing what kind of bills to expect in the future. The associate did however advise and direct me on the best options in my case and overall I have been happy with the service. No complaints here.

I wish the cost was less I hardly cook I never spent a whole day at home and my bill was so high I almost fainted

The only problem I had in the change from GA Natural Gas to SCANA was during the interim month after canceling our account with GA Natural Gas and when our service began with SCANA, GNA trippled our per therm, costing us an extra $20 for that month. I assume GNA had the right to do so but I thought it poor that they did so.

Have only received my first bill. Selected Scana because of price rate offer

good in average but price too high!

I moved in Feb 25th in my home. But I was billed starting from 22nd . I dont know how so many therms were used I am the only person in my house $306 bill is outrages I went from paying Spire $17 a month to Scana $306 it is ridiculous. I am changing companies as soon as possible .

I signed a contract for .40x per therm and once I received my billing statement, they charged me .55 per them. Lady on the phone was combative. She checked my contract after giving me an ear full. Stay out.

I didnt realize it is a fixed rate!

I've been with Scana for over 2 years. My service was disconnected on 8/2, bill was paid the morning of 8/3. I called customer service on 8/4 to inquire why service hadn't been reconnected, and was told that I can't get a service tech out to my house to reconnect until 8/7! Additionally, I'm being charged another $150 for the reconnect, as if I'm a new customer. The customer service reps were unhelpful and kept repeating the same lines over and over again:
"They DO NOT reconnect on the same day"
"They DO NOT provide service on the weekend"
"They can only send a tech out the next available date, only in 4 and 8 hour windows"
However, "If there is a gas leak, a tech can come out immediately to disconnect, but are unable to reconnect"

I've never had this happen before when there was a disconnect, and according to the customer service agent, "it is the responsibility of the customer to call after a disconnect to make arrangements for a reconnect. Scana does not reach out to the customer, even though the customer will need to be at home during the time of the reconnect. If after 10 days of no communication from the customer, Scana will automatically cancel the account! " CRAZY

Guess you better make your payments on time, because if not, you're looking at a 4-5 day wait!

Last year, when I forgot to update my pricing plan, it doubled. With autopay, I didn't realize it until months later. I called to change and the CSR was very nice, but really didn't seem to care much (I get it, it's just a job). I was careful this time and noted the date for rate update in my calendar. Today, I went to secure the rate (which wasn't the cheapest, but wasn't too bad), and noticed that the customer service charge is "between $5.99 and $9.99." So I online "chatted" with another CSR who didn't really care much either, but she couldn't tell me the exact charge. First of all, I find it very odd that I have to pay a fee (to ANY company), for the pleasure of doing business with them, but most odd that they cannot tell me exactly what the fee is/will be. When I told the CSR that all of the other gas suppliers clearly listed their CSR fee, she disagreed and said they do not. Really? I'll find another supplier this week.

My service was disconnected for being two days late I forgot to pay lpaid my bill in full and then they said I had to pay a 150.00 dollar deposit and a70.00 reconnection fee .what a rip-off I talked to the service rep and he acted like he did not care I have been with this company for about 15 years but I am going to find another gas provider.Do not do business with this company or they will rip you off

Advertising 36.9 per therm for 12 month fixed, (nothing says for new customers or 18 month contract), and will not honor their ad. That's false advertising, flat and simple! Talked to 3 people, got all kinds of excuses, but still won't honor their advertised ad. Every year I have to go through all their sales garbage, and they don't care about their existing customers.

Please consider making a change on this website to show that fixed rate plans are no longer an option if you live in Richmond Hill. In 2017 I received a letter from SCANA stating that a fixed rate plan is no longer a renewal option and I was placed on a variable rate plan. Apparently unless you live near the Atlanta metro area, a fixed rate plan is not an option any longer. My monthly bill moved from $73/mo in 3017 to $96 now. I will be looking for a fixed rate plan with another company.

I think the initial connection charge is misleading. My apartment was connected via a previous tenant, so I thought there would be no connection charge. I was then informed by customer service that there is ALWAYS a connection charge. This was misleading in the intro materials, and I could have gotten a better intro deal from another company.

Very poor customer service. I called to sign up, but immidiately called to cancel within an hour because I had a better price from another company. They never cancelled and went ahead to sign me up. when I called the customer service they said they have no record of requesting for cancllation. SCAM and LIE

I have paid my bill and I have a 9 month old in my household and scana will not come out and cut my service back on and they want me to wait until Wednesday of next week

While this company will soon be called Dominion Energy, it is the biggest scam. This company disconnected my services in below freezing weather in February without being 30 days behind. The bill was for $90. Yes; it was an oversight on my part and I admit. However, I remitted the $90 payment immediately, but I was told that I not only had to pay the $90, but the new bill of $90 had to be paid, plus $75 reconnect fee and because I was NOT initially equired to pay a deposit based on credit, I now had to pay $150 deposit BEFORE I could get my services restored. So, for $90, I am required to pay $405 in freezing temperatures and the earliest that my services can/could be turned on is in 3 BUSINESS days. NO company should turn off services in the dead of winter. This is inhumane and poor customer service. IF you are seeking a gas company...LOOK somewhere else. I certainly have.

I was really trying to avoid an early termination charge, but got one anyway.
GNG and Scana cannot do a smooth transition of service. GNG blames Scana.

I asked to switch months ago and Im still getting Georgia Natural Gas bills. Please get me switched!

They took a month to switch me over even though they did not physically come out to my property to do anything. I guess because they are based in TX they do things when it is convenient for them. The term price was low but the price is hat they say I am paying for Atlanta gas light to mange the last ne was about 5-6 times higher than my old company so that just negated any savings!

I tried to submit Scana as my new gas provider. I have not received anything accept your service will start Sep 1st. I have not talked to anyone nor received anything in the mail on billing or service. I am confused on to whom my service is with Stream or Scana.

I found my customer experience with SCANA difficult to navigate and not customer focused. My father passed away recently and I have been managing his affairs. The gas service for his home through SCANA has been more complicated than any other utility. I needed to (1) pay his past due bill (past due as a result of his passing), (2) establish service in my name, and (3) have the service reconnected to allow for us to heat the home while listed for sale. I have managed the same three actions with every utility service, but SCANA proved to be the most difficult. My main frustration with SCANA is the way they outsource each part of the transaction. I reached out to SCANA customer service to pay the bill and have the service reconnected. Customer service re-routed me to a third party to pay the bill and advised me to then call back to SCANA after the bill was paid. Why can a customer not manage multiple transactions directly with SCANA? After the bill was paid, I called back to SCANA customer service navigating through their automated answering service yet again to have the account established in my name. Next, the reconnect proved challenging as no one lives at the home and apparently SCANA's third party technician cannot call me when he is in route or onsite at the property. I explained up front to SCANA's customer service department that no one lives in the home but that a neighbor would be available to provide access to the house. I was given a 4-hour window and arranged for a neighbor to be available - which he was. In fact, he was inside my father's home for most of the morning. The technician came to the house and left without any attempt to contact me. If no one answered the door, why would the technician not call the contact number provided? Too much customer service to ask? Instead, the technician left and I received a phone call one hour later from SCANA reporting my appointment had been missed and I would have to reschedule. I asked why there was no attempt to contact me while the technician was on the property which was answered, "not their policy". I asked if the technician could return to the house same day as this was the day I had arranged for assistance but also not an option. I asked for special consideration to be made given the circumstance. Nope, none. When I realized I was not going to be helped, I asked to complete the "customer satisfaction survey" which the automated answering system had instructed would be available to me at the end of my phone call. Conveniently the survey was "not working" per the customer service rep. I asked to speak to a supervisor. I waited on the phone for 15 minutes for a "supervisor" to get on the line with me. Were they hoping I would hang up while waiting? I waited the 15 minutes. The supervisor likewise offered nothing. She asked me when I wanted to reschedule. I advised I would instead look for a different provider who would be willing to call me when onsite for the connection. She told me I would have the same problem in scheduling the connection regardless of natural gas provider because the same third party manages the connections for all of the companies in the area. So what exactly am I paying SCANA for? Clearly, it is not customer service and they third party contract their other services. Given the overall lack of customer service from SCANA, I will take my chances and look to a different provider.

Like most people with jobs and children, anything I can do to "automate" chores (i.e. paying bills) is a welcome relief. As a customer of Scana for over 2 decades with automatic debit and paperless billing, this was one of those things that was always done without me thinking. Today, Scana had Atlanta gas light turn off my gas and put a lock on the meter, while claiming I turned off automatic payments two months ago. Honestly, I can't even remember the last time I logged in to their site (it's been at least 3 years). So I went on the site as soon I realized I had missed payments due to Scana's negligence and paid the outstanding balance plus a future charge that technically wasn't late yet ($280 total).
You can guess what happens next. I have to talk a "customer service rep" who is paid minimum wage and couldn't care less if Ive been a customer who has made payments on time for 20 years. She tells me that there is no way Scana is at fault. She then proceeds to tell me that there will be over $200 in fees to turn the gas back on. Not once did she say "Oh, I see you've never missed a payment in over 20 years....Im not sure what happened but let me get my supervisor to look into this and see what we can do for you"....She was right and I was wrong and that was all there was to it. Terrible way, terrible way to treat a long time customer.

When attempting to get the rates quoted on TV or via mail ad I had to call 4 times so far. Every time I got the things straightened out on the phone the follow-up written information came through with a different rate or contract length. I still don't know what rate will actually show up on the bill.

I was charged twice for AGL charges in Nov. Once by SCANA and once by Constellation. As AGL does not charge in arrears, neither company would offer an explanation. SCANA was disappointing experience.AGL was worse than they were.

Never mentioned the $90.00 "set up" fee for "Scamma Energy" when I inquired about switching from Gas South. I should have stayed, there is minimal differences in price per thermal unit and any savings is more than erased with this fee applied.
Would NEVER have changed had I known of this fee....I'm fairly good a "simple" math.

You have my business for 1 year from the date of sign-up, only because you also charge an early termination fee....which I WAS made aware up. Should change your name to "SCAMMA ENERGY".

I was not given the truth about Scana, Beware

We have been customers with Scana for over 20 years and 3 different houses. We had auto draft for all of those years. In August of 2019, auto pay was turned off. Scana claimed I or someone else turned off autopay. I only discovered the error (caused by Scana) when they turned off our gas and put a lock on it. I immediately paid the balance AND paid ahead for the next month charges (almost $300). The customer service rep stonewalled me. She would not listen and claimed it was my mistake and that I had to pay $100 to turn the gas back on. She was so rude that I hung up and went with another company. When the gas was turned back on by Atlanta gas light, the rep told me that she has had many Scana customers who this has happened to lately. Just one last bit of information: my credit score hovers around 825. You don't get a score like that by turning off auto pay after 20 years, not paying for 3 months and then paying MORE than what is due when the error is discovered. Horrible company.

Scana Energy is a nightmare to deal with. My disabled veteran father had Scana Energy and was planning to switch to a new provider. I called to find out when his fixed rate expired and the representative told me that he was welcome to switch providers and that his fixed rate was expired. He went ahead and switched and they sent him a $150 early disconnect bill. Suffice it to say he didnt pay. I called scana repeatedly to explain the situation. I talked to managers who assured me that the bill would be taken care of and not to worry. Two years later it shows up on his credit report as a collection that hadnt been paid month after month. Scana has single handedly tanked his perfect credit through lies and deception. Thank you Scana. You really treat our vets with the respect that they deserve.

45 for an AGL FEE? RIDICULOUS.

I have a grill and use very little gas. My first bill was $73. That was to be expected because there was a $60 activation fee. Second invoice had no usage. I was charged $31 including a pass through charge of $23. I was expecting a minimum charge of $5.95 + taxes. So we will get disconnected as soon as possible. Totally not what was expected.