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About SCANA Energy

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SCANA Energy began serving residential and commercial customers in 1997. They are a subsidiary of SCANA Corporation, a trusted source of energy in the Southeast for more than 160 years. SCANA Energy serves more than 475,000 households and businesses across Georgia.

Georgia Gas Savings Score:


( 4.8 / 5 )
Our rating criteria
All Providers Ranked From High To Low


SCANA Energy Customer Engagement

36   Reviews

21   Replies

Response Rate:
58.33 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of SCANA Energy


SCANA Energy Natural Gas Plans

Plan Company
Rating
Length Price
12 Month Fixed Rate Plan
12 months

rate per THERM
more info
Introductory Variable Rate Plan
month to month

rate per THERM
more info
18 Month Fixed Rate Plan
18 months

rate per THERM
more info


Looking for more options? Enter a zip code and check out all our plans!






36 Reviews and 21 Replies for SCANA Energy


Apology

(5 / 5)

  About one month ago and in response to an ad, I signed up with SCANA as our natural gas supplier at a rate of $0.369 per therm for 18 months. Today I received a "Welcome to SCANA Energy" letter that stated the rate is $0.5690 per therm. I neglected to read on and thus missed the Application discount of $0.200 per therm. Instead I called SCANA and, unfortunately I was rather rude to the representative that took my call. I therefore wish to apologize to the poor woman who had the unfortunate task of taking my call on or around 3:40 PM on November 26.

John Miller from Peachtree City
November 26th, 2018

John - Thank you for taking the time to write us a response. We recently changed the way we displayed the discounts and you aren't the only customer who had the same experience and reacted the same way. Needless to say, we have changed it to display as before and we do thank you for choosing SCANA Energy as your provider!

SCANA Energy Responds December 3rd, 2018
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Natural Gas

(5 / 5)

  very simple and convenient. thanks Scana

Elton Spink from Clarkesville
July 27th, 2018

Elton-Thank you for choosing SCANA Energy!

SCANA Energy Responds August 20th, 2018
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Glad we switched

(5 / 5)

  Easy process to switch providers and got a lower rate.

Lisa from Acworth
July 14th, 2018

Thank you for switching to SCANA Energy Lisa! We are happy to have you!

SCANA Energy Responds July 23rd, 2018
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Good service

(5 / 5)

  No problems

Parrot from Smyrna
May 9th, 2018

Thank you for choosing SCANA Energy!

SCANA Energy Responds May 11th, 2018
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New to Georgia

(5 / 5)

  I am a new resident to Decatur, GA from out-of state. Relocating is not easy. The ease with which I was able to set up a new account with SCANA energy - recommended by a realtor - and get connected to electronic billing helped to make my move much less stressful.

Jennifer C. from Decatur
May 9th, 2018

Thank you Jennifer for choosing us and to your REALTOR for the referral! Please let us know if you ever need anything.

SCANA Energy Responds May 9th, 2018
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Very professional.

(5 / 5)

  Everything is as I expected. So glad I switched companies.

Spoonie from Riverdale
February 9th, 2018

We thank you for the review and for choosing SCANA Energy!

SCANA Energy Responds February 12th, 2018
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Scana

(5 / 5)

  I have had Scana in the past, and went to another carrier because of price.
Never had a problem w/Scana at all.

Jimmy from Newnan
February 6th, 2018

Thank you for the review Jimmy. Please be sure to consider us again in the future!

SCANA Energy Responds February 8th, 2018
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Good for your Bucks

(5 / 5)

  Best offer for low gas needs and good experience in past.

The Lindsey's from Canton
February 5th, 2018

Thank you for your review The Lindey's!

SCANA Energy Responds February 8th, 2018
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excellent customer service

(5 / 5)

  My experience with Scana has be a great experience. The Customer Service reps are very informative and friendly. I will send others to Scana.

Minah from Stone Mountain
March 13th, 2017

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Scana Service Report

(5 / 5)

  I have had Scana for 4 years. Overall their service is of normal quality. My bill is always right. I have no complaints on average, however, the one time I missed a payment they cut me off and forced me to pay the bill in full and do another deposit. Other than that one experience I usually never talk to them or have any issues from them.

D. K. from Atlanta
February 22nd, 2017

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Awesome

(5 / 5)

  The SCANA agent I spoke to was not only knowledgeable, but also helpful and kind. She helped me to understand my options for my price range.

Teah from Atlanta
December 13th, 2016

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Superb service

(5 / 5)

  After over a decade of SCANA Energy handling my natural gas account I have yet to encounter a problem, nor have I reason to file a complaint.

Justin from Savannah
October 18th, 2016

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The best in the business

(5 / 5)

  Customer service is top notch. Saved money since switching to them. Never have had any issues and they are always helpful, especially saving me money.

Ricky from Gainesville
October 5th, 2016

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I have no complaints.

(4.8 / 5)

  We have had Scana for over 11 years and are very satisfied.

D.P. from Flowery Branch
October 9th, 2018

Thanks for being a loyal customer D.P.!

SCANA Energy Responds October 29th, 2018
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Expensive

(4.6 / 5)

  Rates are difficult to understand

Expensive for 1 bedroom apartment from Flowery Branch
October 20th, 2018

We're sorry to hear this and will be glad to review the rate plans and billing with you. Please call us at 1-877-467-2262. Representatives are available Monday - Friday 7am - 8pm and Saturday 8am - 5pm.

SCANA Energy Responds October 29th, 2018
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Customers

(4.6 / 5)

  I'm happy with the price you can provide pm

Maria from Lawrenceville
January 31st, 2018

Thank you Maria! We strive to be competitive!

SCANA Energy Responds February 8th, 2018
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Easy and worry-free

(4.6 / 5)

  I have now been with SCANA Energy for more than 8 months and the experience has been great! Amazing plans, rates, referral program, and regular usage reports. I definitely plan to stay with SCANA for the foreseeable future. In fact, they already sent me an email for when I move with a direct link to set up service for another year. This company makes the consumer experience extremely easy and worry-free.

John Silver from Atlanta
October 31st, 2016

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Gas Provider change

(4.4 / 5)

  Good as of now.

Jeron Sr. from Decatur
July 7th, 2018

Thanks Jeron! Please let us know if you need anything.

SCANA Energy Responds July 11th, 2018
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Scana in atlanta

(4.4 / 5)

  I haven't had too many problems with them, which is a good thing but one time I did have a question about my bill and they kept transferring me like they didn't know who I should talk too, simple question too

Daniel from Atlanta
October 29th, 2016

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So far, it's great.

(4.2 / 5)

  Not received any billing yet but assume all will be good.

Spoonie from Riverdale
February 1st, 2018

Spoonie - You may call us at 1-877-467-2262 if you would like to see when your bill will generate.

SCANA Energy Responds February 8th, 2018
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Updated: 12-17-2018
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