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About XOOM Energy

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XOOM Energy is a retail energy provider that offers electricity and natural gas service in select states. Service areas include California, Ohio, Connecticut, Pennsylvania, Delaware, Rhode Island, Texas, Virginia, Washington D.C., Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, and New York.

Georgia Gas Savings Score:


( 3.4 / 5 )
Our rating criteria
All Providers Ranked From High To Low


XOOM Energy Customer Engagement

1   Reviews

  Replies

Response Rate:
0.00 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of XOOM Energy


XOOM Energy Natural Gas Plans

Plan Company
Rating
Length Price
RescueLock 12
12 months

rate per THERM
more info
SureLock 12
12 months

rate per THERM
more info


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1 Reviews and Replies for XOOM Energy


Poor Customer Service

(2.2 / 5)

  I had an issue accessing the online portal to pay my bill, I reset my password multiple times, receiving the message password was sent to you. Waiting for a few days for it, I never received it, and through trying a few different times over a period of days I incurred a late fee. Upon calling in, Xoom refused to refund my late fee on account of their online portal issue. I spoke with a customer service supervisor who said it didnt matter what was reasonable, they would not refund the credit even though Im a new customer and had diligently attempted to pay my bill. I even told the supervisor I would contact Clark Howards team to let them know to please warn people about this poor customer service as I would not want my family or friends to have this experience and the supervisor advised that did not concern them. Please take this into account Im letting others know of this poor service.

Chagrined from Roswell
July 1st, 2019

Billing and Account Management
Customer Service
How likely are you to recommend
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