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Constellation Energy has been in the Georgia Market for over 10 years. First as MX Energy, which entered the Georgia Market in 2006 and quickly grew to one of the largest Atlanta gas suppliers. Constellation Energy Acquired MX Energy in 2011.
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Constellation provides competitive pricing and excellent customer service. I am staying with them because of that. — Lolo from Cleveland OH
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4-5 Star Reviews: 449 (53%)
I couldn't be happier.
After a cold snap and my natural gas rates going sky high, I opted to switch to Constellation Energy. So far, it has been good, with no more unexpectedly high bills. And switching companies was actually easier than I expected as well. So far, so good!
I've been with constellation for a few years. I noticed the rate was always lower than my utility's. My bill doesn't change much either unless I'm using more electric than usual.
Lowest rates ever!
I switch to Startex from my previous elect supplier and have had no problems! Everything went very smooth. No regrets.
We needed a short-term plan and the 6 month service was perfect.
This company is awesome. Great rates amazing customer service reps! Hassle free! I love this company
Startex power has been the best electricity provider I ever had so far. The order experience was so quick and fuss free thus, I was stress free. The plan I chose was so energy/cost efficient that I have no complaints with the billing. For the first time, I feel that I am being billed accurately and honestly. I am more than satisfied with Star Tex Power. Two thumbs up! Excellent!
Startex energy is one of the best company
Historically happy StarTex Power customer, but received current bill. Last month we went over in usuage: 5297 kWh. Last year we only went above 2000 twice. Bill was very high. Called hoping something could be worked out, I even asked for any suggestions. Only suggestion was watch a tape on how to use electricity, ouch! Looks like I will have to change companies to save money. I wish they could have offered something.
I have been very happy with StarTex Power and will continue to use as long as rates are similar to others.
I've used them for many years and they have competitive rates (not always the lowest) and good customer service.
In my experience, 99% of these companies are the same. All have their share of negative/positive/neutral reviews. Startex has been absolutely fine for us. No complaints. No billing surprises. No surprises in general. My opinion - go with whoever offers you the best rate and is reputable.
When I bought my home in 2006, I was one of their first customers ever. I've stayed with them since then and always automatically renewed via online. I have automated pay and so never have I had to call anyone to renew my service each year (or 24 months). Suddenly out of nowhere I am told that I have to call to get the lowest rate. I called, which was irritating on its own since this has never happened in 10 years. I was given a lower rate, which was good and felt like the company was just trying to find out who were their most loyal customers. Then the renewal call turned into a sales push to get me to change my A/C guy! WHAT? I finally had to tell the rep to just stop it. I was not changing my A/C guy! Then, I had to answer all these approval questions. So they tried to sell me before they registered me. Not good. Then I had to be told about a referral code and all these benefits to getting people to switch to them. THEN, the rep wanted me have the referrals call him directly. At that time, my dog began barking because an AT&T guy came to my door so I was able to get off the phone. Entire time 15 minutes! I don't appreciate all that. I felt I was being baited, pressured, switched and victim of a sales call.
Startex power was great. I used them last few years and ended 12/2015. I rated them 4 lamps because I was billed an early termination fee that was supposed to be waived since I moved. I spoke to 3 different Customer service reps about it and I was told all was good every time until the next rep would call to get a $49.50 payment. I just received a call from a collections agency, claiming I owed the $49.50 again and told her the story. She told me to email her the Info. I called Startex Power, spoke to another kind service rep,( they have all been kind and helpful), told him what was going on, like so many times before and he said he sees all the notes but that the cancel refill had not ever been filed. He was doing it now and they actually owe me 50 cents since I over paid my last bill. So they were a good company I used for years until I moved in with my fianc. I would still use them but he has a contract With another provider.
I've been very pleased with StarTex Power however when my 1 year contract is up in a few weeks my rate will jump 6 cents a Kwh !! It's time to start shopping around. I really don't want to leave but I can't afford the higher rates.
Was able to setup service with Star Tex very easily. No issues signing up, and service getting turned on. Using paperless and automated billing. The lowest rates I was able to find.
All customers should pay attention to their contract. Like others, we forgot when ours ran out and our rate sky rocketed. This was our fault, though, but they fixed it and applied the new rate while also reimbursing the high rate. All you have to do is talk to someone like a person, not your enemy. I cannot give them a bad review.
I signed up for a six month plan and everything went smooth. Connection, (online) billing and payment, and disconnection when I moved out all went smooth and without surprises. I had great service every time I called customer service. They didn't have the best price, but I would rather pay an extra cent/kwH than have to deal with incompetence.
We had StarTex for 3 years. We never had a single problem. The bill was easy to read, and the contract termination date was clearly stated on each bill. They even sent a reminder letter just before the contract expired (for people like me who lose track of time). We always pay our bill on time, so we didn't really have a reason to contact customer service. The only reason we switched was because at time of renewal they were way higher than several other companies --which was odd because they had always had competitive rates. Sorry StarTex, but we need to save every penny.
I used this company for over a year anf there were no real issues, They have excellent customer service and many free bill paying options. Pricing seemed about average compared to other companies. They ususlly answer the phone in under 2 minutes of u calling.
Been with StarTex for a few years now (4 I think) and we've always been
gotten within $.05 / KWh of anyone elses 12 month fixed rates - they've
never jacked us around with big rate hikes when pur contract expires and
renewing fixed rate contracts is painless.
Their web site pretty much can handle anything and I've never had any
billing problems. Even when I had to close my debit card and forgot to
tell them; they got a denied charge but no fees were imposed on me and I
was able to update the card info on their web site.
Been very happy with them.
No surprises with StarTex. Have been with them for over 3 years and love the easy to read statements and no surprise billing. I assume customer service is just as pleasant but haven't had to call. Will be renewing with them again.
Customer Service from StarTex is excellent.
Invoicing is clear and comprehensive. There are no
extra charges. I do recommend this company
the orpcing is straight forward. No interuptions in service. Good rates.
I HAD STAR TEX FOR THE LAST 3.5YRS AND IT WAS GREAT IN EVERY SINGLE CATEGORY. JUST THE PRICE WAS NOT THE LOWEST ONE, BUT IM SURE IT WAS ALWAYS IN THE LOWEST 3.
Have had StarTex for a year. I chose them due to their low price. Never had any problems. Both Connecting and Disconnecting phone calls went smoothly. I had no problems over the past year. I set up automatic payment easily. I am moving and have chosen to take this opportunity to go with a company that uses more renewable energy, but costs more. Otherwise, I would have continued with StarTex.
Been with StarTex for two years, and use the draft payment system. The rates are excellent, and the company gives ample notice when contracts are nearing an end.
No complaints after 3 years.
StarTex is exceptional in all senses of the word. It has always been a very good value and the administration has always operated smoothly. However, I recently had occasion to experience the true test of a really good company and that is when something goes wrong. In this case, an erroneous charge from Cernterpoint was passed thru to one of our accounts.
StarTex's customer service very courteously responded on a continuous basis until the charge was rectified (giving due credit to Centerpoint also).
This may sound simple but it is in stark contrast to the previous large Dallas based company that we had been a loyal customer for years.
In that case an obvious serious problem developed with one of the account's meter readings after the hurricane interrupted service for weeks. This began a nightmare that lasted for over a year and a half with charges up to 10 times normal compounded by accounting errors. This was never resolved in large part due to the lack of real "customer service."
If you are looking for a new company and are thinking about StarTex Power, go for it. However, like with any other company, be ready to make your next move before your contract is about to expire. I have used StarTex for a long time. Unfortunately, their rates went up, so I went away and singed a contract with another company. I contacted customer service a couple of times, and all went great. They speak good English and good Spanish and are professionals.
After searching on the internet for my new electric provider I came across Startex power decided to give them a try. I am very glad I did so, I have been with them going on 3 months now and am happy to say I am a very satisfied customer. I live in a 3 bed 2 bath home my bills have been anywhere from 90 to 120 a month. At first I thought this was some sort of mistake on their behalf but that was not the case. With my previous provider I was paying around 280 a month that was a 2 bed 2 bath. I would highly recomend anyone looking for good service at a reasonable price to Startex!
They were my electricity provider for 2 years while in college. My 6 mo. contract at my current residence is about to expire. Unfortunatelly, I have move on to a diff. provider for better rates.
I've only had one problem early on with an automatic payment, otherwise StarTex is outstanding in its competition, pricing, and customer service. We are very impressed and are loyal customers!!
I'm only on this site because it's time to renew and rates have gone up slightly - just seeing what else is out there. It's interesting to read all of the bad reviews for StarTex - most of which seem to center on customer service. I've been a customer for three years and haven't had any issues with power delivery. As such I haven't had to call customer service. So - take that for what it's worth. Power delivery = great. Customer service = haven't had to deal with it so by default I'd have to say it's fine. If you're looking for a good rate and reliable service I'd recommend StarTex.
I was truly hoping to stay with this company after being a customer for about 5 years. I've had excellent customer service since day one and great rates each 12 month renewal. This year I just can't seem to get a rate in the range I am seeking and will probably have to look elsewhere. I wanted to lock in for 24 months but they are higher than several others and just won't budge. Oh well, that's the world of competition!
My contract with Star Tex was about to expire, so I spent much time researching various plans and rates offered by providers in our area. I wanted to see if I could secure a better rate with a company that also scored well on customer satisfaction. After an exhausting search, I called Star Tex to clarify information on their website; all my questions were answered thoroughly in a patient and easy-to-understand manner by customer service agent Ashley. Based on past personal experience, as well as current information, I have chosen to renew with Star Tex.
The day after I posted a review on this web site, a StarTex representative contacted me about my review. She lowered the minimum usage fee to $4.99 and the minimum kWh threshold to 500. She renegotiated my contract to my full satisfaction, and now I'm a very happy customer. I wish I had been able to amend my earlier review, but instead, I just posted a new one here.
I'm very grateful to have had this web site to research companies. With it, I was able to negotiate a new contract with my preferred energy provider. Thank you!
Not the least expensive but have never had a problem in terms of unexpected billing or other issues. Essentially, they are a trade off of paying a bit more for the energy with less hassle - depends on what you prioritize
First company I switched to who was honest with their rate. They didn't add any unexpected charges like the other 2 companies I used. I will stay with them forever unless they do the same thing to me in the future but I don't expect that to happen. Also, it's great to do business with a company here in Texas.
In my experience, a power company is a power company is a power company. The differentiators are price and quality of customer service--that's where StarTex shines. StarTex offers great prices and the company has excellent customer service. I couldn't be happier with my service.
Not the best rates, but better than dealing with headaches induced by the other providers. Establishing service was easy and no complaints the billing.
I have been with StarTex for 2 years now. I have never had any issues with them; they provide wonderful customer service, send bills and expiration notices in a timely manner, and provide easy on-line payment availability. I have recommended them more than once to friends. However, my contract is about to expire and I am sad to say I will have to switch for a more competitive rate. Their offer for a fixed rate is over 10% higher than other companies, and their promotion is a simple $10 gift card.
FEEDBACK FOR DISTRIBUTION
Seldom nowadays I have the well justified opportunity to announce a service companys exceptional ethical, HONEST, transparent , responsive AND responsible no hidden nothing, business operations practices.
Startex is the premiere utility company and should be the standard to which all other not only peer but TV, TE, banks, credit cards and all service companies should shoot for.
EXCELLENCE AND AT A GOOD PRICE TOO! LIKE IT SHOULD BE.
I highly recommend them, because their quality service will not only serve you well but your quality of life will be that much better not having to deal with all the lousy service companies out there nowadays.
Sugar Land , TX
If you are considering switching over power companies, I HIGHLY recommend Startex Power!!
Switched over 2 years ago to a fantastic rate for 1 year. When my contract came up for renewal they did in fact mail me a letter a month before the contact was up to renew. I never got around to renewing until today, after going month to month for about a year (and even then my bills weren't that much higher than when I was on the contract). When I called today, I talked to a woman here in HOUSTON, who spoke fluent English and she asked what kind of term I was looking for. I told her if I could get the rate listed on the PowertoChoose website that would be great. I was waiting for the standard reply of "that is for new customers only." but SHE SAID "Yes we can do that. That plan is for new and renewing customers." I also asked her to look up what my average useage was per month and she pulled it right up without giving me attitude. LOVE IT!!!!!!
We set up automatic draft payments through the Startex website (not through our bank's pay bills feature) and have had our payments posted every month on the due date with NO ISSUES.
Now I know why they keep winning the BBB Customer Service Awards.
I purchased my first home last year and I was very worried about what my electric bills would be in a much more spacious living area. So I compared numerous electric companies against each other. I was very sceptical at the very competetive energy price this company was offering so I signed a 1 year contract. Well I'm very happy to say this company is legit and beats all the major electric companies in the state of Texas hands down. I paid a lot more in electricity when i was living in my 700 sq ft apt. I now live in a 1500 sq ft home and I am paying less yearly than I did when I lived in my apt. I have referred 6 of my friends and all 6 of my friends have told me their electric bills have been cut in half. I wish the company offered a referral bonus because the 6 people I have referred have all referred others. Stop wasting your money. Sign up now and see the difference.
I have done a review on startex before and continue to be a current customer. The only thing they need to change is when you want to renew on the 3 month plan that power to choose has for startex, they need to have that available on their website instead of having to call customer service and get a supervisor to override it so you can renew as a current customer. I was told in the past by e-mail that startex treats current and new customers the same so that everyone can get the same rate. How about making it easier for that to happen. I am pleased with them as my electric provider and their customer service is very good. Also they are owned by Exelon now.
Have been a StarTex customer since 2008 and have never had a problem with them. Was thinking about getting a little cheaper rate but then read the reviews of the cheaper companies and saw their horrible reviews and decided to pay a little more for good service. My meter broke a few months ago and I was charged an under min fee that I called today to get credited b/c they are estimating my back bills, so I told them I shouldn't have to pay those fees if I'm now paying those months in full and StarTex said they would credit them and I'll see the credit on my next bill. So far I'm a satisified customer and will stay with them another year.
I have been with StarTex now for 15-16 months. The first year I signed a one year contract and then renewed my contract for three months after that due to the big price difference in the price with the three month plan and one year plan. My apartment lease is about to expire in six months but StarTex doesn't offer any six month plans. Instead, I renewed my contract for another three months but I had to call them personally to get a manager's approval to renew a three month contract at the "new customer" rate. StarTex should make the process easier by allowing existing customers to do it online. Why not reward existing customers by encouraging them to stay with StarTex instead of discouraging them to go elsewhere. Offer them a discount or some other incentive to stay. It's tempting to change when all types of offers are being made by other utility companies but due to good customer service and having no billing issue, I'll stay with them for now. Three months can go by fast, so if you don't want to deal with constant contract renewals, try to get locked into a plan that suites your needs.
Excellent customer service.
I've used them for over 3 years and I couldn't be happier. Low prices, great service, awesome customer service and easy to use online site.
When comparing my electric bills with my friends, mine are always lower, even when my usage was higher. Even their variable rate prices are consistently lower than any of the major companies. I definitely recommend them!
After seeing that "most" companies are charging 9.95 fee for usage less then 1000kwh including Startex I found 4 other plans that did not and planned on changing. When I called in to changed I told them they would have to leave me with the current usage fee of 4.99 for usage lessfor then 499Kwh to stay with them and they said yes! I am sure every apartment owner is upset with these new fees but show around and call Startex before you switch and politely ask. Maybe they do want to keep their Apt customers after all.
StarTex has been great to deal with. Excellent customer service and no surprises when the bill came in. Been with them for the past 6 months and am very satisfied. Only downside is that they no longer offer 6 month plans so I'll be forced to change providers... a shame really. Lock in for 12 months and avoid the headache I'm having trying to find another provider... bleh.
This company has excellent customer service. They have the best rates and are willing to work with you when you need help they are awesome.
Prices when I signed up for StarTex Power were very good. Then the contract ended and I wasn't a "new" customer anymore. Problem is, the competition, their rates went up too and with all the bad stuff I'd heard about other companies, I decided to stay with StarTex. It's been a good move.
When I saw they offered 100% wind power, I was very happy to sign up for it. Rates for renewable energy are a bit higher than regular rates, but if enough of us sign up for it and create the demand, it should drop. In the meantime, this review is powered by the wind. I love that!
Been using it for almost 3.5 yrs, had a jump from almost 15cnts in 2008 to 9 cents in 2009 and was WOW, electricity became cheap and saved around 50+ $ PM jst because of rate reduction. Your rates are very competitive and CSRs very friendly. What I see you guys lacking in is a quality website and some reward programs which otherwise can cause some loss of customer base.
Did not have a problem switching from one power company to Star-Tex. They are the greatest, and I have used several different providers over the years. Their rates are among the lowest and I will continue to renew my contract with them.
After searching several different electricity providers in my area I found Star Tex to have the lowest rates. I have renewed with them 2 times and found they ahve been a good provider with above average customer service (Not the best but certainly not the worst) It's like gas we all use it so we all have to pay for it. You look for good gas prices don't you. Be sure if you apply on line and everything looks like it is set call and talk to a PERSON and verify that was my only complaint. The service I requested online was not what was registered with the office they did correct everything.
We got 1 year contract with this company by a friend's recommendation and never had any issues though we were skeptic for every new energy company that we hadn't been with. We even moved between our contract term and they were so easy to transfer the connection and even let us have energy at both places for few days while moving. Great customer service. Highly Recommend them.
Never had any difficulty with this provider.
Today I received an update on the bad weather going through Houston, Texas. I am so satisfied with the rates and customer service.
We have used Startex energy for the past 4 years and have never had a problem. Competitive rates, no surprise charges and have never had a reason to contact their customer service.
Signed up today! Rep was very helpful! even gave me a promo code to save 10 dollars on next bill! Locked in a rate of 9.4 KWH for 9 months.The rep was very clear about the fees, which are close to none! Will continue to use this provider! Thanks Startex!
I had startex for almost two years. Customer service has been great and easy to work with. Their pricing is reasonable although they are not the cheapest. What I liked was that they don't bait and switch you to another rate when your terms are up (reliant did that to me now). The only reason I left startex is because my contract was up but my girlfriend still had 10 months on her plan when we moved in. I would recommend starte because there is no hassle, good customer service, and reasonable rates.
I just have to say there customer service is A+++ I dont have to wait on the phone forever to talk to anyone!... There prices our cheap and I just love them! Been a customer since 2007
Being a widow and on S.S. I am so grateful to this company. I want everyone to know about StarTex and their low rates and great service. I have saved so much money since changing from the old provider I had used for 50 years. I am here to say, "Don't stay with a company you have been with a long time, keep you from changing to a different provider." I waited way to long to go with StarTex just because I had been with TXU for many years. Check it out. You will be so glad you did!
I've NEVER had a problem with StarTex. I've had several others and their rates and fees always increase. Startex doesn't have the lowest rate, but they are about in the middle. I always use the "AMI" promotional code when I renew and it gives me the cheapest possible price...typically about .2 cents off per kWh. I pay via my banks bill pay system and have never had an issue. They send me monthly bills, they send me renewal notices, and their customer service has always been prompt and courteous. I would highly recommend StarTex for a reliable, cost efficient, and good power company.
I have been with StarTex Power for at least 3 years now and through it all have never had any issues with their customer service. I have been able to connect to a REAL PERSON every time I call and am never charged ridiculous extra fees for making a payment with a live person. Even when we were going through financially tight months, StarTex never disconnected our power and would contact us if there was a late payment. BTW, they never charged me a late fee either. It's the first electric company I've had, and I've had many (count 4 years of college + 3 of grad school moving almost every year), where I felt that the people working in the company are human and understand when life gets in the way of yes, even the bills. Today, I was up for renewal of contract and I didn't even have to ask for bonus retention offers. The customer rep, Renee, went out of her way to find a deal for me. StarTex - you are keeping this customer! (And I'm going to bring along a few friends too) I personally think that although they might not have the cheapest rate out there, their customer service is valuable enough to justify the rate difference.
Have been a customer 7yrs. They gave us a great rate to start with and then it went up a little bit, but nothing shocking. Even during exceptionally hot Texas summers the bill never "broke the bank." Only gripe is going round and round on the phone with customer service with their long winded questions when trying to pay my bill. Just let me give you money already, bye. They did transfer power quickly when we moved. Our experience with Star Tex has been very fair. Would recommend.
I've been with Star Tex Power for 3 years now and they have easily saved me thousands of $$ No complaints and a staight forward, guaranteed rate.
Just a simple bill that I pay on time each month electronically.
Hard to beat them.
Switched back in March. Process was totally seamless. No complaints
whatsoever. Haven't had to call customer service once.
I am writing to inform you that you have an EXCELLENT employee by the name of Farena Davis. She went to great lengths to make sure that I was taken care of. It is employees like her that make a company so great. I will definitely be recommending Star Tex Power to anyone I know that may need an electrical provider. It isn't often that I find myself pleased with the customer service that utility companies provide, simply because it seems no one cares. It was very obvious that Ms. Davis cared about my needs and made sure to help me in any way that she could. She followed up with me and even sent me information I needed in a text because I couldn't write it down at the time. I am really impressed by the lengths she went to make sure my needs were met. Her service was outstanding. I wish my other utility companies had employees like her. I work in customer service myself and try my best to treat my customers like I would like to be treated. Farena definitely sets a standard and an example that I will follow in my own job. Needless to say. I hope that she is recognized for the excellence she provides!!
I just completed my first year with Startex and just signed up for my second. I could not be happier with this company. My bill has been cut in half. I live in a 2 story town home that was build in the 80s and I didn't have a bill over $200 all summer!
I got exactly what I paid for -- reliable service and a good price. The website is no-frills, but perfectly functional. I'm very satisfied.
Overall I have had great service from Startex since I switched from TXU in 2009. TXU failed to notify me my contract was up and switched me to a monthly rate. At first I thought the high bills was just the hot Texas summer, but then I discovered I had been paying exorbitant rates with them after years of loyalty. So I decided to switch, did plenty of research and at the time found Startex to not only have great rates, but one of the lowest monthly base prices (this is where many companies get you - if you use below a certain amount - Startex is below 499 kWH - many others are below 700-1000. I use less than 499 about 2 months out of the year, but less than 1000 seven months out of the year.) Anyway, they have always sent me a notice when my contract was about to expire and at renewal my rates have dropped even lower each year. Recently, my husband left and divorced me and I needed to switch service into my name. The first rep I talked to when I called wasn't quite as helpful as others, but told me I needed to wait until closer to the end of the contract. When I got within the time frame I called back and got a wonderfully helpful rep who helped me open my new account and didn't charge any deposit fees. I'm also impressed that when people do post complaints on here they always respond - most other companies don't.
I was actually being invited to join an MLM energy company, but after doing my research, decided not to do so and stay with Startex. (And yes, I am a REAL customer).
This retail electric provider, in my opinion, has one of the best assets a company can have: excellent customer service. Here is where customers are retained or lost and I certainly intend to keep renewing my contract over the coming years.
I have had StarTex for 4 years now, very happy with service, Have not had any issues pay on time no billing problems. My account is up for renewal and I am finding several other companies that are offering a lower rate, enough to make me consider switching.
We've been with StarTex now for over 2 years and have been very happy with them. We originally signed up due to the high customer service ratings after web research. The rates are competitive (we always look for 12-month fixed rates), not the lowest, but then again, I don't mind paying a bit more for great service like this. It's time for us to renew again and after comparing the fixed 12 rates at our 2000KW/h usage level, StarTex wins again. Thanks StarTex, keep up the good work!
I've been very pleased with StarTex for the last 3 years, but now that my contract is expiring I see much better rates with other companies compared to the renewal offer I received.
StarTex customer service is the best, they are always friendly and I have the option to talk to a friendly representative instead of an automated system. They truly know what customer service is, they are the BEST ! I also like the rates they charge!
i really like the idea of using a local company..they have been great and after watching new companies go out of business i feel good about them
I switched to StarTex 6 months ago and have consistently had lower bills than with TXU. I had a rate of .13 per kW in the winter and .15 per kW in the summer with TXU and now I have a fixed rate of .09 per kW. My bills have been at least $29 less a month even when I used more kWs. I have saved $289 in 6 months compared to the same time last year with TXU and I used more kWs with StarTex. They did not charge me a switching fee or a deposit. I have not had any interuption of service. I would recommend them.
StarTex has always been a good company in the four years that I have been with them. When it came time to renew my contract, customer service tried to work with me on my rates and could only offer me a nine months contract ( I was hoping for six months) with a slightly higher rate then previously. I took it because I never had any problems with them and they have never had any hidden fees. The only thing that I have found disappointing is that within 4 days of my contract renewal, rates dropped below where I was previously. Especially, because when I originally contacted StarTex about possibly keeping my previous rates for renewal, it couldn't be done and now the rates are lower. I may consider switching companies in the future if it means lower rates and a better monthly contract.
I've been a Star Tex customer for 3 years, and I would have to say had a good experience with them up until now. After the first year, they notified me that my contract was up for renewal. I requested them to renew at a certain rate, which would have been comparable to one of their competitors. They agreed, and all was well. I was in for a surprise when that contract expired. No notice, and just a surprise bill with the rate jacked up 3 cents KWH. I sent Star Tex an email asking if they would lock in a lower rate, letting them know that if they did I would refer a customer to them. I received a big N-O, and that was the end of that. I then requested a letter of credit from them, and haven't heard anything back. Needless to say, it's time to switch, because my monthly electricity bill is way too high, and they are simply no longer competitive.
I have been with Star Tex for about two years. They have very competitive
rates and good customer service. We saved lots of money over Reliant or
I have been with StarTex a couple of years and have been extremely pleased with them. However, like so many other customer reviews of StarTex, their rates seem not to be among the most competitive whenever your contract has to be renewed. As my contract is near expiration, I again will be forced to seriously consider other companies because of lower rates.
I have nothing but absolutely positive things to say about Startex. Their billing is easily read and accurate. Their signup prices were competitive and their minimum usage fee kicked in at a much lower usage than other companies. They were extremely helpful in their signup and the only time I spoke with customer service, which was to ask about renewal rates because my contract is ending, they were extremely polite and helpful. I was only on hold for maybe 2 minutes and the young lady who helped me was exceptionally polite and knowledgeable. The ONLY reason I'm having to leave is because they are offering me an increase in my current rate for the next 12 months and they are quite a bit higher than some of the new contract prices that other companies are offering right now. However, I had intended to stay with them if they would have maintained my current rates so if you are a new customer, you cannot go wrong with their service or prices!
I have been with StarTex Power for few years and my contract is up for renewal. I have been very happy with StarTex Power until I saw that the new rates (> 10 Cents) they are offering me are too high for me in this economy. Sad to say goodbye as I have a cheaper written offer from another company.
My congratulation for wonderful job they all are doing at StarTex Power.
We have been with StarTex for about 1 year now. We really love the wonderful customer service and excellent service. We recently received our renewal notice and unfortunately we may have to switch companies. The rate we were quoted is not as good as the current offer and are not as competitive as other companies. We would really love to stay but have to do what is best for us. Thanks StarTex for making our transition to Texas a great experience!
Been with StarTex Power for a couple years and at the end of current contract period. While there are some other companies with slightly cheaper rates, I was drawn back to renew my contract by the excellent customer service, no hidden fees, and no gimmicks (like paying $5.95 to call Customer Service . . . *cough*- Reliant-*cough*). I'm willing to pay a little more for a company that exhibits integrity in dealing with their customers.
Great rates, wonderful customer service, & fast, easy access to talk to a "real" person.
I had a great experience with Star Tex but my contract is up for renewal. I have found a rate much lower to switch. It's a shame that I have to do this but I'm nolt going to pay between $25.00 to $30.00 a mopnth extra to stay.
The benefits of choice are clear when you work with StarTex Power. I didn't realize how good I had it until I moved away. But from start to finish, and at every point in between, StarTex went above and beyond to deliver competitive prices and excellent customer service. I was most impressed when a VP picked up to answer a billing question. You just don't find that service elsewhere. I miss having the option to choose a power company. But if I ever make it back to Texas, StarTex is the choice for me!
Been with StarTex for 2 years and have been very satisfied. Billing is clear and I especially like that if I've forgotten to pay my bill by a certain date, StarTex will send me an email reminder a few days before the bill is due. However, the rates have gone up more than what I would have liked and I'm unfortunately forced to switch now. No other reason but the rate.
I have been with Star Tex energy for two years., It is now time to renw and they went up on the rate extremely high. i am going to have to search for a new energy provider which i have found several on a 12 month plan that are $.03 cheaper per KWH. Their billing is good and easy and I had no problkem, justs the new rate schedule.
good company was with them for 3 yrs but rates are not comparable to others any more
I had StarTex for a couple of years and never had an issue. Their rates were fair and the costs were straight forward and easy to understand. I even like how their bills are organized. I also like their online system for reviewing and paying your bill. I had to leave them since I moved to a place where I was not responsible for electricity. I have recently signed up with them again since I purchased a home a couple of months ago. Even though StarTex was not the cheapest option, I did not hesitate in signing up with them. I am happy with them and expect to be a long term customer!
I have been with Startex for a couple years or more now, and have never had any problems with their service. Always helpful over the phone and have made it easy on me every time I've had to renew. And, from what I can tell, their rate is not always the lowest listed on "Power to Choose", but their cost is pretty straightforward...where as other companies appear to have quite a few different underlying fees. I try to find a reason to leave, but they keep pulling me back in ;-)
Had Startex for about 1 yr. Never had any issues. Only issue is that to get a good rate you have to change to a new provider as they don't offer the best rates to present customers.
When we signed up, StarTex had very competitive rates. I like being able to pay online (and not pay a fee), and I also like not being required to pay by automatic draft. We have never had a problem with service. In fact, the only problem I have ever had was that my initial request for e-billing apparently didn't go through; luckily I caught it before the due date of our next bill so we didn't get a late fee. My sister also signed up for StarTex on my recommendation when she moved.
Now that we are looking at renewal, a few other companies appear to have better rates. However, StarTex's minimum usage requirements and base charges if you don't meet the minimum are much lower than everyone else's so I will be crunching some numbers before I make my decision. Overall we have been very happy with StarTex.
We have used/tried with StarTex Power at our rental properties on and off in between tenants for the past two years. Had great experiences each time using their month-to-month plan, easy to sign on and off, with excellent customer services. Now that the contract at our own residence is up for renewal, we decided to look around. Not surprisingly, through this website, we saw that StarTex power has a very attractive competitive rate for the 100% renewable energy plan. So we just signed on. The whole application process only took about 2 minutes online. With the past experiences we had with StarTex Power, we know that it is going to be good. We are in!
Online payment structure is great. Prices are competitive. I haven't had to use their customer servicee as of yet. I've been with this electric provider for several months now. Woul definitely reccommend!
StarTex's customer service rep was excellent. She was knowledgeable and patient when I asked all of the questions that I needed to have answered in order to make the decision to switch electric providers. I had had the same provider for nine years and wanted to make sure that I was making the right decision. Everything was explained very clearly. So far a great experience!
I have been with StarTex almost two years and am completely satisfied. Their rates are always competitive, particularly when you add the hidden fees to other company's rates. I definitely plan on renewing my contract.
Recommended by my boss and switched to StarTex last year. I am so happy that I made this decision. The online access is convenient and the rate is stable not like other company increase price nearly every month. No hidden fees. I had recommended to my other friends to switch to StarTex.
Thank you StarTex for the great service and give consumers a peace of mind...
I switched to Startex 6 months ago, after being with another provider for almost 15 years. Should have changed YEARS ago. I did alot of research and decided to go with Startex due to price plans, reviews, ratings etc. I am very glad I did. I wanted to wait to review them until I had been with them several months. Things have gone great. Billing is spot on, NO surprises! Yay! Email reminders to pay bills etc. When I have contacted contact customer service, they are extremely helpful by phone but also they respond to emails VERY fast! Great company and I hope to be with them a long time! Just be sure to lock into a price and remember to renew when it expires. They take credit cards too if you pay your bills that way, I just wish they took American Express. That's my only complaint! Great company
I just switched from Green Mountain Energy to StarTex. Their rates are MUCH better for green energy. The customer service was AWESOME, she was very helpful, spoke very clearly, and was articulate. She knew what she was talking about and to make it even better she was an AMERICAN! I didn't have to press one for English! They also have a referral program for referring friends where they give you AND your friend both $25 credit to your accounts. I am very satisfied.
I have been a StarTex customer for nearly 4 years, first at my apartment and
now my home. Their rates have always been some of the lowest on the market
with no hidden fees for credit card payments, auto debit, telephone payments,
etc. I have had several businesses I know and friends switch at my urging and
they have all been equally satisfied. My contract is up for renewal in June and I
fully expect to be renewing my contract for another 2 year term!
I have been with Startex Power for about 12 months now and never had a problem with them. Called once to update something on my account and the customer service was great and was handled quickly. I would definitely recommend this company. They have good rates and seem to focus on customer service. Looked around at other companies but will be renewing with them.
I not only found their customer service above average but I have been
extremely satisfied with my electric bill. There are never any big surprises
just great service!
I've been with Star Tex for 5 years and have had absolutely no problems whatsoever. On the rare occasion that I have called customer service I have found them to be courteous and knowledgeable. Alas, I now find myself with much trepidation, preparing to switch to a new provider with a better rate. I am sorry to say goodbye to Star Tex, but I have my budget to consider.
I have been with Startex since 2006.I have been pleasently surprised with their prompt,friendly service.Unlike prior experiences with my local cable and phone company.When you call with a question.They have never let me languish on hold.Or subject you to some horrid robot goonie.Although,I have noticed a little cheaper rate elsewhere.I will stick with Startex.I guess that I am "old school".And In these times of poor service and rude people.That means alot to me.
I moved down to S. Texas almost a year ago. Well closing on my home, the realtor had suggested Ambit as the provider of choice here. It took all of 2 months to realize just how bad Ambit's customer service and pricing was. I called them one afternoon, well sitting on hold for 45 minutes, I started doing research of other providers and found StarTex. I called StarTex directly after hanging up on Ambit (never did get a rep, even after 45 mins). I was talking to a StarTex rep in less then 5 mins. She took my new order and I was on my way in just a few minutes. I just got my renewal notice from StarTex and I'm happy to say I'll be staying with them. Great service and definitely the lowest pricing. Keep up the good work StarTex. Thanks.
I just renewed after a year. I slipped, but they did warn me my plan was expiring, so it was my fault. I'm not a huge fan of their website, but their customer service is good.
I have had no problem with StarTex. I find them to be near the lowest price with 100% wind; the lowest of any company I've heard of.
Have been very happy with star for 3 years
I have been a StarTex Power customer for about 4 years at 2 home addresses, one being an apartment and one being a home and a business. When I first heard of StarTex and changed from "The Bigger and Well Known" company, I was impressed with StarTex's superior customer service, then shocked at the immediate drop in my electric bills. When I was in the process of moving into my home, which did not go as planned, I worked closely with the SAME customer service representative who again did not waiver in her performance and met all of my needs without a hitch. Since StarTex Power had been so awesome with service and pricing, when I opened a business, they again, provided the best customer service and quote. I have dealt with only one other electric company in my life and I have to say there is absolutely no comparison between these two companies. If you are with anyone other than StarTex Power, you should, at the very least, try them for one year. No hidden fees either, just ask.
I signed up with Star Tex Power about 2 years ago. I tend to do 6 mo. contracts because of lower price. I appreciate their NOT adding on trivial fees, such as "talking with rep, payment by phone, or payment online." It's good business, as usual, with Star Tex. I haven't found anything that would tempt me to change.
Star Tex has been an excellent company to deal with. Customer service is friendly and helpful. They answer the phone when you call and the rates are really competitive. Billing is accurate . Couldn't ask for more.
I've been with StarTex for over two years. Their
prices are very competitive, and automatic draft
isn't required. Customer service is friendly,
competent and quick.
My last electric provider started going up on the rates and started charging a $5 monthly service fee for handling my account paperwork (sending me a bill in the mail). Also my last electric provider had a very large fee for breaking a contract they insisted I sign. Several friends switched to Startex and were very pleased. I switched to Startex and my electric bills were immediately cut in half compared to the same amount of electricty used with my previous electric provider. Startex does NOT charge me a monthly fee for handling my account paperwork. Startex does NOT charge a fee if I change me contract. Customer service at Startex also very friendly and helpful.
Very satisfied with Startex. I was on a fixed plan for 2yrs and just renewed for a 4 month plan. They are very transparent.
StarTex has moved with me 2 times since I started with them and they have been easy to communicate with. Professional staff.
I only went through the ordering and cancelling
process with Startex Power, but it was a
pleasant one. The online ordering system is
very fluid and doesn't feel cumbersome.
Unfortunately I needed to have power within 24
hours and was unaware that Starpower DOES offer
that service, and we signed up with another
company and had to cancel the service with
Starpower. The customer service person was
very friendly when I made this request and she
did explain to me about that 'priority service'
but understood my situation and cancelled the
service with no penalties or issues.
I recommend startex power simply based on the
fact of great customer service, their modern
online services, and their good rates. I'll be
switching to them once my term with this other
Billing is straightforward and easy to understand. No problems. Would use again, but found lower rate for renewable energy with another provider.
On moving to Texas, we were confronted by choosing an electric company. This was overwhelming. I did research on Texas companies, and read a lot of material. I chose StarTexPower, and have never looked back. The rate I pay is such a savings over my previous experience in another state. There have been no problems with this company. I like the way they do business, and will remain a loyal customer.
Rates that make you smile instead of cry, and the friendliest, most helpful customer service around. Switching to StarTex was the best decision I made in a long time. Wished I could have kicked Reliant to the curb YEARS ago. Been with StarTex almost 2 years now, and still couldn't be happier!
My contract with StarTex is about up and I have been searching for a cheaper provider. However, after reading the reviews for these companies I realize that the bargains come at a cost, customer service and reliability, both of which I have found to be excellent with StarTex. StarTex's prices are about average, but at least I know I won't have any battles with these folks!
I was on a rate plan until this July and was very happy. I did not enter another because I knew I would be buying a home and was worried about breaking a contract. Even though I have been going month to month my bill has been good. Unfortunately I am forced to shop for another company because the new rate plans are very high. I have not had any issues, I love that I can go online and pay, and my bills were decent. They no longer offer any rate plans that are priced decent. I did try to call customer service to see if I could get a lower rate as a loyal customer but no luck.....so I will shop and read reviews until I find another company
Very easy to get started with, we lived in an apartment for 2 years where electricity was provided. They switched us over promply (we bought a home)and there was no deposit required. I like the option for signing a 6 mo. contract at very competitive rates.
Our condominium association has enjoyed StarTex for about three years now and they are definitely super. We locked in a rate and really enjoyed turning the thermostat up or down without tears when we got their bill. Super service/customer support.
I have been with Startex for 2 years and have NEVER had a problem.
Signed up online,
Auto pay, Sends bills.
Website work good.
I had no problems with this provider
I am happy with the service and the price.
I used StarTex for several years because they had very competitive rates but as of late the rates have not been as good, so I switched to a different company. However, while I was with StarTex I was very happy with them. Switching away was no problem in fact they called me after I had switched and wanted to know why... when I told them, they said they would be able to offer me a private competitive rate to keep my business but I had already signed the contract. I'll call them again when this contract is up!
I've lived in Texas for almost three years now, and am still in shock over how low my electricity bill is. At first, I had inadvertently signed up for an adjustable rate, (Clueless because in Florida, you do NOT have a choice where power is concerned; on rate, or company.)and when I realized this, all it took was one phone call to get it fixed, at a great rate. No hassle, whatsoever.
I've never had any problem at all with the actual service either. The power has gone off a couple of times with weather, or whatever, but it was always right back on in no time.
A friend, whose house is smaller than mine, was paying more than three times as much as I do for power. She didn't believe me. I literally had to show her my bill. She's a StarTex Power customer too, now! (Smart meter my foot.)
I will absolutely refer people to StarTex Power whenever the opportunity presents itself.
I like the customer service that I receive from this provider. I have had two other companies and this is a step above them. Not much that you can say about utility companies, except how much they drain your wallet. But StarTex gives you ease of payment options (no service charges for Visa/MC) and great customer service.
I went with Star Tex last year in November 2009 when I moved and my electric bill went way down. I've never had any problems with my bills being correct or have had no problems with their service. My plan ends in November and I plan on renewing for another year. When I checked on new rates, it was actually down from my previous rate by nearly 1 cent per kWh. It all adds up!
they have wonderful cutomer service and good at payment arrangements and my rate never goes up when i sign the 1 year contract with them
Painless to switch from previous provider.
No billing or rate issues... They do what they say they will do. Competitive rates. Timely notification of renewal.
Color us satisfied with no rationale to switch at this time.
Current customer for one year and now up for renewal. Their rates are still competative after a year and have had no issues in the past year. I will renew with StarTex - why change a good thing?
I have been a customer of this company now for 3 years. Their customer service is excellent! Never had any issues with them! They are the best!
I will probably stay with this company forever. The customer service is quick and efficient....and they really care if you have a question or a problem
We have had excellence service with star yes, no complaints but we just got a letter saying its time to renew. The new plan jumps up 3/kwh.... wondering what to do
Called to make sure rate and paperwork were done correctly. Rep was nice and knowledgeable. Everything check out and my bill is not exorbitant.
Compared Constellation with other providers via TexasElectricityRatings.com. Ended up going with Constellation. We have had them now for two months and looks like the service is a good fit for us. Thank you TexasElectricityRatings.com!
No glitches, billing was as explained.
I have had my service for 3 months for now; No problem so far :) Thanks
I had been with my previous electric company for many years - their prices continued to climb so I finally decided to switch - per your website I chose Constellation. The entire process was painless - I did everything online. The one time I had to call their customer service they helped me immediately and were very nice.
I had previously subscribed with Reliance and they stole my money. They lied to me in my contract. However, I came to Constellation energy and the cancellation fee was $50 only and their prices much cheaper, customer service much better. I am glad that I made the change.
I just sign up with constellation @a month ago after my first bill which I paid. Unfortunately I was laid off and my next bill was approaching fast. I contacted customer service explain my situation and I have gain recent employment but need extension just until my first payday which would be almost 20 days from my original due date. The fact that they took the time understood my situation and no Hassel or jumping hoops just no problem and no disconnection. And to top that just pay what's due no late charges no fee for request or this is a onetime deal! I highly recommended this company. Thanks Constellation Energy
Not much to say. My previous provider, Bounce, had totally abandoned any efforts at being competitive price-wise, so I shopped. Constellation offered some great plans so i switched. I liked the ease of the changeover, and the prices so well that I switched my business account the next month.
Impressed with communication via mail (welcome package) and email with this company has been very thorough, clear and easy follow. Their website is very easy and user friendly.
This company has very good service and I've saved 30-50 dollars a month since I signed up for their service.
So far so good. I did like Green Mountains weekly breakdown a little bit more. But no complaints as long as my bill keeps going down. Thank you
*They made me submit an answer for customer service. No contact as of yet with anyone from customer service
Did a great job no problems they have done all that I ask for
Good experience to register online. Good prices.
I switched my electric company so easy and its been great experience..
The sign up process was very easy. I could not have been happier with the process.
So far I am very pleased.
I like the weekly usage info.
So far, I am pleasantly surprised with the consistency of the pricing, the weekly notices of how much electricity I have used compared to the week before and the estimated current bill.
It is nice to have that kind of detail where you don't end up shocked at the end of the billing cycle.
Having just moved to Waco,TX from Pennsylvania, we had nothing to use a a baseline to compare electricity providers. We picked Constellation based solely on reviews. After 7 weeks, so far so good. A better assessment and review will need t owait until we've been here a full year.
Best rates for electricity on market found so far. No aggressive marketing, but has best rates on market for next couple of months.
Still new to Constellation. So far everything has been good and no problems.
I give Constellation Electric a 10 on a scale of 1-10.
Overall it was easy to sign up with Constellation. Their prices are reasonable and they connected quickly.
The page comparing companies is confusing though.
Customer service people were excellent and knowledgeable and called back with follow-up information regarding setting up a new account on several occasions.
Very fast. Very professional
Have used this company for the past 2 1/2 years with no problems. We just renewed for another 3 yrs at an even lower rate. Helps greatly with our all electric house.
In my review to select a new retail electric provider (due to an extremely large Reliant rate increase at term end) I used the site to review potential new providers. The site was very helpful in identifying new providers. Constellation was the best priced provider with the term I needed. Additionally, Constellation was extremely helpful in working with me to ensure a proper transition. All of their customer service reps have been helpful and courteous.
No surprises. Everything transpired just as they presented it. Effortless transaction. No one expected fees or charges. Highly recommend Constellation.
Good and easy
Great company except diring power outage could not find who to call! Im disabled and so is granddaughter and we cannot go too long without power! Finally fugured out had to call the transmission line company that supplies
Only had 2 billings and have not put on the air conditioners yet. So it is hard to tell if I will still save on my electricity rates.
I can believe I waited ten years to change to Constellation Energy. Cheap prices on their plan and saved every month that I was with Constellation.
I appreciated the weekly usage updates that prepared me for the bill amount. The website could be a little more up to date with having a separate page for the account holders. I always had to search for the link to sign in. But it wasn't the worst thing in the world, and I would definitely continue with constellation if the price stays low.
Great service, great rate and excellent communications!
I was very happy with the transfer experience overall. I went from Reliant, which was billing me at almost $.18/kWh to a tiered rate system with Constellation. In the two months between March & April, when I have been on the new plan, I am already seeing electric bills that are half compared to last year at this time. My only complaint so far is that I setup automatic draft billing, and it did not work. At the time of this review I have not gone back to see if the error was on my part or Constellations.
I have Rated Customer Service a 3 only because I have not dealt with them yet.
Been with Constellation over a month. Service and billing just starting. Pleased with speed of transfer from previous supplier.
Very friendly website and people. Shows clearly what you're charged for what you choose beforehand. Sends weekly usage to keep you informed. Haven't experienced this before. Great to have.
I have been very happy since changing to Constellation. I was with another company for years but they had a better rate for a longer time.
I had no problems with this company. My account was closed due to some new regulation with the PUC.
Very good experience, just i wich electric companies do something to eliminate the ONCORE charges. In sometime is half the electric bill, outrageous!!
price and service was amazing but canot get same or close rate from what i getting now,thanks
Have had no issues. Much lower cost than previous carrier
I am very satisfied with my electric bill every month.
I like the weekly power consumption reports and the price -to-tier plans. So far so good.
No problems at all with the switch.
It has only been 2 months, but one thing they do that I really like is send a weekly email with your usage up to that point in the billing cycle and your expected electric bill. This allows me to reduce usage if needed and removes any "Bill Shock" when the monthly bill does post.
Everyone should review their energy plans at least once a year. The Texas Electricity ratings site makes it easy and informative. The plans are easy to read and choose from. It was a great experience.
They have helped me with excellent customer service & great rates!!!
Coming from CA, I was excited to have a variety of providers to choose. Constellation, for me, provided the best rates for my use.
Everything smooth and orderly
I was amazed with how easy it was to convert my electric service to Constellation. They not only had one of the lowest rates, but also the online process was quick, very easy, and I received emails explaining my account had been created and the cancellation to my previous supplier.
I am happy that I am still able to get a decent rate. I was looking for a company that had a 3 year contract.
I like the plan and particularly the weekly usage notification!
This company is amazing and excelentes prices
The swap over to Constellation was easy and on time. I wish they had more online tools to monitor energy usage real time or at least close.
I was able to sign up and get the best rate with Constellation and the date I wanted.
Since transferring my service I have been wonderfully surprised at the amount I save each month. Wish I had known about Constellation months ago.
WOULD RECOMMEND BASED ON PRICES AT THE TIME.
Easy to sign up. Only issue is they send paper bills even after i signed up for e bills. Pricing is very good. Send weekly snapshots of your usage and estimated bill..
I am saving so much money. I didnt realize that switching carriers would be so easy and cost efficient.
This was easy to do - and hopefully a great value
My electricity bill is easily half of what it was before. I did everything for the switch online and it was fast, easy and seamless. When the day came and the switch of providers happened, there was no lag and I didn't even have to reset my digital clocks! I just wish I would have done this sooner.
Constellation has saved us quite a bit if money! So far, so good!
Have had them for a couple months. So far so good. My electric bill went down considerably.
Easy transition from previous Energy carrier. No hassle! Was a HUGE savings on my electric bill! So far no problems.
Seamless and reasonable rates plus auto pay, really enjoying Constellation!
was easy to sign up for, easy to go paperless and to set up autopayment, good prices
Changing suppliers was quick and easy. A very competitive price and a smooth transition.
Very pleased with my first months bill,.I'm sure I will continue to be satisfied in the upcoming months
I always look at the Apples to Apples report for an idea as to which company offers the best price for the money. This company is the best for Akron Ohio, so it was easy to select. It was also easy to fill out an application on line, so I am relieved that I made a good choice with Constellation.
Like the title says, things went smoothly and I saved a bit on the costs.
Very easy to transfer and research
So far, so good. I like that they email current usage information during the month so I can monitor my usage
I havent dealt with customer service or billing
Easy switch and no hassle.
Straight forward. I already had another account with them so I knew what I was getting.
so far so good
Great so far only been with them one month.
I had been with my company for over 15 years and when I got a bill for over 450.00 and they would not do anything to help, I started shopping. I have had 2 bills so far and the pricing has been amazing. So yes so far I am very happy and will recommend this company to everyone who asks.
So far so good
Left champion after 3 years when my contract expired and they jumped my price from about 7 or 8 kwh to 15 and my bill went up $200 for that month. They would not adjust at all so I dropped them. Constellation took over in November and the weather cooled off but the bill has sure gone down.
I would just like to express exactly why I am so far absolutely satisfied with the bill as well as the terms of service that Constellation provides for me. Before, my monthly bill came to almost $200.00!! Now it has been $60.00 a month!!
It was easy and a lot cheaper than TXU they charge a arm and leg man their expensive. This company is way cheaper and reliable
It was very easy to switch electricity companies.
Constellation communicates with their customers each month and gives them a comparison of the amounts of electricity used from month to month. They also give suggestions on how to cut power costs in your home. I have been more than satisfied with their service. They also began reminding me several months ago that my contract with them is about to expire and offered options to stay with them or find another provider.
Wonderful experience transitioning to Constellation. Great rates and customer service!!
Its been a long time coming with electricity plans and out rages prices Constellation is the best over all in every way they let you know your usage weekly there rates are unbelievable just an outstanding company
Finally a good and honest company ....
Thank you so so much
every thing went fine
They made it so easy
Loved the ease of finding competitive rates. Customer service reps were very friendly.
Very easy transition from my previous supplier. Had significant savings already on my first bill.
GREAT RATES AND EVEN GREATER CUSTOMER SERVICE
Needed a reliable, cheaper energy rate. Switch was simple and hassle free !!! Recommended or anyone!!
Good company and no problems
Simple, easy, informative company for a provider. This was my first time not using a traditional company.
Great promotional pricing, lots of communication with customers via email. Very satisfied.
I have had no problems with Constellation since I signed up with them. Their rates were good and were exactly what they promised. Just waiting to see how much of a change there will be after my first year!
Good. No problems.
Of all the utilities I had to sign up for, the experience through the TexasElectrictyRatings.com for Constellation Energy was the easiest! And everything since that sign up went as smoothly as it could have. There was no delay in getting power, no hassle in setting up the account, and Constellation has been everything they promised to be. The weekly updates for how my usage is occurring during the month is a great reminder and the pricing has been exactly what was promised.
No problem happy
The process of switching to Constellation was a seamless one.
I had a good experience when ordering thanks a bunch
New to area and was confused about all the different companies available. Constellation had the cheapest rate and the bill is really affordable.
Great company no issue
Constellation has been predictable and reliable, and their electricity rates are reasonable, as well.
In my opinion they are the best carrier for electricity. Great rates, never had any issues. I would highly recommend them.
Best price I was able to find
Weekly emails on kw usage. Great customer service
Our experience with Constellation providing our electric service for the last 11 months has been excellent. Their rates were very competitive and there have been no issues. They provide a weekly update of our usage.
I've had Constellation for one year now, I'm very happy with there services and prices. I will definitely renew with Constellation again.
Good Price! Good Service, wish to be continued 1 more year with a current promotion ( $15 credit for up to 1999kw and $35 over )
Constellation is simplified with no hidden costs. Well explained options with graphical illustrations. Above all they are not like other providers who only think of themselves and not the customer. They put the customer's interests first,
I am always skeptical of new power companies but gave them a shot because of their competitive prices. I'm glad that I did because they've provided exceptional service and I've saved a ton of money with them!
Good cheap plans.
Was cheapest service I had in the past years...did not have any problems.
Great experience so far.
Helped me get the best rate possible.
Company was easy to work with and gave me the best price that was available
Costellation exceeded my expectations. They advise me of my weekly usage, their pricing was the best value in the market I could find, service has been exceptional. No negative surprises, some positive surprises.
I have been very pleased with Constellation. The price has been good and it was exactly as I thought it was when I decided to go with them.
I received electricity usage report in a weekly bases to control my bill and everything arranged and available on-line, so I hadn't have a chance to call customer service. I would say i am satisfied, although i haven't received bonus like i got from the previous company.
Good price, easy to make payments, good experience!
I really liked my experience on choosing the provider and the customer service provided by Constellation.
I receive a weekly usage report and monthly bill by email. I am satisfied with service and rate.
Great company, no problems, however price jumps significantly 2nd year for returning customers, for new customers they get a much lower price point. Marketing strategy that does not reward or build loyalty.
I have really been a very happy customer from day one with constellation the service is great the prices have been great I'm very sad that I did not sign up for a longer-term because now it's about to go up 2 point 9% and that's going to throw me off my fixed income which may force me to have to look for another company only so I can afford to pay the bill not because I have any complaints with the company at all they have been great.
Great service and monthly feedback! Really like the data they show each week/month regarding usage.
Jumping on with Constellation was a breeze. No hassel at all. Low electric billing and live the weekly updates via email.
I really like this company. Never had a bill over $200 and run my A/C on 68 all the time.
Constellation has been great, I get reminders about my bill and the customer service is great and quick and easy to pay online.
I have what i thought was a good relationship with this company everyone ive ever dealt with was upfront honest and true to their word. My issue is i thought i did well when i signed up for a 3 year fixed rate price per kilowatt hour @ 9.99 now im reading and see it is 7.69ish? i no i have a contract but one would think to keep a customer and remain honest they could have at least contacted me to see if i am interested to extend my contract at this price for and extended 3 years. I realize i have a contract and it is what it is but my thinking if you wish to keep a customer and keep an honesty repot going any company would give it a thought to put their customers 1st. Also i wish to let anyone and everyone who sees this i only wrote this publicly as i couldnt find any other waty to contact on this page... its possible their is another way in front of my face so sorry if their is i mean no dissing to this company as i said they have all been very good dealing with me and i never found any big issues against them. Lastly they were a company who introduced themselves to me and left me alone to make a choice without calling or emailing me to the point that id want nothing to do wth them they left me to make a choice without feeling forced.
I rated their Customer Service "middle" simply because I did not have occasion to contact them through the term of my contract.
ALL IS GOOD.
LOVE THE WEEKLY UPDATE ON ELECTRICITY USAGE.
Ive never paid lower on my electricity bill than I do now!! My order went very smoothly as well. Customer for life!!!
Good pricing, great communication between myself and vendor. Useful weekly energy costs/comparison's.
Constellation was recommended to me by my sister. It was easy to sign up for service. Information about usage came to me via email and online payment was easy. I hope I can continue with Constellation with their great prices, but like with everything else, I expect a price hike after my initial sign up contract expires.
So far this has been a great company to work with at an amazing price. Our contract is almost up so we will see if they are still as competitive as what they were in 2019
One of the best providers I have used. Hopefully when it is renewal time, they will offer the same plan if not better.
I love Constellation. I had only been a Reliant customer. No more! My monthly charges are less than half of what I was paying. Will renew with Constellation and never go back.