How to find the Best Low-cost Natural Gas in Athens

Great

“ I have been using Georgia gas for almost 3 years and hAve never had a complaint. Good meter readers. Nice Customer service reps as well. Keep up the good work. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Very nice

“ They are very nice. Had to call a few times with questions and they walked me through step by step. Will recommend to family. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Excellent Customer Service. Period.

“ Fireside Natural Gas provides excellent customer service and an additional rewards program. I am saving a lot more since I have switched from my previous provider. Excellent savings with satisfactory customer service is greatly appreciated now more than ever. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

It's a fine natural gas company.

“ I think they are fine for a natural gas company. Our bill can be expensive in the winter but that's to be expected. Natural gas isn't my first choice over electric but they are good in a pinch. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Pay attention to fees

“ Watch out for hidden "customer service" fees. Our fees, not made obvious when signing up for a great per-therm rate, amounted to well over half of our natural gas costs from Infinite Energy. Very glad we made the switch - other gas providers happily cover the extortionate cancellation fee. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Poor business model

“ I scheduled an appointment to have my services set up. I was prompted to pick the time-slot during which I was available (morning or afternoon). After scheduling the appointment for the morning I was told that they don't have time slots and that a technician would come by between 8am and 4pm. This required me to take a full day off work in order to meet them.
On the day of the appointment when I called to see if they could narrow down the time window, I was told they have no way of narrowing it down. I then asked if the technician could call on the way to my address and was told that they could only call when they had already arrived. This is a poor business model for a company that wants to start and maintain customer relationships. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Run Away

“ Today the kicker was when I had to renew my fixed gas contracts with Georgia Natural Gas ® for my home and business because the 12 month fixed contracts end 5/31/22 with Georgia Natural Gas ®. I called today because they sent me a notice ( several times at the start of April and every day this week) stating its time to RENEW for the next 12 months. Not only did the rate increase 25% more, but they are starting my new rate today not after 5/31/22 when the old contract ends. Then after i confirmed the contract and its changes, I was told the fee is effective immediatley AND there's an EARLY TERMINATION FEE of $100 per account for changing contracts. The first person told me if she wrote a note they MAY waive the fee. She also said she was going to send me emails for both confirming our conversation. I was also told at 1:00pm she was sending those emails to me. Of course 5 hours later, no email. I called back at 545 pm and I was told by yet a different agent, that it is the policy of Georgia Natural Gas ® to charge the termination fees and raise the rate on the day you renew the contract, and not on the day the old contract ends. I asked was I supposed to wait until the June 1 after it expired to renew? Why did you send me emails daily? Why did you not tell me this before I accepted a new contract and you dropped the 2 others?? Then i would have had to wait to change from the variable rate which is > 35% more than I already pay per therm. It takes hours to get them onthe phone and do this and i guess they expect us not to work and take our time off to do this!! NOPE they take $$ and DO NOT CARE!! And now I'm locked into 24 months more or Ill have to pay $200 per account to change it!! OMG!!!!!

#corporategreed #overthis #greedy ”

---

Georgia Natural Gas ® responds May 12th, 2022:

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Shocking endless wormhole of call being transferred

“ I am honestly shocked by this experience. I have been on hold for 2 hr 45 minutes, about every ~20 minutes, a representatives answers the phone and says "how may I direct your call?" To the first few, I explained that I have been overcharged and need to fix my rate. They reply "please hold while I direct your call". To the 4th person I said "please, can you stay with me, I keep being redirected" and she cut me off and put me back on hold. The 5th person I said "can you please help me, I've been on hold for 1 hr and 40min and I keep being re-routed to no one, I feel trapped" she proceeded to the same "re-directing your call" speech. I begged her to stay on the line and she put me on hold while I asked for help. The 6th person I put on speaker phone for my family to hear. Once again I said "I have been on hold for 2 hours, would you please stay on the line to resolve my issue?" and they repeated the "please hold while I transfer you" message.

My family wondered if it could be a robot, and now I am wondering the same thing. I honestly wonder if this is a scheme to break people down. I am extremely disappointed because I have been using GNG for over 5 years, and they didn't used to do this. I really don't know if I will continue with GNG if is how they treat their customers.

I honestly have a very easy issue to address (they convinced me to do a seasonal savings plan where the automatically turn on the gas during cold seasons-they said this was a batter deal than turning it on and off and that I could call to adjust the rate-turns out the rate they are automatically charging me $1.85/therm rather than the .40-.50 cents I typically pay). Instead of addressing this issue they've wasted my time, and the time of 6 representatives (if they are even real people) for no reason.

I can never get these 2.5 hours back. GNG please fix this. ”

---

Georgia Natural Gas ® responds October 28th, 2021:

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Charged for Months I didnt use

“ I moved out months ago and forgot to transfer service so got hit with a massive bill. Zero attempts to rectify this when I inquired about it. Most companies try to help their customer when theyve made a mistake ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

the comcast of natural gas

“ see title ”

---

Georgia Natural Gas ® responds April 28th, 2021:

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :