They charged me the connection fee, but I can't talk to anyone or register...
Not even sure I want to continue with gng and I haven't even become a customer yet. I have been trying to reach their customer service since yesterday. I have been calling them for hours at different times of the day. I have never had a service that I paid for that didn't allow me to contact them. The phone number that they email to me doesn't seem to work. I swear, they don't want my service. If it's this difficult getting started, why even stay with them? Why even join them?
They couldn't do my gas yesterday, but I got an email saying that my gas would be turned on on the 25th of Aug 2021. I didn't want to wait until then, so I tried calling them. No dice. Now it's the next day, and apparently my gas hasn't been turned on yet. It says I'm approved for today, but I can't register and it says "Error In order to create an OCS account your gas service has to be activated at your location and is currently inactive.". I have been calling since yesterday to try to get someone, but every time I call, it says there's a long wait time, I can have someone call me back when my turn comes. Yesterday, if I clicked 1, it'd say there was an error with their system... Today when I hit 1, it keeps doing the hold music then hangs up on me. Both days, if I waited on hold, after 30 minutes to well over an hour, it would hang up on me. I haven't been able to speak with a person yet and I am not even a customer yet. I have been charged the activation fee. The money came out of my account. I would like to get some assistance, but it seems like this company is a scam. ”
Georgia Natural Gas ®
responds August 25th, 2021:
We're sorry to hear that your recent experience with us wasn't the best it could have been. We would be happy to help! We have sent an email to your email address so that we can assist with your account. ”