“ During Covid-19, times are extremely uncertain. Tyler, customer service representative was able to help ease my mind while assisting me with a new account needed. I appreciate the guidance and detailed information given during the call and also the supervisor mentioned the help they are able to provide for payments during these difficult times. I am 150%, yes extra 50% satisfied with the service received so far! Dios Los Bendiga For All Your Help! :) ”
“ The first time that I called Fireside with a question, I was very impressed that I actually got a live person rather than a recording. Each time I have called them I have spoken with a knowledgable person without having to wait and my concerns have always been immediately addressed to my satisfaction. It's very rare that you get the high level of prompt customer service these days that Fireside provides. I highly recommend them. ”
“ No complaints about Constellation. When I initially signed up, it was easy to set up autopay, and later update payment info as needed.
I am, however, switching to another gas marketer for a better therm rate than the renewal rate that was on offer. That's simply the way things are these days--you have to shop around every time one's contract is up for renewal.
One minor nit-pick. The boilerplate email I received from Constellation when I switched marketers said, "there may be an early termination fee of $150...." Well no, I was terminating at the end of the contract, and there was no fee.
My suggestion to Constellation is to break out the boilerplate into two types: one for early terminators, and one for end-of-contract terminations, so that there's no confusion on the customer's part about whether or not a fee is forthcoming. ”