No communication Gas turned off, difficulties restoring NO HOT WATER for 5 Days
Sign up in line everything said, couldn't talk to a real person so I finally did sign up on line.
And that's where it stopped.
Moved in May 1, had hot water until middle of June.
Came home to no hot water.
Called constellation energy, talked with someone who
Wouldn't help me, said call back tomorrow and talk with customer service.
I didn't want to wait until Friday, so Thursday evening I signed up
again on line!!
What no one said was that then you have to get an appointment with Atlanta Gas Light to schedule a turn on.
So just HOW WAS I SUPPOSED to know this??
When I called Friday, they told me someone from constellation energy should have called me,
So that means that twice I signed up and twice they didn't call me.
When I called customer service early Friday morning they tell me that the first
available appointment for turn with Atlanta Gas Light is Tuesday.
So I have to call all weekend without hot water!!! Arghhhh!!
I then call Atlanta Gas light and tell them my experience and ask if there is any way to get service sooner.
They tell me that Constellation energy would have to call and tell them it was a marketing error on their part and
they would move me up.
I call back to Constellation energy and tell them this and they tell me there is nothing they can do, but offered me
25 dollars off!!! I told them I would rather have HOT WATER!!!
I called back again and asked to speak to another supervisor, told him the entire story and he said he would look into everything....called me back at 2 oclock Friday afternoon and said they would move my gas turn on to Monday.....
I said well Monday is better than Tuesday!!
No communication....Bottom line....DON"T SIGN UP ON LINE!! and make sure you have a turn on date!!! ”
responds September 17th, 2018:
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue. ”