How to find the Best Low-cost Natural Gas in Ila

Natural Gas Availability

“ This company is a great asset to the citizens of our state! Excellent product, great price, & superb communication toolset! ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Amazing company!

“ Fireside Natural Gas is an amazing company. They are so helpful and friendly and available to answer any questions you have. They are definitely reasonably priced. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Company offers great deals.

“ I feel that the staff offer great customer service. They are always friendly and available to answer questions. ”

---

Constellation responds September 26th, 2018:

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

The only green-ish option

“ I picked this provider because it's the only one with any kind of "green"/carbon-reducing option. Their "Greener Life" program only offsets usage emissions (not production or distribution), and does so mostly by capturing landfill gas (which doubles as developing a new fuel source for which the program still won't offset production emissions), plus a little bit of "improved forest management". That's nowhere near making my gas use carbon negative, but it's the only reduction available so I'll take it. The process of switching providers had some weirdness where I set up my online account password and whatnot shortly after ordering the switch but couldn't actually log in until after they issued my first bill well after the switch date. That had me worried that something wasn't right, but really it was just that I couldn't see anything 'cause I couldn't log in. Since the switch everything has gone smoothly. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

I wish I knew more before I switched.

“ After switching my first bill was twice what my normal bill was, I still owe over $100 to Georgia Natural Gas ®, and I found out too late that budget billing isnt available at infinite energy until Ive been there for seven months. Ive lived in Atlanta and had gas service since 1978, yet Im not trustworthy enough to join their budget billing program. So far it has cost me more and been more of a pain in the butt and Im feeling it is worth. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Fixed rate plans are not available in Richmond Hill, GA

“ Please consider making a change on this website to show that fixed rate plans are no longer an option if you live in Richmond Hill. In 2017 I received a letter from SCANA stating that a fixed rate plan is no longer a renewal option and I was placed on a variable rate plan. Apparently unless you live near the Atlanta metro area, a fixed rate plan is not an option any longer. My monthly bill moved from $73/mo in 3017 to $96 now. I will be looking for a fixed rate plan with another company. ”

---

SCANA Energy responds January 26th, 2019:

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Poor business model

“ I scheduled an appointment to have my services set up. I was prompted to pick the time-slot during which I was available (morning or afternoon). After scheduling the appointment for the morning I was told that they don't have time slots and that a technician would come by between 8am and 4pm. This required me to take a full day off work in order to meet them.
On the day of the appointment when I called to see if they could narrow down the time window, I was told they have no way of narrowing it down. I then asked if the technician could call on the way to my address and was told that they could only call when they had already arrived. This is a poor business model for a company that wants to start and maintain customer relationships. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Horrible Service

“ The simple truth is that I opted for the pay as you go plan I'm a state employee who is paid semi monthly which is twice a month. informed that to the marketer gas south the representative who set me up stated this plan is ideal for you lied. I received the bill and paid the bill on 12/18/17 The service was disconnected on 01/11/18 called to see what could be done for reconnection to occur paid 232.75 on 01/12/18 was informed service order would be completed 01/17/18 between 8am-4pm no one called to update to show courtesy or came. I called gas south to hold the phone line for 2 hours to be told the next available date is Monday 01/22/18 and I'm not over looking the weather. The coldest days on record single digits this is outrageous on both parties gas south and Atlanta gas and light shame on both and I hope your family's don't have to rely on your service because they would be without. I have been without heat, hot water and the inability to cook food. I have had to buy heaters to try and heat the home which keep tripping the breaker box which blew the microwave had to purchase another microwave so I able to heat water for my family and to top it off microwave food for the duration of this horrible experience just to be told I have to wait and additional 5 days for service to be restored and sorry for the inconvenience this is a reflection on not only the marketer but the distributor as well . Lastly the marketer gas south decides to send me an email to soften the blow yet again failed they couldn't even get my name right they addressed me as Sabrina and my name is Sonya that showed me truly the level of concern so whomever has a opportunity to read this review be mindful of your zip code it might not be a priority to expedite the process in a timely manner. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Not the best decision

“ We switched to STREAM this past season. We feel it may have been a mistake signing on with STREAM and we will most likely pay to break our 12-month contract unless STREAM can get our account information straightened out. Although others who provided reviews, have had their gas cut off, we have not had that issue. Our issues with have been with account services. Our info was entered incorrectly which has caused issues in accessing our account with customer service. STREAM only use SS # for customer verification and that number was entered incorrectly by the representative when I originally signed on. In addition, the website is glitchy, lack of knowledge with customer service representatives, and there is a language barrier with most customer service representatives. The customer service 'managers' do a better job than the representatives but they seem limited as well and a bit short tempered stating they are frustrated with the situation as well. Indicates to me that the problems are more internal. STREAM has been in business since 2004/05 one would think they would have their act together. I would suggest staying away from STREAM for now. There are several other companies in the Atlanta area with similar rates that are worth looking into and have less issues. I wish I had researched reviews prior to signing. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

SCANA Scam

“ I believe Scana automatically enrolled me in a plan that renews automatically. I'd never enrolled in an auto renewal plan, even when I'd had an account with Scan previously. In my most recent plan with Scana I enrolled in an 18 month plan. When my plan expired mid year 2020, I remained with Scana even with a higher priced plan because all plans tend to be higher mid year. I'd always changed plans/providers closer to winter, when the best rates are available. I looked back at my enrollment email received from Scana in 2018, and it doesn't mention anything about me being enrolling to auto-renew my plan. Scan claimed they'd sent me mail via US Mail, explaining that my plan would auto -renew. I found this odd given I'd selected email correspondence on my Scana account profile. Scana had delivered my bill each month via email for 18 months, but says they sent an auto-renewal notice via US Mail. Scana continued after the 18 months period to send my bill vis email. When I switched providers in Nov '21, Scana sent me a bill for $237, with an entry of $200 ETF. When I contacted Scana about the ETF they sent me an auto-renewal notice via email. The same auto-renewal notice that they claimed to have sent via US Mail. I'm not sure why Scana chose to stop sending correspondence via email, especially given I'd always received email correspondence - my preferred method as selected in my account profile. In an attempt to resolve the issue, I filed a complaint with the BBB. Scana stated that each bill had an entry on it, indicating I was enrolled in an auto-renewal plan. That's not something I'd look for given I'd never enrolled in an auto-renewal plan. I don't believe to this day that I would've enrolled in an auto-renewal plan. Scana agreed to a $100, no term specified fee to resolve. I made a payment toward the $100 fee and Scana cleared my payment account information, and charged me a $10 late fee because I didn't pay the entire $100. Scana agreed to a $100 no term specified resolution, which I have documented. All I will pay is $100, but again, the late fee for not paying the entire $100 at once, goes to the lacking integrity of this company. Avoid them if possible. It's worth paying a little more. ”

---

SCANA Energy responds March 2nd, 2021:

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Reconnecting Is a Nightmare

“ I've been with Scana for over 2 years. My service was disconnected on 8/2, bill was paid the morning of 8/3. I called customer service on 8/4 to inquire why service hadn't been reconnected, and was told that I can't get a service tech out to my house to reconnect until 8/7! Additionally, I'm being charged another $150 for the reconnect, as if I'm a new customer. The customer service reps were unhelpful and kept repeating the same lines over and over again:
"They DO NOT reconnect on the same day"
"They DO NOT provide service on the weekend"
"They can only send a tech out the next available date, only in 4 and 8 hour windows"
However, "If there is a gas leak, a tech can come out immediately to disconnect, but are unable to reconnect"

I've never had this happen before when there was a disconnect, and according to the customer service agent, "it is the responsibility of the customer to call after a disconnect to make arrangements for a reconnect. Scana does not reach out to the customer, even though the customer will need to be at home during the time of the reconnect. If after 10 days of no communication from the customer, Scana will automatically cancel the account! " CRAZY

Guess you better make your payments on time, because if not, you're looking at a 4-5 day wait! ”

---

SCANA Energy responds September 26th, 2018:

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Not my old provider, Ouch.

“ My previous gas company with whom I was really satisfied with, was no longer interested in keeping my business so I switched to Scana. I asked a lot of questions and felt good about the move, that rates were similar and customer service would be equivalent. Immediately, I became aware that I was being charged just under $4 to pay my bill over the phone, so I opted to go to Kroger each month and pay $1.50 in order to pay my bill. My previous gas company (of 8 years) used to call me in advance of renewal and make sure I locked in my rate and we would just roll right into the next year. This was an exceptional way of doing business and it just didn't occur to me that wouldn't be the case with my new provider. Didn't think to ask that question before switching.

After my first year with Scana, I missed my renewal letter and when I called to check on rates and lock in, I found out I was being charge inhumane rates which automatically switched over from fixed, to variable when I did not reach out to Scana to lock in- Even the customer service agent, when she told me what I was paying, choked on her words. I explained how my former provider used to handle renewals, and she said, 'we only call long term customers' to be sure they lock in their rates. My bill (winter months) was exorbitant. My entire experience with Scana was one about money and ways that they could just keep charging and gouging me. The insane extra amounts of what I paid to Scana due to lack of customer service or willingness to make right would have certain impacted my quality of life during covid, or anytime.

I found a new service provider and have been treated well. Information has been consistent and I do not have to pay money to pay my bill. They too call to make sure their customers lock in their annual rates and, it is prominently recorded on my calendar too. I'm still a bit sick at the length of time this was happening before I realized, the old way of 8 years with my previous company wasn't the way with Scana operated and that they were more than happy that I was blind to my situation. I'm sad about the poor business practices. I called several times before I switched and they offered a small token to keep me on board, but it was a crass and disrespectful offering compared to the new rate and customer relationship that I have already established with my new provider.

Customer loyalty has to begin to matter at some point. ”

---

SCANA Energy responds June 15th, 2020:

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :