How to find the Best Low-cost Natural Gas in Ila

Natural Gas Availability

“ This company is a great asset to the citizens of our state! Excellent product, great price, & superb communication toolset! ”

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Amazing company!

“ Fireside Natural Gas is an amazing company. They are so helpful and friendly and available to answer any questions you have. They are definitely reasonably priced. ”

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Returning customer

“ GNG was a easy and rewarding switch. I've used GNG in the past and was glad to return when available. ”

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Georgia Natural Gas® responds October 25th, 2022:

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Company offers great deals.

“ I feel that the staff offer great customer service. They are always friendly and available to answer questions. ”

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Constellation responds September 26th, 2018:

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The only green-ish option

“ I picked this provider because it's the only one with any kind of "green"/carbon-reducing option. Their "Greener Life" program only offsets usage emissions (not production or distribution), and does so mostly by capturing landfill gas (which doubles as developing a new fuel source for which the program still won't offset production emissions), plus a little bit of "improved forest management". That's nowhere near making my gas use carbon negative, but it's the only reduction available so I'll take it. The process of switching providers had some weirdness where I set up my online account password and whatnot shortly after ordering the switch but couldn't actually log in until after they issued my first bill well after the switch date. That had me worried that something wasn't right, but really it was just that I couldn't see anything 'cause I couldn't log in. Since the switch everything has gone smoothly. ”

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No detailed bill and payment posted 10 days after receipt

“ New customer here and not very impressed. Their prices may be competitive, but is it worth the hassle of going back 20 years in how you pay bills?

1. Detailed bills are ONLY available if you have a paper copy mailed to you. You can see the balance in an email that they will send or on their payment portal but not a detailed bill.

2. My first payment was sent by the bank as an check (apparently Xoom can't receive a e-payment) and arrived prior to the due date, but it was not posted until 10 days after the due date and marked late. I was informed that the only way to ensure that payment is marked as received on time is to call, make a payment on their portal, or set up auto pay. I only use auto pay with trusted companies and Xoom had not earned my trust. ”

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I wish I knew more before I switched.

“ After switching my first bill was twice what my normal bill was, I still owe over $100 to Georgia Natural Gas ®, and I found out too late that budget billing isnt available at infinite energy until Ive been there for seven months. Ive lived in Atlanta and had gas service since 1978, yet Im not trustworthy enough to join their budget billing program. So far it has cost me more and been more of a pain in the butt and Im feeling it is worth. ”

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Fixed rate plans are not available in Richmond Hill, GA

“ Please consider making a change on this website to show that fixed rate plans are no longer an option if you live in Richmond Hill. In 2017 I received a letter from SCANA stating that a fixed rate plan is no longer a renewal option and I was placed on a variable rate plan. Apparently unless you live near the Atlanta metro area, a fixed rate plan is not an option any longer. My monthly bill moved from $73/mo in 3017 to $96 now. I will be looking for a fixed rate plan with another company. ”

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SCANA Energy responds January 26th, 2019:

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Poor business model

“ I scheduled an appointment to have my services set up. I was prompted to pick the time-slot during which I was available (morning or afternoon). After scheduling the appointment for the morning I was told that they don't have time slots and that a technician would come by between 8am and 4pm. This required me to take a full day off work in order to meet them.
On the day of the appointment when I called to see if they could narrow down the time window, I was told they have no way of narrowing it down. I then asked if the technician could call on the way to my address and was told that they could only call when they had already arrived. This is a poor business model for a company that wants to start and maintain customer relationships. ”

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Unwilling to price match their own rates. Unable to tell you valid information.

“ Had Xoom for a year, and they seemed... okay. Their interface for payment is kind of awful, but it mostly gets the job done, though occasionally, it doesn't process for 'some reason' and you have to go back in and try multiple times. Come the end of my term, they jumped my ONLY available rate up almost an entire dollar a therm, so I called to ask if they could price match their own current advertising. They wouldn't. I asked when I needed to cancel to let them know. "Please let us know by the 22nd of the month!" SO... I call on the 20th of the month and tell them I'm cancelling. "Oh... sorry... it's after the 19th of the month, so you'll be stuck with the month to month rate for another month because we can't cancel same month after the 19th." So this past month's bill was 4x my usual December bill, and it hasn't been an especially cold month yet. I would not go with Xoom again if they can't get their act together with valid information. Just know that they clearly are not set up to WANT your service for more than one contract. Ever. ”

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Horrible Service

“ The simple truth is that I opted for the pay as you go plan I'm a state employee who is paid semi monthly which is twice a month. informed that to the marketer gas south the representative who set me up stated this plan is ideal for you lied. I received the bill and paid the bill on 12/18/17 The service was disconnected on 01/11/18 called to see what could be done for reconnection to occur paid 232.75 on 01/12/18 was informed service order would be completed 01/17/18 between 8am-4pm no one called to update to show courtesy or came. I called gas south to hold the phone line for 2 hours to be told the next available date is Monday 01/22/18 and I'm not over looking the weather. The coldest days on record single digits this is outrageous on both parties gas south and Atlanta gas and light shame on both and I hope your family's don't have to rely on your service because they would be without. I have been without heat, hot water and the inability to cook food. I have had to buy heaters to try and heat the home which keep tripping the breaker box which blew the microwave had to purchase another microwave so I able to heat water for my family and to top it off microwave food for the duration of this horrible experience just to be told I have to wait and additional 5 days for service to be restored and sorry for the inconvenience this is a reflection on not only the marketer but the distributor as well . Lastly the marketer gas south decides to send me an email to soften the blow yet again failed they couldn't even get my name right they addressed me as Sabrina and my name is Sonya that showed me truly the level of concern so whomever has a opportunity to read this review be mindful of your zip code it might not be a priority to expedite the process in a timely manner. ”

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Not the best decision

“ We switched to STREAM this past season. We feel it may have been a mistake signing on with STREAM and we will most likely pay to break our 12-month contract unless STREAM can get our account information straightened out. Although others who provided reviews, have had their gas cut off, we have not had that issue. Our issues with have been with account services. Our info was entered incorrectly which has caused issues in accessing our account with customer service. STREAM only use SS # for customer verification and that number was entered incorrectly by the representative when I originally signed on. In addition, the website is glitchy, lack of knowledge with customer service representatives, and there is a language barrier with most customer service representatives. The customer service 'managers' do a better job than the representatives but they seem limited as well and a bit short tempered stating they are frustrated with the situation as well. Indicates to me that the problems are more internal. STREAM has been in business since 2004/05 one would think they would have their act together. I would suggest staying away from STREAM for now. There are several other companies in the Atlanta area with similar rates that are worth looking into and have less issues. I wish I had researched reviews prior to signing. ”

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