How to find the Best Low-cost Natural Gas in Hiram

All good

“ Everything has been great ”

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Lowest therm rate found

“ Very easy to switch providers.
My bill has already dropped dramatically.
Thank you! ”

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Excellent Customer Service

“ Chris found me a great rate! He was pleasant, super friendly, and accommodating in making sure I was taken care of (Excellent Customer Service)! He is what customer service is all about!! Hes an asset to your company!!! Thank you Chris for going above and beyond the call of duty!!! Because of Chris, I am a very satisfied customer! ”

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Outstanding Customer Service

“ Chris found me a great price! He was so pleasant, very friendly and accommodating to make sure I was taken care of. He is what customer service is all about! Hes an asset to your company!! Thank you Chris!!! ”

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Love Scana, but there is a problem getting bills out

“ I am co-owner of a property management company and we use Scana on a consistent basis when a property turns or the Landlord pays the utilities. In January we didn't receive our gas bills for a property we manage in Hiram, GA. We paid in February, but incurred a late charge. March 27th, we finally received the January statements in an envelope dated March 25. This incident was really not a big deal and is our only complaint. I just thought Scana might want to investigate where the hiccup occurred. Otherwise, Scana is by far the easiest to work with and has a very good customer service department. ”

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SCANA Energy responds April 15th, 2019:

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charged late fee on auto draft-will affect credit rating

“ we are on auto draft for payment purposes and get a paper copy for each month.so this month the enrollment incentive of 5.00 cr. dropped off. Then they charged a 10.00 LATE FEE. i expected bill to go up 5 not 15 dollars. will be calling on monday morning. customer svc fee is 9.95, agl pass through is 24.77 and we used 2.03 therms of gas at a cost of 0.96cents. i do hear reports that agl is asking for a rate increase, disgusted that they continue to get increases ,what with them charging each customer exorbitant pass through charges ”

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Joyce Jones

“ I have a terrible time reaching customer service. Had to wait on hold for 45 minutes to speak with a representative! ”

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Thankfully, time to find another supplier.

“ Last year, when I forgot to update my pricing plan, it doubled. With autopay, I didn't realize it until months later. I called to change and the CSR was very nice, but really didn't seem to care much (I get it, it's just a job). I was careful this time and noted the date for rate update in my calendar. Today, I went to secure the rate (which wasn't the cheapest, but wasn't too bad), and noticed that the customer service charge is "between $5.99 and $9.99." So I online "chatted" with another CSR who didn't really care much either, but she couldn't tell me the exact charge. First of all, I find it very odd that I have to pay a fee (to ANY company), for the pleasure of doing business with them, but most odd that they cannot tell me exactly what the fee is/will be. When I told the CSR that all of the other gas suppliers clearly listed their CSR fee, she disagreed and said they do not. Really? I'll find another supplier this week. ”

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SCANA Energy responds September 26th, 2018:

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