Don't Do Business With Scana
“ On September 6, 2023, Scana Energy disconnected my gas over a small $50 past due bill, even though the next bill wasn't due until September 11.
I have called Scana, and the supervisor claimed that "anytime a gas bill is past due, you can be disconnected." When I told her I have 45 days in Georgia, the supervisor said it is 45 days from when the gas was used. A lie.
Additionally, Scana never notified me by mail, phone, or e-mail that my service would be disconnected 15 days before the disconnection date as legally required. The supervisor claims I was sent a letter, but I received nothing. Another lie.
They also should have made the Georgia-required good-faith effort to make personal contact with me two days before disconnection by certified mail, phone, or email. No phone calls, no e-mails, no certified letters.... It seems that breaking the law is part of the daily routine at Scana.
The worst part is that I have been their customer since the 90s, and this is how they treat me over a small $50 past due amount. You would think that Scana would do the simple thing of sending an email notification before disconnecting your service. But it seems they want to keep customers in the dark about their disconnection date to increase their bottom line by charging enormous reconnection fees, which total $225. A truly evil company.
A complaint has been filed with the Georgia Public Service Commission
”
SCANA Energy responds September 7th, 2023:
“
We are sorry to hear this Kris and take this very seriously. We will review and respond to the complaint filed with the Georgia Public Service Commission. ”
