How to find the Best Low-cost Natural Gas in Griffin

Wonderful Company

“ I really like that I have chosen Infinite Energy as my gas company. They really work with you to make sure that you keep your services running. The customer service is awesome. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Happy customer!!

“ I love them! ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Cool,calm and effective

“ Very efficient and inexpensive ”

---

SCANA Energy responds June 2nd, 2020:

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Untruthful in their service!

“ I change to your company because I thought it was a good idea. Your first bill charged me $12.95 for "Heat Protection", a service I did not agree to purchase. After multiple attempts, the first bill was corrected and the charges reversed. I received the third bill today and yet again I was charged last month and again this month. I want a full refund for the $12.95 for the last two months and this charge to not show up on my bill ever again. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Poor Customer Service Experience

“ I found my customer experience with SCANA difficult to navigate and not customer focused. My father passed away recently and I have been managing his affairs. The gas service for his home through SCANA has been more complicated than any other utility. I needed to (1) pay his past due bill (past due as a result of his passing), (2) establish service in my name, and (3) have the service reconnected to allow for us to heat the home while listed for sale. I have managed the same three actions with every utility service, but SCANA proved to be the most difficult. My main frustration with SCANA is the way they outsource each part of the transaction. I reached out to SCANA customer service to pay the bill and have the service reconnected. Customer service re-routed me to a third party to pay the bill and advised me to then call back to SCANA after the bill was paid. Why can a customer not manage multiple transactions directly with SCANA? After the bill was paid, I called back to SCANA customer service navigating through their automated answering service yet again to have the account established in my name. Next, the reconnect proved challenging as no one lives at the home and apparently SCANA's third party technician cannot call me when he is in route or onsite at the property. I explained up front to SCANA's customer service department that no one lives in the home but that a neighbor would be available to provide access to the house. I was given a 4-hour window and arranged for a neighbor to be available - which he was. In fact, he was inside my father's home for most of the morning. The technician came to the house and left without any attempt to contact me. If no one answered the door, why would the technician not call the contact number provided? Too much customer service to ask? Instead, the technician left and I received a phone call one hour later from SCANA reporting my appointment had been missed and I would have to reschedule. I asked why there was no attempt to contact me while the technician was on the property which was answered, "not their policy". I asked if the technician could return to the house same day as this was the day I had arranged for assistance but also not an option. I asked for special consideration to be made given the circumstance. Nope, none. When I realized I was not going to be helped, I asked to complete the "customer satisfaction survey" which the automated answering system had instructed would be available to me at the end of my phone call. Conveniently the survey was "not working" per the customer service rep. I asked to speak to a supervisor. I waited on the phone for 15 minutes for a "supervisor" to get on the line with me. Were they hoping I would hang up while waiting? I waited the 15 minutes. The supervisor likewise offered nothing. She asked me when I wanted to reschedule. I advised I would instead look for a different provider who would be willing to call me when onsite for the connection. She told me I would have the same problem in scheduling the connection regardless of natural gas provider because the same third party manages the connections for all of the companies in the area. So what exactly am I paying SCANA for? Clearly, it is not customer service and they third party contract their other services. Given the overall lack of customer service from SCANA, I will take my chances and look to a different provider. ”

---

SCANA Energy responds December 6th, 2019:

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :