Gross incompetence in resolving billing/payment issues
“ Currently owed a credit balance. Have been told three times that the check is in the mail. Have not received it. Doubt I ever will.
One address, one house, one gas meter .... three accounts (my former husband, the new homeowners, and me) all associated with the service at one address at the same time.
I requested discontinuation of service on 11/14/17 because House was sold and closing was scheduled for 11/15. Provided forwarding address for final bill. Received a HUGE bill and disconnect notice. I contacted GNG at which time GNG threatened to cut-off service if I did not pay the current amount due by phone even though I did not live there and had paid already. GNG had credited my former hisbsnds inactive acct. instead of my acct. They said they could not debit his acct and credit my acct for the payment; however, that is exactly what they did.
I have been told three times that they would refund my overpayment, but as of today I have received nothing but credit balance statements.
Gross incompetence in accounting practices and billing resolution. ”
Plans, Rates, and Promotions : Order Experience : Billing and Account Management : Customer Service : Likely to Recommend :