“ I was struggling to pay my Georgia Natural Gas bill due to the high rates. My bill on average was $160 a month. I switched to stream through a friend and my new bill is $56! I am so amazed by this. So happy with the savings. ”
“ I have had Scana for 4 years. Overall their service is of normal quality. My bill is always right. I have no complaints on average, however, the one time I missed a payment they cut me off and forced me to pay the bill in full and do another deposit. Other than that one experience I usually never talk to them or have any issues from them. ”
“ After being with GNG for over 2 years, I can say that I'm ready for another provider. Customer service is excellent! Agents have nice tones, are problem solvers, and easily accessible. However, GNG's rates are atrocious. Their promotional offers are average, but must be found through utility company referrals. After the initial offer, be ready to pay at least a $1 rate. ”
“ On Dec 3, 2020 I called Scana to discontinue use of my service since I had sold my house and was closing on Dec 22, 2020. I asked was there anything else I need to do, and was told no. In about two days time my service was up for renewal, and even though I could not renew or was offered a renewal, I was told everything would stay the same. My bills were averaging $60 a month. Much to my surprise I received my last bill and it was $260!!! When I called to speak to customer service they told me that was correct. So instead of honoring the current therm they choose to gouge me for the last 25 days. So the customer service did not inform me of the rate hike is she had I would have changed to another company for the remaining time. Instead of informing me of the hike she just told me everything would be the same. I am happy to pay my $60 monthly fee but refuse to pay this outright robbery and deceit. I would like for Scana to call me and work out this charge. ”SCANA Energy responds February 18th, 2021:
Barbara- We are sorry to hear this and someone will be glad to review. Please call us at 1-877-467-2262, representatives are available Monday - Friday 7am - 8pm and Saturday 8am - 5pm or email us at SCANAEnergyContactUs@SCANAEnergy.com. ”
No notice of my therm rate tripling - BILL STILL NOT CORRECT AFTER 2 ALMOST 2 months --- I AM LEFT HOLDING THE BAG!!
“ I have been a GNG customer for several years. I have always had a fixed rate no higher than .50 cents per therm. I received a slightly higher bill in summer months ( May- September) I was astounded when I received my bill in October and November 2019. THE BILL TRIPLED, resulting in an average of $400. I phoned customer service in November 2019 to get a better understanding of why this happened. I was told my fixed rate was adjusted to the highest rate within their plans. I was baffled. The representative was extremely non nonchalant. She offered a $25 credit and said that's it! I asked to speak with a supervisor ; it took almost 20 minutes to get a supervisor on the line. BTW, the representative informed me that a supervisor would not do anything else to help in this matter before she transferred the call. Unfortunately she was correct. The supervisor was very brash and blunt. She was very condescending during the call. SHE TOTALLY IGNORED THE FACT THAT I NEVER RECEIVED PROPER NOTIFICATION OF MY BILL CHANGE....THE SUPERVISOR SAID" MA'AM, WE HAVE OVER 500K CUSTOMERS, WE DO NOT HAVE TIME OR THE MAN POWER TO NOTIFY EACH CUSTOMER OF A CHANGE! I ALSO ADVISED HER THAT I HAD SPOKEN WITH SEVERAL REPS FROM APRIL - AUGUST WHEN CALLING IN TO PAY MY BILL AND NO ONE EVER MENTIONED A RATE CHANGE. As I saw the supervisor could have cared less about my plea, I gave up. She assured me the rate plan would be changed THE DAY I ENTERED THE NEW AGREEMENT AMOUNT.A few days ago I received a bill almost 7 times more than average bill. Immediately I phoned customer service. I explained what happened in the initial call . The rep was nice in explaining the whats and whys but could do nothing but offer a $40 credit although she was made aware of the BOGUS bill. I asked for a supervisor. ********** IT TOOK 52 MINUTES TO CONNECT ME WITH A SUPERVISOR. Tulio, THE SUPERVISOR CAME ON THE LINE AND APOLOGIZED THAT HE WAS UNABLE TOHELP ME BECAUSE I INFORMED THE PREVIOUS REP THAT I WAS GOING TO REACH OUT TO CORPORATE AND WRITE A REVIEW ABOUT THE POOR SERVICE I WAS RECEIVING. after being on the phone a total of 1 HOUR 15 MINUTES, I STILL DO NOT HAVE A RESOLVE. ALL I WANT TO DO IS PAY THE CORRECT AMOUNT FOR MY BILL. IT IS UNFAIR THAT I HAVE TO PAY 21 DAYS OF AN EXORBITANT RATE BECAUSE OF HOW GNG'S BILLING SYSTEM IS DESIGNED.
THIS EXPERIENCE REALLY HAS LEFT ME THINKING..... IT'S SIMPLY NOT WORTH DOING BUSINESS WITH GNG IF THIS IS THE EXPECTATION OF QUALITY OF SERVICE. ”