“ So I saw all the negative and positive reviews and thought that I should add my experience in so that newcomers can have a good picture of what signing on with Champion is like:
I've been with Champion for 3 and half years, and I signed on their Savings plan because it was the lowest in the area. There were some additional fees to the base rate that I had not been expecting, but they were not unreasonably high - only around $15 for meter reading and tax (and both my previous electric companies had comparable fees as well - TXU and Reliant). We had no problems with any of our bills, in fact, because we were a bit forgetful, we didn't always get around to sending the payment until a day before the due date. Regardless, we were never charged any late fees unless our payment was post-marked after the due date, which we were grateful for. When we renewed with them, it was because they sent us several reminders for a rate that was 2 cents less than the current rate.
When we moved apartments, we brought Champion over to the new address, but we had a few difficulties with the switch. Everything was switched over the day of our move-in, but we didn't get our bill in the mail. Champion called to inform us that our bill had been returned to their office, and was now past due. The address we gave was correct, but for some reason the mailman apparently had decided that we weren't in need of electricity. Champion resent the bill without charging late fees, and we switched to paperless billing and online payments, as there was no charge for doing so.
Our rates had increased a little bit with the renew, but the new place was larger and had older A/C units, so we were a bit surprised to see the first bill - in the heat of Texas summer, it was $80 higher than the old place. We recently got the units replaced, and the electricity bill has gone down significantly. The only things that have ever bugged me about our electric choice was that 1) I had to change my username online when we moved (I used to have the same username/password for all the bills so that I didn't have to memorize 6 different combinations), which was also annoying because I could no longer access my previous bills from the old apartment and 2) their green energy plan isn't cheaper - I would love it if they could offer a comparable 100% renewable plan, as there are some other companies tempting me away with cheaper, renewable options.
Any other issues I've had with electricity has always been Oncor's fault (charges/meter issues), so I really couldn't blame Champion for that. I personally have not had any problems with variable rates, but I have never been off of their fixed price contract. ”
July 10th, 2012