Billing Reviews

“  I am a recent new customer with Scana Energy and I must say I was impressed from the start. From the moment I called to set up service the customer service was fast and easy. The representative was very helpful and answered all my questions and concerns. I felt their fixed vs varied billing was confusing aside from the representative explaining it to me, it was not a very easy concept to understand or choice to make without knowing what kind of bills to expect in the future. The associate did however advise and direct me on the best options in my case and overall I have been happy with the service. No complaints here. ”

“  In my experience, 99% of these companies are the same. All have their share of negative/positive/neutral reviews. Infinite Energy has been absolutely fine for us. No complaints. No billing surprises. No surprises in general. My opinion - I don't have an qualm about recommending Infinite Energy because it has the best rate and is reputable. ”

“  I had a fine experience with True, I guess. Their rates were ok, and I never had any billing issues. If I don't have anything to complain about, I guess that's doing pretty good, right? ”

“  It too early to answer questions you ask. I haven't received my first billing from GA Natural Gas ”

“  I signed a contract for .40x per therm and once I received my billing statement, they charged me .55 per them. Lady on the phone was combative. She checked my contract after giving me an ear full. Stay out. ”

“  My apartment was in a fire on 9/11/208, I called in the week after to cancel my service, however, my service was never canceled, I am not sure why? I spoke to so many customer reps to resolved the problem everyone I spoke to before Ms. Marrie, was being rude and very disrespectful until I email customer service with pictures of my burn apartment building and my statement of when I moved out on 9/11/2018 because of the fire. They were still billing me for the service even though no one was living in the unit because of the fire.

I email customer service with pictures of my apartment building BURN DOWN and the statement of me move out on 9/11/2018 and Marrie Castilon was the only person who helps me out of the 5 or 7 other people I spoke to before. she called me the day after I send my email and my problem was resolved she took care of the outstanding balance of what I was billed for. I am so grateful for her help everyone else I spoke to assume I wasn't telling the truth. Thank Marrie Castilon!!! I am so great full for your help!!! and resolving the issue. ”

“  Signing up for a natural gas provider was straightforward, and selecting Georgia Natural Gas (GNG) was equally simple. I opted for what I believed was a fixed rate of $0.729 per Therm, expecting only a modest maintenance fee in addition to my gas usage.

However, during the sign-up process, the AGLC Base Charge, a significant additional cost, was not clearly explained. My first bill came as a surprisewhile my gas usage was only 20 Therms, costing $15.02, I was charged an AGLC Base Charge of $62.86, bringing my total bill to $146.88. The following month, my usage was 22 Therms ($16.57), yet the AGLC Base Charge of $61.24 led to a total of $86.88.

Seeking clarification, I contacted customer service. While the representative was polite and as helpful as possible, she could not clearly explain the AGLC Base Charge or why it varied between billing cycles. This lack of transparency is concerning, as such charges should be clearly disclosed before customers commit to a provider.

If I had to do it all over again, I would have chosen to buy an all-electric house to avoid these unpredictable gas-related fees. The base charge alone often exceeds my actual gas usage cost, making natural gas a far less economical choice than I initially expected.

Suggested Improvements:
Transparency in Pricing: The AGLC Base Charge should be clearly outlined during sign-up.
Better Customer Support Training: Representatives should be equipped to explain all charges, especially significant ones.
Billing Predictability: If base charges fluctuate, customers should be informed of the potential range before enrolling.

While the sign-up process was easy and the customer service experience was courteous, the unexpected fees significantly impacted the overall value. I would advise potential customers to thoroughly research all charges before committing to a provider and, if possible, consider an all-electric home to avoid these kinds of unexpected costs altogether. ”

“  We have had Scana previously, but opted for another marketer with better pricing. This contract year, Scana had better pricing so we changed. Since I keep our credit frozen through all 3 major providers we were told we had to unfreeze and were given a number to call which we did. After at least an hour and two calls, the credit was unfrozen for 24 hours. Apparently Scana missed the window and we were told they would not open the acct. I just said I am not going thru this again so I didn't. The next billing from the old provider was $6.00 which said that we would get a bill from Scana which we did. There was zero communication. ”