The best review categories for Stream Energy are their plans and pricing, with an average of 2.2 stars, and their billing & account management system, with an average of 1.9 stars.
Recent Good Review from Satisfied Customer
Simply The BEST!!!!!
| I'm not sure about these other reviews, but my experience with this company was one of the best! Not only were their rates one of the lowest, they also had great customer service and patience. I will definitely recommend this company to anyone. Thank you. | |||
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—
Satisfied Customer
from
Covington, GA
on
April 20th, 2021
Most Recent 5 Star Reviews
3 Customer Reviews Written Overall
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Simply The BEST!!!!!
| I'm not sure about these other reviews, but my experience with this company was one of the best! Not only were their rates one of the lowest, they also had great customer service and patience. I will definitely recommend this company to anyone. Thank you. | |||
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Satisfied Customer
from
Covington, GA
on
April 20th, 2021
The Real Deal
|
After decades with the old gas Monopoly, we switched to Stream in May of 2008, after a friend recommended them..As a result, weve saved thousands over the past 13 years, by paying a much lower rate than before, & Stream even helped us get a significant Senior discount on our monthly base service charges, that we didnt even know was an option. We gladly recommend Stream to all our friends & neighbors.. |
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—
Saving BIG In South GA
from
Valdosta, GA
on
April 1st, 2021
Love It
| I was struggling to pay my Georgia Natural Gas bill due to the high rates. My bill on average was $160 a month. I switched to stream through a friend and my new bill is $56! I am so amazed by this. So happy with the savings. | |||
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—
Dinah
from
Stone Mountain, GA
on
January 28th, 2020
Most Recent 3 Star Reviews
1 Customer Reviews Written Overall
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Costumer service
|
My apartment was in a fire on 9/11/208, I called in the week after to cancel my service, however, my service was never canceled, I am not sure why? I spoke to so many customer reps to resolved the problem everyone I spoke to before Ms. Marrie, was being rude and very disrespectful until I email customer service with pictures of my burn apartment building and my statement of when I moved out on 9/11/2018 because of the fire. They were still billing me for the service even though no one was living in the unit because of the fire. I email customer service with pictures of my apartment building BURN DOWN and the statement of me move out on 9/11/2018 and Marrie Castilon was the only person who helps me out of the 5 or 7 other people I spoke to before. she called me the day after I send my email and my problem was resolved she took care of the outstanding balance of what I was billed for. I am so grateful for her help everyone else I spoke to assume I wasn't telling the truth. Thank Marrie Castilon!!! I am so great full for your help!!! and resolving the issue. |
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Thia
from
Smyrna, GA
on
April 19th, 2019
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Sucks
|
Stream Sucks. Simple as that. The site barely works. For a company as large as Stream, the functionality of the site should be no question. I have to call in every single month to be added back on auto-pay. Every month I hear promise after promise that I was added back. Every month I find out that I was taken off without notice. I can't add auto-pay through the site. Was there any testing done with the test? Do they have a QA team? Did they go through third-party contractors for this site? It is horrible. It consistently throws errors and all I have heard back from the last 4 to 5 months is that they are updating their systems. I'm a software engineer for a large corporation. Even at the size of my company a simple customer facing site like this wouldn't be hard to make sure functions. Who ever runs their IT's online dept should be fired. Seriously. I would change providers but they run a legal monopoly within my area and I have no other options but to put up with this shitty company. |
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Pissed Off Customer
from
Atlanta, GA
on
September 21st, 2021
SCAM!!!
| I believe Stream is a scam. You cannot pay your bill online. They charge $2.95 to make payment over the phone. The customer service is horrible and they never able to solve the problem. | |||
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—
Shellz
from
Union City, GA
on
August 16th, 2021
Absolutely Horrible
| There is no way to pay online. The phone system is a NIGHTMARE. Sometimes you get friendly Texans who have to transfer you to your state (mine is Georgia) but often you get angry outsourced assholes who demand information they do not need. If my apartment complex did not use them, and force me to use them, I would never use this service. Stream Energy is a horrible company to work with, and it's honestly not worth the frustration. If you're looking for a good gas company, try to find one in your state that uses competent people. | |||
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—
Angry
from
Atlanta, GA
on
July 14th, 2021
All I can say is scam artists!!
| I truly think this is a scam, and taking advantage of people's money | |||
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—
Aspin Hall
from
Jonesboro, GA
on
July 2nd, 2021
Not the best decision
| We switched to STREAM this past season. We feel it may have been a mistake signing on with STREAM and we will most likely pay to break our 12-month contract unless STREAM can get our account information straightened out. Although others who provided reviews, have had their gas cut off, we have not had that issue. Our issues with have been with account services. Our info was entered incorrectly which has caused issues in accessing our account with customer service. STREAM only use SS # for customer verification and that number was entered incorrectly by the representative when I originally signed on. In addition, the website is glitchy, lack of knowledge with customer service representatives, and there is a language barrier with most customer service representatives. The customer service 'managers' do a better job than the representatives but they seem limited as well and a bit short tempered stating they are frustrated with the situation as well. Indicates to me that the problems are more internal. STREAM has been in business since 2004/05 one would think they would have their act together. I would suggest staying away from STREAM for now. There are several other companies in the Atlanta area with similar rates that are worth looking into and have less issues. I wish I had researched reviews prior to signing. | |||
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—
K. Hunt
from
Atlanta, GA
on
May 12th, 2021
Customer service
| The worst customer service ! They was taking my money for an old account which had no balance and not the new one and wont refund me my money . The supervisor was horrible and would not transfer me to his boss . Do not use there services | |||
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—
Kim
from
Decatur, GA
on
December 26th, 2020
VERY INCONSIDERATE AND INSENSITIVE COMPANY STREAM
| MY HUSBAND SIGNED UP WITH THIS LOUSY COMPANY WITH INEXPERIENCE WORKERS THAT CUT OFF OUR HOT WATER OVER $56.00 THEN WE SET UP APPOINTMENT 11/6/2020 TO RECONNECT SERVICE 4PM-8PM ON THAT DAY AND THEY CANCEL OUR OUR ENTIRE ORIGINAL APPOINTMENT THEN STATED TO US THEY MADE US DIFFERENT APPOINTMENT FOR 11/10/2020 TO RECONNECT THAT WE HAD NO KNOWLEDGE OF SO NOW IT WILL BE JUST ABOUT A WEEK WITH NO HOT WATER AND WHEN YOU HAVE NO HOT WATER I AM TOLD YOU HAVE NO HEATER AS WELL I HAVE NEVER BEEN SO DISSATISFIED WITH A COMPANY BEFORE LIKE I AM WITH THIS COMPANY. DO NOT PURCHASE FROM THIS COMPANY. | |||
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INCONSIDERATE COMPANY STREAM
from
Stone Mountain, GA
on
November 7th, 2020
HORRIBLE COMPANY!!!!!!!! I HATE THEM!!!!!!
| They are fucking rip-offs!!!!!! They will cut your service for a small amount just so they can charge their reconnect fee and at first it was 30 dollar and now they are telling me its 50 fucking dollars!!!! They are fucking rip-offs and I hope this whole fucking company burns to the ground!!!!! They take your money and don't give a fuck about the customers!!!!! I HATE THEM!!!!!!!! | |||
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—
FUCK YOU!!!!!!!!!!
from
Mcdonough, GA
on
October 30th, 2020
No consideration; Worst company
| They have no consideration for humanity. They will turn your gas off without needing you there but when youve paid them in full and its time to be reconnected, they need access to your home. Had the wrong phone number listed so never received a called about the gas being disconnected. Im 81 years old and that have left with without gas for days. | |||
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—
L.M.
from
Snellville, GA
on
September 30th, 2020
A customer service experience so bad that it was over before it started
| This company put a hard inquiry on my credit report that I didn't authorize. They have me as applying for an installment loan. They denied it despite black in white proof on paper from the bureau. The bureau even told Stream how to go about removing it and they just begrudgingly wouldn't do it. Of course I got it removed anyway. But they do not deserve the privilege that it is to work with the general public and collect their private information. They're a bunch of thugs. On top of that, the whole staff is spanish speaking, which is the wrong attitude to have in this diverse country. They'll take anyone's money but only hire their own. Just terrible. | |||
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—
Erica
from
Marietta, GA
on
September 24th, 2020
Gas Plans & Rates
Recommended Plans
All Plans
Best Value Overall
12 Month Fixed Rate
12 month
Fixed Rate
Fixed Rate
SureLock 12
$0.499 / therm
Monthly Recurring Charge: $5.85
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
Rate:
$0.499 per therm
Rate Type:
Fixed Rate
Term Length:
12 months
Early Termination Fee:
$100.00
Monthly Recurring Charge:
$5.85
Important Documents:
Info
12 Months Fixed
12 Month Fixed Rate
12 month
Fixed Rate
Fixed Rate
12 Month Home Natural Gas Plan
$0.679 / therm
Monthly Recurring Charge: $7.95
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
Rate:
$0.679 per therm
Rate Type:
Fixed Rate
Term Length:
12 months
Early Termination Fee:
$150
Monthly Recurring Charge:
$7.95
Important Documents:
Info
Low Introductory Rate
Variable Rate
1 month
Variable Rate
Variable Rate
Acquisition Variable
$0.790 / therm
Monthly Recurring Charge: $6.95 to $9.95
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
Rate:
$0.790 per therm
Rate Type:
Variable Rate
Term Length:
1 month
Early Termination Fee:
$0.00
Monthly Recurring Charge:
$6.95 to $9.95
Important Documents:
Info
Plan Name
Company
/ Rating
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
Acquisition Variable
Info
1 month
Variable Rate
Variable Rate
$0.790 / therm
$6.95 to $9.95
monthly recurring charge
12 month
Fixed Rate
Fixed Rate
$0.729 / therm
$5.99 to $8.99
monthly recurring charge
12 month
Fixed Rate
Fixed Rate
$0.679 / therm
$7.95
monthly recurring charge
12 month
Fixed Rate
Fixed Rate
$0.679 / therm
$7.95
monthly recurring charge
6 month
Flat Rate
Flat Rate
Pay the same monthly bill amount, regardless of the weather
6 month
Fixed Rate
Fixed Rate
$0.779 / therm
$4.99 - 7.99
monthly recurring charge
1 month
Intro Rate
Intro Rate
$0.399 / therm
$5.95
monthly recurring charge
BridgePlan Variable
Info
1 month
Variable Rate
Variable Rate
$1.790 / therm
$6.95 to $9.95
monthly recurring charge
24 month
Fixed Rate
Fixed Rate
$0.629 / therm
$7.95
monthly recurring charge
24 month
Fixed Rate
Fixed Rate
$0.629 / therm
$7.95
monthly recurring charge
12 month
Flat Rate
Flat Rate
Pay the same monthly bill amount, regardless of the weather
24 month
Fixed Rate
Fixed Rate
$0.659 / therm
$6.99 - $9.99
monthly recurring charge
18 month
Fixed Rate
Fixed Rate
$0.679 / therm
$6.99 - $9.99
monthly recurring charge
