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My apartment was in a fire on 9/11/208, I called in the week after to cancel my service, however, my service was never canceled, I am not sure why? I spoke to so many customer reps to resolved the problem everyone I spoke to before Ms. Marrie, was being rude and very disrespectful until I email customer service with pictures of my burn apartment building and my statement of when I moved out on 9/11/2018 because of the fire. They were still billing me for the service even though no one was living in the unit because of the fire.
I email customer service with pictures of my apartment building BURN DOWN and the statement of me move out on 9/11/2018 and Marrie Castilon was the only person who helps me out of the 5 or 7 other people I spoke to before. she called me the day after I send my email and my problem was resolved she took care of the outstanding balance of what I was billed for. I am so grateful for her help everyone else I spoke to assume I wasn't telling the truth. Thank Marrie Castilon!!! I am so great full for your help!!! and resolving the issue. ”
“ I just got of the phone with customer service and i was lie too. So i decided to read some review and the first on i see is someone defending the company and saying everyone else is ignorant and dont understand why the have such an extensive long wait for customer service and how big the company was and we should be more understanding. I read alot more reviews and i see that these people how fun legitimate reason to be upset they are paying money to get shitty service and being lie too. My advice is to avoid any future problem by avoiding this company all together to a company that is more customer friendly and have the resources to address the customers needs in a timely manner. ”
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