Stream Energy Customer Reviews

The best review categories for Stream Energy are their plans and pricing, with an average of 2.0 stars, and the order experience, with an average of 1.8 stars.

Reviews Overall

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Plans & Pricing

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Reviews by Star

Recent Good Review from Stewart

No problems with this company

I see a lot of negative ratings, but I have had no problems. Autopay works as it should and prices have been competetive.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Stewart from Valdosta, GA on July 22nd, 2022

Most Recent 5 Star Reviews

4 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

No problems with this company

I see a lot of negative ratings, but I have had no problems. Autopay works as it should and prices have been competetive.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Stewart from Valdosta, GA on July 22nd, 2022

Simply The BEST!!!!!

I'm not sure about these other reviews, but my experience with this company was one of the best! Not only were their rates one of the lowest, they also had great customer service and patience. I will definitely recommend this company to anyone. Thank you.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Satisfied Customer from Covington, GA on April 20th, 2021

The Real Deal

After decades with the old gas Monopoly, we switched to Stream in
May of 2008, after a friend recommended them..As a result, weve saved thousands over the past 13 years, by paying a much lower rate than before, & Stream even helped us get a significant Senior discount on our monthly base service charges, that we didnt even know was an option. We gladly recommend Stream to all our friends & neighbors..

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Saving BIG In South GA from Valdosta, GA on April 1st, 2021

Love It

I was struggling to pay my Georgia Natural Gas ® bill due to the high rates. My bill on average was $160 a month. I switched to stream through a friend and my new bill is $56! I am so amazed by this. So happy with the savings.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Dinah from Stone Mountain, GA on January 28th, 2020

Most Recent 3 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Costumer service

My apartment was in a fire on 9/11/208, I called in the week after to cancel my service, however, my service was never canceled, I am not sure why? I spoke to so many customer reps to resolved the problem everyone I spoke to before Ms. Marrie, was being rude and very disrespectful until I email customer service with pictures of my burn apartment building and my statement of when I moved out on 9/11/2018 because of the fire. They were still billing me for the service even though no one was living in the unit because of the fire.

I email customer service with pictures of my apartment building BURN DOWN and the statement of me move out on 9/11/2018 and Marrie Castilon was the only person who helps me out of the 5 or 7 other people I spoke to before. she called me the day after I send my email and my problem was resolved she took care of the outstanding balance of what I was billed for. I am so grateful for her help everyone else I spoke to assume I wasn't telling the truth. Thank Marrie Castilon!!! I am so great full for your help!!! and resolving the issue.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Thia from Smyrna, GA on April 19th, 2019

Most Recent 1 Star Reviews

19 Customer Reviews Written Overall

Read All 1 Star Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Horrible customer service

Moved my service and now I get 3 bills a month with diff balances, cut off notices for old address although we paid the bill out prior to moving and nobody speaks clear enough to be understood and if you ask for a supervisor well they disc your call. We are changing our gas service to another company

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Cathy Wilson from Atlanta, GA on June 9th, 2022

Worst company and costumer service ever

This people are incompetent, they really dont help you at all, they only make an appointment so they can come you your house connect the service a week from the day you call, or the guy shows up and just stays in the car until is time to leave, I definitely do not recommend.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Stephany from Lilburn, GA on June 3rd, 2022

Double Charged by Stream Energy

My bill has been out of wack since I started service. I've really never paid much attention to my bill, but no matter how much I paid it never seem to come down.
during the pandemic I fell behind, due to UI benefits not being paid properly, three or 4 months of not getting paid then getting it all at once. I paid what I could but that wasn't good enough. after our UI benefits were cut off I had only my SSDI to live on, my rent cost 875 and bills for gas 150 electric 150 water 150 what was left was very little to buy food I made a payment of 150 on April 1st 2022 a week later my gas was shut off I couldn't understand why my gas was shut off I though I was paying my bill with enough to start bring down my past due I never realized I was paying two bills one to stream and the other two Atlanta Gas and Light seems steam gas is a complete rip off they purchase the gas thru Atlanta Gas and Light then not only charge you for the gas but also charges you for their bill to Atlanta Gas and Light but at no time was I made aware of this even when I had spoke I was never made aware that I was also paying Atlanta Gas and Light when talking to the rep from stream I question why if I'm being charged by Atlanta Gas and Light why am I being charge by Stream he said no your being bill by us and also by Atlanta Gas and Light for what if the gas is being provided by Atlanta Gas and Light what services are the providing that no one in their right mind would pay 148.60 now I am a single guy live on my own and try to keep things at a minimum what I'm being charged is out rages and dishonest it's a scam and costing the people hundred if not thousands of dollars of their hard earned money no more tell Georgia to get rid of these companies need proof I've the got it.
Items double Charged as follows, all these are stream
Stream Energy services 72.19
Monthly charge 6.95 taxes
City sales 1.50
Lol/Marta/Ed 2.37
State and sales tax 3.17
These are Atlanta Gas and Light charges as follows
Base charge 69.56
City tax 1.32
Lol/Marta/Ed 2.09
State sales tax 2.78
For a grand total of 161.93
These charges are reduculess for a single guy and showed I'm being charged double

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Robert Tharp from Atlanta, GA on April 24th, 2022

Buyer beware

I am trying to sign up with this company. Originally when I moved into my house 5 years ago it was registered with a bad address. I called the 866 number for Georgia to get it changed in their system. The first guy could not help me transferred me to customer services. It was a bad phone line with an operator with an Asian accent. The phone call did something weird about 5 minutes into the call and I lost the lady but the call was still active. I called back and asked for customer service. The lady told me she could update my billing address. I told her I was a new customer no in their system. She tried to look me up in her system anyway. I again asked for customer service. She then told me she needed to put me on hold. Forget it. This company is obviously micro managing their staff. Not worth it bad computers and staff that do not have the power to correct issues.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Joe from Cumming, GA on November 10th, 2021

DO NOT USE STREAM

My rate was changed without my permission to the highest rate possible. I went from paying $170 to $876.00 in one billing cycle. They claimed they mailed it to me but I never received it. I was hung up on twice after inquiring. Final got a rep who said she change it back but then said could not change it. Wow! This is par for the course. Stream even turned off my gas and I had a zero balance. Zero! When I called, all I got was an apology and a reconnect fee and was without gas for 3 days. This is a sorry excuse for a company. I was advised numerous times that was being transferred to a supervisor only to be transferred a rep. Fernando, a supervisor said he would switch me back to the original. He said that the bill was wrong and said this is not possible for the bill to be that high. He said he never saw a bill like this, so he opened a ticket. He also said that there was no gas leak and the usage hadnt changed.
I knew something was wrong and had I not called it would have still continued.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Theresa Jordan from Roswell, GA on September 27th, 2021

Sucks

Stream Sucks. Simple as that. The site barely works. For a company as large as Stream, the functionality of the site should be no question. I have to call in every single month to be added back on auto-pay. Every month I hear promise after promise that I was added back. Every month I find out that I was taken off without notice.

I can't add auto-pay through the site. Was there any testing done with the test? Do they have a QA team? Did they go through third-party contractors for this site? It is horrible. It consistently throws errors and all I have heard back from the last 4 to 5 months is that they are updating their systems. I'm a software engineer for a large corporation. Even at the size of my company a simple customer facing site like this wouldn't be hard to make sure functions.

Who ever runs their IT's online dept should be fired. Seriously. I would change providers but they run a legal monopoly within my area and I have no other options but to put up with this shitty company.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Pissed Off Customer from Atlanta, GA on September 21st, 2021

SCAM!!!

I believe Stream is a scam. You cannot pay your bill online. They charge $2.95 to make payment over the phone. The customer service is horrible and they never able to solve the problem.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Shellz from Union City, GA on August 16th, 2021

Absolutely Horrible

There is no way to pay online. The phone system is a NIGHTMARE. Sometimes you get friendly Texans who have to transfer you to your state (mine is Georgia) but often you get angry outsourced assholes who demand information they do not need. If my apartment complex did not use them, and force me to use them, I would never use this service. Stream Energy is a horrible company to work with, and it's honestly not worth the frustration. If you're looking for a good gas company, try to find one in your state that uses competent people.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Angry from Atlanta, GA on July 14th, 2021

All I can say is scam artists!!

I truly think this is a scam, and taking advantage of people's money

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Aspin Hall from Jonesboro, GA on July 2nd, 2021

Not the best decision

We switched to STREAM this past season. We feel it may have been a mistake signing on with STREAM and we will most likely pay to break our 12-month contract unless STREAM can get our account information straightened out. Although others who provided reviews, have had their gas cut off, we have not had that issue. Our issues with have been with account services. Our info was entered incorrectly which has caused issues in accessing our account with customer service. STREAM only use SS # for customer verification and that number was entered incorrectly by the representative when I originally signed on. In addition, the website is glitchy, lack of knowledge with customer service representatives, and there is a language barrier with most customer service representatives. The customer service 'managers' do a better job than the representatives but they seem limited as well and a bit short tempered stating they are frustrated with the situation as well. Indicates to me that the problems are more internal. STREAM has been in business since 2004/05 one would think they would have their act together. I would suggest staying away from STREAM for now. There are several other companies in the Atlanta area with similar rates that are worth looking into and have less issues. I wish I had researched reviews prior to signing.