Stream Energy Customer Reviews (June 2026 Update)

Updated: June 2026

The best review categories for Stream Energy are their plans and pricing, with an average of 2.2 stars, and their billing & account management system, with an average of 2.2 stars.

Reviews Overall

5th

Plans & Pricing

6th

Order Experience

6th

Customer Service

5th

Billing & Acct Mgmt

5th

Likely to Recommend

5th

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Reviews by Star

Recent Good Review from Alan

Excellent Startup/Customer Service

I am mystified by some of the negative reviews. My natural gas startup (Georgia) was simple, with no issues, and extremely prompt customer service response to a couple of questions.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Alan from Duluth, GA on May 18th, 2024

Most Recent 5 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Excellent Startup/Customer Service

I am mystified by some of the negative reviews. My natural gas startup (Georgia) was simple, with no issues, and extremely prompt customer service response to a couple of questions.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Alan from Duluth, GA on May 18th, 2024

Most Recent 2 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Nickel and Dime, No Customer Relationship

Ive been a customer for Stream prior to the pandemic. I thought I was receiving the best rate, things were going well at the very beginning, and initially signing on, everyone was so friendly...of course, new customer perks. I will say, the house I currently live in is an older home, therefore, I understand higher rates will apply as you hit the winter season. However, I do feel the relationship since 2021 has become a nickel and dime scenario. I have looked numerous times in my email to hunt for price updates when the year membership ends, even just a reminder and here is where you sign up, and they send nothing. They only send your bills. What I mean by this is, Id wished for some kind of update: the fee will go up to this price if you do not renew. Its a total guessing game regarding the exact date things will roll over, and there is no relationship whatsoever. When you do go past that last month or day something rolls over, it feels as though they are happy to receive the extra $$ from you and really dont even try to get you back on the membership fixed rate. It jumps to a much higher fee. You handle everything on your own, and if you call to voice your concern, there is a defensive and almost an our bases are covered type of handling than even just the slightest what can we do or we are so sorry to hear this, lets find you the best rate. Even if I can see the best rate in front of me, that business empathy relationship is sometimes all that I need and am not asking for a free item. I do expect as a loyal customer for better dialogue from your customer service reps. I call and am always left with, why did I even bother. Ive called about this concern in the past.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— K from Norcross, GA on March 13th, 2024

Most Recent 1 Star Reviews

3 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Bait & Switch

Bait & Switch - Stream promised a rebate of the switching fees from Xoom (who gave good rates and excellent services) - but when I submitted the final bill from Xoom (which took two months to receive) they said they would not honor the rebate because they didn't receive it in the allotted time frame. This was delivered via email after a customer service person on the phone confirmed the rebate was valid. BEWARE!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Michael D. from Marietta, GA on August 6th, 2024

Refund due me of 166.26 on 6/3/24 said I would receive my money in 4 to 6 weeks on 7/14/24 they told me they need my address again and said it will be another 4 to 6 weeks before I get my money back BEWARE STAY AWAY FROM STREAM. On 7/14/24 I filed a complaint with Georgia Attorney General Office.

Stream owes me 166.26 on 6/3/24 they said I would receive my money in 4 to 6 weeks I called to check on status 7/14/24 and stream said they need my mailing address and said it would be a other 4 to 6 weeks. Please people stay away from Stream Energy.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Charlene Miles from Chatsworth, GA on July 14th, 2024

Worst Company Ever

Please do not ever go to this company. The customer service is absolutely horrible. They tell you several different things and never remember anything. After several years of loyalty to these people, paying my bill on time via auto-pay I advised them that I was canceling the services because of the high cost. At no point during my last conversation was the cancellation process explained. I contacted the new services and Stream told me because I had the new company contact them for a change of service I was charged $150. I started the cancellation process in June and each time was told to pay a certain amount & I would be clear. When talking with them in June I asked them to keep me on autopay until the order was canceled. However, that did not happen. For the months of June, July, and August I was charged over $800. At no time did they tell me or explain to me "their process" as the last representative I spoke to on 9/12/2023 kept saying "It's our process". The representative I spoke to on 9/12/2023 tells me it was told to me over a year ago. Really? There should be a standard statement in reference to cancellation service at any time the customer mentions cancellation. I was told if I had called in the $150 fee would have been waived. Really? If I had known that, do one not think I would not have called? Apparently, I was supposed to know that was part of "their process". Stay away from these people. "Their process" will rip you off. Their per therm is the highest and the customer service is horrible. No consideration for your loyalty. Totally disappointed.