Billing Question
Has Scana set up our billing. Was it in my email and I Missed it? I feel like it is time for us to receive a bill. |
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—
Mayme Harris
from
Savannah, GA
on
December 27th, 2020

— SCANA Energy
What is AGL Passthrough? Why wasn't it mentioned in promotion?
Received bill that had an over $40.00 AGL pass through fee. This wasn't explained in the promotion and there's no explanation on the bill. Help me out here. As a brand new customer, I'm not impressed! Would have been okay with the charge if there was some communication on this. Is it a one time charge or a future permanent charge? |
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Unexpected Charge
from
Acworth, GA
on
December 26th, 2020

— SCANA Energy
WOW
If you gonna give somebody a promosonial rate to get customers give it to the for like a yr. like every other company nott just a month thats messed up. Thats why I'm no long with you. And I'm sure every other custom that has left your company |
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—
Chris
from
Cedartown, GA
on
September 30th, 2020

— SCANA Energy
Billing is horrible
We had automatic payment set up, every single month we had issues with them taking our payment. So we would have to go in on-line and submit our payment manually. Finally had it with them when they cut our gas for non payment, called them to after paying to reset my gas. They said it was my card that rejected payment, when infact it was directly from our bank account, they had no clue what they where talking about. And they still wanted to charger $75 plus a $150 deposit. Money was not the problem, it was their fault but some how it was our fault. After I told them I would change providers they didnt care. I would never go back with them. |
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—
Efren
from
Gainesville, GA
on
September 1st, 2020

— SCANA Energy
Scana busers.
Scana, gas company, more abuser, they have the abuse to say, $ 300 for early termination, every day more millionaires, with the abuse, without god or law, they are the ones that have the world in absolute poverty. gas bandits. they are disgusting. |
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—
Thomas Ovalo
from
Norcross, GA
on
July 20th, 2020

— SCANA Energy
Not my old provider, Ouch.
My previous gas company with whom I was really satisfied with, was no longer interested in keeping my business so I switched to Scana. I asked a lot of questions and felt good about the move, that rates were similar and customer service would be equivalent. Immediately, I became aware that I was being charged just under $4 to pay my bill over the phone, so I opted to go to Kroger each month and pay $1.50 in order to pay my bill. My previous gas company (of 8 years) used to call me in advance of renewal and make sure I locked in my rate and we would just roll right into the next year. This was an exceptional way of doing business and it just didn't occur to me that wouldn't be the case with my new provider. Didn't think to ask that question before switching. After my first year with Scana, I missed my renewal letter and when I called to check on rates and lock in, I found out I was being charge inhumane rates which automatically switched over from fixed, to variable when I did not reach out to Scana to lock in- Even the customer service agent, when she told me what I was paying, choked on her words. I explained how my former provider used to handle renewals, and she said, 'we only call long term customers' to be sure they lock in their rates. My bill (winter months) was exorbitant. My entire experience with Scana was one about money and ways that they could just keep charging and gouging me. The insane extra amounts of what I paid to Scana due to lack of customer service or willingness to make right would have certain impacted my quality of life during covid, or anytime. I found a new service provider and have been treated well. Information has been consistent and I do not have to pay money to pay my bill. They too call to make sure their customers lock in their annual rates and, it is prominently recorded on my calendar too. I'm still a bit sick at the length of time this was happening before I realized, the old way of 8 years with my previous company wasn't the way with Scana operated and that they were more than happy that I was blind to my situation. I'm sad about the poor business practices. I called several times before I switched and they offered a small token to keep me on board, but it was a crass and disrespectful offering compared to the new rate and customer relationship that I have already established with my new provider. Customer loyalty has to begin to matter at some point. |
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—
Bill
from
Roswell, GA
on
June 12th, 2020

— SCANA Energy
Cool,calm and effective
Very efficient and inexpensive |
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—
Ave
from
Griffin, GA
on
June 2nd, 2020

— SCANA Energy
SCANA
Great |
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—
Great
from
Atlanta, GA
on
June 1st, 2020

— SCANA Energy
My provider for 30 days during April but billed for 2 months AGL and customer service charges
I have received 2 bills but only had coverage from April 1st through April 30th. Have requested an explanation and for the erroneous bill to be corrected but have not had any luck with SCANA. |
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—
Ryan Redmond
from
Atlanta, GA
on
May 19th, 2020

— SCANA Energy
Owner
Excellent |
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Likely to recommend |
—
Theo Poulokefalos
from
Conyers, GA
on
May 11th, 2020

— SCANA Energy

Reviews Overview
The best review categories for SCANA Energy are the order experience, rated at 3.6 out of 5, and their customer service, rated at 3.5 of 5.
The best review categories for SCANA Energy are the order experience, rated at 3.6 out of 5, and their customer service, rated at 3.5 of 5.
3.4 / 5
Overall
3.3 / 5
Price, Plans and Promotions
3.6 / 5
Order Experience
3.5 / 5
Customer Service
3.4 / 5
Billing and Account Management
3.3 / 5
Likely to Recommend
SCANA Energy began serving residential and commercial customers in 1997. They are a subsidiary of SCANA Corporation, a trusted source of energy in the Southeast for more than 160 years. SCANA Energy serves more than 475,000 households and businesses across Georgia.
SCANA routinely has some of the lowest Natural Gas Rates in Atlanta . We rate them as a "Market Leader" in their pricing. They tend to match or beat the market average price by 10%-20%.