The best review categories for SCANA Energy are their billing & account management system, rated at 3.7 out of 5, and their customer service, rated at 3.4 of 5.
SCANA Energy began serving residential and commercial customers in 1997. They are a subsidiary of SCANA Corporation, a trusted source of energy in the Southeast for more than 160 years. SCANA Energy serves more than 475,000 households and businesses across Georgia.
“
Transition was made easy by Customer Service Agents who were courteous and professional. ”
— tl turman
from Bogart
December 31st, 2018
Thank you for your review TI Turman!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Excellent customer service
(5 / 5)
“
Fast and friendly ”
— Blackdove76
from Savannah
December 8th, 2018
Thank you for your review Blackdove76!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Apology
(5 / 5)
“
About one month ago and in response to an ad, I signed up with SCANA as our natural gas supplier at a rate of $0.369 per therm for 18 months. Today I received a "Welcome to SCANA Energy" letter that stated the rate is $0.5690 per therm. I neglected to read on and thus missed the Application discount of $0.200 per therm. Instead I called SCANA and, unfortunately I was rather rude to the representative that took my call. I therefore wish to apologize to the poor woman who had the unfortunate task of taking my call on or around 3:40 PM on November 26. ”
— John Miller
from Peachtree City
November 26th, 2018
John - Thank you for taking the time to write us a response. We recently changed the way we displayed the discounts and you aren't the only customer who had the same experience and reacted the same way. Needless to say, we have changed it to display as before and we do thank you for choosing SCANA Energy as your provider!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Natural Gas
(5 / 5)
“
very simple and convenient. thanks Scana ”
— Elton Spink
from Clarkesville
July 27th, 2018
Elton-Thank you for choosing SCANA Energy!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Glad we switched
(5 / 5)
“
Easy process to switch providers and got a lower rate. ”
— Lisa
from Acworth
July 14th, 2018
Thank you for switching to SCANA Energy Lisa! We are happy to have you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Good service
(5 / 5)
“
No problems ”
— Parrot
from Smyrna
May 9th, 2018
Thank you for choosing SCANA Energy!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
New to Georgia
(5 / 5)
“
I am a new resident to Decatur, GA from out-of state. Relocating is not easy. The ease with which I was able to set up a new account with SCANA energy - recommended by a realtor - and get connected to electronic billing helped to make my move much less stressful. ”
— Jennifer C.
from Decatur
May 9th, 2018
Thank you Jennifer for choosing us and to your REALTOR for the referral! Please let us know if you ever need anything.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Very professional.
(5 / 5)
“
Everything is as I expected. So glad I switched companies. ”
— Spoonie
from Riverdale
February 9th, 2018
We thank you for the review and for choosing SCANA Energy!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Scana
(5 / 5)
“
I have had Scana in the past, and went to another carrier because of price. Never had a problem w/Scana at all. ”
— Jimmy
from Newnan
February 6th, 2018
Thank you for the review Jimmy. Please be sure to consider us again in the future!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Good for your Bucks
(5 / 5)
“
Best offer for low gas needs and good experience in past. ”
— The Lindsey's
from Canton
February 5th, 2018
Thank you for your review The Lindey's!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
excellent customer service
(5 / 5)
“
My experience with Scana has be a great experience. The Customer Service reps are very informative and friendly. I will send others to Scana. ”
— Minah
from Stone Mountain
March 13th, 2017
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Scana Service Report
(5 / 5)
“
I have had Scana for 4 years. Overall their service is of normal quality. My bill is always right. I have no complaints on average, however, the one time I missed a payment they cut me off and forced me to pay the bill in full and do another deposit. Other than that one experience I usually never talk to them or have any issues from them. ”
— D. K.
from Atlanta
February 22nd, 2017
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Awesome
(5 / 5)
“
The SCANA agent I spoke to was not only knowledgeable, but also helpful and kind. She helped me to understand my options for my price range. ”
— Teah
from Atlanta
December 13th, 2016
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Superb service
(5 / 5)
“
After over a decade of SCANA Energy handling my natural gas account I have yet to encounter a problem, nor have I reason to file a complaint. ”
— Justin
from Savannah
October 18th, 2016
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
The best in the business
(5 / 5)
“
Customer service is top notch. Saved money since switching to them. Never have had any issues and they are always helpful, especially saving me money. ”
— Ricky
from Gainesville
October 5th, 2016
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
I have no complaints.
(4.8 / 5)
“
We have had Scana for over 11 years and are very satisfied. ”
— D.P.
from Flowery Branch
October 9th, 2018
Thanks for being a loyal customer D.P.!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.6 / 5)
Expensive
(4.6 / 5)
“
Rates are difficult to understand ”
— Expensive for 1 bedroom apartment
from Flowery Branch
October 20th, 2018
We're sorry to hear this and will be glad to review the rate plans and billing with you. Please call us at 1-877-467-2262. Representatives are available Monday - Friday 7am - 8pm and Saturday 8am - 5pm.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.6 / 5)
Customers
(4.6 / 5)
“
I'm happy with the price you can provide pm ”
— Maria
from Lawrenceville
January 31st, 2018
Thank you Maria! We strive to be competitive!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.6 / 5)
Easy and worry-free
(4.6 / 5)
“
I have now been with SCANA Energy for more than 8 months and the experience has been great! Amazing plans, rates, referral program, and regular usage reports. I definitely plan to stay with SCANA for the foreseeable future. In fact, they already sent me an email for when I move with a direct link to set up service for another year. This company makes the consumer experience extremely easy and worry-free. ”
Updated: 02-14-2019