Infinite Energy Customer Reviews (Updated May 2024)

Updated May 22, 2024

The best review categories for Infinite Energy are , with an average of 0.0 stars, and , with an average of 0.0 stars.

Quick Links

Reviews by Star

Recent Good Review from Review for Employees

Review

The experience was great!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Review For Employees from Dahlonega, GA on March 28th, 2021

Most Recent 5 Star Reviews

18 Customer Reviews Written Overall

Read All 5 Star Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Review

The experience was great!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Review For Employees from Dahlonega, GA on March 28th, 2021

The Dynamic Duo!

I decided to switch from GA Natural Gas so I called and spoke with a nice gentleman by the name of Elias. Elias was so patient and kind and explained all of the different programs I was eligible for and how they worked. He even told me he would call me back to ensure I locked in my new rate. I called back and got Alan. Alan told me I didn't need a deposit now because the requirements had changed since speaking with Elias. He was also patient, knowledgeable (just like Elias), and kind. I am feeling very happy that I made the switch. I feel like I am in good hands.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Waller Family from Atlanta, GA on January 12th, 2021

Infinite Energy Review

My interaction with customer service was easy and quick.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Infinite Energy Review from Flowery Branch, GA on October 3rd, 2020

ABOVE AND BEYOND

Many thanks, to Tyler, Valentina, Kenny, and Vanessa!!!!
I have never experienced so much compassion and professionalism, while interacting with a utility company. I highly recommend Infinite Energy.
Thank you all, for being you!!!!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— KW from Canton, GA on August 31st, 2020

Had lowest bills ever with Infinite Energy in 2019/20

We're not sure why people give your company 3.5 stars.
We didn't have one problem all winter with any of your services.
Please don't disappoint us this year! THANK YOU!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— JB from Cumming, GA on August 11th, 2020

The best!

The whole gas services process in Georgia is difficult to understand. I have had 3 or 4 billing companies during the past 15 years. Infinite made the transition process very simple and that makes me happy!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— TMC from Dawsonville, GA on August 10th, 2020

Excellent customer service

Excellent customer service for matching rate

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— A Podder from Smyrna, GA on August 4th, 2020

Infinite Energy experience

Overall good experience

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— KED from Acworth, GA on July 6th, 2020

Finally, a real person in customer service.

Finally, a real person in customer service! Bryce was exceptionally polite, professional, knowledgeable and patient. He thoroughly reviewed with me all my options and I ended up with a great rate. I would not hesitate to recommend IE.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Esther J. from Cumming, GA on June 20th, 2020

A class above Ga. Natural Gas and Scana.

My average savings per month $83.00 vs the other providers.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Benjamin from Evans, GA on May 6th, 2020

Wonderful Company

I really like that I have chosen Infinite Energy as my gas company. They really work with you to make sure that you keep your services running. The customer service is awesome.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— C. Brown from Griffin, GA on April 17th, 2020

Go Tyler! Best Service! 150% Satisfied!!

During Covid-19, times are extremely uncertain. Tyler, customer service representative was able to help ease my mind while assisting me with a new account needed. I appreciate the guidance and detailed information given during the call and also the supervisor mentioned the help they are able to provide for payments during these difficult times. I am 150%, yes extra 50% satisfied with the service received so far! Dios Los Bendiga For All Your Help! :)

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Vanessa from Marietta, GA on April 13th, 2020

Infinite #1

Infinite offering good prices for 12 month plan . the switching process was quick and simple and the company take care about disconnect me from the old provider.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Osher from Roswell, GA on March 5th, 2020

Customer Service

My rep was Chelsea and I really enjoyed talking with her about my bill. She has a very sweet demeanor. Thanks for hiring her!!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Kat from Macon, GA on February 28th, 2020

Five Star Performance

Great

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Great from Norcross, GA on December 15th, 2019

Nice company to deal with withh the lowest prices.

After being with FIRESIDE GAS for 10 yrs and 5 stores later, which ended due to a shut off something that never happened within these 10 yrs to any of my stores. Being a human error, the company acted totally disrespectful and extremely dismissive. If the owner or its investors of FIRESIDE GAS knew what their staff was up too, I'm sure they would be fired. And without getting into it, the uneducated person with the difficult job of using a wrench, was highly rude, dismissive and disrespectful to my staff of 3, all who confirmed this. Though the idiot with the wrench did not seal the deal of switching, it was the fact FIRESIDE GAS did not send me a shut off notice, email, nor was it noted on the online account, where ALL 5 stores are located. The only email received was my payment. FIRESIDE lost $24,000 yearly business.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Adam Mens from Savannah, GA on February 19th, 2019

Loyal Customer

I've been a customer of Infinite Energy for 3 years now. They've consistently offered competitive prices and promotions through their social media websites like restaurant.com gift cards. I also enjoy that their payments are taken out immediately because with other companies' delayed withdrawals have created issues with my bank.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jaz from Stone Mountain, GA on February 10th, 2017

Hello, Jaz, thank you for taking the time to tell us about your experience--glad it's working out for you, and let us know if ever we can do anything for you.

— Infinite Energy

Excellent Provider. Never had an issue with Infinite Energy!

I have been an IE customer for over 3 years and I've had only great experience and exceptional service from them. I think the rates are great and my bill is always affordable.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jackie S. Robinson from Stone Mountain, GA on February 7th, 2017

Hi, Jackie, thanks for your review! We think you're pretty great too.

— Infinite Energy

Most Recent 4 Star Reviews

12 Customer Reviews Written Overall

Read All 4 Star Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Home

A good experience

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Frances Johnson from Norcross, GA on September 14th, 2020

Great company

This is our first year with Infinite and we renewed our contract for another year.
We are well pleased with their service.
Thanks

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jose from Macon, GA on August 16th, 2020

Infinite energy review

I called to establish residential service for my home.
I made only 1 call and the young man was able to answer all of my questions and provide alternatives as well.
Very professional, friendly, and informative.
A truly professional company not just worried about the bottom line, but also concerned about providing world-class customer service!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Stan G. from Alpharetta, GA on July 20th, 2020

Excellent Customer Service

Chris found me a great rate! He was pleasant, super friendly, and accommodating in making sure I was taken care of (Excellent Customer Service)! He is what customer service is all about!! Hes an asset to your company!!! Thank you Chris for going above and beyond the call of duty!!! Because of Chris, I am a very satisfied customer!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— PPowell from Hiram, GA on May 16th, 2020

Outstanding Customer Service

Chris found me a great price! He was so pleasant, very friendly and accommodating to make sure I was taken care of. He is what customer service is all about! Hes an asset to your company!! Thank you Chris!!!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— PPowell from Hiram, GA on May 16th, 2020

Nice

I only had it for two months, I need to see in a few more months my service and if it is great, it is the summer now so I am looking for it to be low. but we will see

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Greg from Mcdonough, GA on May 9th, 2020

Bryan is your best customer service representative!

I really want to thank Bryan for so carefully answering my questions regarding therms, how & where I am using them & how they are billed. He also explained & made great suggestions about how contracts can help me stay on budget. Really cant say enough to thank Bryan for his help to a senior citizen. Give that guy a raise!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Infinitely Happy from Stone Mountain, GA on March 11th, 2020

3/9/20 contact for rate question

I contacted Infinite Energy (Melanie) per the phone number on my bill.
Melanie was very helpful. Cheerful, kind, professional. She answered all my questions with the information I needed and more.
Based on my experience with Infinite Energy, I will recommend it.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Tom from Ringgold, GA on March 9th, 2020

Bill

Lo que no me gusta es que cobran $10 porque pague la factura un da despus de la fecha

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Ana from Kennesaw, GA on January 13th, 2020

Jorge WAS GREAT!

My rep Jorge, was super quick, answered all my questions and got the job done!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Stacey from Brunswick, GA on February 28th, 2018

Hey, Stacey, we're getting to this a little late, but we wanted to thank you for taking the time to leave us the kind words! Let us know if ever there's anything we can do for you on your service.

— Infinite Energy

Great customer service

My experience with Infinite Energy has been very positive. I have been a customer for over 3yrs. I appreciate the courtesy reminder calls regarding my account. It really helps me due to my busy work schedule. Thanks for your professionalism over the years. I would not choose another gas company. You are the best.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Carrie from Atlanta, GA on January 10th, 2018

Hi, Carrie, thanks for the kind words! We're glad to have you with us!

— Infinite Energy

6 months and not one hiccup

I've been a customer of Infinite Energy for 6 months now. I like that I haven't had an issue in that time and hope to continue to have a positive experience with them. I really like their mobile app so I can stay on top of things wherever I am but especially on vacation or whatnot. I don't trust autopay so I choose to manually pay the bill through their app. It is my experience that it is a modernized company. Here's to continued good fortune with these guys.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Frank S. from on November 2nd, 2016

Hi, Frank, thanks for the kind words and taking the time to share your experience with us! We're glad to have you with Infinite Energy and hope to be able to serve you for years to come.

— Infinite Energy

Most Recent 3 Star Reviews

5 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Clean Energy

Id like to know why should you pay an extra $10 a month for clean energy if it all comes through the same pipeline? How is it cleaner if you are getting it from the same gas company coming through the same lines?

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Tip Wheeler from Atlanta, GA on June 26th, 2020

Gas service

We have only been in our new home for one month. So far we have no issues With our service with infinity gas.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Terry Walters from Saint Simons Island, GA on May 9th, 2020

Okay

My experience was just okay the prices struck me as a bit too high and the plans were confusing, but the people were helpful in untangling the policies.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Teah from on December 13th, 2016

Hi, Teah, glad our reps were helpful to sort things out! We have a lot of different plans to fit different households, so we are here to help you find the best one. We do work to be competitive, and we hope to keep earning your business.

— Infinite Energy

No surprises. Dependable.

In my experience, 99% of these companies are the same. All have their share of negative/positive/neutral reviews. Infinite Energy has been absolutely fine for us. No complaints. No billing surprises. No surprises in general. My opinion - I don't have an qualm about recommending Infinite Energy because it has the best rate and is reputable.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Wright Chapman from on October 31st, 2016

Hello, Wright, thank you for taking the time to share your experience. I'm glad you've been satisfied with your service, and if there's anything we can do to make it a 5-star experience, please let us know.

— Infinite Energy

Infinite Energy Good Stuff

I ordered online and did not deal with a rep initially. So no major issues though everything was online including my billing statement which I really didn't like

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Denise Floyd from on September 28th, 2016

Hi, Denise, I realize this is an old review, but we do have the option to have your bill paperless or mailed. So I'm not sure if that was ever sorted out for you, but I wanted to let you know you have a choice.

— Infinite Energy

Most Recent 2 Star Reviews

7 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I wish I knew more before I switched.

After switching my first bill was twice what my normal bill was, I still owe over $100 to Georgia Natural Gas ®, and I found out too late that budget billing isnt available at infinite energy until Ive been there for seven months. Ive lived in Atlanta and had gas service since 1978, yet Im not trustworthy enough to join their budget billing program. So far it has cost me more and been more of a pain in the butt and Im feeling it is worth.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— So Far It Has Cost Me More And Been More Of A Pain In The Butt And Im Feeling It Is Worth. from Lilburn, GA on January 24th, 2021

Wish I had not switched!

Infinite Energy did not tell me when I signed up that their cost to Atlanta Gas is much higher than previous gas companies. I'm not feeling good about switching!!!
I called their customer service and complained that they billed me for 3 times the amount I was paying with GNG, and all they would say is that I have to call Atlanta Gas about it. This is like Bait and Switch!!!! Sue

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Sue Edwards from Hoschton, GA on December 28th, 2020

Waking two months on Infinite Energy

Waiting too long to benefit from a rate that has since dropped even lower from other companies.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Mac from Lawrenceville, GA on August 26th, 2020

Constant Harassment

Is your gas bill completely paid up?

Are you a month behind?

It doesn't matter, either way you will get to experience a plethora of phone calls and emails from Infinite energy on a monthly basis.

Who needs friends and relatives when you have your gas company constantly contacting you?

Do you use your telephone for work? Infinite energy will go out of their way to make your job harder through their constant, unnecessary phone calls.

Get tired of it and actually answer the phone and beg them on at least 3 separate occasions (in a 2 year period) to stop...and get empty assurances that they're going to stop constantly contacting and take you off their marketing list. Only to have completely wasted your time as nothing changes.

Don't make the mistake I did, go with Atlanta Gas.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— JennG from Savannah, GA on July 23rd, 2020

Pay attention to fees

Watch out for hidden "customer service" fees. Our fees, not made obvious when signing up for a great per-therm rate, amounted to well over half of our natural gas costs from Infinite Energy. Very glad we made the switch - other gas providers happily cover the extortionate cancellation fee.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Mike from Athens, GA on January 29th, 2020

Billing Issue

I have been charge for protection plan which I have not agreed. When I called customer service they said they can not do anything about it.
I ask for credit for current charges which I would like to cancel. They said one bill sent we will not credit it will be no charge on next bill.
I think this is fraud without approval they charge on bill.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Kshah from Lawrenceville, GA on May 15th, 2018

Hi, Kshah, I'm not sure what happened here, but we definitely don't charge people for services they haven't signed up for. Do you mind sending us a message with your account information so we can take a look?

— Infinite Energy

Infinite Energy

Everything is fine so far with Infinite Energy. There rates were a bit higher than I think some other guys, but so everything has been easy and reliable. I wouldn't have any problem signing up with Infinite Energy again as long as their rates are competitive.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Angela In Atlanta from Atlanta on August 22nd, 2016

Hey Angela, glad to hear your experience with us has been great, if you ever have any questions we're available via social media or through our traditional methods. Thanks for choosing Infinite Energy and lettings us Do More for You.

— Infinite Energy

Most Recent 1 Star Reviews

11 Customer Reviews Written Overall

Read All 1 Star Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

They change price on you

Infinite changed from low to high without notice then they started harassing me after I left and found another company

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jean from Marietta, GA on February 2nd, 2021

Disappointed

When I signed up for Infinite Energy they said it would start on Dec. 1, 2020. My GNG ended on Nov. 29, 2020. It turned out Infinite didn't start until Jan. 1, 2021, resulting in a $213.+ gas bill from GNG for December!!!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Nanasweeney from Acworth, GA on January 27th, 2021

How I got taken to the cleaners by Infinite Energy

When I spoke to the person who convinced me to go with Infinite Energy, at no time did he say anything about the Delivery Fee!!. I asked about per therm cost, the usual customer service fee and of course, I knew about the taxes. What I didn't know to ask was about the Delivery Fee. I have $300.00 in gas bills to pay because I have to pay both Scana and Infinite Energy for gas usage. So, it is clear that I have to pay Infinite Energy anywhere from $20 to $53 a month MORE than any other gas company. I am on a fixed income and cannot afford this high rate. I will make sure to explain to everyone I speak to and know, DO NOT SIGN UP with this company.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Theresea Magaro from Atlanta, GA on December 28th, 2020

Boo on you

I missed a couple of bills because they went to Junk Mail in email after signing up for electronic reminders. I noticed it 2 days before disconnection and reached out to them to tell them my bank required 3 days to get the money to them which I had scheduled. After being a 100% on time paying customer for 31 straight months they disconnected my service over $112. They must have needed that to re-up their sponsorship at the Gwinnett Arena. I can't imagine what less fortunate people are dealing with in these times.

I get you can't miss but their excuse was they robocalled me which by default came in as a Spam call on my phone and got deleted. They should know all of this stuff happens....guess what you can do, knock on the door before you disconnect me on a day that is 50 degrees and has a low tonight of 40. Merry Christmas a-holes...signed up for another service already!!!!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— My Mistake But Their Bad from Gainesville, GA on December 28th, 2020

Very poor service

Every person I spoke with gave me different information and no one ever called me back or explained any of my billing information. Was given the run around when it came to explaining my bill and changes I wanted to make.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— S from Suwanee, GA on December 26th, 2020

Charge $55+ in new account fees

According to my billing summary during my 2nd month I was charge $55+ in new account fees, registration fees , & taxes (which is essentially the same thing) I only used $8 worth of gas... Trash company. Im convience you guys just make up fees to make ends meet.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Kari from Atlanta, GA on September 20th, 2020

Worst Service Ever

They will cut you service off without notification by phone even with automatic payment setup. They would not take back the $25 disconnect fee and it takes 5 business days to reconnect. Shanesha is who I got to talk to and she would not work with me at all. Infinite Energy please listen to the phone call I had with her! She was aweful.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Disconnected Without Being Contacted from Marietta, GA on September 18th, 2020

Watch out

Went on line to sign up for new service. My contract is expiring with other provider. Rate found on line was changed during sign up process to more than double what was advertized. Also, the customer service charge went up by $2. My credit is excellent so not sure why the advertised rates don't apply. Looks like a bait and switch game. Buyer beware!! Check the final rates and the customer service charge. Have found much lower rates with Georgia Natural Gas ® and True Natural Gas.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Walter from Decatur, GA on May 18th, 2020

My first bill sucked

I received my first bill a d was boiled a high amount for the Atlanta Gas Light part and received no gas. When I called I do try they said there was nothing they could do and refers me to Atlanta Gas light. There was no way to contact them and it seems they deferred me back toothed company. When I got my last Ga Natural Gas bill that charade was much less. Does not make sense.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Steve Williams from Atlanta, GA on February 10th, 2020

No contact / No follow-up

I filled out the necessary paperwork and submitted it and have never heard another word since.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Al from Lithia Springs, GA on November 11th, 2019

Avoid this company

DO NOT......I repeat....DO NOT... go with a company called Infinite Energy (gas utility service)!!! They are not coordinated with their e-Bill process. I received an e-Bill on the 16th, (FOR THE MONTH OF DECEMBER 2016) which got to me late btw. Today is the 20TH. The bill was supposedly due on the 5th (of THIS month), according to the service rep. And you disconnect my service?!?!?! Then when I call, you tell me there is nothing you can do, because you have to wait on AGL to turn it back on!!! I've NEVER heard of service getting turned off in the same MONTH of billing.... And yes, The account is fully up to date.....beyond pissed..... STAY AWAY FROM INFINITE ENERGY!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Daniel from Tucker on December 21st, 2016

Hi, Daniel, sorry we're seeing this so late, but we wanted to check in with you. I'm not sure I follow the chain of events here, but we do track all of our email correspondence and can look into this for you. We send a couple of notices when an account is past-due and try to call when a customer is at risk of having service disconnected because we know it can be a bit of a process to turn service on again--unfortunately the utility, AGL, does do that for us, and there's not much we can do about their schedule other than trying to keep service from being interrupted. Sorry to hear your experience fell short, and if you'd like us to look into this, please let us know.

— Infinite Energy