Stream Energy - Company Information

“  Once you are late with a payment for a day, they will put a $10 late fee on you and send you a letter in the middle of the billing cycle and if you dont pay their $10 late charge immediately, they will put another $10 late charge, and then send you an intent to disconnect letter for which they will charge another $10. This is ridiculous and on a boarder with harassment. I will disconnect from them as soon as my contract is over! ”

“  Stay away from Stream Natural Gas. No customer service, shady business practices and only interest is to "cover themselves" from any liability due to THEIR MISTAKES. Georgia has many natural gas marketers and rates are always changing (various companies competing). Before my rate was re-setting, I used Stream's own website to switch Georgia natural gas companies (as I have done many times in past with other GA natural gas marketers). I received a Stream Account Number, congratulatory email welcoming me to their service & restating the competitive rate I had locked in. Due to auto-bill, with my current provider, I just realized couple months later that I am not a customer of Stream (and am getting charged an excessive rate). In order to come to resolution, I reached Stream Customer Service (had to manually go thru 4 different "Stream Customer Service" phone numbers in order to reach the Stream Georgia Customer Care line (none of other Stream customer care divisions could transfer me and gave me inaccurate phone numbers). When finally reached proper Stream customer care, attendant was rude and outlined that their notes show they attempted to call at 3 different times & couldnt reach me, but policy is no vm nor email. Stream noted they needed to do meter check before initiating service & account was cancelled. No documentation, no vm, no email from Stream at all. Stream noted they could help me by getting me started on a new account, but they have no liability to previous issue. Multiple calls to try to find resolution left with nothing. I reached the Georgia Public Service Commission to see about help. They noted that this often happens with Stream. Complaint has been filed. Stay away from Stream! ”

“  I see a lot of negative ratings, but I have had no problems. Autopay works as it should and prices have been competetive. ”

“  Moved my service and now I get 3 bills a month with diff balances, cut off notices for old address although we paid the bill out prior to moving and nobody speaks clear enough to be understood and if you ask for a supervisor well they disc your call. We are changing our gas service to another company ”

“  This people are incompetent, they really dont help you at all, they only make an appointment so they can come you your house connect the service a week from the day you call, or the guy shows up and just stays in the car until is time to leave, I definitely do not recommend. ”

“  My bill has been out of wack since I started service. I've really never paid much attention to my bill, but no matter how much I paid it never seem to come down.
during the pandemic I fell behind, due to UI benefits not being paid properly, three or 4 months of not getting paid then getting it all at once. I paid what I could but that wasn't good enough. after our UI benefits were cut off I had only my SSDI to live on, my rent cost 875 and bills for gas 150 electric 150 water 150 what was left was very little to buy food I made a payment of 150 on April 1st 2022 a week later my gas was shut off I couldn't understand why my gas was shut off I though I was paying my bill with enough to start bring down my past due I never realized I was paying two bills one to stream and the other two Atlanta Gas and Light seems steam gas is a complete rip off they purchase the gas thru Atlanta Gas and Light then not only charge you for the gas but also charges you for their bill to Atlanta Gas and Light but at no time was I made aware of this even when I had spoke I was never made aware that I was also paying Atlanta Gas and Light when talking to the rep from stream I question why if I'm being charged by Atlanta Gas and Light why am I being charge by Stream he said no your being bill by us and also by Atlanta Gas and Light for what if the gas is being provided by Atlanta Gas and Light what services are the providing that no one in their right mind would pay 148.60 now I am a single guy live on my own and try to keep things at a minimum what I'm being charged is out rages and dishonest it's a scam and costing the people hundred if not thousands of dollars of their hard earned money no more tell Georgia to get rid of these companies need proof I've the got it.
Items double Charged as follows, all these are stream
Stream Energy services 72.19
Monthly charge 6.95 taxes
City sales 1.50
Lol/Marta/Ed 2.37
State and sales tax 3.17
These are Atlanta Gas and Light charges as follows
Base charge 69.56
City tax 1.32
Lol/Marta/Ed 2.09
State sales tax 2.78
For a grand total of 161.93
These charges are reduculess for a single guy and showed I'm being charged double ”

“  I am trying to sign up with this company. Originally when I moved into my house 5 years ago it was registered with a bad address. I called the 866 number for Georgia to get it changed in their system. The first guy could not help me transferred me to customer services. It was a bad phone line with an operator with an Asian accent. The phone call did something weird about 5 minutes into the call and I lost the lady but the call was still active. I called back and asked for customer service. The lady told me she could update my billing address. I told her I was a new customer no in their system. She tried to look me up in her system anyway. I again asked for customer service. She then told me she needed to put me on hold. Forget it. This company is obviously micro managing their staff. Not worth it bad computers and staff that do not have the power to correct issues. ”

“  My rate was changed without my permission to the highest rate possible. I went from paying $170 to $876.00 in one billing cycle. They claimed they mailed it to me but I never received it. I was hung up on twice after inquiring. Final got a rep who said she change it back but then said could not change it. Wow! This is par for the course. Stream even turned off my gas and I had a zero balance. Zero! When I called, all I got was an apology and a reconnect fee and was without gas for 3 days. This is a sorry excuse for a company. I was advised numerous times that was being transferred to a supervisor only to be transferred a rep. Fernando, a supervisor said he would switch me back to the original. He said that the bill was wrong and said this is not possible for the bill to be that high. He said he never saw a bill like this, so he opened a ticket. He also said that there was no gas leak and the usage hadnt changed.
I knew something was wrong and had I not called it would have still continued. ”

“  Stream Sucks. Simple as that. The site barely works. For a company as large as Stream, the functionality of the site should be no question. I have to call in every single month to be added back on auto-pay. Every month I hear promise after promise that I was added back. Every month I find out that I was taken off without notice.

I can't add auto-pay through the site. Was there any testing done with the test? Do they have a QA team? Did they go through third-party contractors for this site? It is horrible. It consistently throws errors and all I have heard back from the last 4 to 5 months is that they are updating their systems. I'm a software engineer for a large corporation. Even at the size of my company a simple customer facing site like this wouldn't be hard to make sure functions.

Who ever runs their IT's online dept should be fired. Seriously. I would change providers but they run a legal monopoly within my area and I have no other options but to put up with this shitty company. ”

“  I believe Stream is a scam. You cannot pay your bill online. They charge $2.95 to make payment over the phone. The customer service is horrible and they never able to solve the problem. ”

“  There is no way to pay online. The phone system is a NIGHTMARE. Sometimes you get friendly Texans who have to transfer you to your state (mine is Georgia) but often you get angry outsourced assholes who demand information they do not need. If my apartment complex did not use them, and force me to use them, I would never use this service. Stream Energy is a horrible company to work with, and it's honestly not worth the frustration. If you're looking for a good gas company, try to find one in your state that uses competent people. ”

“  I truly think this is a scam, and taking advantage of people's money ”

“  We switched to STREAM this past season. We feel it may have been a mistake signing on with STREAM and we will most likely pay to break our 12-month contract unless STREAM can get our account information straightened out. Although others who provided reviews, have had their gas cut off, we have not had that issue. Our issues with have been with account services. Our info was entered incorrectly which has caused issues in accessing our account with customer service. STREAM only use SS # for customer verification and that number was entered incorrectly by the representative when I originally signed on. In addition, the website is glitchy, lack of knowledge with customer service representatives, and there is a language barrier with most customer service representatives. The customer service 'managers' do a better job than the representatives but they seem limited as well and a bit short tempered stating they are frustrated with the situation as well. Indicates to me that the problems are more internal. STREAM has been in business since 2004/05 one would think they would have their act together. I would suggest staying away from STREAM for now. There are several other companies in the Atlanta area with similar rates that are worth looking into and have less issues. I wish I had researched reviews prior to signing. ”

“  I'm not sure about these other reviews, but my experience with this company was one of the best! Not only were their rates one of the lowest, they also had great customer service and patience. I will definitely recommend this company to anyone. Thank you. ”

“  After decades with the old gas Monopoly, we switched to Stream in
May of 2008, after a friend recommended them..As a result, weve saved thousands over the past 13 years, by paying a much lower rate than before, & Stream even helped us get a significant Senior discount on our monthly base service charges, that we didnt even know was an option. We gladly recommend Stream to all our friends & neighbors.. ”

“  The worst customer service ! They was taking my money for an old account which had no balance and not the new one and wont refund me my money . The supervisor was horrible and would not transfer me to his boss . Do not use there services ”

“  MY HUSBAND SIGNED UP WITH THIS LOUSY COMPANY WITH INEXPERIENCE WORKERS THAT CUT OFF OUR HOT WATER OVER $56.00 THEN WE SET UP APPOINTMENT 11/6/2020 TO RECONNECT SERVICE 4PM-8PM ON THAT DAY AND THEY CANCEL OUR OUR ENTIRE ORIGINAL APPOINTMENT THEN STATED TO US THEY MADE US DIFFERENT APPOINTMENT FOR 11/10/2020 TO RECONNECT THAT WE HAD NO KNOWLEDGE OF SO NOW IT WILL BE JUST ABOUT A WEEK WITH NO HOT WATER AND WHEN YOU HAVE NO HOT WATER I AM TOLD YOU HAVE NO HEATER AS WELL I HAVE NEVER BEEN SO DISSATISFIED WITH A COMPANY BEFORE LIKE I AM WITH THIS COMPANY. DO NOT PURCHASE FROM THIS COMPANY. ”

“  They are fucking rip-offs!!!!!! They will cut your service for a small amount just so they can charge their reconnect fee and at first it was 30 dollar and now they are telling me its 50 fucking dollars!!!! They are fucking rip-offs and I hope this whole fucking company burns to the ground!!!!! They take your money and don't give a fuck about the customers!!!!! I HATE THEM!!!!!!!! ”

“  They have no consideration for humanity. They will turn your gas off without needing you there but when youve paid them in full and its time to be reconnected, they need access to your home. Had the wrong phone number listed so never received a called about the gas being disconnected. Im 81 years old and that have left with without gas for days. ”

“  This company put a hard inquiry on my credit report that I didn't authorize. They have me as applying for an installment loan. They denied it despite black in white proof on paper from the bureau. The bureau even told Stream how to go about removing it and they just begrudgingly wouldn't do it. Of course I got it removed anyway. But they do not deserve the privilege that it is to work with the general public and collect their private information. They're a bunch of thugs. On top of that, the whole staff is spanish speaking, which is the wrong attitude to have in this diverse country. They'll take anyone's money but only hire their own. Just terrible. ”