Updated: November 03, 2026
The best review categories for True Natural Gas are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.
Most Recent 1 Star Reviews
1 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Give True Natural Gas zero for customer service
|
I had signed up for True Natural Gas.
Unfortunately I was slammed by Gas South unknown to me. Instead of getting service from True, I was switched to Gas South. Not only did True bill me $150.00 for break contract fee when I did not break my contract they were unwilling to help. I was told by Shannon and Willie at True on 1.30.24 that I was no longer a True customer because I broke my contact. Neither Shannon or Willie wanted to believe me that I was unknowingly fly slammed by Gas South. Willie told me the only way I would not have to pay the $150.00 break contract fee was to come to True for Service. Also I would have to pay $75.00 reconnect fee for True. I found the lack of kindness and assistance at True discouraging. Would not recommend True. Will give a zero in all categories |
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| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Poor Customer Service
from
Decatur, GA
on
January 31st, 2024
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