We currently recommend natural gas plans from Constellation, Infinite Energy and SCANA Energy

Cool Hearted Group

(2.2 / 5)

  I been with them for years and never missed a payment until 03/05/2020. I lost my wife of 48 years last year in November, who handle everything, so now I'm doing it. I forgot this one. So they turned off my gas. I called them to explain and paid the passed due bill. They told me I have to wait until Monday 03/09/2020 to get it turned back on. It's very cold here and I have no heat or hot water. I could understand if I just missed the payments over and over but this was the first time. I will be writing a letter to your complaint office with CC to BBB, My Mayor, Senator and Congress Person. You should be a shame for what you did. You should not be allowed to do this

Anthony Steele from Ellenwood
March 7th, 2020

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Great Company

(5 / 5)

  True Natural Gas has always had very competitive prices. I have called a couple of times for billing mixups and it was taken care of immediately and courteously. I have been a customer for 6 or 7 years. A couple of years ago I was going to change because of a lower rate and True went below the rate by about 5%. They have earned my trust and business.

Randy from Cumming
September 10th, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Love True Natural Gas

(5 / 5)

  True Natural Gas has been our provider for over 5 years, they are very courteous every time you call & always willing to help. Our experience has been they are the best above all others.

Ty from Cumming
August 15th, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

If you would like to be treated like crap use True Natural Gas

(1.4 / 5)

  I had been using Fireside for years. I was informed through the mail that my account had been purchased by True Natural Gas and my previous rates would be honored. After about a month my rates more than doubled. Their website is often screwed up so it is hard to pay online. Basically my bill went from about $40 for the month of March with Fireside to $105 the next year.

Jayne Monroe from Marietta
April 12th, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Great rates and great service consistently!!

(5 / 5)

  I can always count on TRUE Natural Gas for competitive rates and great customer service.

George from Peachtree City
January 3rd, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

I mean, it's Gas

(3.2 / 5)

  I had a fine experience with True, I guess. Their rates were ok, and I never had any billing issues. If I don't have anything to complain about, I guess that's doing pretty good, right?

Brent from Savannah
September 1st, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions