Updated May 22, 2024
The best review categories for Georgia Natural Gas® are their plans and pricing, with an average of 2.3 stars, and the order experience, with an average of 2.2 stars.
Georgia Gas Savings's Gold Tier Providers are the best of the best in Georgia gas. These are the best providers over the past year at providing customers and communities great service, stellar customer service, and top of the line resources, just to name a few things. When you select one of these providers, know you're choosing from among the best options in the Georgia gas market.
Recent Good Review from Paul
New Gas Service
| Good experience | |||
| Plans & Pricing | |
| Order Experience | |
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| Likely to recommend |
—
Paul
from
Brunswick, GA
on
August 11th, 2024
We wanted to thank you again for taking the time to provide feedback on your recent experience with our company. We appreciate your business!
— Georgia Natural Gas®
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
New Gas Service
| Good experience | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Paul
from
Brunswick, GA
on
August 11th, 2024
We wanted to thank you again for taking the time to provide feedback on your recent experience with our company. We appreciate your business!
— Georgia Natural Gas®
Great service
| So far great | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ted
from
Griffin, GA
on
July 18th, 2024
We wanted to thank you again for taking the time to provide feedback on your recent experience with our company. We appreciate your business!
— Georgia Natural Gas®
Easy to use and website is fine
| Its easy to pick a plan and set up autopay. The website is just user friendly enough. | |||
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| Account Management | |
| Likely to recommend |
—
AJ
from
Atlanta, GA
on
June 21st, 2024
Karen in Customer Service
| I just spent over 1 1/2 hours on the phone with Karen (#939196) rectifying service shutoff due to a credit card autopay / electronic issue that I was unaware of. Karen was very knowledgeable and helpful but most of all, Karen was incredibly pleasant to work with. It's been YEARS since I've had even a tolerable experience when calling a utility company. Karen deserves my highest praise. (& A raise, too! ) Thank you for your assistance & your kindness, Karen! You're a gem! :) | |||
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| Likely to recommend |
—
KMV
from
Marietta, GA
on
June 20th, 2024
We wanted to thank you again for providing your feedback with our company. We appreciate your business!
— Georgia Natural Gas®
Georgia natural gas
| I am really happy with all support and services | |||
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| Likely to recommend |
—
Amarenbra Singha
from
Conyers, GA
on
March 24th, 2024
Awesome Experience!
| I just moved to GA in Nov of 2023 and the account set up for natural gas was seemless. The only drawback was the deposit that had to be paid. I never had this in other states. | |||
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| Likely to recommend |
—
Karen
from
Calhoun, GA
on
February 23rd, 2024
Very satisified as a new Georgia Natural Gas customer
| Georgia Natural Gas met my expectations from signing up as a new customer to having a technician turn on the gas and inspect my water heater. | |||
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| Likely to recommend |
—
S Moore
from
Alpharetta, GA
on
January 30th, 2024
Happy with the change in companies
| Excellent customer service and the best price in Georgia. | |||
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| Likely to recommend |
—
Debi
from
Decatur, GA
on
May 30th, 2023
Excellent Customer Service
| The very best offers and prices. Customer service has been quite timely and helpful with my concerns. | |||
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| Likely to recommend |
—
Seven
from
Evans, GA
on
April 17th, 2023
I like Georgia Natural Gas
| I am satisfied with my service from Georgia Natural gas . I only have a gas water heater and a gas stove so far all is well. i am very happy with the plan I have it works for me. | |||
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| Order Experience | |
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| Likely to recommend |
—
Corinne Benefield
from
Waycross, GA
on
April 15th, 2023
We wanted to thank you again for providing your feedback with our company. We appreciate your business!
— Georgia Natural Gas®
Easiest way to save money
|
The Georgia Gas Savings website is great.
You can find listings of all the gas providers in your zip code and their current prices per therm so you can compare all options in one place. Not only does the website show the price per therm it also shows you the different pricing per length of contract, i.e. 6, 12,18,24 or 36 month terms along with the range of monthly additional fees. Once you choose the plan and provider that is right for you all you need to do is click the link and you can sign up with your new provider instantly. If you received notice that your current contract is up and your cost of gas per therm is sky rocketing, do not wait go to the Georgia Gas Savings website and choose your new provider to start saving your hard earned money because you will find cheaper options than your current provider is offering you to stay with them at Their new price per therm. |
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| Likely to recommend |
—
K Kero
from
Athens, GA
on
April 6th, 2023
We wanted to thank you again for providing your feedback with our company. We appreciate your business!
— Georgia Natural Gas®
So far, so good
| I switched to GNG from another marketer because my contracts always expire in November and I wanted a 6 month contract to bring me to renewing at a less expensive time of year gas-price-wise. GNG offered that short contract with a very good price and so far their billing and management has been good. | |||
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| Likely to recommend |
—
Linda
from
Decatur, GA
on
January 15th, 2023
We wanted to thank you again for providing your feedback with our company. We appreciate your business!
— Georgia Natural Gas®
Great representatives!
| I had to call in to transfer service and had some issues but the phone respresentative, Lisa, was very knowledgeable and happy to help, as were other representatives I talked to. I ended up not needing the service but the experience was positive and if it's ever needed, I know where to go. | |||
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| Likely to recommend |
—
SH
from
Atlanta, GA
on
April 28th, 2022
We wanted to thank you again for providing your feedback with our company. We appreciate your business!
— Georgia Natural Gas®
On line gas service order
| The process to switch to a new gas service provider was easy and convenient. | |||
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| Likely to recommend |
—
Osher
from
Roswell, GA
on
April 23rd, 2022
We wanted to thank you again for providing your feedback with our company. We appreciate your business!
— Georgia Natural Gas®
Great, Hassle-Free Experience
| Sign-up was easy and the gentleman who came out to turn on the gas at our house was on time, very courteous, and thoroughly checked to make sure all of the gas appliances /units were working properly. I could not have been more satisfied. | |||
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| Likely to recommend |
—
Tim - New To Area
from
Augusta, GA
on
November 3rd, 2021
We're happy to hear that your experience with us has been a positive one. Welcome to GNG! We appreciate your business!
— Georgia Natural Gas®
169 travis dr
| Good | |||
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| Account Management | |
| Likely to recommend |
—
Judy McMurrain
from
Stapleton, GA
on
July 19th, 2021
We're happy to hear that your experience with us has been a positive one. Welcome to GNG! We appreciate your business!
— Georgia Natural Gas®
Jha1948
| No problems at this time | |||
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| Likely to recommend |
—
James Abbott
from
Barnesville, GA
on
July 3rd, 2021
Great Service
| Great service and low prices | |||
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| Likely to recommend |
—
SR
from
Stone Mountain, GA
on
May 11th, 2021
Great service
| I have gotten expert service and all questions answered. | |||
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| Customer Service | |
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| Likely to recommend |
—
EJ
from
Jonesboro, GA
on
March 29th, 2021
We are very happy to hear about your positive experience with us! Thank you for your business.
— Georgia Natural Gas®
Great so far.
| I have been a customer for about a month and a half. All my dealings with Georgia Natural Gas ® have been a positive experience and I can only hope the rest of my contract goes as smoothly and professionally as the first six weeks. | |||
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| Likely to recommend |
—
Tom T
from
Augusta, GA
on
March 13th, 2021
Natural Gas
| My agent was very helpful !! | |||
| Plans & Pricing | |
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| Likely to recommend |
—
Great Agent !
from
Stone Mountain, GA
on
March 9th, 2021
Great
| It is great | |||
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| Likely to recommend |
—
Richard Hightower
from
Rome, GA
on
February 19th, 2021
Very grateful for Jamal!!
| Very Awesome Service provided!! Jamal went above and beyond! Upon arrival Jamal knocked and got no answer being that I was bathing and my gf stepped out.. She advised me that he was awesomely pleasant with such genuinely good and professional energy upon advising her he had already completed the call. She said he immediately advised he would call to have us rescheduled and he will be right back. Without a doubt immediately after finishing at a nearby unit, jamal came and provided the quick and efficient service. Jamal was very knowledgeable and informative. His proactive thinking, problem solving skills, as well as his consideration for customers will take him very far and makes him a great asset to your team. | |||
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| Likely to recommend |
—
T.Lewis
from
Stone Mountain, GA
on
December 13th, 2020
We are very happy to hear about your positive experience with us and with Jamal! Jamal went above and beyond to provide superior customer service. We would be happy to forward your feedback to Jamal as it is well deserved! Thank you for your business.
— Georgia Natural Gas®
Good Company
| Easy to change over! | |||
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| Likely to recommend |
—
Great Company
from
Canton, GA
on
September 15th, 2020
WONDERFUL JOB BY JAMES SMITH
| This guy mr. James smith was so wonderful and caring we need to have more guys like him in this world... That is just so sweet and caring for people.. I give him more than a 100% ... He work out here in the rain for me and my kids... I can go on an on about him.... He is a very good and a good sense of human also.. Lol... He really need a raise and atlanta gas really need to keep him on.... I over love his sevice and he is very excellent with his work... I just want to thank you mr.James smith for you hard work and for today... This is one of the reason i am going to stay with atlanta gass because or him...... 5 stars... And 2 thumbs up.... Great job... | |||
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| Likely to recommend |
—
James Smith
from
Macon, GA
on
February 28th, 2019
Great Service
| We received great service when we moved in our apartment. We fell behind one month and the service was disconnected. The bill was paid and service was restored asap. Everyone is friendly with great customer service. | |||
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| Likely to recommend |
—
Aaliyah
from
Atlanta, GA
on
March 19th, 2017
Great
| I have been using Georgia gas for almost 3 years and hAve never had a complaint. Good meter readers. Nice Customer service reps as well. Keep up the good work. | |||
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| Likely to recommend |
—
Dustin
from
Athens, GA
on
March 15th, 2017
Very nice
| They are very nice. Had to call a few times with questions and they walked me through step by step. Will recommend to family. | |||
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| Likely to recommend |
—
Kk
from
Athens, GA
on
March 15th, 2017
Great Company
| Great company, nice prices, and very professional! | |||
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| Likely to recommend |
—
C.Moore
from
Atlanta
on
December 31st, 2016
Good price
| Price is always right | |||
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| Likely to recommend |
—
Kellyd
from
Dallas
on
December 29th, 2016
Never had a problem with them
| Well, I had to look at my monthly bill to see what gas company I had. In having to do so, clearly I haven't had any issues to where I needed to contact them. In summary, nothing to complain about with Georgia Natural Gas ®. | |||
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| Likely to recommend |
—
Andrew
from
Roswell
on
December 14th, 2016
| Plans & Pricing | |
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| Likely to recommend |
GAS = comfort & safety control
| The only gas appliance in my home is the furnace. I can tolerate 55 dgrees in the house, but if temperature drops, the water pipes will freeze and maybe burst creating an expensive mess. So I appreciate the fixed price per therm for 6 months as it fits my budget. I save money by using the thermostat to match my comfort level and prevent water damage. | |||
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| Likely to recommend |
—
Senior Citizen
from
Atlanta, GA
on
March 18th, 2024
Can't access your website
|
Still, I do not have access to your website. Even though I received an account no. When I asked why, he said he could not access the website until the first payment was made.
I don't understand a little bit. |
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| Likely to recommend |
—
Sangok Kweon
from
Alpharetta, GA
on
January 30th, 2024
If you need assistance understanding or accessing your GNG online account, we would be happy to help. If you would please send us your contact information and account number to customerservice@gng.com, please reference GA Gas Savings Attention Consumer Relations in the subject line.
— Georgia Natural Gas®
Simple connection
| My new service has been great up to this point . | |||
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| Likely to recommend |
—
Victor
from
Canton, GA
on
August 17th, 2023
Service
| We got off to a rocky start but Im hoping there is a smooth ride ahead | |||
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| Likely to recommend |
—
Karen
from
Avondale Estates, GA
on
March 13th, 2023
We wanted to thank you again for providing your feedback with our company. We appreciate your business!
— Georgia Natural Gas®
I'm going to be COLD
| Gas prices are getting so high. I know I will be cold, I'm cutting my heat way down and layering up my clothes~ | |||
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| Likely to recommend |
—
Laura
from
Rome, GA
on
January 24th, 2023
Returning customer
| GNG was a easy and rewarding switch. I've used GNG in the past and was glad to return when available. | |||
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| Likely to recommend |
—
Henry
from
Canton, GA
on
October 4th, 2022
We wanted to thank you again for taking the time to provide feedback on your recent experience with our company. We appreciate your business!
— Georgia Natural Gas®
Just starting
| GNG was quick and efficient getting me set up. I haven't needed to use gas yet, but I feel ready for winter when the time comes. | |||
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| Likely to recommend |
—
Gerry Martin
from
Macon, GA
on
June 29th, 2022
We wanted to thank you again for taking the time to provide feedback on your experience with our company. We appreciate your business!
— Georgia Natural Gas®
GNG Great
| My experience with GNG has been excellent. Communications were accomplished via email and that made the process easy! | |||
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| Likely to recommend |
—
DeHo
from
Decatur, GA
on
April 16th, 2022
We wanted to thank you again for providing your feedback with our company. We appreciate your business!
— Georgia Natural Gas®
New customer
| Haven't had much experience yet with the GNG but so far so good. | |||
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| Likely to recommend |
—
Customer52
from
Dallas, GA
on
April 6th, 2022
We wanted to thank you again for providing your feedback with our company. We appreciate your business!
— Georgia Natural Gas®
Me and GNG
| So far so good. | |||
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| Customer Service | |
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| Likely to recommend |
—
Dan Phillips
from
Graysville, GA
on
March 22nd, 2022
We wanted to thank you again for providing feedback on your recent experience with our company. We appreciate your business!
— Georgia Natural Gas®
As expected. Professional.
| I didn't speak to anyone. Everything was online. | |||
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| Likely to recommend |
—
Janet Hall
from
Rome, GA
on
November 14th, 2021
We're sorry to hear that you haven't had the best experience with us recently. We'd be happy to help. Please contact us at your earliest convenience at customerservice@gng.com so that we can assist.
— Georgia Natural Gas®
New Customer
| I started gas service in May, and so far so good. | |||
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| Account Management | |
| Likely to recommend |
—
Mrs. Crumpler
from
Stone Mountain, GA
on
July 10th, 2021
We're happy to hear that your experience with us has been a positive one. Welcome to GNG! We appreciate your business!
— Georgia Natural Gas®
Great
| The customer service was awesome and he was very helpful | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Dorothy
from
Norcross, GA
on
May 13th, 2021
New customer
| This has been a very good experience so far. | |||
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| Likely to recommend |
—
Transferred Customer
from
Loganville, GA
on
October 19th, 2020
Decent service
|
Rates are competitive and there is often a $25 discount when you renew but not always.
|
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| Likely to recommend |
—
Fisher
from
Tucker, GA
on
January 5th, 2020
Georgia Natural Gas ®
| As a first time renter, getting my gas set up through Georgia Natural Gas ® was quick and easy. Although I cannot really speak on the pricing since I have nothing to compare it to, they have been very easy to work with and my bills come in at an affordable rate each month. Overall, I would recommend them to anyone looking for a gas provider. | |||
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| Likely to recommend |
—
Georgia Natural Gas ® - Convenient And Kind
from
Alpharetta, GA
on
March 22nd, 2017
Great
| I have had them for over a year now. No outrageous bills ever. Great customer service. | |||
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| Likely to recommend |
—
Dennis R
from
Stone Mountain, GA
on
March 8th, 2017
Saving money and time at it's best!
| I love having natural gas, as it is very convenient to use for outages and I can still cook if a disaster happens. My bill has been cheaper due to switching to natural gas, and would refer this service to anyone! | |||
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| Likely to recommend |
—
Midnorth
from
Atlanta, GA
on
March 3rd, 2017
Straight forward but easy process
| Customer service was polite and detail with explaining the process. Also they provided pricing and options for my situation which work out perfectly for my family and I. I have no complaints. Overall 5 stars for clarity | |||
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| Likely to recommend |
—
Keosha J.
from
Lithonia
on
January 13th, 2017
Customer service needs improvement
| I was often charged incorrectly during my time with GNG and every time I called in to dispute a charge, the customer service was so awful. I wish I had known about other companies at the time, because they were very difficult to deal with. Other than those few concerns, I had no other issues. I hope they can work on improving their customer service to those especially that pay on time and have been loyal. | |||
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| Likely to recommend |
—
Kali S
from
Atlanta
on
December 21st, 2016
Georgia Natural Gas ®
|
Georgia Natural Gas ®, is a very good company, they give very good tips on how to save on your gas bill. And customer Service is always willing to help you. |
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| Likely to recommend |
—
Mary Plantt
from
Tucker
on
December 20th, 2016
Excellent service
| I've never had gas before in any of my homes until now. I had no idea as to how any of the buying/delivery/using of gas systems. I called and pretty much told the guy I was clueless when it comes to gas, and he helped me out, asked a couple questions and told me exactly what I needed. They came out to deliver and the guy was so helpful, and showed me everything I needed to know. | |||
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| Likely to recommend |
—
Zach
from
Acworth
on
December 13th, 2016
Reliabilty, and comfort, for my family.
| I have been a longtime customer of Georgia Natural Gas ®, and I will continue to stand by their side. They have assisted my family in many ways, each and every day. Whenever I need to speak with customer service, I never hang up the phone unhappy. To have such a reliable company just a phone call away is such a relief. I honestly do not know what I do without them. | |||
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| Likely to recommend |
—
Ellen Stone
from
Dallas
on
October 14th, 2016
Easy billing system, Good customer service
| I signed up for their 6 month fixed plan. This was the most economical route for me as I am only in the area temporarily. The person who helped me set up my service (Sandra, if i remember correctly) was very helpful in finding me the best deal possible. The online billing system is easy to use, and great for those who prefer the environment friendly paperless option. | |||
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| Likely to recommend |
—
Ashley
from
Atlanta
on
October 13th, 2016
Neutral
| I haven't had any problems yet with the gas company in my apartment. Hopefully do not plan on having any future problems either. The prices could be a bit better especially during the winter when we are using the gas the most. | |||
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| Likely to recommend |
—
Genera Moore
from
Atlanta
on
October 13th, 2016
Great Service
| We have never had any issues with our natural gas provider and would say the service we receive is great. Sometimes it takes a bit to get through on the phone but once you do they are friendly and helpful. The pricing has been great for my family. | |||
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| Likely to recommend |
—
Teresa Myers
from
Atlanta
on
October 11th, 2016
Georgia Natural Gas ®
| During my time using this gas company I had an excellent relationship with them. If I had any issue they were on it really fast to help fix the situation. Overall it was a good experience | |||
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| Likely to recommend |
—
Donna
from
Atlanta
on
October 3rd, 2016
Friendly and easy to work with!
| Georgia Natural Gas ® has been good to me since I started using them in July. The wireless gas meter is great and spot on every time and able to be verified using my own equipment. Georgia Natural Gas ®' billing has been VERY straightforward and easy to understand. | |||
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| Likely to recommend |
—
ZombieLinux
from
Decatur
on
October 2nd, 2016
Great customer service, decent prices
| I've moved around a lot so I have had experiences with different gas companies in my day. Georgia Natural Gas ® is one of the first gas companies that I didn't have any strenuous issues with. Their customer service is A-1. Very professional and understanding. I feel like the prices could be a little lower but in hindsight, they're pretty fair. | |||
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| Likely to recommend |
—
Tia Scott
from
Atlanta
on
September 28th, 2016
Georgia Natural Gas ®
| So reliable for our needs. Long lasting and known for good service. We have always been with this company. | |||
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| Likely to recommend |
—
Wallace
from
Ringgold
on
September 17th, 2016
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| Likely to recommend |
Change provider
| Everything seems to be OK, but I don't see any difference in prices. | |||
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| Likely to recommend |
—
James
from
Wrightsville, GA
on
July 11th, 2024
Surprise! Coming back to hunt you
| The activation fee should be notified in advance or billed in the first month. Not the second month. | |||
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| Likely to recommend |
—
Bananas111
from
Newnan, GA
on
August 31st, 2023
GNG Gas Comments
|
I found it easy to sign up and impossible to resolve a question by phone afterwards. I had better luck getting a response with the "Contact" option on their website. I am beginning my second calendar month and everything seems to have leveled off..........but then I haven't needed another human response from their customer service again.
They also tried to release themselves from any financial responsibility for sign up benefits advertised on their "signup" mailer which prompted me to change gas suppliers. They blamed the "problem" on their "gas marketer" but subsequently agreed to pay the benefits to "Maintain Goodwill"! They honored their advertisements..................... but only after seeing that I begged them to do so. You asked!!!!! |
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| Likely to recommend |
—
Richard
from
Comer, GA
on
April 17th, 2023
Credit For Switching
| Waiting on my $200.00 credit for switching from XOOM | |||
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| Likely to recommend |
—
Bill H
from
Duluth, GA
on
April 12th, 2023
Ordering Problem
| I first contacted Georga Gas savings on January 13, 2023. They took my information and I thought I was good to go. I started early to ensure a smooth and less costly process. Didn't get anything at the beginning of February so I called to find out that they never heard of me and had to do a start day on February 6, 2023. Then got told about AGL. I had to pay 2 extra months at the highest rate. | |||
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| Likely to recommend |
—
Robert Gray
from
Evans, GA
on
April 4th, 2023
Ordering Problem
| I first contacted Georga Gas savings on January 13, 2023. They took my information and I thought I was good to go. I started early to ensure a smooth and less costly process. Didn't get anything at the beginning of February so I called to find out that they never heard of me and had to do a start day on February 6, 2023. Then got told about AGL. I had to pay 2 extra months at the highest rate. | |||
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—
Robert Gray
from
Evans, GA
on
April 4th, 2023
Price did not match
| Price I received when signing up does not match price Im now paying. | |||
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| Likely to recommend |
—
Dustin
from
Marietta, GA
on
December 31st, 2022
Not so happy
|
Checking the prices and signing up was easy. They came out very quickly to switch the service on. However I have 2 points I would like to mention: 1) my first month billing cycle was 3 days only. The gas for 3 days cost me $3, and the 'monthly charge' was $8.99 - that's a bit of a piss take because they most probably charged the previous tenant in this house the same $8.99 for the partial month, so basically they got the monthly charges twice. 2) when I was searching for a gas provider, they had the prices displayed, however they never mentioned that switching on the service costs $60, which was added to my second bill - not even the first one. Other than these they're OK. |
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| Likely to recommend |
—
Not So Happy Client
from
Douglasville, GA
on
May 11th, 2022
We're sorry to hear that you haven't had the best experience with us recently. If you please would send us your contact information and account number to customerservice@gng.com. Please reference GA Gas Savings attention Consumer Relations in the subject line.
— Georgia Natural Gas®
My first bill
| I switched to Georgia Natural because of the promotion, even with your monthly service charge was $1.00 more. However, what I couldn't & still don't understand, why my charges for one day of service was $74.16. I still would like an answer. | |||
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| Likely to recommend |
—
Emma J. Fountain
from
Atlanta, GA
on
March 17th, 2022
We wanted to thank you again for taking the time to speak with us today about your account. Please feel free to reach out to us if you need anything else. We appreciate your business!
— Georgia Natural Gas®
The only green-ish option
| I picked this provider because it's the only one with any kind of "green"/carbon-reducing option. Their "Greener Life" program only offsets usage emissions (not production or distribution), and does so mostly by capturing landfill gas (which doubles as developing a new fuel source for which the program still won't offset production emissions), plus a little bit of "improved forest management". That's nowhere near making my gas use carbon negative, but it's the only reduction available so I'll take it. The process of switching providers had some weirdness where I set up my online account password and whatnot shortly after ordering the switch but couldn't actually log in until after they issued my first bill well after the switch date. That had me worried that something wasn't right, but really it was just that I couldn't see anything 'cause I couldn't log in. Since the switch everything has gone smoothly. | |||
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| Likely to recommend |
—
Shad Sterling
from
on
July 7th, 2021
Prices are higher than competitors
| Prices are higher and autopay and account management is really poor | |||
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| Likely to recommend |
—
Rhanna
from
Acworth, GA
on
April 8th, 2021
Too early to tell??
| It too early to answer questions you ask. I haven't received my first billing from GA Natural Gas | |||
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| Likely to recommend |
—
WER
from
Marietta, GA
on
March 27th, 2021
New customer
| Too soon to tell. Haven't paid first bill yet. | |||
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| Likely to recommend |
—
Willie Ransom
from
Milledgeville, GA
on
January 19th, 2021
GNG during COVID19
| Why is Georgia Natural Gas ® disconnecting people at this time and charging additional deposits to reconnect gas for those who can barely pay the bill. This is not helping hard working citizens who are trying their best to stay afloat during a Global crisis that is not their fault. Im am shocked and appalled as well very disappointed with GNG to find this out when it recently happen to me. I am left in a bad financial position now but will be able to find a way to adjust and recover. But for those who simply do not have the money to pay the bill in the first place due to COVID circumstances and will also be required to pay a hefty deposit fee ($150.00) + $60 reconnection fee along with the full past due and current charge well that is really unreasonable and contributes to the problems that have been exposed in 2020 in regards to the United States of America and the treatment of it's American citizens. | |||
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| Likely to recommend |
—
Disappointed
from
Atlanta, GA
on
December 10th, 2020
Good afternoon. We are concerned about your negative experience. Please email us at customerservice@gng.com with the GGS Case# 5956666 in the subject line. Please provide your contact information so we can reach out to you to discuss the situation.
— Georgia Natural Gas®
Great Customer Service, Horrible Rates
| After being with GNG for over 2 years, I can say that I'm ready for another provider. Customer service is excellent! Agents have nice tones, are problem solvers, and easily accessible. However, GNG's rates are atrocious. Their promotional offers are average, but must be found through utility company referrals. After the initial offer, be ready to pay at least a $1 rate. | |||
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| Likely to recommend |
—
Star
from
Atlanta
on
January 5th, 2017
Georgia Natural Gas ®
| I feel that my gas bill is extremely high considering I'm not at home most of the day (work 8 hours a day) . My gas bill should not be so much (300.00). There is no one else at home and I find it to be unfair. | |||
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| Likely to recommend |
—
Jacqueline L. Wade
from
Decatur
on
December 20th, 2016
Georgia Natural Gas ®
| I would highly recommend Georgia Natural Gas ® to any of my family and friends. They have acceptable payment plans, im always satisfied with my bill. And to top it off they have great customer service. | |||
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| Likely to recommend |
—
MLR
from
Atlanta
on
November 11th, 2016
Power is great
| My experience went well. Evrytime i needed an answer to a question they were always there. | |||
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| Likely to recommend |
—
Autumn
from
Monroe
on
November 9th, 2016
Dependable service but Customer Service could be nicer.
| It was horrible to set up but thankfully after it was we didn't need to speak with anyone. The staff isn't the most friendly. The service continues uninterrupted and that is exactly what we needed. Enough talking to people having bad days. Georgia Natural Gas ® allows you to simply sign up and forget about it. | |||
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| Likely to recommend |
—
Jan Stehner
from
Augusta
on
November 2nd, 2016
AGL is better then electric, but not as good as solar
| My experience with AGL has been neither outstanding nor subpar. When a company has little to no competition, their incentive to be better is not a factor, so I feel that they are about average. | |||
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| Likely to recommend |
—
Georgia Girl
from
Habersham County
on
October 27th, 2016
It's a fine natural gas company.
| I think they are fine for a natural gas company. Our bill can be expensive in the winter but that's to be expected. Natural gas isn't my first choice over electric but they are good in a pinch. | |||
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| Likely to recommend |
—
E Smith
from
Athens
on
October 24th, 2016
Georgia Natural Gas ®
| Overall GNG is meh. They have outdated pay options. We had to call in to pay for a couple of months because setting up the card online using their system is a bit of a hassle. They aren't the cheapest either; however, the people are nice and patient. | |||
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| Likely to recommend |
—
Georgia Natural Gas ® : Meh
from
Mableton
on
October 3rd, 2016
Ok, Not Great. Also not the worst
| I had Georgia Natural Gas ® for about 2 years. They were fine, until a nasty winter and my gas was off for a couple days. Then my rates got way jacked up, and I have no idea why. I switched to Scanna, and have since been bathed in the warm glow of their natural gas embrace. There bills are cheap. | |||
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| Likely to recommend |
—
Savio
from
Macon
on
September 1st, 2016
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| Likely to recommend |
One of the worst utility companies I've ever delt with.
| Call in and say I need an extra day to make full payment and then get disconnected so that they can charge an extra $60 to reconnect you. They are not like the other utility companies who have compassion and will work with one who is struggling to stay afloat. | |||
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| Likely to recommend |
—
Andrew
from
Augusta, GA
on
April 4th, 2024
Won't answer emails
| Two days after I signed up I received a promo offer from GNG. I asked (twice) if GNG would honor - NO RESPONSE. | |||
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| Likely to recommend |
—
Joseph
from
Kennesaw, GA
on
April 4th, 2023
A Company Without Integrity
| I was billed an incorrect $60 charge last month, which took me a while to rectify, but received an email indicating that it was done. However, this month's bill contains that same charge, hidden on the second page. The first page reflects the credit however, the second page indicates that $60 was brought forward from last month and added to the current charges. No one has responded to my emails about it. And after holding on the phone for 40 minutes, a representative finally answered and hung up on me as I explained that the charge was an error. Georgia Natural Gas doesn't have poor customer service they're completely lacking in customer service. Although I only recently began service with this company, I'll pay whatever termination fee to sever all ties. If you're looking for a company with integrity, look elsewhere. | |||
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| Likely to recommend |
—
Denise
from
Kennesaw, GA
on
February 17th, 2023
Signed up but account not transferred to GNG
| Signed up for a promo rate and account was accepted. To date it has not been transferred (three months?). Is this a Georgia Natural Gas ® problem or an AGL issue? | |||
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—
Frank L
from
Marietta, GA
on
April 25th, 2022
Mary Hoggins
| Was not told about $60 fee! Bill for gas usage sooo much higher than my previous company | |||
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| Likely to recommend |
—
Mary Higgins
from
Dawsonville, GA
on
March 18th, 2022
We're sorry to hear that you haven't had the best experience with us recently. If you please would send us your contact information and account number to customerservice@gng.com. Please reference GA Gas Savings attention Consumer Relations in the subject line.
— Georgia Natural Gas®
Georgia Natural Gas ® accepts NO accountability for their mistakes or actions
|
I was a customer of GNG for over a decade - always renewing my therm contract the month before expiration - the rate was alwqays .49 - .55 per therm range. I called last fall and renewed as I always have - then noticed several months later that I was billed at $1.89 to $1.99 per therm. When I called and (finally) got someone to taslk about it, they stated thet THEIR records didn't reflect my call or renewal, even though I have all the notes of the call. GNG did not accept any accountability for their rep's mistake in not registering / binding my renewal. Now they've billed me over $700 for 2 months of gas service at almost $2.00 per therm. I suggest you go to Constellation or one of the other providers. GNG has apparently accepts nor requires accountability for their personnel. The onus is on YOU the customer to monitor and provide proof of what their people do. BTW - I asked to speak to a Supervisor- held for over 20 minutes only to be told the same thing - no record of your call so nothing I can do for you. |
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—
GNG Denies Accountability - Find Another Provider
from
Suwanee, GA
on
March 9th, 2022
ZERO Customer Service
| Like others, we signed up with GNG when they had the best fixed rate for our needs. Now that our contract is up, we started researching new rates and found a lower rate with a competitor. Since we were already customers with GNG, I decided to call them and see if they could match or beat that rate. After going through their automated selections, I was immediately connected to their switchboard operator and she connected me to the "Appropriate Department". The first time I was on hold for over 2 hours. Thinking maybe I got lost in the system, I hung up and went through the same process again...this time for an hour and still no pickup. It's amazing that the switchboard picks up within seconds, but after that, nothing. I sent a message through their website about cancelling service and still don't know if its actually cancelled. | |||
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| Likely to recommend |
—
RDW
from
Acworth, GA
on
March 4th, 2022
Disillusioned
| It was hard enough shopping for a six month plan, we as seniors could afford. When I found GNG, online, it was hard to get a decent rate for six months. Then we are being charged a high service charge. I called to see if it could be lowered. I was bluntly told that we're charged according to our credit. We have good credit. We're just on a fixed income. | |||
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| Likely to recommend |
—
Vidette Brown
from
Macon, GA
on
November 10th, 2021
We appreciate you providing feedback on your experience with our company. We have attempted to contact you by phone and email listed in your review. Please contact us at your earliest convenience to discuss your review.
— Georgia Natural Gas®
Terrible Customer Service
| Due to a move had to call GNG 2 times had to hold for an hour each time and then more time to resolve issue which did not get resolved. Calling back today and have had to hold 25 minutes so far. I call this terrible customer service. Sounds like they need to hire more employees. | |||
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| Likely to recommend |
—
GNG
from
Mcdonough, GA
on
November 1st, 2021
We wanted to thank you again for taking the time to speak with us today to provide feedback on your recent experience with our company. We apologize for any delays you have experienced while reaching our call center due to higher than usual hold times.
— Georgia Natural Gas®
Being Charged LATE FEE On Auto Pay
| I am being charged Late Fee and I am on AUTO PAY. Look at your GNG Bill and make sure your not being charged this. I cannot get through to customer service this is a problem | |||
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| Likely to recommend |
—
Jordan
from
Smyrna, GA
on
August 31st, 2021
Good morning. We're sorry to hear that you haven't had the best experience with us recently. We'd be happy to help. Please contact us at your earliest convenience at customerservice@gng.com so that we can assist.
— Georgia Natural Gas®
JUST DONT
| I had Georgia Gas to be set up and on for August 20th because I moved in my apartment on the Saturday the 21st (Day 1 without hot water). We got here hopeful and excited because we moved here from out of state. however after being sweaty from the move we went to take a shower and realized our gas was never turned on. by the time we realized it was too late to call, and they were closed on Sunday the 22nd (Day 2 without hot water). So come Monday August 23rd (Day 3 without hot water) I called first thing in the morning for Georgia gas to tell me that it was on and working. which was weird because it definitely wasnt. no stove, no hot water, no fireplace. so they told me to call maintenance at my apartment to get it handled because it was a problem on their end. so I did, called maintenance for them to come out and tell me that gas wasnt on and that the meter in fact was locked so there was no way it could be on. So I called Tuesday (Day 4 without hot water) for them to give me the run around again. At this point im frustrated WHY CANT YOU JUST SEND A TECHNICIAN???? I cant cook a proper meal or take a proper shower. So on Wednesday (Day 5 without hot water) we called again to get the situation handled I called 4 separate times after waiting 20 mins each time to get ahold of someone and finally my husband asked to speak to a manager. and then and only then did they send a technician to the apartment who in fact told us that the gas was OFF the entire time. im just confused as to why the multiple people I talked to said it was on. and am I being charged for the usage they claimed that we used. anyways I would definitely not recommend georgia gas if you want an honest reputable company GO ELSEWHERE. | |||
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| Likely to recommend |
—
Jazmyn Dove
from
Roswell, GA
on
August 25th, 2021
We would like to thank you for working with us to resolve your concerns and are happy to have you as a customer. We appreciate your business!
— Georgia Natural Gas®
Extremely Long Hold Time for Customer Service
| This year I've called many times on different days, at different times, and the results have been the same. Other than 1 lucky time when I got connected to a customer agent and spoke to her half way, then the line was conveniently disconnected before she | |||
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| Likely to recommend |
—
Kim C.
from
Norcross, GA
on
August 19th, 2021
We're sorry to hear that your recent experience with us wasn't the best it could have been. Please contact us via email at customerservice@gng.com so that we can follow up with you.
— Georgia Natural Gas®
NO CALL BACK, AWFUL AUTOMATED SYSTEM
| Took me 3 days to reach a representative and once I did, after being a LONG TIME GNG CUSTOMER,I wasnt given the customer service I deserved. VERY UNHAPPY with my new 12mo price plan. My advice, Shop around for another gas provider!!! | |||
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| Customer Service | |
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| Likely to recommend |
—
Suzy
from
Duluth, GA
on
August 13th, 2021
Good morning. We are concerned about your negative experience. Please email us at customerservice@gng.com with the GGS Case# 6567274 in the subject line. Please provide your contact information so we can reach out to you to discuss the situation.
— Georgia Natural Gas®
Late Charges Billed To Ontime Payments
| Lately I am being charged a $10 late fee on payments made 5 days prior to billing due dates. Been on hold for 50mins trying to reach customer service to resolve this issue. Time to change gas service? | |||
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| Likely to recommend |
—
Tony
from
Woodstock, GA
on
July 19th, 2021
Good morning. We are concerned about your negative experience. Please email us at customerservice@gng.com with the GGS Case# 6495038 in the subject line. Please provide your contact information so we can reach out to you to discuss the situation.
— Georgia Natural Gas®
Cost more than expected
| Gas South less expensive. | |||
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| Likely to recommend |
—
Christine Beguhn
from
Gainesville, GA
on
March 18th, 2021
To Costly
|
I took the Gas connection two months back and this month we received bill of 140$ and I feel this is too high for a single family home. The usage is around 100$ and I got a charge for another 40-45$ of maintenance fee which I believe is too high |
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—
Anindya Ghosh Dastidar
from
Alpharetta, GA
on
February 1st, 2021
Good morning. We are concerned about your negative experience. Please email us at customerservice@gng.com with the GGS Case# 6087909 in the subject line. Please provide your contact information so we can reach out to you to discuss the situation.
— Georgia Natural Gas®
Being charged for a vacant apt
| I called to disconnect my service and somehow they are saying I never called and they do not have a record of me calling. My account was on auto pay so I got charged for 2 months that I did not live at that apt. I called to let them know and sent prove that I am no longer at that address and even a letter from that apt complex that I turned in my keys and still said there is nothing they can do, I will not get a refund and to expect my final bill. Very upset that I have paid for a vacant apartment and will still get a final bill for a vacant apartment. I know this apt is vacant because I called the apt complex to let them know what is going on and they said it has been vacant since I moved out and no one has moved in. If I have prove why can I still not get refunded?? Ridiculous! Never again will I sign up for their service or recommend to anyone!! | |||
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| Likely to recommend |
—
Sindi Astorga
from
Norcross, GA
on
December 3rd, 2020
Good morning. We are concerned about your negative experience. Please email us at customerservice@gng.com with the GGS Case# 5921065 in the subject line. Please provide your contact information so we can reach out to you to discuss the situation.
— Georgia Natural Gas®
Terrible
|
I have maintained my gas payment religiously without fail for over 4 years now. Never missed a payment. I lost my job during the pandemic and accumulated a high bill. As soon as the disconnect pause order was lifted I was told if I do not pay in 5 days my service will be disconnected. I paid them over $600 in the past-due bill and they refuse to work with me on a remaining balance of less than a $100. They disconnected my service for $66 after paying more than $630. It's definitely time for a change of service. |
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| Likely to recommend |
—
Don
from
Norcross, GA
on
July 8th, 2020
Sorry to hear about your experience. Please email us at customerservice@gng.com and input GGS Case #5581702 as your subject line. We would like to reach out to you to discuss your concerns and work towards a resolution. Thank you
— Georgia Natural Gas®
GNG representative boasts that they turned off customers service for being penny shortage.
| My bill was approx. $231.00. I paid 97.91 on June 11th. I received a disconnection notice on the June 14th. On the 18th of June I paid 100.00. I always pay online. My final charges were 95.70, which I intended to pay July 6th, my payday. I received a bill July 5th with new charges plus pass due, 95.70. Leading me to believe that I would not be disconnected, since I had paid $100 of a 133.00 bill. Much to my surprise, by 2:00 pm my service was shut off. Needless to say I was very angry. I had made a good faith effort to pay my bill and customer service rep bragged that they just turned off service on a customer for a penny. How shameful!!! Additionally, Im paying $80.00 extra in fees even though I paid 3/4 of my bill. When I called GNG after paying the 100.00 the automated system did not say I was going to be disconnected, the system told me my balance. Once again leading me to think everything was ok. So much for being a long time customer. | |||
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| Likely to recommend |
—
A Penny Short
from
Tucker, GA
on
July 7th, 2018
Gross incompetence in resolving billing/payment issues
|
Currently owed a credit balance. Have been told three times that the check is in the mail. Have not received it. Doubt I ever will. One address, one house, one gas meter .... three accounts (my former husband, the new homeowners, and me) all associated with the service at one address at the same time. I requested discontinuation of service on 11/14/17 because House was sold and closing was scheduled for 11/15. Provided forwarding address for final bill. Received a HUGE bill and disconnect notice. I contacted GNG at which time GNG threatened to cut-off service if I did not pay the current amount due by phone even though I did not live there and had paid already. GNG had credited my former hisbsnds inactive acct. instead of my acct. They said they could not debit his acct and credit my acct for the payment; however, that is exactly what they did. I have been told three times that they would refund my overpayment, but as of today I have received nothing but credit balance statements. Gross incompetence in accounting practices and billing resolution. |
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| Likely to recommend |
—
J Davis
from
Dawsonville, GA
on
December 18th, 2017
Could be better
| On hold for long periods of time | |||
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| Likely to recommend |
—
Redd
from
Austell, GA
on
March 22nd, 2017
Early Termination Fee
| There were no explanation about early termination fee - except that terms and conditions were sent. A better offer came in from Gas South and I called to change - now I have a bill that includes early termination fee. In future, I will much more careful. I will not be doing business with GNG in future. moved to Gas South for better service and rates. | |||
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| Likely to recommend |
—
Malachi
from
Marietta
on
January 6th, 2017
I had problems
| At first I liked the look of the company,but when I went to try and make an order I had numerous problems with setting up the plan I wanted and the agent I spoke to did not seem to know what to do. | |||
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| Likely to recommend |
—
Teah
from
Atlanta
on
December 13th, 2016
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| Likely to recommend |
Gng app is terrible
| My service was disconnected because the app doesent work right. I have paperless billing. The app would say I didn't owe anything when I did infact owe or would not let me pay at all. So it's cut off because the app doesent work well. I would recommend this service to no one. They shouldn't offer paperless billing if the app is garbage. Customer service isn't great either | |||
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| Likely to recommend |
—
Keith Goodman
from
Winder, GA
on
August 12th, 2024
We're sorry to hear that you haven't had the best experience with us recently. Please send us your contact information and account number to customerservice@gng.com. Please refer to the subject line for GA Gas Savings Attention Consumer Relations.
— Georgia Natural Gas®
Sketchy competition practices
|
I manage my elderly Aunt's finances and upon paying her bills, I realized how costly her gas bills were with GNG. She has had long-term dimentia and did not realize she had to update her plan to continue with gas savings. Consequently, I decided to switch her to another competitor since they has a slightly better rate and that GNG made good profit from years of service.
Consequently, my transfer failed several times and upon investigation I was told by competitor that there was some discrepancy with the acct info between GNG and the main gas company, Atlanta Gas light. Apparently, the name was incorrect on the acct and that GNG explained it could not be changed for various reasons. For 3 months, I would call and get a different excuse to why the name change could not be done because we could only open another acct to make the correction. They would not allow us to transfer with just making a simple change. After getting the run around, I attempted to call Atlanta Gas light multiple times to tell them what was happening. A few reps told me to call my provider directly to work this out because they do not work with customers directly. However, one rep was nice enough to investigate this and made the change. I am totally grateful to her. Otherwise, we would have been stuck with GNG again which enraged me after knowing that they were making excuses for preventing us from switching services. They made the error because only they could communicate with Atlanta Gas Light and refused any attempt to correct it. I am saddened that they would go through such lengths for something so trivial. I am convinced that this was done purposefully as I spoke to supervisors who were feeding me info that was later debunked by Atlanta Gas light. They told me that they could not correct the acct profile however, I was able to call Atlanta Gas light and get the issue corrected. Shame on GNG for these unfair competition practices. I would never come back to GNG even if they have the cheapest therm rate in GA! GNG, that was extremely stupid on your part as you lost a customer for life. THIS IS NOT A FAKE REVIEW AND IS VERY MUCH LIGITIMATE! Unbelievable to me that you are currently the highest rated gas company and I wanted to submit this review to bring light to this unfair practice. I am sure all the gas companies practice this shady practice, but this needs to be brought to light and addressed. Thanks you for reading. |
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—
Ces328
from
Mcdonough, GA
on
June 30th, 2024
Total Scam - Stay away
| GNC is scamming customers. They offer a good price to lock for 12 months, but then quietly switch to variable price which is 3 x times more. And then claim they sent multiple reminders and refuse to work with you on any payment arrangements or mitigation. Only solution is to pay they bill or end up in collections. | |||
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| Likely to recommend |
—
Amanda
from
Smyrna, GA
on
May 8th, 2024
Customer
| On seasonal billing. Notified gas company that I had credit of $560 to be applied to account in addition to $200 paid. In the Winter still cut off service. Instead of returning payments to Partnership for Community Action company reconnected service and billed for unnecessary charges. Upon request to turn seasonal see off Representative STILL wants early termination fee EVEN THOUGH IM ON SEASONAL BILLING. WORST COMPANY WILL NEVER USE COMPANY AGAIN. | |||
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| Likely to recommend |
—
Customer
from
Lithonia, GA
on
April 29th, 2024
Horrible experience as a new customer
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When I called yesterday and was needing to get my account number and couldn't get any assistance.
I was really upset and asked to speak with a supervisor. Once I spoke with a supervisor I was really not feeling very valued as a new customer. And I was very clear that my information was entered incorrectly and I was made to feel like I was the one that gave the information incorrectly and I was told by the supervisor that If they were going to listen to the phone call and call me right back of which that supervisor did not do. 3 and a 1/2 hours later. After not hearing from that seat back again so that I could obtain my account number which I should have not had to call back. I know that it didn't take over 3 hours to listen to that. Initial account set up to get what needed to be Obtain from that conversation when setting up the account. My social security number because you ran my credit report. I'm being told that I gave my wrong social security number. When I know that I didn't. I don't like being told that I did something wrong when somebody clearly entered the wrong information because they couldn't obtain. Correctly what I said secondelete.I don't know how you're emailing me but then tell me you don't have my email address. The supervisor clearly had an attitude and then wondered why I had an attitude with her after her attitude. After not hearing from that supervisor after assuring me.She was going to call back and not hearing from her after 3 hours.I then spoke with Vanetta who was more than helpful and quite accommodating. Vanetta was able to give me my account number so that I can go ahead and set app my account.Which it shouldn't take a rocket scientist to be able to help assist a new customer with setting app an account by getting them.Their account number this was beyond ridiculous. In addition, the first so-called supervisor then called me back with another attitude which gave me another attitude back with her. I would like a regional manager to call me back. Because I don't like this entire process and how it went down. And if this is how it's got to be treated as a new owner, you'll have a severe problem with your entire organization. |
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—
Janelle Scogin
from
Hiram, GA
on
March 26th, 2024
They lie and scam
| I signed up for a fixed rate. Then they told me it was only for two months (8 months after I signed up). By the time winter hit, they had me on a variable rate with bills going well above $400 and $500. I asked for proof this is what I signed up for and they were unable to provide any proof. They also refused to adjust my previous rates. They have no issue taking advantage of a young family in these horrible times of inflation. I can't believe they are even in business!! | |||
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| Likely to recommend |
—
Mrs. Sims
from
Woodstock, GA
on
March 5th, 2024
BEYOND DISSATISFIED
| I freshly moved into my first apartment and they tried to CHARGE me for an apartment I didnt even stay in. On top of that I paid them $169 literally last month and they took it upon themselves to add that to the apartment I NEVER lived in. So now Ive paid for a place Ive never set foot in and Im behind. THEN they cut my gas off due to none payment when I CLEARLY paid 169 last month they TOOK my money and paid for another apartment WITHOUT consent. TERRIBLE YOU ALL ARE TERRIBLE | |||
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| Likely to recommend |
—
Rochelle
from
Stone Mountain, GA
on
February 27th, 2024
We're sorry to hear that you haven't had the best experience with us recently. If you would please send us your contact information and account number to customerservice@gng.com so that we can assist. Please reference GA Gas Savings Attention Consumer Relations in the subject line.
— Georgia Natural Gas®
A truly terrible company
|
GNG is the worst company Ive had the displeasure of working with. We signed up for a promotion and the billing never matched the promotion price.
The website is very difficult to navigate and even more difficult to get into. Every time I login Im told the info is incorrect and then I am logged out. I havent been able to get it the last week with no help from customer service. I made my last payment on the 27th and my gas was just shut off yesterday, the 20th. I received no bill, no email, no phone call or no letter in the mail from GNG. No notice or even a bill from them. When I called customer service they had no explanation for me other than to tell me that it would be 3-4 days until a technician could be out to turn it back on. So here I sit with no water or stove for 4 days because of the incompetence of this company as well as lack of communication. The company is inhumane and unprofessional. I highly suggest doing your research and using a different company. Do not use GNG. |
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—
Kathleen
from
Smyrna, GA
on
February 21st, 2024
We're sorry to hear that you haven't had the best experience with us recently. If you would please send us your contact information and account number to customerservice@gng.com so that we can assist. Please reference GA Gas Savings Attention Consumer Relations in the subject line.
— Georgia Natural Gas®
Stay away from GNG they will rip you off
|
I had signed up for their service for the typical 1 year contract at 65 cents per therm. Had auto bill pay setup so was not checking my bill as well as I should every month, but it was usually the same so I was not diligent in checking up on the bill.
My annual contract ended and they decided to bump me up to $2.09 per therm and this happened to be in the winter months and I was hit with a heating impacted bill of over $300. Will never trust GNG ever again. |
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—
Rich In Roswell GA
from
Roswell, GA
on
February 20th, 2024
We're sorry to hear that you haven't had the best experience with us recently. If you would please send us your contact information and account number to customerservice@gng.com so that we can assist. Please reference GA Gas Savings Attention Consumer Relations in the subject line.
— Georgia Natural Gas®
Do not use this company!!!
|
For your own sake, please do not use this provider. There are others that will not treat you the way I have been treated.
I sold a building in 2022, and Georgia Natural Gas Refused to turn the gas off. First , they could not find the account. Then, they found they account and refused to turn it off. They said they could not find the gas meter even though it is next to the front door. Then, I stopped paying the bill, and they somehow immediately found the gas meter to turn off. Then, they refused to give me more than a month free, so I had to pay the bill for 17 months. I have wasted tons of money and time dealing with Georgia Natural Gas, and I hope nobody has my experience. |
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—
Knapp
from
Tucker, GA
on
February 19th, 2024
Buyer beware.
| Worst experience ever this company will scam you and trick you into a bs plan that will cost you in the long run. | |||
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| Likely to recommend |
—
Demetrius Tatum
from
Decatur, GA
on
February 16th, 2024
Robbing customer by huge bill. plans will not get changed until they bankrupt you
|
I got billed for 577.29$ for last month and 489.42 for this month, which is a complete robbery and cheating from GNG.
I called and asked to change my plan to .59$ from last month but they are saying it will take 2 or 3 billing cycles. i accepted the initial 577.29 but this new bill even after complaining is not acceptable and I have no way to pay this |
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—
Sujithlal
from
Norcross, GA
on
February 13th, 2024
We're sorry to hear that you haven't had the best experience with us recently. If you would please send us your contact information and account number to customerservice@gng.com so that we can assist,. Please reference GA Gas Savings Attention Consumer Relations in the subject line.
— Georgia Natural Gas®
No details sent in writing
| Took weeks of phone calls to get details sent. Never again | |||
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| Likely to recommend |
—
C
from
Savannah, GA
on
February 13th, 2024
$300 gas bill
| This is absolutely outrageous. My 1200 square foot house was billed 224 for 30 days the last billing cycle. the latest bill was for 28 days and Over $300 ...I'm being charged $2.09 per therm. Why is a therm of gas so high... | |||
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—
Tim V
from
Duluth, GA
on
February 12th, 2024
Least customer oriented
| Very unhappy and frustrated because of billing and deposit amount. Portal says no deposit when I applied but I am charged. Received a shocking bill as welcome | |||
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—
Frustrated N Shocked
from
Alpharetta, GA
on
February 3rd, 2024
Unfair, Deceptive, and Abusive Practices
| GNG company representatives fail to be forth right about all of the programs offered by GNG to have customers pay higher therm rates. Furthermore, when supervisors are to research the matter, the research is biased and fails to notate the practices of the Representative. This was my exact experience. These companies are greedy and predatorily in consumer practices. | |||
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—
Lorraine
from
Atlanta, GA
on
February 1st, 2024
GNG Service is lacking
| When ordered service, price per therm not as quoted, billing is a mess! Make prompt payments (send check before or by due date), GNG does not cash check or credit account for up to 2 weeks after payment . Shows I have balance due, then catches up and adjustment made to next month for "overpayment", but new bill doesn't reflect it, so I overpay on next month and then back through the circle again. I do not nave this issue with any other providers I have. I've contacted customer service 3 times and it's very clear they don't care and don't want to help. Some to the point of rude. I plan to switch to another provider. | |||
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—
LD
from
Atlanta, GA
on
January 4th, 2024
We're sorry to hear that you haven't had the best experience with us recently. If you would please send us your contact information and account number to customerservice@gng.com, Please reference GA Gas Savings Attention Consumer Relations in the subject line.
— Georgia Natural Gas®
Customer Service Agent not telling the truth
| On October 17th I spoke to Veronica at 12.26 and she told me she would waive the connection fee as a courtesy for doing business with GNG. Veronica said I would have to call back because she couldn't do it until my service had started. I called back and the new customer service agent says theirs's no record of it. I have not received my Connect23 Visa card as of today. | |||
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—
Timothy Young
from
on
December 13th, 2023
Highway Robbery
| I renewed my contract with GNG in August, but changed from the flat rate plan to the per therm plan. For the last 30 days I used a total of 10.4 therms, but still got billed for the flat rate because, according to them, it takes 1-2 billing cycles for tge account to change. And I don't get any credit for the difference! My bill should have been about $10 plus all the made up fees, but now I'm told if I break my new contract I will be charged early termination fees. They'd better take a picture of the last payment I made because that's the last money they're gonna see from me! | |||
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| Likely to recommend |
—
MELISSA SIMON
from
Morrow, GA
on
October 9th, 2023
Refund check.
| Waiting for refund check for over 5 weeks. Called customer service doesn't know what's going on. May send another refund check will take up to six weeks. Outrageous. | |||
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—
Peter Konz
from
Atlanta, GA
on
August 15th, 2023
Very Poor Customer Service
| I purchased a new HVAC system and want to test the gas line flow to the HVAC and verify if my new system is able to light the gas unit and see of it safely heats. I want to remove the lock and unlock the gas valve for a brief test. I'm told there is a service charges in the amount of $60.00 to preform this task. I find that this is an absolutely unreasonable and an outrageous fee to pay for this service. I want to run the gas flow for 10 minutes and run a safety check. People purchase new HVAC systems every day and need to check their systems. This is yet another example of GNG nickel and diming charges that consistently drive customers crazy. Additionally, your telephone connections are third world and very bad connections. I can't even hear the representative because the sound quality is so poor hearing nothing but static and pixilated sound and after three bad calls I just gave up. This is also really annoying. Another example of cheap and inefficient service making contacting GNG not easy and reliable for customers. GNG should provide a brief unlocking service to customs as a free service once every two or three years. Removing the lock and turning on the gas flow for 10 minutes so as to verify the safely and function of my new HVAC system seams little to ask of a public utility. | |||
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—
PC Mohr
from
Savannah, GA
on
June 30th, 2023
GA Natural Gas Plan Confusion
| I do not want service to start on 6/12/23. I want service to start on 7/1/23 as indicated in your information would happen if I signed up before 6/19/23 that service would start on the first of the following month. | |||
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| Likely to recommend |
—
Bob Weil
from
Smyrna, GA
on
June 9th, 2023
Scammers!
| They force you to choose a plan that puts you in a two year contract that comes with a $200.00 fee if you choose to go with another company with a better rate!!! Be very careful what you accept when the plan youre in ends!!!! Youre basically locked in forever with these people! and I had been a customer for many, many years! | |||
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| Likely to recommend |
—
Joe
from
Douglasville, GA
on
June 8th, 2023
Misinformation and lack of customer respect.
| At the time that I signed up for GNG I was told that the monthly service charge ranged from $5.99-$7.99/month based on an individuals credit rating. When I received your contract I saw that my charge was to be $7.99. I called and spoke to a customer rep who after placing me on hold twice to confer with someone that the fee was based on Experian, that GNG took their advice and that I would have to call them for an explanation. Considering my FICO rating of 811, on April 3rd. I sent a letter to your president, Mike Braswell, querying this. To date I have had no reply of any nature to either this or my follow-up letter of May 19, yet I have received your bill for eight days service with both a $7.99 service charge and a second, unexplained "gas charge" of $10.75. So much for a GNG welcome and customer service. | |||
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—
Robert S. Pino
from
Marietta, GA
on
May 24th, 2023
Like pulling teeth to sign-up
| A long and laborious call to get signed-up and no confirmation that we were ever finished and the process was successful. | |||
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—
Jrl2442
from
Atlanta, GA
on
April 28th, 2023
Poor services from GNG
|
I changed to guaranteed plan on 4/07/2023 . The last billing cycle ended on 04/10/2023.
The customer care rep says it will take 2 billing cycle to reflect the change and I have to pay my previous rate until then. Never seen such a slow process in the developed country like US. |
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—
Karthik
from
Smyrna, GA
on
April 19th, 2023
Worthless
| Ordered to change gas supplier, if I understand correctly, the supplier did not change, with o reason given. | |||
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—
MD
from
Lilburn, GA
on
April 5th, 2023
Coupon apply issues
| Not good experience as a new client promise one things but didn't apply my coupon as they told me to get better rate per term. | |||
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—
LS
from
Duluth, GA
on
April 5th, 2023
Never Choose GNG
| Hours and hours spent on the phone to get a credit on an early termination fee of $150, that they told me should have never been charged. The lady asked for the best contact number, in case we were disconnected. I gave her 2 phone numbers. After an hour and 45 minutes, we were disconnected. She didn't call back. She had already taken care of the $150 fee but I asked for the taxes on the fee to be credited back, as well, before we were disconnected. So, I call back the next day and the new customer rep told me not only was I not getting the sales tax back, a manager had also reversed the early termination credit and put it back on my bill. VERY Long story, short, it took another hour and a half of my life to request all phone conversations be reviewed to get my $150 back. But for some reason they refuse to credit back the extra taxes. The entire situation is still very hard to fathom. Quick story from 2 years ago, when I called to have my service stopped because I only use gas for heat. I was told it would be 3 weeks before they could turn it off. I asked to get it done before I was pushed over into another month of AGL pass thru charges, taxes, fees etc. I own a store and have 2 meters so, before I even use a single therm of gas my bills are about $140 each. Needless to say, they couldn't get my gas turned off before the next billing cycle. So I was forced to pay $280 for 2 days in the new cycle. They issued a $30 credit for the inconvenience. I will never use or recommend GNG again in this lifetime. I actually have more nightmare stories, from over the years, both residential and commercial, but I think we get a pretty good understanding of their business practice | |||
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—
Josie
from
Cumming, GA
on
April 5th, 2023
Sloppy process to switch
|
Based on a good rate, I made the decision to switch back to Georgia Natural Gas from Walton. I felt frustrated by the sloppy switch process. GNG had my maiden name (which has not been used in 20 years!) attached to the address in their system. I had switched to my married name when we switched to Walton. This hampered the opening of an account. I provided a copy of my marriage license to GNG and the emails I get from them still had my maiden name. I finally got confirmation for a new account with GNG, but GNG provided no official service start date. I was baffled when I continued to receive Walton statements for more than a month. All of this nonsense has given me a bad feeling about GNG. I look forward to finding a different gas service when my contract is up.
Sincerely, Linda B Hatten |
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—
LHatten
from
Decatur, GA
on
April 3rd, 2023
Over before starting
| Customer services was basically nonexistent. They wouldn't change my cut on date, which left me 30 days with limited gas from my previous supplier. Then when the date came to turn on the gas at my house, they forgot until I called, and then told me that I had to resubmit my order because the gas was no longer on at my house. I cancelled the request all together. It was a complete (and costly) waste of my time. I also could never get a human on the phone, and had to communicate through text. I ended up going back to my previous provider who had no issue turning the gas back on in a timely fashion, and I spoke to human when I called. | |||
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—
Leslie
from
Atlanta, GA
on
March 26th, 2023
Very difficult
| We had to call several times and it was very difficult to get signed up. Even tried to sign up online. It took a very long time to sign up on the phone. I would recommend getting new people to answer your phone. At the end a salesperson came on the line to try to sell us something. Very unprofessional. | |||
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—
Patty
from
Ringgold, GA
on
March 17th, 2023
Unclear about AGCL base charge
| I switched from gas south to gng only to find out that the sales rep mislead me with an offer of a cheaper therm price but hid the fact that AGCL charge is higher than gas south, so in the end I am paying more now for the same service. No reason to switch if I had known this. Ive been calling and writing and no one seems to know what the pass thru base price is or how much or anything be aware. | |||
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—
FA
from
Marietta, GA
on
March 10th, 2023
My bill increased 100% - GNG charged me three times the advertised rate
|
Do not give this business your money.
I have been a customer of Georgia Natural Gas sinve October 2020. I signed up for the fixed rate "Guaranteed Plan" for convenience sale. My usage has remained the same on average this entire time but my bill increased 100% from November 2022 to December 2022. I am being charged almost three times their advertised contract rate. They automatically renewed my contract before I saw the increased bill so I can't switch to something more affordable without paying a $150 early contract termination fee. This is reprehensible price gouging. I have filed complaints with the Better Business Bureau and the Georgia Public Service Commission. |
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| Account Management | |
| Likely to recommend |
—
Yojji
from
Athens, GA
on
February 23rd, 2023
Terrible
| Signed up with GNG, but two weeks later no communication, no activating my account, and customer service has enormous hold times - over an hour the first time today - and then they hung up on me still on hold for the second try. Absolutely pathetic. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
George
from
Smyrna, GA
on
February 22nd, 2023
Incorrect billing
| First bill included usage prior to service transfer date. Second bill meter reading is also much higher than actual meter. No response from company. Will be canceling with this provider and moving away from this Nat Gas broker | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Brittney
from
Gainesville, GA
on
February 22nd, 2023
Impossible to get a human and website does not work to renew
| I have been trying to renew my fix rate for a month now and their website crashes on multiple devices and was on hold for almost and hour 3 times and we hung up on. One time I even heard kiss screaming in the back ground. So completely rude and not worth the cheaper therms. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Brandi
from
Canton, GA
on
January 30th, 2023
Look elsewhere, not with GNG
| Service was mediocre and rates too high. No benefits for a returning customer. Terribly disappointed. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Alexander
from
Lithonia, GA
on
January 17th, 2023
High connect charge
| No one told me there was going to be 2 connections charges on my bill? That's ridiculous. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Sharita
from
Atlanta, GA
on
January 5th, 2023
Horrible Process to Turn Off Service
| I requested weeks in advance to turn off my service in an apartment complex. They said it was scheduled successfully. The day it was supposed to be turned off, no communication from GNG. I called a few days afterwards, and they said Id get my final bill in my email. Got a bill today that looked like a regular bill, so I called again to make sure its a final bill and that the service was turned off. They said the turn-off was unsuccessful even though they never communicated to me the day the service was supposed to be turned off. Now Im trying to stop service after moving to a different state, and the best they could do was tell me to hope that the turn-off would be successful this time. Absolutely horrible process to try and stop service when you live in an apartment complex and are moving. Im very upset that there was no communication from GNG about the unsuccessful stopping of service nor a better way to stop service when I live in another state. All they said to do was call back the day after my scheduled stop of service and hope it was successful. Horrible. Horrible process. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Morgan
from
Atlanta, GA
on
January 5th, 2023
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