Georgia Natural Gas ??® Customer Reviews

The best review categories for Georgia Natural Gas ??® are their plans and pricing, with an average of 2.3 stars, and the order experience, with an average of 2.2 stars.

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Plans & Pricing

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Georgia Gas Savings's Gold Tier Providers are the best of the best in Georgia gas. These are the best providers over the past year at providing customers and communities great service, stellar customer service, and top of the line resources, just to name a few things. When you select one of these providers, know you're choosing from among the best options in the Georgia gas market.

Recent Good Review from Debi

Happy with the change in companies

Excellent customer service and the best price in Georgia.

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Likely to recommend

— Debi from Decatur, GA on May 30th, 2023

Most Recent 5 Star Reviews

24 Customer Reviews Written Overall

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Likely to recommend

Happy with the change in companies

Excellent customer service and the best price in Georgia.

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— Debi from Decatur, GA on May 30th, 2023

Excellent Customer Service

The very best offers and prices. Customer service has been quite timely and helpful with my concerns.

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— Seven from Evans, GA on April 17th, 2023

I like Georgia Natural Gas

I am satisfied with my service from Georgia Natural gas . I only have a gas water heater and a gas stove so far all is well. i am very happy with the plan I have it works for me.

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— Corinne Benefield from Waycross, GA on April 15th, 2023

We wanted to thank you again for providing your feedback with our company. We appreciate your business!

— Georgia Natural Gas ??®

Easiest way to save money

The Georgia Gas Savings website is great.
You can find listings of all the gas providers in your zip code and their current prices per therm so you can compare all options in one place. Not only does the website show the price per therm it also shows you the different pricing per length of contract, i.e. 6, 12,18,24 or 36 month terms along with the range of monthly additional fees. Once you choose the plan and provider that is right for you all you need to do is click the link and you can sign up with your new provider instantly. If you received notice that your current contract is up and your cost of gas per therm is sky rocketing, do not wait go to the Georgia Gas Savings website and choose your new provider to start saving your hard earned money because you will find cheaper options than your current provider is offering you to stay with them at Their new price per therm.

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— K Kero from Athens, GA on April 6th, 2023

We wanted to thank you again for providing your feedback with our company. We appreciate your business!

— Georgia Natural Gas ??®

So far, so good

I switched to GNG from another marketer because my contracts always expire in November and I wanted a 6 month contract to bring me to renewing at a less expensive time of year gas-price-wise. GNG offered that short contract with a very good price and so far their billing and management has been good.

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— Linda from Decatur, GA on January 15th, 2023

We wanted to thank you again for providing your feedback with our company. We appreciate your business!

— Georgia Natural Gas ??®

Great representatives!

I had to call in to transfer service and had some issues but the phone respresentative, Lisa, was very knowledgeable and happy to help, as were other representatives I talked to. I ended up not needing the service but the experience was positive and if it's ever needed, I know where to go.

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— SH from Atlanta, GA on April 28th, 2022

We wanted to thank you again for providing your feedback with our company. We appreciate your business!

— Georgia Natural Gas ??®

On line gas service order

The process to switch to a new gas service provider was easy and convenient.

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— Osher from Roswell, GA on April 23rd, 2022

We wanted to thank you again for providing your feedback with our company. We appreciate your business!

— Georgia Natural Gas ??®

Great, Hassle-Free Experience

Sign-up was easy and the gentleman who came out to turn on the gas at our house was on time, very courteous, and thoroughly checked to make sure all of the gas appliances /units were working properly. I could not have been more satisfied.

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— Tim - New To Area from Augusta, GA on November 3rd, 2021

We're happy to hear that your experience with us has been a positive one. Welcome to GNG! We appreciate your business!

— Georgia Natural Gas ??®

169 travis dr

Good

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— Judy McMurrain from Stapleton, GA on July 19th, 2021

We're happy to hear that your experience with us has been a positive one. Welcome to GNG! We appreciate your business!

— Georgia Natural Gas ??®

Jha1948

No problems at this time

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— James Abbott from Barnesville, GA on July 3rd, 2021

Most Recent 4 Star Reviews

27 Customer Reviews Written Overall

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Service

We got off to a rocky start but Im hoping there is a smooth ride ahead

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— Karen from Avondale Estates, GA on March 13th, 2023

We wanted to thank you again for providing your feedback with our company. We appreciate your business!

— Georgia Natural Gas ??®

I'm going to be COLD

Gas prices are getting so high. I know I will be cold, I'm cutting my heat way down and layering up my clothes~

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— Laura from Rome, GA on January 24th, 2023

Returning customer

GNG was a easy and rewarding switch. I've used GNG in the past and was glad to return when available.

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— Henry from Canton, GA on October 4th, 2022

We wanted to thank you again for taking the time to provide feedback on your recent experience with our company. We appreciate your business!

— Georgia Natural Gas ??®

Just starting

GNG was quick and efficient getting me set up. I haven't needed to use gas yet, but I feel ready for winter when the time comes.

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— Gerry Martin from Macon, GA on June 29th, 2022

We wanted to thank you again for taking the time to provide feedback on your experience with our company. We appreciate your business!

— Georgia Natural Gas ??®

GNG Great

My experience with GNG has been excellent. Communications were accomplished via email and that made the process easy!

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— DeHo from Decatur, GA on April 16th, 2022

We wanted to thank you again for providing your feedback with our company. We appreciate your business!

— Georgia Natural Gas ??®

New customer

Haven't had much experience yet with the GNG but so far so good.

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— Customer52 from Dallas, GA on April 6th, 2022

We wanted to thank you again for providing your feedback with our company. We appreciate your business!

— Georgia Natural Gas ??®

Me and GNG

So far so good.

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— Dan Phillips from Graysville, GA on March 22nd, 2022

We wanted to thank you again for providing feedback on your recent experience with our company. We appreciate your business!

— Georgia Natural Gas ??®

As expected. Professional.

I didn't speak to anyone. Everything was online.

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— Janet Hall from Rome, GA on November 14th, 2021

We're sorry to hear that you haven't had the best experience with us recently. We'd be happy to help. Please contact us at your earliest convenience at customerservice@gng.com so that we can assist.

— Georgia Natural Gas ??®

New Customer

I started gas service in May, and so far so good.

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— Mrs. Crumpler from Stone Mountain, GA on July 10th, 2021

We're happy to hear that your experience with us has been a positive one. Welcome to GNG! We appreciate your business!

— Georgia Natural Gas ??®

Great

The customer service was awesome and he was very helpful

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— Dorothy from Norcross, GA on May 13th, 2021

Most Recent 3 Star Reviews

21 Customer Reviews Written Overall

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GNG Gas Comments

I found it easy to sign up and impossible to resolve a question by phone afterwards. I had better luck getting a response with the "Contact" option on their website. I am beginning my second calendar month and everything seems to have leveled off..........but then I haven't needed another human response from their customer service again.

They also tried to release themselves from any financial responsibility for sign up benefits advertised on their "signup" mailer which prompted me to change gas suppliers. They blamed the "problem" on their "gas marketer" but subsequently agreed to pay the benefits to "Maintain Goodwill"! They honored their advertisements..................... but only after seeing that I begged them to do so.

You asked!!!!!

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— Richard from Comer, GA on April 17th, 2023

Credit For Switching

Waiting on my $200.00 credit for switching from XOOM

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— Bill H from Duluth, GA on April 12th, 2023

Ordering Problem

I first contacted Georga Gas savings on January 13, 2023. They took my information and I thought I was good to go. I started early to ensure a smooth and less costly process. Didn't get anything at the beginning of February so I called to find out that they never heard of me and had to do a start day on February 6, 2023. Then got told about AGL. I had to pay 2 extra months at the highest rate.

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— Robert Gray from Evans, GA on April 4th, 2023

Ordering Problem

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— Robert Gray from Evans, GA on April 4th, 2023

Price did not match

Price I received when signing up does not match price Im now paying.

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— Dustin from Marietta, GA on December 31st, 2022

Not so happy

Checking the prices and signing up was easy. They came out very quickly to switch the service on. However I have 2 points I would like to mention:
1) my first month billing cycle was 3 days only. The gas for 3 days cost me $3, and the 'monthly charge' was $8.99 - that's a bit of a piss take because they most probably charged the previous tenant in this house the same $8.99 for the partial month, so basically they got the monthly charges twice.
2) when I was searching for a gas provider, they had the prices displayed, however they never mentioned that switching on the service costs $60, which was added to my second bill - not even the first one.
Other than these they're OK.

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— Not So Happy Client from Douglasville, GA on May 11th, 2022

We're sorry to hear that you haven't had the best experience with us recently. If you please would send us your contact information and account number to customerservice@gng.com. Please reference GA Gas Savings attention Consumer Relations in the subject line.

— Georgia Natural Gas ??®

My first bill

I switched to Georgia Natural because of the promotion, even with your monthly service charge was $1.00 more. However, what I couldn't & still don't understand, why my charges for one day of service was $74.16. I still would like an answer.

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— Emma J. Fountain from Atlanta, GA on March 17th, 2022

We wanted to thank you again for taking the time to speak with us today about your account. Please feel free to reach out to us if you need anything else. We appreciate your business!

— Georgia Natural Gas ??®

The only green-ish option

I picked this provider because it's the only one with any kind of "green"/carbon-reducing option. Their "Greener Life" program only offsets usage emissions (not production or distribution), and does so mostly by capturing landfill gas (which doubles as developing a new fuel source for which the program still won't offset production emissions), plus a little bit of "improved forest management". That's nowhere near making my gas use carbon negative, but it's the only reduction available so I'll take it. The process of switching providers had some weirdness where I set up my online account password and whatnot shortly after ordering the switch but couldn't actually log in until after they issued my first bill well after the switch date. That had me worried that something wasn't right, but really it was just that I couldn't see anything 'cause I couldn't log in. Since the switch everything has gone smoothly.

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— Shad Sterling from on July 7th, 2021

Prices are higher than competitors

Prices are higher and autopay and account management is really poor

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— Rhanna from Acworth, GA on April 8th, 2021

Too early to tell??

It too early to answer questions you ask. I haven't received my first billing from GA Natural Gas

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— WER from Marietta, GA on March 27th, 2021

Most Recent 2 Star Reviews

22 Customer Reviews Written Overall

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Won't answer emails

Two days after I signed up I received a promo offer from GNG. I asked (twice) if GNG would honor - NO RESPONSE.

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— Joseph from Kennesaw, GA on April 4th, 2023

A Company Without Integrity

I was billed an incorrect $60 charge last month, which took me a while to rectify, but received an email indicating that it was done. However, this month's bill contains that same charge, hidden on the second page. The first page reflects the credit however, the second page indicates that $60 was brought forward from last month and added to the current charges. No one has responded to my emails about it. And after holding on the phone for 40 minutes, a representative finally answered and hung up on me as I explained that the charge was an error. Georgia Natural Gas doesn't have poor customer service they're completely lacking in customer service. Although I only recently began service with this company, I'll pay whatever termination fee to sever all ties. If you're looking for a company with integrity, look elsewhere.

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— Denise from Kennesaw, GA on February 17th, 2023

Signed up but account not transferred to GNG

Signed up for a promo rate and account was accepted. To date it has not been transferred (three months?). Is this a Georgia Natural Gas ® problem or an AGL issue?

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— Frank L from Marietta, GA on April 25th, 2022

Mary Hoggins

Was not told about $60 fee! Bill for gas usage sooo much higher than my previous company

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— Mary Higgins from Dawsonville, GA on March 18th, 2022

— Georgia Natural Gas ??®

Georgia Natural Gas ® accepts NO accountability for their mistakes or actions

I was a customer of GNG for over a decade - always renewing my therm contract the month before expiration - the rate was alwqays .49 - .55 per therm range.
I called last fall and renewed as I always have - then noticed several months later that I was billed at $1.89 to $1.99 per therm.
When I called and (finally) got someone to taslk about it, they stated thet THEIR records didn't reflect my call or renewal, even though I have all the notes of the call.
GNG did not accept any accountability for their rep's mistake in not registering / binding my renewal.
Now they've billed me over $700 for 2 months of gas service at almost $2.00 per therm.
I suggest you go to Constellation or one of the other providers. GNG has apparently accepts nor requires accountability for their personnel. The onus is on YOU the customer to monitor and provide proof of what their people do.
BTW - I asked to speak to a Supervisor- held for over 20 minutes only to be told the same thing - no record of your call so nothing I can do for you.

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— GNG Denies Accountability - Find Another Provider from Suwanee, GA on March 9th, 2022

ZERO Customer Service

Like others, we signed up with GNG when they had the best fixed rate for our needs. Now that our contract is up, we started researching new rates and found a lower rate with a competitor. Since we were already customers with GNG, I decided to call them and see if they could match or beat that rate. After going through their automated selections, I was immediately connected to their switchboard operator and she connected me to the "Appropriate Department". The first time I was on hold for over 2 hours. Thinking maybe I got lost in the system, I hung up and went through the same process again...this time for an hour and still no pickup. It's amazing that the switchboard picks up within seconds, but after that, nothing. I sent a message through their website about cancelling service and still don't know if its actually cancelled.

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— RDW from Acworth, GA on March 4th, 2022

Disillusioned

It was hard enough shopping for a six month plan, we as seniors could afford. When I found GNG, online, it was hard to get a decent rate for six months. Then we are being charged a high service charge. I called to see if it could be lowered. I was bluntly told that we're charged according to our credit. We have good credit. We're just on a fixed income.

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— Vidette Brown from Macon, GA on November 10th, 2021

We appreciate you providing feedback on your experience with our company. We have attempted to contact you by phone and email listed in your review. Please contact us at your earliest convenience to discuss your review.

— Georgia Natural Gas ??®

Terrible Customer Service

Due to a move had to call GNG 2 times had to hold for an hour each time and then more time to resolve issue which did not get resolved. Calling back today and have had to hold 25 minutes so far. I call this terrible customer service. Sounds like they need to hire more employees.

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— GNG from Mcdonough, GA on November 1st, 2021

We wanted to thank you again for taking the time to speak with us today to provide feedback on your recent experience with our company. We apologize for any delays you have experienced while reaching our call center due to higher than usual hold times.

— Georgia Natural Gas ??®

Being Charged LATE FEE On Auto Pay

I am being charged Late Fee and I am on AUTO PAY. Look at your GNG Bill and make sure your not being charged this. I cannot get through to customer service this is a problem

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— Jordan from Smyrna, GA on August 31st, 2021

Good morning. We're sorry to hear that you haven't had the best experience with us recently. We'd be happy to help. Please contact us at your earliest convenience at customerservice@gng.com so that we can assist.

— Georgia Natural Gas ??®

JUST DONT

I had Georgia Gas to be set up and on for August 20th because I moved in my apartment on the Saturday the 21st (Day 1 without hot water). We got here hopeful and excited because we moved here from out of state. however after being sweaty from the move we went to take a shower and realized our gas was never turned on. by the time we realized it was too late to call, and they were closed on Sunday the 22nd (Day 2 without hot water). So come Monday August 23rd (Day 3 without hot water) I called first thing in the morning for Georgia gas to tell me that it was on and working. which was weird because it definitely wasnt. no stove, no hot water, no fireplace. so they told me to call maintenance at my apartment to get it handled because it was a problem on their end. so I did, called maintenance for them to come out and tell me that gas wasnt on and that the meter in fact was locked so there was no way it could be on. So I called Tuesday (Day 4 without hot water) for them to give me the run around again. At this point im frustrated WHY CANT YOU JUST SEND A TECHNICIAN???? I cant cook a proper meal or take a proper shower. So on Wednesday (Day 5 without hot water) we called again to get the situation handled I called 4 separate times after waiting 20 mins each time to get ahold of someone and finally my husband asked to speak to a manager. and then and only then did they send a technician to the apartment who in fact told us that the gas was OFF the entire time. im just confused as to why the multiple people I talked to said it was on. and am I being charged for the usage they claimed that we used. anyways I would definitely not recommend georgia gas if you want an honest reputable company GO ELSEWHERE.

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— Jazmyn Dove from Roswell, GA on August 25th, 2021

We would like to thank you for working with us to resolve your concerns and are happy to have you as a customer. We appreciate your business!

— Georgia Natural Gas ??®

Most Recent 1 Star Reviews

122 Customer Reviews Written Overall

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Very Poor Customer Service

I purchased a new HVAC system and want to test the gas line flow to the HVAC and verify if my new system is able to light the gas unit and see of it safely heats. I want to remove the lock and unlock the gas valve for a brief test. I'm told there is a service charges in the amount of $60.00 to preform this task. I find that this is an absolutely unreasonable and an outrageous fee to pay for this service. I want to run the gas flow for 10 minutes and run a safety check. People purchase new HVAC systems every day and need to check their systems. This is yet another example of GNG nickel and diming charges that consistently drive customers crazy. Additionally, your telephone connections are third world and very bad connections. I can't even hear the representative because the sound quality is so poor hearing nothing but static and pixilated sound and after three bad calls I just gave up. This is also really annoying. Another example of cheap and inefficient service making contacting GNG not easy and reliable for customers. GNG should provide a brief unlocking service to customs as a free service once every two or three years. Removing the lock and turning on the gas flow for 10 minutes so as to verify the safely and function of my new HVAC system seams little to ask of a public utility.

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— PC Mohr from Savannah, GA on June 30th, 2023

GA Natural Gas Plan Confusion

I do not want service to start on 6/12/23. I want service to start on 7/1/23 as indicated in your information would happen if I signed up before 6/19/23 that service would start on the first of the following month.

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— Bob Weil from Smyrna, GA on June 9th, 2023

Scammers!

They force you to choose a plan that puts you in a two year contract that comes with a $200.00 fee if you choose to go with another company with a better rate!!! Be very careful what you accept when the plan youre in ends!!!! Youre basically locked in forever with these people! and I had been a customer for many, many years!

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— Joe from Douglasville, GA on June 8th, 2023

Misinformation and lack of customer respect.

At the time that I signed up for GNG I was told that the monthly service charge ranged from $5.99-$7.99/month based on an individuals credit rating. When I received your contract I saw that my charge was to be $7.99. I called and spoke to a customer rep who after placing me on hold twice to confer with someone that the fee was based on Experian, that GNG took their advice and that I would have to call them for an explanation. Considering my FICO rating of 811, on April 3rd. I sent a letter to your president, Mike Braswell, querying this. To date I have had no reply of any nature to either this or my follow-up letter of May 19, yet I have received your bill for eight days service with both a $7.99 service charge and a second, unexplained "gas charge" of $10.75. So much for a GNG welcome and customer service.

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— Robert S. Pino from Marietta, GA on May 24th, 2023

Like pulling teeth to sign-up

A long and laborious call to get signed-up and no confirmation that we were ever finished and the process was successful.

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— Jrl2442 from Atlanta, GA on April 28th, 2023

Poor services from GNG

I changed to guaranteed plan on 4/07/2023 . The last billing cycle ended on 04/10/2023.
The customer care rep says it will take 2 billing cycle to reflect the change and I have to pay my previous rate until then. Never seen such a slow process in the developed country like US.

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— Karthik from Smyrna, GA on April 19th, 2023

Worthless

Ordered to change gas supplier, if I understand correctly, the supplier did not change, with o reason given.

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— MD from Lilburn, GA on April 5th, 2023

Coupon apply issues

Not good experience as a new client promise one things but didn't apply my coupon as they told me to get better rate per term.

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— LS from Duluth, GA on April 5th, 2023

Never Choose GNG

Hours and hours spent on the phone to get a credit on an early termination fee of $150, that they told me should have never been charged. The lady asked for the best contact number, in case we were disconnected. I gave her 2 phone numbers. After an hour and 45 minutes, we were disconnected. She didn't call back. She had already taken care of the $150 fee but I asked for the taxes on the fee to be credited back, as well, before we were disconnected. So, I call back the next day and the new customer rep told me not only was I not getting the sales tax back, a manager had also reversed the early termination credit and put it back on my bill. VERY Long story, short, it took another hour and a half of my life to request all phone conversations be reviewed to get my $150 back. But for some reason they refuse to credit back the extra taxes. The entire situation is still very hard to fathom. Quick story from 2 years ago, when I called to have my service stopped because I only use gas for heat. I was told it would be 3 weeks before they could turn it off. I asked to get it done before I was pushed over into another month of AGL pass thru charges, taxes, fees etc. I own a store and have 2 meters so, before I even use a single therm of gas my bills are about $140 each. Needless to say, they couldn't get my gas turned off before the next billing cycle. So I was forced to pay $280 for 2 days in the new cycle. They issued a $30 credit for the inconvenience. I will never use or recommend GNG again in this lifetime. I actually have more nightmare stories, from over the years, both residential and commercial, but I think we get a pretty good understanding of their business practice

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— Josie from Cumming, GA on April 5th, 2023

Sloppy process to switch

Based on a good rate, I made the decision to switch back to Georgia Natural Gas from Walton. I felt frustrated by the sloppy switch process. GNG had my maiden name (which has not been used in 20 years!) attached to the address in their system. I had switched to my married name when we switched to Walton. This hampered the opening of an account. I provided a copy of my marriage license to GNG and the emails I get from them still had my maiden name. I finally got confirmation for a new account with GNG, but GNG provided no official service start date. I was baffled when I continued to receive Walton statements for more than a month. All of this nonsense has given me a bad feeling about GNG. I look forward to finding a different gas service when my contract is up.
Sincerely,
Linda B Hatten