The best review categories for Georgia Natural Gas ??® are their plans and pricing, with an average of 2.3 stars, and the order experience, with an average of 2.2 stars.
Recent Good Review from Debi
Happy with the change in companies
Excellent customer service and the best price in Georgia. |
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Likely to recommend |
—
Debi
from
Decatur, GA
on
May 30th, 2023
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Likely to recommend |
Happy with the change in companies
Excellent customer service and the best price in Georgia. |
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Likely to recommend |
—
Debi
from
Decatur, GA
on
May 30th, 2023
Excellent Customer Service
The very best offers and prices. Customer service has been quite timely and helpful with my concerns. |
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Likely to recommend |
—
Seven
from
Evans, GA
on
April 17th, 2023
I like Georgia Natural Gas
I am satisfied with my service from Georgia Natural gas . I only have a gas water heater and a gas stove so far all is well. i am very happy with the plan I have it works for me. |
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Likely to recommend |
—
Corinne Benefield
from
Waycross, GA
on
April 15th, 2023

— Georgia Natural Gas ??®
Easiest way to save money
The Georgia Gas Savings website is great.
You can find listings of all the gas providers in your zip code and their current prices per therm so you can compare all options in one place. Not only does the website show the price per therm it also shows you the different pricing per length of contract, i.e. 6, 12,18,24 or 36 month terms along with the range of monthly additional fees. Once you choose the plan and provider that is right for you all you need to do is click the link and you can sign up with your new provider instantly. If you received notice that your current contract is up and your cost of gas per therm is sky rocketing, do not wait go to the Georgia Gas Savings website and choose your new provider to start saving your hard earned money because you will find cheaper options than your current provider is offering you to stay with them at Their new price per therm. |
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Likely to recommend |
—
K Kero
from
Athens, GA
on
April 6th, 2023

— Georgia Natural Gas ??®
So far, so good
I switched to GNG from another marketer because my contracts always expire in November and I wanted a 6 month contract to bring me to renewing at a less expensive time of year gas-price-wise. GNG offered that short contract with a very good price and so far their billing and management has been good. |
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Likely to recommend |
—
Linda
from
Decatur, GA
on
January 15th, 2023

— Georgia Natural Gas ??®
Great representatives!
I had to call in to transfer service and had some issues but the phone respresentative, Lisa, was very knowledgeable and happy to help, as were other representatives I talked to. I ended up not needing the service but the experience was positive and if it's ever needed, I know where to go. |
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Likely to recommend |
—
SH
from
Atlanta, GA
on
April 28th, 2022

— Georgia Natural Gas ??®
On line gas service order
The process to switch to a new gas service provider was easy and convenient. |
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Likely to recommend |
—
Osher
from
Roswell, GA
on
April 23rd, 2022

— Georgia Natural Gas ??®
Great, Hassle-Free Experience
Sign-up was easy and the gentleman who came out to turn on the gas at our house was on time, very courteous, and thoroughly checked to make sure all of the gas appliances /units were working properly. I could not have been more satisfied. |
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Likely to recommend |
—
Tim - New To Area
from
Augusta, GA
on
November 3rd, 2021

— Georgia Natural Gas ??®
169 travis dr
Good |
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Likely to recommend |
—
Judy McMurrain
from
Stapleton, GA
on
July 19th, 2021

— Georgia Natural Gas ??®
Jha1948
No problems at this time |
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Likely to recommend |
—
James Abbott
from
Barnesville, GA
on
July 3rd, 2021
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Likely to recommend |
Service
We got off to a rocky start but Im hoping there is a smooth ride ahead |
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Likely to recommend |
—
Karen
from
Avondale Estates, GA
on
March 13th, 2023

— Georgia Natural Gas ??®
I'm going to be COLD
Gas prices are getting so high. I know I will be cold, I'm cutting my heat way down and layering up my clothes~ |
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Likely to recommend |
—
Laura
from
Rome, GA
on
January 24th, 2023
Returning customer
GNG was a easy and rewarding switch. I've used GNG in the past and was glad to return when available. |
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Likely to recommend |
—
Henry
from
Canton, GA
on
October 4th, 2022

— Georgia Natural Gas ??®
Just starting
GNG was quick and efficient getting me set up. I haven't needed to use gas yet, but I feel ready for winter when the time comes. |
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Likely to recommend |
—
Gerry Martin
from
Macon, GA
on
June 29th, 2022

— Georgia Natural Gas ??®
GNG Great
My experience with GNG has been excellent. Communications were accomplished via email and that made the process easy! |
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Likely to recommend |
—
DeHo
from
Decatur, GA
on
April 16th, 2022

— Georgia Natural Gas ??®
New customer
Haven't had much experience yet with the GNG but so far so good. |
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Likely to recommend |
—
Customer52
from
Dallas, GA
on
April 6th, 2022

— Georgia Natural Gas ??®
Me and GNG
So far so good. |
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Likely to recommend |
—
Dan Phillips
from
Graysville, GA
on
March 22nd, 2022

— Georgia Natural Gas ??®
As expected. Professional.
I didn't speak to anyone. Everything was online. |
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Likely to recommend |
—
Janet Hall
from
Rome, GA
on
November 14th, 2021

— Georgia Natural Gas ??®
New Customer
I started gas service in May, and so far so good. |
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Likely to recommend |
—
Mrs. Crumpler
from
Stone Mountain, GA
on
July 10th, 2021

— Georgia Natural Gas ??®
Great
The customer service was awesome and he was very helpful |
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Likely to recommend |
—
Dorothy
from
Norcross, GA
on
May 13th, 2021
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Likely to recommend |
GNG Gas Comments
I found it easy to sign up and impossible to resolve a question by phone afterwards. I had better luck getting a response with the "Contact" option on their website. I am beginning my second calendar month and everything seems to have leveled off..........but then I haven't needed another human response from their customer service again.
They also tried to release themselves from any financial responsibility for sign up benefits advertised on their "signup" mailer which prompted me to change gas suppliers. They blamed the "problem" on their "gas marketer" but subsequently agreed to pay the benefits to "Maintain Goodwill"! They honored their advertisements..................... but only after seeing that I begged them to do so. You asked!!!!! |
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Likely to recommend |
—
Richard
from
Comer, GA
on
April 17th, 2023
Credit For Switching
Waiting on my $200.00 credit for switching from XOOM |
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Likely to recommend |
—
Bill H
from
Duluth, GA
on
April 12th, 2023
Ordering Problem
I first contacted Georga Gas savings on January 13, 2023. They took my information and I thought I was good to go. I started early to ensure a smooth and less costly process. Didn't get anything at the beginning of February so I called to find out that they never heard of me and had to do a start day on February 6, 2023. Then got told about AGL. I had to pay 2 extra months at the highest rate. |
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Likely to recommend |
—
Robert Gray
from
Evans, GA
on
April 4th, 2023
Ordering Problem
I first contacted Georga Gas savings on January 13, 2023. They took my information and I thought I was good to go. I started early to ensure a smooth and less costly process. Didn't get anything at the beginning of February so I called to find out that they never heard of me and had to do a start day on February 6, 2023. Then got told about AGL. I had to pay 2 extra months at the highest rate. |
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Likely to recommend |
—
Robert Gray
from
Evans, GA
on
April 4th, 2023
Price did not match
Price I received when signing up does not match price Im now paying. |
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Likely to recommend |
—
Dustin
from
Marietta, GA
on
December 31st, 2022
Not so happy
Checking the prices and signing up was easy. They came out very quickly to switch the service on. However I have 2 points I would like to mention: 1) my first month billing cycle was 3 days only. The gas for 3 days cost me $3, and the 'monthly charge' was $8.99 - that's a bit of a piss take because they most probably charged the previous tenant in this house the same $8.99 for the partial month, so basically they got the monthly charges twice. 2) when I was searching for a gas provider, they had the prices displayed, however they never mentioned that switching on the service costs $60, which was added to my second bill - not even the first one. Other than these they're OK. |
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Likely to recommend |
—
Not So Happy Client
from
Douglasville, GA
on
May 11th, 2022

— Georgia Natural Gas ??®
My first bill
I switched to Georgia Natural because of the promotion, even with your monthly service charge was $1.00 more. However, what I couldn't & still don't understand, why my charges for one day of service was $74.16. I still would like an answer. |
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Likely to recommend |
—
Emma J. Fountain
from
Atlanta, GA
on
March 17th, 2022

— Georgia Natural Gas ??®
The only green-ish option
I picked this provider because it's the only one with any kind of "green"/carbon-reducing option. Their "Greener Life" program only offsets usage emissions (not production or distribution), and does so mostly by capturing landfill gas (which doubles as developing a new fuel source for which the program still won't offset production emissions), plus a little bit of "improved forest management". That's nowhere near making my gas use carbon negative, but it's the only reduction available so I'll take it. The process of switching providers had some weirdness where I set up my online account password and whatnot shortly after ordering the switch but couldn't actually log in until after they issued my first bill well after the switch date. That had me worried that something wasn't right, but really it was just that I couldn't see anything 'cause I couldn't log in. Since the switch everything has gone smoothly. |
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Likely to recommend |
—
Shad Sterling
from
on
July 7th, 2021
Prices are higher than competitors
Prices are higher and autopay and account management is really poor |
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Likely to recommend |
—
Rhanna
from
Acworth, GA
on
April 8th, 2021
Too early to tell??
It too early to answer questions you ask. I haven't received my first billing from GA Natural Gas |
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Likely to recommend |
—
WER
from
Marietta, GA
on
March 27th, 2021
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Likely to recommend |
Won't answer emails
Two days after I signed up I received a promo offer from GNG. I asked (twice) if GNG would honor - NO RESPONSE. |
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Likely to recommend |
—
Joseph
from
Kennesaw, GA
on
April 4th, 2023
A Company Without Integrity
I was billed an incorrect $60 charge last month, which took me a while to rectify, but received an email indicating that it was done. However, this month's bill contains that same charge, hidden on the second page. The first page reflects the credit however, the second page indicates that $60 was brought forward from last month and added to the current charges. No one has responded to my emails about it. And after holding on the phone for 40 minutes, a representative finally answered and hung up on me as I explained that the charge was an error. Georgia Natural Gas doesn't have poor customer service they're completely lacking in customer service. Although I only recently began service with this company, I'll pay whatever termination fee to sever all ties. If you're looking for a company with integrity, look elsewhere. |
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Likely to recommend |
—
Denise
from
Kennesaw, GA
on
February 17th, 2023
Signed up but account not transferred to GNG
Signed up for a promo rate and account was accepted. To date it has not been transferred (three months?). Is this a Georgia Natural Gas ® problem or an AGL issue? |
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Likely to recommend |
—
Frank L
from
Marietta, GA
on
April 25th, 2022
Mary Hoggins
Was not told about $60 fee! Bill for gas usage sooo much higher than my previous company |
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Likely to recommend |
—
Mary Higgins
from
Dawsonville, GA
on
March 18th, 2022

— Georgia Natural Gas ??®
Georgia Natural Gas ® accepts NO accountability for their mistakes or actions
I was a customer of GNG for over a decade - always renewing my therm contract the month before expiration - the rate was alwqays .49 - .55 per therm range. I called last fall and renewed as I always have - then noticed several months later that I was billed at $1.89 to $1.99 per therm. When I called and (finally) got someone to taslk about it, they stated thet THEIR records didn't reflect my call or renewal, even though I have all the notes of the call. GNG did not accept any accountability for their rep's mistake in not registering / binding my renewal. Now they've billed me over $700 for 2 months of gas service at almost $2.00 per therm. I suggest you go to Constellation or one of the other providers. GNG has apparently accepts nor requires accountability for their personnel. The onus is on YOU the customer to monitor and provide proof of what their people do. BTW - I asked to speak to a Supervisor- held for over 20 minutes only to be told the same thing - no record of your call so nothing I can do for you. |
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Likely to recommend |
—
GNG Denies Accountability - Find Another Provider
from
Suwanee, GA
on
March 9th, 2022
ZERO Customer Service
Like others, we signed up with GNG when they had the best fixed rate for our needs. Now that our contract is up, we started researching new rates and found a lower rate with a competitor. Since we were already customers with GNG, I decided to call them and see if they could match or beat that rate. After going through their automated selections, I was immediately connected to their switchboard operator and she connected me to the "Appropriate Department". The first time I was on hold for over 2 hours. Thinking maybe I got lost in the system, I hung up and went through the same process again...this time for an hour and still no pickup. It's amazing that the switchboard picks up within seconds, but after that, nothing. I sent a message through their website about cancelling service and still don't know if its actually cancelled. |
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Likely to recommend |
—
RDW
from
Acworth, GA
on
March 4th, 2022
Disillusioned
It was hard enough shopping for a six month plan, we as seniors could afford. When I found GNG, online, it was hard to get a decent rate for six months. Then we are being charged a high service charge. I called to see if it could be lowered. I was bluntly told that we're charged according to our credit. We have good credit. We're just on a fixed income. |
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Likely to recommend |
—
Vidette Brown
from
Macon, GA
on
November 10th, 2021

— Georgia Natural Gas ??®
Terrible Customer Service
Due to a move had to call GNG 2 times had to hold for an hour each time and then more time to resolve issue which did not get resolved. Calling back today and have had to hold 25 minutes so far. I call this terrible customer service. Sounds like they need to hire more employees. |
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Likely to recommend |
—
GNG
from
Mcdonough, GA
on
November 1st, 2021

— Georgia Natural Gas ??®
Being Charged LATE FEE On Auto Pay
I am being charged Late Fee and I am on AUTO PAY. Look at your GNG Bill and make sure your not being charged this. I cannot get through to customer service this is a problem |
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Likely to recommend |
—
Jordan
from
Smyrna, GA
on
August 31st, 2021

— Georgia Natural Gas ??®
JUST DONT
I had Georgia Gas to be set up and on for August 20th because I moved in my apartment on the Saturday the 21st (Day 1 without hot water). We got here hopeful and excited because we moved here from out of state. however after being sweaty from the move we went to take a shower and realized our gas was never turned on. by the time we realized it was too late to call, and they were closed on Sunday the 22nd (Day 2 without hot water). So come Monday August 23rd (Day 3 without hot water) I called first thing in the morning for Georgia gas to tell me that it was on and working. which was weird because it definitely wasnt. no stove, no hot water, no fireplace. so they told me to call maintenance at my apartment to get it handled because it was a problem on their end. so I did, called maintenance for them to come out and tell me that gas wasnt on and that the meter in fact was locked so there was no way it could be on. So I called Tuesday (Day 4 without hot water) for them to give me the run around again. At this point im frustrated WHY CANT YOU JUST SEND A TECHNICIAN???? I cant cook a proper meal or take a proper shower. So on Wednesday (Day 5 without hot water) we called again to get the situation handled I called 4 separate times after waiting 20 mins each time to get ahold of someone and finally my husband asked to speak to a manager. and then and only then did they send a technician to the apartment who in fact told us that the gas was OFF the entire time. im just confused as to why the multiple people I talked to said it was on. and am I being charged for the usage they claimed that we used. anyways I would definitely not recommend georgia gas if you want an honest reputable company GO ELSEWHERE. |
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Likely to recommend |
—
Jazmyn Dove
from
Roswell, GA
on
August 25th, 2021

— Georgia Natural Gas ??®
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Likely to recommend |
Very Poor Customer Service
I purchased a new HVAC system and want to test the gas line flow to the HVAC and verify if my new system is able to light the gas unit and see of it safely heats. I want to remove the lock and unlock the gas valve for a brief test. I'm told there is a service charges in the amount of $60.00 to preform this task. I find that this is an absolutely unreasonable and an outrageous fee to pay for this service. I want to run the gas flow for 10 minutes and run a safety check. People purchase new HVAC systems every day and need to check their systems. This is yet another example of GNG nickel and diming charges that consistently drive customers crazy. Additionally, your telephone connections are third world and very bad connections. I can't even hear the representative because the sound quality is so poor hearing nothing but static and pixilated sound and after three bad calls I just gave up. This is also really annoying. Another example of cheap and inefficient service making contacting GNG not easy and reliable for customers. GNG should provide a brief unlocking service to customs as a free service once every two or three years. Removing the lock and turning on the gas flow for 10 minutes so as to verify the safely and function of my new HVAC system seams little to ask of a public utility. |
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Likely to recommend |
—
PC Mohr
from
Savannah, GA
on
June 30th, 2023
GA Natural Gas Plan Confusion
I do not want service to start on 6/12/23. I want service to start on 7/1/23 as indicated in your information would happen if I signed up before 6/19/23 that service would start on the first of the following month. |
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Likely to recommend |
—
Bob Weil
from
Smyrna, GA
on
June 9th, 2023
Scammers!
They force you to choose a plan that puts you in a two year contract that comes with a $200.00 fee if you choose to go with another company with a better rate!!! Be very careful what you accept when the plan youre in ends!!!! Youre basically locked in forever with these people! and I had been a customer for many, many years! |
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Likely to recommend |
—
Joe
from
Douglasville, GA
on
June 8th, 2023
Misinformation and lack of customer respect.
At the time that I signed up for GNG I was told that the monthly service charge ranged from $5.99-$7.99/month based on an individuals credit rating. When I received your contract I saw that my charge was to be $7.99. I called and spoke to a customer rep who after placing me on hold twice to confer with someone that the fee was based on Experian, that GNG took their advice and that I would have to call them for an explanation. Considering my FICO rating of 811, on April 3rd. I sent a letter to your president, Mike Braswell, querying this. To date I have had no reply of any nature to either this or my follow-up letter of May 19, yet I have received your bill for eight days service with both a $7.99 service charge and a second, unexplained "gas charge" of $10.75. So much for a GNG welcome and customer service. |
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Likely to recommend |
—
Robert S. Pino
from
Marietta, GA
on
May 24th, 2023
Like pulling teeth to sign-up
A long and laborious call to get signed-up and no confirmation that we were ever finished and the process was successful. |
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Likely to recommend |
—
Jrl2442
from
Atlanta, GA
on
April 28th, 2023
Poor services from GNG
I changed to guaranteed plan on 4/07/2023 . The last billing cycle ended on 04/10/2023.
The customer care rep says it will take 2 billing cycle to reflect the change and I have to pay my previous rate until then. Never seen such a slow process in the developed country like US. |
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—
Karthik
from
Smyrna, GA
on
April 19th, 2023
Worthless
Ordered to change gas supplier, if I understand correctly, the supplier did not change, with o reason given. |
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—
MD
from
Lilburn, GA
on
April 5th, 2023
Coupon apply issues
Not good experience as a new client promise one things but didn't apply my coupon as they told me to get better rate per term. |
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—
LS
from
Duluth, GA
on
April 5th, 2023
Never Choose GNG
Hours and hours spent on the phone to get a credit on an early termination fee of $150, that they told me should have never been charged. The lady asked for the best contact number, in case we were disconnected. I gave her 2 phone numbers. After an hour and 45 minutes, we were disconnected. She didn't call back. She had already taken care of the $150 fee but I asked for the taxes on the fee to be credited back, as well, before we were disconnected. So, I call back the next day and the new customer rep told me not only was I not getting the sales tax back, a manager had also reversed the early termination credit and put it back on my bill. VERY Long story, short, it took another hour and a half of my life to request all phone conversations be reviewed to get my $150 back. But for some reason they refuse to credit back the extra taxes. The entire situation is still very hard to fathom. Quick story from 2 years ago, when I called to have my service stopped because I only use gas for heat. I was told it would be 3 weeks before they could turn it off. I asked to get it done before I was pushed over into another month of AGL pass thru charges, taxes, fees etc. I own a store and have 2 meters so, before I even use a single therm of gas my bills are about $140 each. Needless to say, they couldn't get my gas turned off before the next billing cycle. So I was forced to pay $280 for 2 days in the new cycle. They issued a $30 credit for the inconvenience. I will never use or recommend GNG again in this lifetime. I actually have more nightmare stories, from over the years, both residential and commercial, but I think we get a pretty good understanding of their business practice |
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—
Josie
from
Cumming, GA
on
April 5th, 2023
Sloppy process to switch
Based on a good rate, I made the decision to switch back to Georgia Natural Gas from Walton. I felt frustrated by the sloppy switch process. GNG had my maiden name (which has not been used in 20 years!) attached to the address in their system. I had switched to my married name when we switched to Walton. This hampered the opening of an account. I provided a copy of my marriage license to GNG and the emails I get from them still had my maiden name. I finally got confirmation for a new account with GNG, but GNG provided no official service start date. I was baffled when I continued to receive Walton statements for more than a month. All of this nonsense has given me a bad feeling about GNG. I look forward to finding a different gas service when my contract is up.
Sincerely, Linda B Hatten |
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—
LHatten
from
Decatur, GA
on
April 3rd, 2023
Georgia Energy News:
Are AGL Base Charges Fair?
Should I Shop Long Term Gas Rates Now?
Shop Long Term Gas Plans in Atlanta Now?
Best Natural Gas Rates in Georgia
Natural Gas Rates in Georgia, Summer 2023
Who has the lowest natural gas prices in Georgia?
Adding a New Natural Gas Line to Your Home
Lowest 24 Month Gas Plans in Atlanta
Lowest 12 Month Gas Plans in Athens
Natural Gas Rates in GA Keep Falling! Shop Intro Plans Now!
Should I Shop Long Term Gas Rates Now?
Shop Long Term Gas Plans in Atlanta Now?
Best Natural Gas Rates in Georgia
Natural Gas Rates in Georgia, Summer 2023
Who has the lowest natural gas prices in Georgia?
Adding a New Natural Gas Line to Your Home
Lowest 24 Month Gas Plans in Atlanta
Lowest 12 Month Gas Plans in Athens
Natural Gas Rates in GA Keep Falling! Shop Intro Plans Now!
Georgia Gas Savings Resources:
Georgia Gas Shopping Guide - How to Get The Best Natural Gas Rate
Therms, CCF and MCF Explained
When is the best time to switch Georgia Gas Providers
How to Get a Cheap Natural Gas Rate
Top 5 Ways to Lower Your Natural Gas Bill
Atlanta Gas Light Service Area Map
Natural Gas Deregulation
What Is Recycled Natural Gas?
Natural Gas Safety
Natural Gas Savings Tips
Save Money With Gas Appliances
Have Bad Credit? You Have Options
Natural Gas Conservation Tips
Filing a Complaint
How does Natural Gas Get to My House?
Senior Citizen Discounts
How We Score Natural Gas Marketers
What Is Green Gas?
What is A Variable Rate Natural Gas Plan?
What Is A Fixed Rate Natural Gas Plan?
Understanding Your Natural Gas Bill
Georgia Gas Savings Can Simplify Your Move
Easily Switch Natural Gas Providers Using Georgia Gas Savings
Natural Gas Deregulation In Georgia - Everything You Need To Know
Natural Gas Consumer Protection and Rights
5 things to Know About Natural Gas Rates and Plans in Georgia
Why Use Georgia Gas Savings?