Review from Minah
Excellent customer service
My experience with Scana has be a great experience. The Customer Service reps are very informative and friendly. I will send others to Scana. |
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Likely to recommend |
—
Minah
from
Stone Mountain, GA
on
March 13th, 2017
Recent Good Review from Mayme Harris
Billing Question
Has Scana set up our billing. Was it in my email and I Missed it? I feel like it is time for us to receive a bill. |
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Likely to recommend |
—
Mayme Harris
from
Savannah, GA
on
December 27th, 2020

— SCANA Energy
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Likely to recommend |
Billing Question
Has Scana set up our billing. Was it in my email and I Missed it? I feel like it is time for us to receive a bill. |
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Likely to recommend |
—
Mayme Harris
from
Savannah, GA
on
December 27th, 2020

— SCANA Energy
SCANA
Great |
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—
Great
from
Atlanta, GA
on
June 1st, 2020

— SCANA Energy
Owner
Excellent |
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Likely to recommend |
—
Theo Poulokefalos
from
Conyers, GA
on
May 11th, 2020

— SCANA Energy
VS
Ok |
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—
Vls
from
Atlanta, GA
on
April 18th, 2020

— SCANA Energy
Easy Process and Great Service
It was an easy process getting set up with SCANA Energy. They have an easy app that makes it extremely convenient to pay and keep up with my bills. I'm a satisfied customer thus far. |
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Likely to recommend |
—
Natalie
from
Atlanta, GA
on
April 3rd, 2020

— SCANA Energy
Great SCANA plan!
Using SCANA has been easy and inexpensive. |
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Likely to recommend |
—
SCANA Works
from
Atlanta, GA
on
March 4th, 2020

— SCANA Energy
Great Service
Everything went smoothly through process from day one. Online and easy. |
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Likely to recommend |
—
Tony F
from
Jesup, GA
on
February 16th, 2020

— SCANA Energy
Scana online to connection experience
The ease of ordering online was great and no issues were encountered during connection or billing! Thank you! |
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Likely to recommend |
—
R. Isenhour
from
Augusta, GA
on
February 1st, 2020

— SCANA Energy
Wonderful service
I have a rental house that I needed gas service for and basically everything was easy to request and easy to have hooked up. I just wish everything in my life was this simple. Thanks for the great service |
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—
Sonya P
from
Calhoun, GA
on
January 14th, 2020

— SCANA Energy
Sarah's Review
You folks have been wonderful |
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—
Sarah
from
Carrollton, GA
on
December 1st, 2019

— SCANA Energy
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Likely to recommend |
Cool,calm and effective
Very efficient and inexpensive |
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Likely to recommend |
—
Ave
from
Griffin, GA
on
June 2nd, 2020

— SCANA Energy
New to Scana
So far so good |
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Likely to recommend |
—
Elsie
from
Canton, GA
on
April 19th, 2020

— SCANA Energy
Mitsis Scana review
Account establishment was seamless and I've had zero problems since the beginning. Very happy |
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Likely to recommend |
—
Theresa Mitsis
from
Duluth, GA
on
January 18th, 2020

— SCANA Energy
Great
Great service. |
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Likely to recommend |
—
Derryll Anderson
from
Fayetteville, GA
on
January 14th, 2020

— SCANA Energy
Price Change after Ordering
I thought I was getting the cheapest price, but have seen ads for cheaper than when I signed up. Not too happy about this. Service has been fine, no problem there. |
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Likely to recommend |
—
Judith McClain
from
Woodstock, GA
on
November 4th, 2019

— SCANA Energy
Review
Good! |
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—
Js12
from
Marietta, GA
on
November 4th, 2019

— SCANA Energy
My over outcome
I love the fact that I didn't have a deposit and everything was.so easy to set up service. But 3days later I received a email saying that I have a $150 deposit and I really wasn't happy with the email because before the text I was under the impression that I didn't have a deposit and I felt like that was very mislea on Scana energy behalf. |
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Likely to recommend |
—
Aquasha Green
from
Stone Mountain, GA
on
October 19th, 2019

— SCANA Energy
Order for residential
I called everything was set up right away. I was let known the prices and process right up front. Everything went great have had not one problem with anything. |
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Likely to recommend |
—
Donna Walker
from
Senoia, GA
on
May 26th, 2019

— SCANA Energy
Great!!!
I love Scana energy. |
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Likely to recommend |
—
Great!!!
from
Hephzibah, GA
on
April 6th, 2019

— SCANA Energy
Love Scana, but there is a problem getting bills out
I am co-owner of a property management company and we use Scana on a consistent basis when a property turns or the Landlord pays the utilities. In January we didn't receive our gas bills for a property we manage in Hiram, GA. We paid in February, but incurred a late charge. March 27th, we finally received the January statements in an envelope dated March 25. This incident was really not a big deal and is our only complaint. I just thought Scana might want to investigate where the hiccup occurred. Otherwise, Scana is by far the easiest to work with and has a very good customer service department. |
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Likely to recommend |
—
We Love Scana
from
Mcdonough, GA
on
March 28th, 2019

— SCANA Energy
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Likely to recommend |
What is AGL Passthrough? Why wasn't it mentioned in promotion?
Received bill that had an over $40.00 AGL pass through fee. This wasn't explained in the promotion and there's no explanation on the bill. Help me out here. As a brand new customer, I'm not impressed! Would have been okay with the charge if there was some communication on this. Is it a one time charge or a future permanent charge? |
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Likely to recommend |
—
Unexpected Charge
from
Acworth, GA
on
December 26th, 2020

— SCANA Energy
Billing
I didnt realize it is a fixed rate! |
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Likely to recommend |
—
Shelby Tomlinson
from
Cumming, GA
on
December 3rd, 2019

— SCANA Energy
Switched pricing on me, than applogise!
I signed a contract for .40x per therm and once I received my billing statement, they charged me .55 per them. Lady on the phone was combative. She checked my contract after giving me an ear full. Stay out. |
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—
Shawn
from
Roswell, GA
on
July 13th, 2019

— SCANA Energy
Billing
I moved in Feb 25th in my home. But I was billed starting from 22nd . I dont know how so many therms were used I am the only person in my house $306 bill is outrages I went from paying Spire $17 a month to Scana $306 it is ridiculous. I am changing companies as soon as possible . |
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Likely to recommend |
—
Mrs. Adusah
from
Snellville, GA
on
April 26th, 2019

— SCANA Energy
Good in average but price too high!
Good in average but price too high! |
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Likely to recommend |
—
Luca
from
Decatur, GA
on
December 17th, 2018

— SCANA Energy
Newly signed up
Have only received my first bill. Selected Scana because of price rate offer |
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Likely to recommend |
—
M. KELLY
from
Roswell, GA
on
May 11th, 2018

— SCANA Energy
Too expensive
I wish the cost was less I hardly cook I never spent a whole day at home and my bill was so high I almost fainted |
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Likely to recommend |
—
Waveney
from
Conyers, GA
on
February 14th, 2018

— SCANA Energy
Satisfied customer
I am a recent new customer with Scana Energy and I must say I was impressed from the start. From the moment I called to set up service the customer service was fast and easy. The representative was very helpful and answered all my questions and concerns. I felt their fixed vs varied billing was confusing aside from the representative explaining it to me, it was not a very easy concept to understand or choice to make without knowing what kind of bills to expect in the future. The associate did however advise and direct me on the best options in my case and overall I have been happy with the service. No complaints here. |
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—
Veronica
from
Snellville, GA
on
March 24th, 2017
Okay Company
Scana is a good company. Their rates are high but no more than the rest. |
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—
Sara
from
Atlanta
on
December 14th, 2016
Report card: A-
Nothing exciting to report for my 1 1/2 year relationship with SCANA energy. I have not had to needlessly suffer whenever I had to call customer service like other people relate to me. They were always polite and valued my time. They know it is the last thing I would choose to be doing. |
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Likely to recommend |
—
Green H.
from
Norcross
on
November 1st, 2016
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None
Not satisfied |
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—
Ora Willins
from
Lithonia, GA
on
February 16th, 2020

— SCANA Energy
Bill much higher than anticipated
My bill for the first full month with Scanna was 40% higher than my previous provider. It was not even that cold so I am not happy I switched so far. I guess now I am trapped until my agreement time is up. Also, when I switched I wish they had counseled me to check my previous provider to see if I was under contract. So, not only did the bill from Scanna come in higher I had to pay my previous provider a penalty for ending my service with them prematurely. |
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Likely to recommend |
—
Cathie Bray
from
Roswell, GA
on
January 19th, 2020

— SCANA Energy
Very disappointed with Scana, been a customer since 2006, rates were acceptable. Now retired bills are so high I am worried I will be without heat before winter is over. Had to go to Tallatoona for help as bills are higher than ever. I had problem last winter and called, nothing was done, budget billing excessive. I would like to speak to someone in regard to excessive bills.
See above |
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—
Mary Bodkin
from
Rome, GA
on
January 18th, 2020

— SCANA Energy
Scana
I have had some problem understanding this proposed discount. |
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—
James
from
Atlanta, GA
on
January 14th, 2020

— SCANA Energy
Terrible Customer Service
This company sent me a bill for early December when my service was not switched on until 12/12. I requested my account to be recalculated as I did not feel I should pay for charges before my service start date. Instead of resolving the issue, they decided to leave the charges claiming they created my account before the start date so I should pay even though I didn't have service. Once my contract is over, I will definitely switch from this company. They have poor business practices and terrible customer service. They should not qualify as a billing company in GA with such poor customer service. E-mailing and phone call do not work with this company. They will argue with you when they know it's unfair to charge a customer for service before their start date. I paid the charges, but I will continue to fight this issue as I have wasted a lot of time and effort dealing with this issue. Very disappointing company to say the least. Their rates were great, but you get what you pay for in service. Stay far away from this company. |
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Likely to recommend |
—
Brian
from
Marietta, GA
on
January 14th, 2020

— SCANA Energy
Setting Up Account Difficult
We have had Scana previously, but opted for another marketer with better pricing. This contract year, Scana had better pricing so we changed. Since I keep our credit frozen through all 3 major providers we were told we had to unfreeze and were given a number to call which we did. After at least an hour and two calls, the credit was unfrozen for 24 hours. Apparently Scana missed the window and we were told they would not open the acct. I just said I am not going thru this again so I didn't. The next billing from the old provider was $6.00 which said that we would get a bill from Scana which we did. There was zero communication. |
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Poor Communication From Billing Depart
from
Alpharetta, GA
on
November 3rd, 2019

— SCANA Energy
Watch your first bill
I was really happy that I switched over to SCANA Energy until I received my first bill. It was for 1 day and was $49.31. The meter reading on the bill was 0, so they ended up charging me all the monthly fees and taxes for that one day! I couldn't believe this!!!! |
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Likely to recommend |
—
Donna Satterlee
from
Atlanta, GA
on
January 19th, 2019

— SCANA Energy
Fixed rate plans are not available in Richmond Hill, GA
Please consider making a change on this website to show that fixed rate plans are no longer an option if you live in Richmond Hill. In 2017 I received a letter from SCANA stating that a fixed rate plan is no longer a renewal option and I was placed on a variable rate plan. Apparently unless you live near the Atlanta metro area, a fixed rate plan is not an option any longer. My monthly bill moved from $73/mo in 3017 to $96 now. I will be looking for a fixed rate plan with another company. |
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—
LS
from
Richmond Hill, GA
on
November 12th, 2018

— SCANA Energy
SCANA just doubled their rates in Augusta
Just got a letter from SCANA that their new rate plan is 1.2490 per therm. "A fixed rate plan is no longer a renewal option." I have been paying 0.569. This is a 2X increase! I have been a customer for 19 years. Disappointed in SCANA's handling of this increase; supposedly the letter went out to all Augusta customers. |
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—
Mahi
from
Augusta, GA
on
November 6th, 2018

— SCANA Energy
Not happy so far
First bill was high compared to Georgia Natural Gas. If this keeps up it will be cheaper to switch back. Informed me of a military discount after I signed up. So far not so good. |
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Likely to recommend |
—
Dave L.
from
Douglasville, GA
on
August 4th, 2018

— SCANA Energy
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Don't Go With Scanna
After a year Scana will put you on a "variable" rate. They don't mention this rate is 300% higher. Your $75-a-month bill is now $225. When I called they didn't care. I'm not longer with Scana. Never use this company. Any savings you make, they'll claw back. |
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—
Dave
from
Decatur, GA
on
February 18th, 2021

— SCANA Energy
Evasiveness and outright lying
On Dec 3, 2020 I called Scana to discontinue use of my service since I had sold my house and was closing on Dec 22, 2020. I asked was there anything else I need to do, and was told no. In about two days time my service was up for renewal, and even though I could not renew or was offered a renewal, I was told everything would stay the same. My bills were averaging $60 a month. Much to my surprise I received my last bill and it was $260!!! When I called to speak to customer service they told me that was correct. So instead of honoring the current therm they choose to gouge me for the last 25 days. So the customer service did not inform me of the rate hike is she had I would have changed to another company for the remaining time. Instead of informing me of the hike she just told me everything would be the same. I am happy to pay my $60 monthly fee but refuse to pay this outright robbery and deceit. I would like for Scana to call me and work out this charge. |
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Likely to recommend |
—
Barbara Paresi
from
Atlanta, GA
on
February 17th, 2021

— SCANA Energy
SCANA is gouging customers during a pandemic!
I have been a loyal customer since 2013. I have enrolled in their flat rate plans a few times now. I just received 2 months of bills that total more in 2 months than I paid in entire year. $400+ and $509 for January 2021. As I called them to sign up for another 3 year term in a flat rate, I asked them as a loyal customer to give me credit towards the last bill (I hadn't paid this $509 yet as I just got the bill). I was told by 2 of their customer services reps that they cannot give me more than a $150 credit. They tried to cite that "deregulation" prevent them from doing this. We all know that is absolutely a lie. As if deregulation sets any standards on how a company or this company can refund or credit a company. |
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Likely to recommend |
—
Gassedout
from
Alpharetta, GA
on
February 13th, 2021

— SCANA Energy
Beware of Scana Energy, it's a customers' rip-off
I switched to another company from Scana. They always find a way to rip you off. No easy and clear switching terms. I switched at the right time, before mid month. But it starts from following month. OK. I have to figure out how to avoid that next time. Next, I have been put on the highest variable price per therm in the market. So, they try to get you with long term fixed price deals ,to rip you off when you leave and, probably, get all your savings back. This may be known to many of you, but just be careful. Scana right now has the highest variable price rate. |
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Likely to recommend |
—
Mcccc
from
Atlanta, GA
on
February 11th, 2021

— SCANA Energy
Pushed their variable rate or 12 months fixed rate after requesting a 6 month plan
Beware of this company: they tend to push certain products. Wanted a 6 months fixed plan, representative acted as if they didn't offer that and only offered 12 months or higher or a variable rate. 2. They suck you in with a low variable rate and the fear of the $150 fee to break their fixed rate. Then in the colder/winter months they skyrocket their price. This was my experience. Conveniently when I called to complain, they couldn't find the recording where I initially requested the 6 months fixed rate - they could only find the later recording where I decided to go with the variable rate rather than being tied to their 12 months. Their practice is extremely unethically. |
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—
Jackie Johnson
from
Conyers, GA
on
February 10th, 2021

— SCANA Energy
WOW
If you gonna give somebody a promosonial rate to get customers give it to the for like a yr. like every other company nott just a month thats messed up. Thats why I'm no long with you. And I'm sure every other custom that has left your company |
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Likely to recommend |
—
Chris
from
Cedartown, GA
on
September 30th, 2020

— SCANA Energy
Billing is horrible
We had automatic payment set up, every single month we had issues with them taking our payment. So we would have to go in on-line and submit our payment manually. Finally had it with them when they cut our gas for non payment, called them to after paying to reset my gas. They said it was my card that rejected payment, when infact it was directly from our bank account, they had no clue what they where talking about. And they still wanted to charger $75 plus a $150 deposit. Money was not the problem, it was their fault but some how it was our fault. After I told them I would change providers they didnt care. I would never go back with them. |
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—
Efren
from
Gainesville, GA
on
September 1st, 2020

— SCANA Energy
Scana busers.
Scana, gas company, more abuser, they have the abuse to say, $ 300 for early termination, every day more millionaires, with the abuse, without god or law, they are the ones that have the world in absolute poverty. gas bandits. they are disgusting. |
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—
Thomas Ovalo
from
Norcross, GA
on
July 20th, 2020

— SCANA Energy
Not my old provider, Ouch.
My previous gas company with whom I was really satisfied with, was no longer interested in keeping my business so I switched to Scana. I asked a lot of questions and felt good about the move, that rates were similar and customer service would be equivalent. Immediately, I became aware that I was being charged just under $4 to pay my bill over the phone, so I opted to go to Kroger each month and pay $1.50 in order to pay my bill. My previous gas company (of 8 years) used to call me in advance of renewal and make sure I locked in my rate and we would just roll right into the next year. This was an exceptional way of doing business and it just didn't occur to me that wouldn't be the case with my new provider. Didn't think to ask that question before switching. After my first year with Scana, I missed my renewal letter and when I called to check on rates and lock in, I found out I was being charge inhumane rates which automatically switched over from fixed, to variable when I did not reach out to Scana to lock in- Even the customer service agent, when she told me what I was paying, choked on her words. I explained how my former provider used to handle renewals, and she said, 'we only call long term customers' to be sure they lock in their rates. My bill (winter months) was exorbitant. My entire experience with Scana was one about money and ways that they could just keep charging and gouging me. The insane extra amounts of what I paid to Scana due to lack of customer service or willingness to make right would have certain impacted my quality of life during covid, or anytime. I found a new service provider and have been treated well. Information has been consistent and I do not have to pay money to pay my bill. They too call to make sure their customers lock in their annual rates and, it is prominently recorded on my calendar too. I'm still a bit sick at the length of time this was happening before I realized, the old way of 8 years with my previous company wasn't the way with Scana operated and that they were more than happy that I was blind to my situation. I'm sad about the poor business practices. I called several times before I switched and they offered a small token to keep me on board, but it was a crass and disrespectful offering compared to the new rate and customer relationship that I have already established with my new provider. Customer loyalty has to begin to matter at some point. |
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Likely to recommend |
—
Bill
from
Roswell, GA
on
June 12th, 2020

— SCANA Energy
My provider for 30 days during April but billed for 2 months AGL and customer service charges
I have received 2 bills but only had coverage from April 1st through April 30th. Have requested an explanation and for the erroneous bill to be corrected but have not had any luck with SCANA. |
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Likely to recommend |
—
Ryan Redmond
from
Atlanta, GA
on
May 19th, 2020

— SCANA Energy