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None
Not satisfied |
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Likely to recommend |
—
Ora Willins
from
Lithonia, GA
on
February 16th, 2020

— SCANA Energy
Bill much higher than anticipated
My bill for the first full month with Scanna was 40% higher than my previous provider. It was not even that cold so I am not happy I switched so far. I guess now I am trapped until my agreement time is up. Also, when I switched I wish they had counseled me to check my previous provider to see if I was under contract. So, not only did the bill from Scanna come in higher I had to pay my previous provider a penalty for ending my service with them prematurely. |
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Likely to recommend |
—
Cathie Bray
from
Roswell, GA
on
January 19th, 2020

— SCANA Energy
Very disappointed with Scana, been a customer since 2006, rates were acceptable. Now retired bills are so high I am worried I will be without heat before winter is over. Had to go to Tallatoona for help as bills are higher than ever. I had problem last winter and called, nothing was done, budget billing excessive. I would like to speak to someone in regard to excessive bills.
See above |
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—
Mary Bodkin
from
Rome, GA
on
January 18th, 2020

— SCANA Energy
Scana
I have had some problem understanding this proposed discount. |
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Likely to recommend |
—
James
from
Atlanta, GA
on
January 14th, 2020

— SCANA Energy
Terrible Customer Service
This company sent me a bill for early December when my service was not switched on until 12/12. I requested my account to be recalculated as I did not feel I should pay for charges before my service start date. Instead of resolving the issue, they decided to leave the charges claiming they created my account before the start date so I should pay even though I didn't have service. Once my contract is over, I will definitely switch from this company. They have poor business practices and terrible customer service. They should not qualify as a billing company in GA with such poor customer service. E-mailing and phone call do not work with this company. They will argue with you when they know it's unfair to charge a customer for service before their start date. I paid the charges, but I will continue to fight this issue as I have wasted a lot of time and effort dealing with this issue. Very disappointing company to say the least. Their rates were great, but you get what you pay for in service. Stay far away from this company. |
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Likely to recommend |
—
Brian
from
Marietta, GA
on
January 14th, 2020

— SCANA Energy
Setting Up Account Difficult
We have had Scana previously, but opted for another marketer with better pricing. This contract year, Scana had better pricing so we changed. Since I keep our credit frozen through all 3 major providers we were told we had to unfreeze and were given a number to call which we did. After at least an hour and two calls, the credit was unfrozen for 24 hours. Apparently Scana missed the window and we were told they would not open the acct. I just said I am not going thru this again so I didn't. The next billing from the old provider was $6.00 which said that we would get a bill from Scana which we did. There was zero communication. |
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Likely to recommend |
—
Poor Communication From Billing Depart
from
Alpharetta, GA
on
November 3rd, 2019

— SCANA Energy
Watch your first bill
I was really happy that I switched over to SCANA Energy until I received my first bill. It was for 1 day and was $49.31. The meter reading on the bill was 0, so they ended up charging me all the monthly fees and taxes for that one day! I couldn't believe this!!!! |
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Likely to recommend |
—
Donna Satterlee
from
Atlanta, GA
on
January 19th, 2019

— SCANA Energy
Fixed rate plans are not available in Richmond Hill, GA
Please consider making a change on this website to show that fixed rate plans are no longer an option if you live in Richmond Hill. In 2017 I received a letter from SCANA stating that a fixed rate plan is no longer a renewal option and I was placed on a variable rate plan. Apparently unless you live near the Atlanta metro area, a fixed rate plan is not an option any longer. My monthly bill moved from $73/mo in 3017 to $96 now. I will be looking for a fixed rate plan with another company. |
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—
LS
from
Richmond Hill, GA
on
November 12th, 2018

— SCANA Energy
SCANA just doubled their rates in Augusta
Just got a letter from SCANA that their new rate plan is 1.2490 per therm. "A fixed rate plan is no longer a renewal option." I have been paying 0.569. This is a 2X increase! I have been a customer for 19 years. Disappointed in SCANA's handling of this increase; supposedly the letter went out to all Augusta customers. |
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Likely to recommend |
—
Mahi
from
Augusta, GA
on
November 6th, 2018

— SCANA Energy
Not happy so far
First bill was high compared to Georgia Natural Gas. If this keeps up it will be cheaper to switch back. Informed me of a military discount after I signed up. So far not so good. |
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Likely to recommend |
—
Dave L.
from
Douglasville, GA
on
August 4th, 2018

— SCANA Energy