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What is AGL Passthrough? Why wasn't it mentioned in promotion?
| Received bill that had an over $40.00 AGL pass through fee. This wasn't explained in the promotion and there's no explanation on the bill. Help me out here. As a brand new customer, I'm not impressed! Would have been okay with the charge if there was some communication on this. Is it a one time charge or a future permanent charge? | |||
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—
Unexpected Charge
from
Acworth, GA
on
December 26th, 2020
Chris- AGL owns the pipes and meter to provide the gas service and is a monthly charge. You are charged the AGL Pass Through Charges, with no mark-up, no matter which marketer bills you for service. When you signed up, you were requested to review and accept the T&Cs of service and they are listed there, as well as you are sent a written copy that details the components of your bill. You can learn more by clicking on the following link https://www.atlantagaslight.com/residential/pricing-and-rate-plans.html. If you have questions with your SCANA Energy bill, call us at 1-877-467-2262.
— SCANA Energy
Billing
| I didnt realize it is a fixed rate! | |||
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—
Shelby Tomlinson
from
Cumming, GA
on
December 3rd, 2019
Yes, you are guaranteed the lowed fixed rate for the duration of the term you selected. This avoids fluctuation in the price you pay per therm each month. Please call us at 1-877-467-2262 if you would like to review.
— SCANA Energy
Switched pricing on me, than applogise!
| I signed a contract for .40x per therm and once I received my billing statement, they charged me .55 per them. Lady on the phone was combative. She checked my contract after giving me an ear full. Stay out. | |||
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Shawn
from
Roswell, GA
on
July 13th, 2019
Shawn-We are sorry to hear this, and we recently did change the way the rate displays on the welcome email and letter. It also appears they gave you a lower rate in a future call. Thank you for taking the time to write your concerns and we will review the call for opportunities to review with the rep.
— SCANA Energy
Billing
| I moved in Feb 25th in my home. But I was billed starting from 22nd . I dont know how so many therms were used I am the only person in my house $306 bill is outrages I went from paying Spire $17 a month to Scana $306 it is ridiculous. I am changing companies as soon as possible . | |||
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—
Mrs. Adusah
from
Snellville, GA
on
April 26th, 2019
We will be glad to review if you would like to call us at 1-877-467-2262. Representatives are available Monday - Friday 7am - 8pm and Saturday 8am - 5pm.
— SCANA Energy
Good in average but price too high!
| Good in average but price too high! | |||
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—
Luca
from
Decatur, GA
on
December 17th, 2018
Luca-We'll be glad to review your pricing options. Please call us at 1-877-467-2262.
— SCANA Energy
Newly signed up
| Have only received my first bill. Selected Scana because of price rate offer | |||
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—
M. KELLY
from
Roswell, GA
on
May 11th, 2018
Thank you for choosing SCANA Energy M.Kelly! Please let us know if you need anything.
— SCANA Energy
Too expensive
| I wish the cost was less I hardly cook I never spent a whole day at home and my bill was so high I almost fainted | |||
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—
Waveney
from
Conyers, GA
on
February 14th, 2018
We'll be glad to review your account. If you are on Facebook, you can send us a private message at facebook.com/scanaenergy and be sure to include the name on the account and service address. You may also email us direct at ContactUsSCANAEnergy@scana.com.
— SCANA Energy
Satisfied customer
| I am a recent new customer with Scana Energy and I must say I was impressed from the start. From the moment I called to set up service the customer service was fast and easy. The representative was very helpful and answered all my questions and concerns. I felt their fixed vs varied billing was confusing aside from the representative explaining it to me, it was not a very easy concept to understand or choice to make without knowing what kind of bills to expect in the future. The associate did however advise and direct me on the best options in my case and overall I have been happy with the service. No complaints here. | |||
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—
Veronica
from
Snellville, GA
on
March 24th, 2017
Okay Company
| Scana is a good company. Their rates are high but no more than the rest. | |||
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—
Sara
from
Atlanta
on
December 14th, 2016
Report card: A-
| Nothing exciting to report for my 1 1/2 year relationship with SCANA energy. I have not had to needlessly suffer whenever I had to call customer service like other people relate to me. They were always polite and valued my time. They know it is the last thing I would choose to be doing. | |||
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—
Green H.
from
Norcross
on
November 1st, 2016
