Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
What is AGL Passthrough? Why wasn't it mentioned in promotion?
Received bill that had an over $40.00 AGL pass through fee. This wasn't explained in the promotion and there's no explanation on the bill. Help me out here. As a brand new customer, I'm not impressed! Would have been okay with the charge if there was some communication on this. Is it a one time charge or a future permanent charge? |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Unexpected Charge
from
Acworth, GA
on
December 26th, 2020

— SCANA Energy
Billing
I didnt realize it is a fixed rate! |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Shelby Tomlinson
from
Cumming, GA
on
December 3rd, 2019

— SCANA Energy
Switched pricing on me, than applogise!
I signed a contract for .40x per therm and once I received my billing statement, they charged me .55 per them. Lady on the phone was combative. She checked my contract after giving me an ear full. Stay out. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Shawn
from
Roswell, GA
on
July 13th, 2019

— SCANA Energy
Billing
I moved in Feb 25th in my home. But I was billed starting from 22nd . I dont know how so many therms were used I am the only person in my house $306 bill is outrages I went from paying Spire $17 a month to Scana $306 it is ridiculous. I am changing companies as soon as possible . |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Mrs. Adusah
from
Snellville, GA
on
April 26th, 2019

— SCANA Energy
Good in average but price too high!
Good in average but price too high! |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Luca
from
Decatur, GA
on
December 17th, 2018

— SCANA Energy
Newly signed up
Have only received my first bill. Selected Scana because of price rate offer |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
M. KELLY
from
Roswell, GA
on
May 11th, 2018

— SCANA Energy
Too expensive
I wish the cost was less I hardly cook I never spent a whole day at home and my bill was so high I almost fainted |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Waveney
from
Conyers, GA
on
February 14th, 2018

— SCANA Energy
Satisfied customer
I am a recent new customer with Scana Energy and I must say I was impressed from the start. From the moment I called to set up service the customer service was fast and easy. The representative was very helpful and answered all my questions and concerns. I felt their fixed vs varied billing was confusing aside from the representative explaining it to me, it was not a very easy concept to understand or choice to make without knowing what kind of bills to expect in the future. The associate did however advise and direct me on the best options in my case and overall I have been happy with the service. No complaints here. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Veronica
from
Snellville, GA
on
March 24th, 2017
Okay Company
Scana is a good company. Their rates are high but no more than the rest. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Sara
from
Atlanta
on
December 14th, 2016
Report card: A-
Nothing exciting to report for my 1 1/2 year relationship with SCANA energy. I have not had to needlessly suffer whenever I had to call customer service like other people relate to me. They were always polite and valued my time. They know it is the last thing I would choose to be doing. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Green H.
from
Norcross
on
November 1st, 2016