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Still not active
The transfer has still not taken place. Very disappointed with the slow response. |
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—
Carol Christie
from
Roswell, GA
on
April 27th, 2020

— SCANA Energy
Scana is a rip off
I had a tenant vacate my rental house so I signed with Scana to keep heat in the house while I renovated and sold the property. I signed for $0.37 per therm. Did not lock in since I expected on a couple months of svc. At the end of the 1st billing cycle it converted to a variable rate. I expected it could go up by a few cents/therm. It went from 37 cents to $1.39/therm. They did not infom me of the potential magnitude of increase when I signed. Up. |
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—
Pitiful Customer Treatment
from
Lawrenceville, GA
on
April 11th, 2020

— SCANA Energy
Rip off c
I think it is very sad that a company as large as SCANA ENERGY takes adva have of their customers by chargi g them a few to pay them for there service. Give me a break you are already making money off of us so why should we have to pay you to be your customer? Another thing it is part of YOUR business to delivery your product to us. We shouldn't have to pay an AGL Pass Through charge. That is on you. Plus you probably write it off on your taxes. HOW ABOUT GIVING YOUR CUSTOMERS A BREAK |
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—
Carol
from
Savannah, GA
on
March 21st, 2020

— SCANA Energy
Unexpected high cost
I have a grill and use very little gas. My first bill was $73. That was to be expected because there was a $60 activation fee. Second invoice had no usage. I was charged $31 including a pass through charge of $23. I was expecting a minimum charge of $5.95 + taxes. So we will get disconnected as soon as possible. Totally not what was expected. |
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—
Larry Wywrot
from
Springfield, GA
on
February 18th, 2020

— SCANA Energy
Shafted
45 for an AGL FEE? RIDICULOUS. |
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—
Fletch
from
Stone Mountain, GA
on
February 5th, 2020

— SCANA Energy
Scana Treats Veterans Like Trash
Scana Energy is a nightmare to deal with. My disabled veteran father had Scana Energy and was planning to switch to a new provider. I called to find out when his fixed rate expired and the representative told me that he was welcome to switch providers and that his fixed rate was expired. He went ahead and switched and they sent him a $150 early disconnect bill. Suffice it to say he didnt pay. I called scana repeatedly to explain the situation. I talked to managers who assured me that the bill would be taken care of and not to worry. Two years later it shows up on his credit report as a collection that hadnt been paid month after month. Scana has single handedly tanked his perfect credit through lies and deception. Thank you Scana. You really treat our vets with the respect that they deserve. |
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—
J Harbour
from
Woodstock, GA
on
February 4th, 2020
Scana Computer Glitch shut off Autopay
We have been customers with Scana for over 20 years and 3 different houses. We had auto draft for all of those years. In August of 2019, auto pay was turned off. Scana claimed I or someone else turned off autopay. I only discovered the error (caused by Scana) when they turned off our gas and put a lock on it. I immediately paid the balance AND paid ahead for the next month charges (almost $300). The customer service rep stonewalled me. She would not listen and claimed it was my mistake and that I had to pay $100 to turn the gas back on. She was so rude that I hung up and went with another company. When the gas was turned back on by Atlanta gas light, the rep told me that she has had many Scana customers who this has happened to lately. Just one last bit of information: my credit score hovers around 825. You don't get a score like that by turning off auto pay after 20 years, not paying for 3 months and then paying MORE than what is due when the error is discovered. Horrible company. |
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—
Robert Russ
from
Augusta, GA
on
January 21st, 2020

— SCANA Energy
I was not given the truth about Scana, Beware
I was not given the truth about Scana, Beware |
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—
MA
from
Atlanta, GA
on
January 16th, 2020

— SCANA Energy
SCAMMA ENERGY
Never mentioned the $90.00 "set up" fee for "Scamma Energy" when I inquired about switching from Gas South. I should have stayed, there is minimal differences in price per thermal unit and any savings is more than erased with this fee applied. Would NEVER have changed had I known of this fee....I'm fairly good a "simple" math. You have my business for 1 year from the date of sign-up, only because you also charge an early termination fee....which I WAS made aware up. Should change your name to "SCAMMA ENERGY". |
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—
DON ARTICE
from
Suwanee, GA
on
December 18th, 2019

— SCANA Energy
Disapointed
I was charged twice for AGL charges in Nov. Once by SCANA and once by Constellation. As AGL does not charge in arrears, neither company would offer an explanation. SCANA was disappointing experience.AGL was worse than they were. |
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—
Jan
from
Alpharetta, GA
on
December 15th, 2019

— SCANA Energy