The best review categories for SCANA Energy are the order experience, with an average of 2.2 stars, and their customer service, with an average of 2.2 stars.
Recent Good Review from Melanie
Wished I had known
Rosalia best customer service rep Ive talked with from any company in a long time . I have been paying a variable rate for a long time didnt realize I could have been saving so much money . She helped me go get the best deal and a fixed rate. If I did receive info about this option it didnt catch my attention . This should be promoted better. I have used this company for 10 years . I called because bills are awful . Now I see why . But Rosalia explained everything and there should be more like her |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Melanie
from
Ringgold, GA
on
April 15th, 2023

— SCANA Energy
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
My experience
Great customer service |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Martine
from
Augusta, GA
on
October 5th, 2022

— SCANA Energy
Best price
I loved Gas South but went with the best price. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Sissy Jane
from
Woodstock, GA
on
June 27th, 2022

— SCANA Energy
SCANA Gas Rocks
When we change Tenants, SCANA comes in to provide Gas Service. So far, it seems seamless. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Bill
from
Cumming, GA
on
March 20th, 2022

— SCANA Energy
#1 gas company
I really appreciate the friendly agents who go above & beyond to satisfy customers like myself god bless the staff |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Cliftoncole
from
Smyrna, GA
on
October 28th, 2021

— SCANA Energy
Billing Question
Has Scana set up our billing. Was it in my email and I Missed it? I feel like it is time for us to receive a bill. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Mayme Harris
from
Savannah, GA
on
December 27th, 2020

— SCANA Energy
SCANA
Great |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Great
from
Atlanta, GA
on
June 1st, 2020

— SCANA Energy
Owner
Excellent |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Theo Poulokefalos
from
Conyers, GA
on
May 11th, 2020

— SCANA Energy
VS
Ok |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Vls
from
Atlanta, GA
on
April 18th, 2020

— SCANA Energy
Easy Process and Great Service
It was an easy process getting set up with SCANA Energy. They have an easy app that makes it extremely convenient to pay and keep up with my bills. I'm a satisfied customer thus far. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Natalie
from
Atlanta, GA
on
April 3rd, 2020

— SCANA Energy
Great SCANA plan!
Using SCANA has been easy and inexpensive. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
SCANA Works
from
Atlanta, GA
on
March 4th, 2020

— SCANA Energy
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Choosing a provider
So far great service no problems |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Sirena Scott
from
Stone Mountain, GA
on
June 29th, 2021

— SCANA Energy
Cool,calm and effective
Very efficient and inexpensive |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Ave
from
Griffin, GA
on
June 2nd, 2020

— SCANA Energy
New to Scana
So far so good |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Elsie
from
Canton, GA
on
April 19th, 2020

— SCANA Energy
Mitsis Scana review
Account establishment was seamless and I've had zero problems since the beginning. Very happy |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Theresa Mitsis
from
Duluth, GA
on
January 18th, 2020

— SCANA Energy
Great
Great service. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Derryll Anderson
from
Fayetteville, GA
on
January 14th, 2020

— SCANA Energy
Price Change after Ordering
I thought I was getting the cheapest price, but have seen ads for cheaper than when I signed up. Not too happy about this. Service has been fine, no problem there. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Judith McClain
from
Woodstock, GA
on
November 4th, 2019

— SCANA Energy
Review
Good! |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Js12
from
Marietta, GA
on
November 4th, 2019

— SCANA Energy
My over outcome
I love the fact that I didn't have a deposit and everything was.so easy to set up service. But 3days later I received a email saying that I have a $150 deposit and I really wasn't happy with the email because before the text I was under the impression that I didn't have a deposit and I felt like that was very mislea on Scana energy behalf. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Aquasha Green
from
Stone Mountain, GA
on
October 19th, 2019

— SCANA Energy
Order for residential
I called everything was set up right away. I was let known the prices and process right up front. Everything went great have had not one problem with anything. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Donna Walker
from
Senoia, GA
on
May 26th, 2019

— SCANA Energy
Great!!!
I love Scana energy. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Great!!!
from
Hephzibah, GA
on
April 6th, 2019

— SCANA Energy
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Wished I had known
Rosalia best customer service rep Ive talked with from any company in a long time . I have been paying a variable rate for a long time didnt realize I could have been saving so much money . She helped me go get the best deal and a fixed rate. If I did receive info about this option it didnt catch my attention . This should be promoted better. I have used this company for 10 years . I called because bills are awful . Now I see why . But Rosalia explained everything and there should be more like her |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Melanie
from
Ringgold, GA
on
April 15th, 2023

— SCANA Energy
Location and approval
Scana is good slightly higher than most. They approve all and based on location could be the only option |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Scana Customer
from
Demorest, GA
on
November 12th, 2022

— SCANA Energy
What is AGL Passthrough? Why wasn't it mentioned in promotion?
Received bill that had an over $40.00 AGL pass through fee. This wasn't explained in the promotion and there's no explanation on the bill. Help me out here. As a brand new customer, I'm not impressed! Would have been okay with the charge if there was some communication on this. Is it a one time charge or a future permanent charge? |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Unexpected Charge
from
Acworth, GA
on
December 26th, 2020

— SCANA Energy
Billing
I didnt realize it is a fixed rate! |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Shelby Tomlinson
from
Cumming, GA
on
December 3rd, 2019

— SCANA Energy
Switched pricing on me, than applogise!
I signed a contract for .40x per therm and once I received my billing statement, they charged me .55 per them. Lady on the phone was combative. She checked my contract after giving me an ear full. Stay out. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Shawn
from
Roswell, GA
on
July 13th, 2019

— SCANA Energy
Billing
I moved in Feb 25th in my home. But I was billed starting from 22nd . I dont know how so many therms were used I am the only person in my house $306 bill is outrages I went from paying Spire $17 a month to Scana $306 it is ridiculous. I am changing companies as soon as possible . |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Mrs. Adusah
from
Snellville, GA
on
April 26th, 2019

— SCANA Energy
Good in average but price too high!
Good in average but price too high! |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Luca
from
Decatur, GA
on
December 17th, 2018

— SCANA Energy
Newly signed up
Have only received my first bill. Selected Scana because of price rate offer |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
M. KELLY
from
Roswell, GA
on
May 11th, 2018

— SCANA Energy
Too expensive
I wish the cost was less I hardly cook I never spent a whole day at home and my bill was so high I almost fainted |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Waveney
from
Conyers, GA
on
February 14th, 2018

— SCANA Energy
Satisfied customer
I am a recent new customer with Scana Energy and I must say I was impressed from the start. From the moment I called to set up service the customer service was fast and easy. The representative was very helpful and answered all my questions and concerns. I felt their fixed vs varied billing was confusing aside from the representative explaining it to me, it was not a very easy concept to understand or choice to make without knowing what kind of bills to expect in the future. The associate did however advise and direct me on the best options in my case and overall I have been happy with the service. No complaints here. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Veronica
from
Snellville, GA
on
March 24th, 2017
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Converting was a nightmare.
Converting from Constellation was a nightmare. I cant tell you how many things went wrong and how much incorrect information I was given. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Afrma
from
Atlanta, GA
on
April 8th, 2023

— SCANA Energy
Experience
Bad, high bill and fees |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
L
from
Atlanta, GA
on
November 18th, 2022

— SCANA Energy
Did not receive sign on bonus
When signing up for scana I was to receive a signing bonus to reduce my monthly gas bill for several months. this did not happen |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Wanda Wright
from
Winston, GA
on
June 15th, 2022

— SCANA Energy
Fees and more fees
Due to me working less hours due to covid I had fallen behind on my payments and there was a disconnection in my service. I reached out to the state for assistance before disconnection but never received a response back . After making my pass due payment I had to call scana and was informed I had to call bill matrix to make a $150 fee then called back and a nother respresentative informed me I would be billed a $75 fee for reconnection. I really don't understand why it was too many feed and so complicated to get services reconnected. Disconnection did not take any communication with me,not even a tag letting me know my service was disconnected. I would never recommend scana energy again .my past due bill+ $225 in fees ,I made over my past due.$139+225=$364 paid and couldn't even get a reconnection the same day. Terrible . |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Gerra Simmons
from
Jonesboro, GA
on
September 13th, 2021

— SCANA Energy
None
Not satisfied |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Ora Willins
from
Lithonia, GA
on
February 16th, 2020

— SCANA Energy
Bill much higher than anticipated
My bill for the first full month with Scanna was 40% higher than my previous provider. It was not even that cold so I am not happy I switched so far. I guess now I am trapped until my agreement time is up. Also, when I switched I wish they had counseled me to check my previous provider to see if I was under contract. So, not only did the bill from Scanna come in higher I had to pay my previous provider a penalty for ending my service with them prematurely. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Cathie Bray
from
Roswell, GA
on
January 19th, 2020

— SCANA Energy
Very disappointed with Scana, been a customer since 2006, rates were acceptable. Now retired bills are so high I am worried I will be without heat before winter is over. Had to go to Tallatoona for help as bills are higher than ever. I had problem last winter and called, nothing was done, budget billing excessive. I would like to speak to someone in regard to excessive bills.
See above |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Mary Bodkin
from
Rome, GA
on
January 18th, 2020

— SCANA Energy
Scana
I have had some problem understanding this proposed discount. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
James
from
Atlanta, GA
on
January 14th, 2020

— SCANA Energy
Terrible Customer Service
This company sent me a bill for early December when my service was not switched on until 12/12. I requested my account to be recalculated as I did not feel I should pay for charges before my service start date. Instead of resolving the issue, they decided to leave the charges claiming they created my account before the start date so I should pay even though I didn't have service. Once my contract is over, I will definitely switch from this company. They have poor business practices and terrible customer service. They should not qualify as a billing company in GA with such poor customer service. E-mailing and phone call do not work with this company. They will argue with you when they know it's unfair to charge a customer for service before their start date. I paid the charges, but I will continue to fight this issue as I have wasted a lot of time and effort dealing with this issue. Very disappointing company to say the least. Their rates were great, but you get what you pay for in service. Stay far away from this company. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Brian
from
Marietta, GA
on
January 14th, 2020

— SCANA Energy
Setting Up Account Difficult
We have had Scana previously, but opted for another marketer with better pricing. This contract year, Scana had better pricing so we changed. Since I keep our credit frozen through all 3 major providers we were told we had to unfreeze and were given a number to call which we did. After at least an hour and two calls, the credit was unfrozen for 24 hours. Apparently Scana missed the window and we were told they would not open the acct. I just said I am not going thru this again so I didn't. The next billing from the old provider was $6.00 which said that we would get a bill from Scana which we did. There was zero communication. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Poor Communication From Billing Depart
from
Alpharetta, GA
on
November 3rd, 2019

— SCANA Energy
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Is Scana is doing what's suitable for its customers
Just curious if Scana is doing what's suitable for its customers. I received a bill today for $631.46 2.222 per TM. the average rate right now is .63 to 78 per tm for a fixed rate. I get it. I should have signed up for a fixed rate, but I also think that the whole process is kind of a scam having to sign up for a new rate every 12 to 36 months just give me good service at a reasonable market price. I expect the company that I am doing business with not to just take advantage of me by charging me over 200% more than the current market TM rate. I called the Scana support line and talked to a manager asking for them not to take advantage of a customer that pays every month on time, and they said sorry, nothing we can do I am under the philosophy that pigs get fat, and hogs get fired. so I had to fire them today. I am posting this so others can see how Scana takes care of its loyal customers before they sign up for their service |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Chris
from
Atlanta, GA
on
January 27th, 2023

— SCANA Energy
All apologies and no resolution
Just received my SCANA bill and it is 3 times the norm, they say the fixed rate ran out and so they have to charge a variable rate which is exorbitant. Never received their notice of renewal by mail and calling the customer service line is a waste of time, even with a manager. Just a bunch of minions who say No and apologize. This happened before and begrudgingly they adjusted the rate going forward, this time they refuse because I cancelled their service. On to the PSC to file and official inquiry. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Ken
from
Roswell, GA
on
January 20th, 2023

— SCANA Energy
Not a timely switch!
I opted to switch to Scana in October. Only after it went through was I informed it would not take affect until end of December. I felt a bait and switch happened, since I had to pay a variable rate for two months on my current contract. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Tracy
from
Marietta, GA
on
January 2nd, 2023

— SCANA Energy
Not willing to honor rates
Scanna sent me a letter to renew service with specific rate. I returned correspondence agreeing to fixed rate plan for 3 years. The just sent me a letter saying I had signed up for a substantially higher rate with a variable plan. I called and told them thats not what I signed up for. The response was, well, their rates had gone up. I responded that their offer was binding, and the reason I chose a fixed plan. Then their story shifted saying they never got the correspondence I returned. Totally a con game being played by Scanna |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
BOB
from
Alpharetta, GA
on
September 8th, 2022

— SCANA Energy
Service Terms trap
It appears to me SCANA deliberately sets traps for customers, to keep customers paying after their contract ends. SCANA attempts to get customers to opt-in to a continuous fixed rate plan, after their initial plan expires. SCANA will automatically enroll you in a plan and then send its customers letters saying they opted into their auto renewal program, and must pay an early termination fee to cancel. I'd steer clear of SCANA. If I can save one person a headache, my review would've been successful. There are many other options...choose one the others! If a company offers great service and rates, they don't need to set traps for their customers. Customers want to continue doing business with that company, because of its customer centric approach. AVOID SCANA!!! |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Morgan Golden
from
Fayetteville, GA
on
July 2nd, 2022

— SCANA Energy
William Weems
My gas rate has gone sky high and I'm a senior citizen w |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
33fairfielddrive Avondale Estates Georgia 30002
from
Avondale Estates, GA
on
April 6th, 2022

— SCANA Energy
Scammers
My gas bill doubled because my contract ended Oh they sent me a letter in June, I have to request fixed rates!!! No appreciation of their customers!! Call me, don't send letter. I mean really, double price if I dont request fixed tates!! |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Pattie Johnson
from
Flowery Branch, GA
on
February 12th, 2022

— SCANA Energy
They are the biggest scam
After few years with them , my contract was over and I didnt know about it . They almost tripled The price . High way rubbery . So sad how to take advantage of old people |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Max Parast
from
Roswell, GA
on
February 11th, 2022

— SCANA Energy
Crooks
Scana Energy. Communication is horrible. No email notification of canceling service and also no phone outreach..... How does this happen in 2021? complete joke. Then they without notice they charge you $250 for that? Then say its another $60 to start a new account. They should be ashamed. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Chandler
from
Atlanta, GA
on
August 5th, 2021

— SCANA Energy
Too high
Ive been with scanna since 2008 and my bill has gone from two digit payment to three digit..their explanation is Im being charged to cover what I use in winter ..it summer no Im paying 113 for gas..why its hot who uses heat like that in the summer at 90 degress if I could I find another supplier |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Jones
from
Lithonia, GA
on
June 29th, 2021

— SCANA Energy
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