The best review categories for SCANA Energy are the order experience, with an average of 2.1 stars, and their customer service, with an average of 2.1 stars.
Recent Good Review from Melanie
Wished I had known
| Rosalia best customer service rep Ive talked with from any company in a long time . I have been paying a variable rate for a long time didnt realize I could have been saving so much money . She helped me go get the best deal and a fixed rate. If I did receive info about this option it didnt catch my attention . This should be promoted better. I have used this company for 10 years . I called because bills are awful . Now I see why . But Rosalia explained everything and there should be more like her | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Melanie
from
Ringgold, GA
on
April 15th, 2023
Melanie- Thank you for taking the time to submit a review and will share your comments with Roselia's supervisor as well as marketing for your suggestion on promoting rates. We are glad she was able to extend you a great rate and we thank you for being a loyal customer. Please reach out to us if we may be of further assistance.
— SCANA Energy
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
My experience
| Great customer service | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Martine
from
Augusta, GA
on
October 5th, 2022
Thank you Martine for taking the time to post a review!
— SCANA Energy
Best price
| I loved Gas South but went with the best price. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Sissy Jane
from
Woodstock, GA
on
June 27th, 2022
Thank you for choosing SCANA Energy Sissy Jane!
— SCANA Energy
SCANA Gas Rocks
| When we change Tenants, SCANA comes in to provide Gas Service. So far, it seems seamless. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Bill
from
Cumming, GA
on
March 20th, 2022
Thank you Bill for your comments! You may want to consider a Continuous Service Agreement. You can locate it at www.scanaenergy.com/landlords or call us at 1-877-467-2262.
— SCANA Energy
#1 gas company
| I really appreciate the friendly agents who go above & beyond to satisfy customers like myself god bless the staff | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Cliftoncole
from
Smyrna, GA
on
October 28th, 2021
Thank you for taking the time to write such a kind review and thank you for being a customer.
— SCANA Energy
Billing Question
| Has Scana set up our billing. Was it in my email and I Missed it? I feel like it is time for us to receive a bill. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Mayme Harris
from
Savannah, GA
on
December 27th, 2020
Mayme-It appears you have received your bill and we have receved your payment as well. Thank you for choosing SCANA Energy!
— SCANA Energy
SCANA
| Great | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Great
from
Atlanta, GA
on
June 1st, 2020
Thank you for the review!
— SCANA Energy
Owner
| Excellent | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Theo Poulokefalos
from
Conyers, GA
on
May 11th, 2020
Thank you Theo for taking the time to review!
— SCANA Energy
VS
| Ok | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Vls
from
Atlanta, GA
on
April 18th, 2020
Thanks Vls!
— SCANA Energy
Easy Process and Great Service
| It was an easy process getting set up with SCANA Energy. They have an easy app that makes it extremely convenient to pay and keep up with my bills. I'm a satisfied customer thus far. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Natalie
from
Atlanta, GA
on
April 3rd, 2020
Thank you for submitting your review and for choosing SCANA Energy!
— SCANA Energy
Great SCANA plan!
| Using SCANA has been easy and inexpensive. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
SCANA Works
from
Atlanta, GA
on
March 4th, 2020
Thank you for submitting your review and for choosing SCANA Energy!
— SCANA Energy
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Choosing a provider
| So far great service no problems | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Sirena Scott
from
Stone Mountain, GA
on
June 29th, 2021
Thank you for choosing SCANA Energy Sirena!
— SCANA Energy
Cool,calm and effective
| Very efficient and inexpensive | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ave
from
Griffin, GA
on
June 2nd, 2020
Ave-Thank you for choosing SCANA Energy and for the review!
— SCANA Energy
New to Scana
| So far so good | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Elsie
from
Canton, GA
on
April 19th, 2020
Thanks Elsie!
— SCANA Energy
Mitsis Scana review
| Account establishment was seamless and I've had zero problems since the beginning. Very happy | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Theresa Mitsis
from
Duluth, GA
on
January 18th, 2020
Thank you for choosing SCANA Energy Theresa!
— SCANA Energy
Great
| Great service. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Derryll Anderson
from
Fayetteville, GA
on
January 14th, 2020
Thank you for choosing SCANA Energy Derryll!
— SCANA Energy
Price Change after Ordering
| I thought I was getting the cheapest price, but have seen ads for cheaper than when I signed up. Not too happy about this. Service has been fine, no problem there. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Judith McClain
from
Woodstock, GA
on
November 4th, 2019
Rates are updated on the 5th of each month and it looks like you submitted your request back in September. Please call us at 1-877-467-2262 if you'd like to review. Representatives are available Monday - Friday 7am - 8pm and Saturday 8am - 5pm.
— SCANA Energy
Review
| Good! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Js12
from
Marietta, GA
on
November 4th, 2019
Thank you Js12!
— SCANA Energy
My over outcome
| I love the fact that I didn't have a deposit and everything was.so easy to set up service. But 3days later I received a email saying that I have a $150 deposit and I really wasn't happy with the email because before the text I was under the impression that I didn't have a deposit and I felt like that was very mislea on Scana energy behalf. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Aquasha Green
from
Stone Mountain, GA
on
October 19th, 2019
Aquasha-A credit score is performed to determine deposit requirement. You submitted your order with Georgia Gas Savings who would have advised that SCANA Energy would perform the credit score, if you submitted online, you would have had to accept the Terms and Conditions that include a credit check. If we can review your account further, please call SCANA Energy at 1-877-467-2262. Representatives are available Monday- Friday 7am - 8pm and Saturday 8am - 5pm.
— SCANA Energy
Order for residential
|
I called everything was set up right away. I was let known the prices and process right up front. Everything went great have had not one problem with anything. |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Donna Walker
from
Senoia, GA
on
May 26th, 2019
Thank you for choosing SCANA Energy Donna!
— SCANA Energy
Great!!!
| I love Scana energy. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Great!!!
from
Hephzibah, GA
on
April 6th, 2019
Thank you for taking the time for writing us a review and being a customer! If we can be of further assistance, please call us at 1-877-467-2262.
— SCANA Energy
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Wished I had known
| Rosalia best customer service rep Ive talked with from any company in a long time . I have been paying a variable rate for a long time didnt realize I could have been saving so much money . She helped me go get the best deal and a fixed rate. If I did receive info about this option it didnt catch my attention . This should be promoted better. I have used this company for 10 years . I called because bills are awful . Now I see why . But Rosalia explained everything and there should be more like her | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Melanie
from
Ringgold, GA
on
April 15th, 2023
Melanie- Thank you for taking the time to submit a review and will share your comments with Roselia's supervisor as well as marketing for your suggestion on promoting rates. We are glad she was able to extend you a great rate and we thank you for being a loyal customer. Please reach out to us if we may be of further assistance.
— SCANA Energy
Location and approval
| Scana is good slightly higher than most. They approve all and based on location could be the only option | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Scana Customer
from
Demorest, GA
on
November 12th, 2022
Thank you for taking the time to write a review. If we may assist you further, please call us at 1.877.467.2262. Representatives are available Monday - Friday 7am - 8pm and Saturday 8am - 5pm.
— SCANA Energy
What is AGL Passthrough? Why wasn't it mentioned in promotion?
| Received bill that had an over $40.00 AGL pass through fee. This wasn't explained in the promotion and there's no explanation on the bill. Help me out here. As a brand new customer, I'm not impressed! Would have been okay with the charge if there was some communication on this. Is it a one time charge or a future permanent charge? | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Unexpected Charge
from
Acworth, GA
on
December 26th, 2020
Chris- AGL owns the pipes and meter to provide the gas service and is a monthly charge. You are charged the AGL Pass Through Charges, with no mark-up, no matter which marketer bills you for service. When you signed up, you were requested to review and accept the T&Cs of service and they are listed there, as well as you are sent a written copy that details the components of your bill. You can learn more by clicking on the following link https://www.atlantagaslight.com/residential/pricing-and-rate-plans.html. If you have questions with your SCANA Energy bill, call us at 1-877-467-2262.
— SCANA Energy
Billing
| I didnt realize it is a fixed rate! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Shelby Tomlinson
from
Cumming, GA
on
December 3rd, 2019
Yes, you are guaranteed the lowed fixed rate for the duration of the term you selected. This avoids fluctuation in the price you pay per therm each month. Please call us at 1-877-467-2262 if you would like to review.
— SCANA Energy
Switched pricing on me, than applogise!
| I signed a contract for .40x per therm and once I received my billing statement, they charged me .55 per them. Lady on the phone was combative. She checked my contract after giving me an ear full. Stay out. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Shawn
from
Roswell, GA
on
July 13th, 2019
Shawn-We are sorry to hear this, and we recently did change the way the rate displays on the welcome email and letter. It also appears they gave you a lower rate in a future call. Thank you for taking the time to write your concerns and we will review the call for opportunities to review with the rep.
— SCANA Energy
Billing
| I moved in Feb 25th in my home. But I was billed starting from 22nd . I dont know how so many therms were used I am the only person in my house $306 bill is outrages I went from paying Spire $17 a month to Scana $306 it is ridiculous. I am changing companies as soon as possible . | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Mrs. Adusah
from
Snellville, GA
on
April 26th, 2019
We will be glad to review if you would like to call us at 1-877-467-2262. Representatives are available Monday - Friday 7am - 8pm and Saturday 8am - 5pm.
— SCANA Energy
Good in average but price too high!
| Good in average but price too high! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Luca
from
Decatur, GA
on
December 17th, 2018
Luca-We'll be glad to review your pricing options. Please call us at 1-877-467-2262.
— SCANA Energy
Newly signed up
| Have only received my first bill. Selected Scana because of price rate offer | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
M. KELLY
from
Roswell, GA
on
May 11th, 2018
Thank you for choosing SCANA Energy M.Kelly! Please let us know if you need anything.
— SCANA Energy
Too expensive
| I wish the cost was less I hardly cook I never spent a whole day at home and my bill was so high I almost fainted | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Waveney
from
Conyers, GA
on
February 14th, 2018
We'll be glad to review your account. If you are on Facebook, you can send us a private message at facebook.com/scanaenergy and be sure to include the name on the account and service address. You may also email us direct at ContactUsSCANAEnergy@scana.com.
— SCANA Energy
Satisfied customer
| I am a recent new customer with Scana Energy and I must say I was impressed from the start. From the moment I called to set up service the customer service was fast and easy. The representative was very helpful and answered all my questions and concerns. I felt their fixed vs varied billing was confusing aside from the representative explaining it to me, it was not a very easy concept to understand or choice to make without knowing what kind of bills to expect in the future. The associate did however advise and direct me on the best options in my case and overall I have been happy with the service. No complaints here. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Veronica
from
Snellville, GA
on
March 24th, 2017
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Converting was a nightmare.
| Converting from Constellation was a nightmare. I cant tell you how many things went wrong and how much incorrect information I was given. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Afrma
from
Atlanta, GA
on
April 8th, 2023
We are sorry to hear this and it appears your order with SCANA Energy was a turn on and we are glad to have you as a customer. If there's something we may review with your account, please call us at 1.877.467.2262. Representatives are available Monday - Friday 7am - 8pm and Saturday 8am - 5pm.
— SCANA Energy
Experience
| Bad, high bill and fees | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
L
from
Atlanta, GA
on
November 18th, 2022
We are sorry to hear this. If we can review your account with you, please call us at 1.877.467.2262. Representatives are available Monday - Friday 7am - 8pm and Saturday 8am - 5pm.
— SCANA Energy
Did not receive sign on bonus
| When signing up for scana I was to receive a signing bonus to reduce my monthly gas bill for several months. this did not happen | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Wanda Wright
from
Winston, GA
on
June 15th, 2022
Wanda - We are sorry to hear this and will be glad to review. Please call us at 1-877-467-2262. Representatives are available Monday -Friday 7am - 8pm and Saturday 8am - 5pm.
— SCANA Energy
Fees and more fees
| Due to me working less hours due to covid I had fallen behind on my payments and there was a disconnection in my service. I reached out to the state for assistance before disconnection but never received a response back . After making my pass due payment I had to call scana and was informed I had to call bill matrix to make a $150 fee then called back and a nother respresentative informed me I would be billed a $75 fee for reconnection. I really don't understand why it was too many feed and so complicated to get services reconnected. Disconnection did not take any communication with me,not even a tag letting me know my service was disconnected. I would never recommend scana energy again .my past due bill+ $225 in fees ,I made over my past due.$139+225=$364 paid and couldn't even get a reconnection the same day. Terrible . | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Gerra Simmons
from
Jonesboro, GA
on
September 13th, 2021
We are sorry to hear you are having difficulty with your payments and were disconnected. Atlanta Gas Light owns the pipes and meter to provide the service and are responsible for all service requests for the gas providers/marketers. A door notice should have been left when the service was disconnected. We access AGLs scheduling system for your reconnect and are provided the 1st available appointment in your area, which I show has been scheduled. Please be sure you reach out for an arrangement when you receive your notices so we can avoid any future disconnects. If we may review further, call us at 1-877-467-2262.
— SCANA Energy
None
| Not satisfied | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ora Willins
from
Lithonia, GA
on
February 16th, 2020
We are sorry to hear this Ora. If we may review further, please call us at 1-877-467-2262. Representatives are available Monday - Friday 7am - 8pm and Saturday 8am - 5pm.
— SCANA Energy
Bill much higher than anticipated
| My bill for the first full month with Scanna was 40% higher than my previous provider. It was not even that cold so I am not happy I switched so far. I guess now I am trapped until my agreement time is up. Also, when I switched I wish they had counseled me to check my previous provider to see if I was under contract. So, not only did the bill from Scanna come in higher I had to pay my previous provider a penalty for ending my service with them prematurely. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Cathie Bray
from
Roswell, GA
on
January 19th, 2020
Cathie-Reviewing your account, it apears you may have forgot to pay the first bill and the balance was brought forward to your next bill, which would explain the higher bill. If we may review further, please call SCANA Energy at 1-877-467-2262 and we do thank you for signing up for service with us!
— SCANA Energy
Very disappointed with Scana, been a customer since 2006, rates were acceptable. Now retired bills are so high I am worried I will be without heat before winter is over. Had to go to Tallatoona for help as bills are higher than ever. I had problem last winter and called, nothing was done, budget billing excessive. I would like to speak to someone in regard to excessive bills.
| See above | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Mary Bodkin
from
Rome, GA
on
January 18th, 2020
Mary-We are sorry to hear this and see you did receive funds from Tallatoona towards your bill. Since you qualify for these funds, you qualify for SCANA Energy's Regulated Provider which offers reduced rates on your gas bill. To learn more, call SCANA Regulated at 1-866-245-7742.
— SCANA Energy
Scana
| I have had some problem understanding this proposed discount. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
James
from
Atlanta, GA
on
January 14th, 2020
We'll be glad to review your rate plan James. Please call us at 1-877-467-2262. Representatives are available Monday - Friday 7am - 8pm and Saturday 8am - 5pm.
— SCANA Energy
Terrible Customer Service
|
This company sent me a bill for early December when my service was not switched on until 12/12. I requested my account to be recalculated as I did not feel I should pay for charges before my service start date. Instead of resolving the issue, they decided to leave the charges claiming they created my account before the start date so I should pay even though I didn't have service. Once my contract is over, I will definitely switch from this company. They have poor business practices and terrible customer service. They should not qualify as a billing company in GA with such poor customer service. E-mailing and phone call do not work with this company. They will argue with you when they know it's unfair to charge a customer for service before their start date. I paid the charges, but I will continue to fight this issue as I have wasted a lot of time and effort dealing with this issue. Very disappointing company to say the least. Their rates were great, but you get what you pay for in service. Stay far away from this company. |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Brian
from
Marietta, GA
on
January 14th, 2020
Brian-We are sorry you feel this way. There are 4 components that make up your bill; natural gas consumption, customer service charge, AGL Pass Through Charges (which would have been the same no matter which marketer billed you for your service), state and local taxes, and in your case, on your first bill, a one time $7.50 connection fee for switching providers more than one time in a 12 month period. It actually appears the gas had been turned off, so fortunately, you were not charged the $60 connection fee for AGL turning the service back on and you were also not charged for natural gas consumption since the gas was off. We will be glad to review further, please call us at 1-877-467-2262. Representatives are available Monday - Friday 7am - 8pm and Saturday 8am - 5pm.
— SCANA Energy
Setting Up Account Difficult
| We have had Scana previously, but opted for another marketer with better pricing. This contract year, Scana had better pricing so we changed. Since I keep our credit frozen through all 3 major providers we were told we had to unfreeze and were given a number to call which we did. After at least an hour and two calls, the credit was unfrozen for 24 hours. Apparently Scana missed the window and we were told they would not open the acct. I just said I am not going thru this again so I didn't. The next billing from the old provider was $6.00 which said that we would get a bill from Scana which we did. There was zero communication. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Poor Communication From Billing Depart
from
Alpharetta, GA
on
November 3rd, 2019
We are sorry to hear you had this experience and we will be glad to review the account and process with you. Please call us at 1-877-467-2262. Representatives are available Monday - Friday 7am - 8pm and Saturday 8am - 5pm.
— SCANA Energy
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Is Scana is doing what's suitable for its customers
| Just curious if Scana is doing what's suitable for its customers. I received a bill today for $631.46 2.222 per TM. the average rate right now is .63 to 78 per tm for a fixed rate. I get it. I should have signed up for a fixed rate, but I also think that the whole process is kind of a scam having to sign up for a new rate every 12 to 36 months just give me good service at a reasonable market price. I expect the company that I am doing business with not to just take advantage of me by charging me over 200% more than the current market TM rate. I called the Scana support line and talked to a manager asking for them not to take advantage of a customer that pays every month on time, and they said sorry, nothing we can do I am under the philosophy that pigs get fat, and hogs get fired. so I had to fire them today. I am posting this so others can see how Scana takes care of its loyal customers before they sign up for their service | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Chris
from
Atlanta, GA
on
January 27th, 2023
We responded to your comment on Facebook as well. We are sorry you feel this way and that you have considered a switch away. Consumers are frustrated how high energy costs have been over the past year, including the price at the pump. Selecting a fixed price per therm helps avoid the fluctuation in price when the cost to purchase natural is the highest we've seen in several years, and we had the artic blast come through in December. Please call us back if you want to reconsider the fixed price offer the representative reviewed with you on Friday.
— SCANA Energy
All apologies and no resolution
| Just received my SCANA bill and it is 3 times the norm, they say the fixed rate ran out and so they have to charge a variable rate which is exorbitant. Never received their notice of renewal by mail and calling the customer service line is a waste of time, even with a manager. Just a bunch of minions who say No and apologize. This happened before and begrudgingly they adjusted the rate going forward, this time they refuse because I cancelled their service. On to the PSC to file and official inquiry. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ken
from
Roswell, GA
on
January 20th, 2023
We are sorry you feel this way. Your bill dated 12/16/22 was your last bill with the fixed rate plan as displayed on Page 3 under Current Charges. A notice was mailed 10/12/22 as a reminder your fixed rate would expire in December. The renewal letter was mailed on 11/06/22 to renew by 12/06/22. Since you did not renew, the account was dropped to the variable rate per the Terms and Conditions of establishing a fixed rate plan. Your switch to another provider was effective 01/01/23. If you would like copies of the T&Cs, your renewal notices, or to review further, please call us at 1.877.467.2262.
— SCANA Energy
Not a timely switch!
| I opted to switch to Scana in October. Only after it went through was I informed it would not take affect until end of December. I felt a bait and switch happened, since I had to pay a variable rate for two months on my current contract. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Tracy
from
Marietta, GA
on
January 2nd, 2023
We are sorry to hear this. Market switches are processed by AGL on the 19th of each month for all of the marketers. If you submitted your request and was processed prior to the 19th, your effective date is the 1st of the upcoming month. Switches processed after the 19th, will not be effective until the following month. For example, a switch received and processed on 12/19 would have have an effective date of 01/01/2023. If the switch was received and processed on or after 12/20, the switch would not be effective until 02/01/2023. If we may review further, please call us at 1.877.467.2262.
— SCANA Energy
Not willing to honor rates
| Scanna sent me a letter to renew service with specific rate. I returned correspondence agreeing to fixed rate plan for 3 years. The just sent me a letter saying I had signed up for a substantially higher rate with a variable plan. I called and told them thats not what I signed up for. The response was, well, their rates had gone up. I responded that their offer was binding, and the reason I chose a fixed plan. Then their story shifted saying they never got the correspondence I returned. Totally a con game being played by Scanna | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
BOB
from
Alpharetta, GA
on
September 8th, 2022
Bob - we are sorry to hear this and sounds like the card was not received in time and you were dropped to a variable rate plan. Rates have gone up considerably in the past two months and it is frustrating for everyone. If we can review further, please call us at 1.877.467.2262. We're available Monday - Friday 7am - 8pm and Saturday 8am -5pm.
— SCANA Energy
Service Terms trap
|
It appears to me SCANA deliberately sets traps for customers, to keep customers paying after their contract ends. SCANA attempts to get customers to opt-in to a continuous fixed rate plan, after their initial plan expires. SCANA will automatically enroll you in a plan and then send its customers letters saying they opted into their auto renewal program, and must pay an early termination fee to cancel. I'd steer clear of SCANA. If I can save one person a headache, my review would've been successful. There are many other options...choose one the others! If a company offers great service and rates, they don't need to set traps for their customers. Customers want to continue doing business with that company, because of its customer centric approach. AVOID SCANA!!! |
|||
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| Account Management | |
| Likely to recommend |
—
Morgan Golden
from
Fayetteville, GA
on
July 2nd, 2022
We are sorry you feel this way Morgan and apologize if you had any misunderstanding on how auto-renewal works. You receive notification 60 days prior to the rate renewing and the opportunity to contact us if you would like to review other rate plan options as well as opting out of auto renewal. If we may review further, please call us at 1-877-467-2262. Representatives are available Monday - Friday 7am - 8pm and Saturday 8am - 5pm.
— SCANA Energy
William Weems
| My gas rate has gone sky high and I'm a senior citizen w | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
33fairfielddrive Avondale Estates Georgia 30002
from
Avondale Estates, GA
on
April 6th, 2022
Mr. Weems - it appears you've emailed and reached out several times and we have responded and tried reaching out to you with no reply or response from you. We will be glad to review rate plan options with you. Please call us at 1-877-467-2262.
— SCANA Energy
Scammers
|
My gas bill doubled because my contract ended Oh they sent me a letter in June, I have to request fixed rates!!! No appreciation of their customers!! Call me, don't send letter. I mean really, double price if I dont request fixed tates!! |
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| Plans & Pricing | |
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| Account Management | |
| Likely to recommend |
—
Pattie Johnson
from
Flowery Branch, GA
on
February 12th, 2022
We are sorry you feel this way Pattie and we send several notices prior to your rate plan expiring as well as the options for renewing. If we may review further, please call us at 1-877-467-2262.
— SCANA Energy
They are the biggest scam
| After few years with them , my contract was over and I didnt know about it . They almost tripled The price . High way rubbery . So sad how to take advantage of old people | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Max Parast
from
Roswell, GA
on
February 11th, 2022
We are sorry you feel this way Max. Several notices are sent prior to your rate expiring, as well as options for renewal. If we may review further, please call us at 1-877-467-2262.
— SCANA Energy
Crooks
| Scana Energy. Communication is horrible. No email notification of canceling service and also no phone outreach..... How does this happen in 2021? complete joke. Then they without notice they charge you $250 for that? Then say its another $60 to start a new account. They should be ashamed. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Chandler
from
Atlanta, GA
on
August 5th, 2021
Chandler- we are sorry to hear this and will be glad to review with you further. Please call us at 1-877-467-2262. Representatives are available Monday - Friday 7am - 8pm and Saturday 8am - 5pm.
— SCANA Energy
Too high
| Ive been with scanna since 2008 and my bill has gone from two digit payment to three digit..their explanation is Im being charged to cover what I use in winter ..it summer no Im paying 113 for gas..why its hot who uses heat like that in the summer at 90 degress if I could I find another supplier | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jones
from
Lithonia, GA
on
June 29th, 2021
Ms. Jones-Thank you for sharing your concerns. Your budget billing plan has not increased in the past year and you have 4 months remaining until your budget billing plan will go through anniversary. We monitor your budget billing amount through-out the year. If the amount you are paying is not enough to cover the balance for actual usage, we will increase it to avoid you having a large balance at anniversary. If you were overpaying, we would decrease the budget billing monthly amount. Please call us at 1-877-467-2262 if we may review further.
— SCANA Energy
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