Recent Bad Reviews

“  This company is a joke. Lied about a gift card for signing up. Rates changed sporadically. The customer care doesn't care. So I am going back to scana which I never had a problem with. ”

“  I manage my elderly Aunt's finances and upon paying her bills, I realized how costly her gas bills were with GNG. She has had long-term dimentia and did not realize she had to update her plan to continue with gas savings. Consequently, I decided to switch her to another competitor since they has a slightly better rate and that GNG made good profit from years of service.

Consequently, my transfer failed several times and upon investigation I was told by competitor that there was some discrepancy with the acct info between GNG and the main gas company, Atlanta Gas light. Apparently, the name was incorrect on the acct and that GNG explained it could not be changed for various reasons.
For 3 months, I would call and get a different excuse to why the name change could not be done because we could only open another acct to make the correction. They would not allow us to transfer with just making a simple change.
After getting the run around, I attempted to call Atlanta Gas light multiple times to tell them what was happening. A few reps told me to call my provider directly to work this out because they do not work with customers directly. However, one rep was nice enough to investigate this and made the change. I am totally grateful to her. Otherwise, we would have been stuck with GNG again which enraged me after knowing that they were making excuses for preventing us from switching services.

They made the error because only they could communicate with Atlanta Gas Light and refused any attempt to correct it. I am saddened that they would go through such lengths for something so trivial. I am convinced that this was done purposefully as I spoke to supervisors who were feeding me info that was later debunked by Atlanta Gas light. They told me that they could not correct the acct profile however, I was able to call Atlanta Gas light and get the issue corrected.

Shame on GNG for these unfair competition practices. I would never come back to GNG even if they have the cheapest therm rate in GA! GNG, that was extremely stupid on your part as you lost a customer for life. THIS IS NOT A FAKE REVIEW AND IS VERY MUCH LIGITIMATE! Unbelievable to me that you are currently the highest rated gas company and I wanted to submit this review to bring light to this unfair practice. I am sure all the gas companies practice this shady practice, but this needs to be brought to light and addressed. Thanks you for reading. ”

“  This was my first experience with having to get my own account from a gas company while living at an apartment, so I understood that the cost would be higher to begin with. However, I was not anticipating how much I would pay for an account versus how little I was paying for the bill itself. About five months into having an account, I did miss a payment and had my gas shut off (understandably so). However, getting it turned back on proved to be difficult. This is something you have to call for, and when I did, the person I spoke with on the line was rude and dismissive. I was unable to get my gas turned back on until later the following day since they had to come down from Atlanta. While on the phone with the representative, she took my payment for the fees to reinstate my account and to have someone come turn on the gas. Then, on my next bill, the payment showed up again. At first, I didn't think much of it, assuming maybe there was something they missed, but when the following bill had the turn on fee again, I knew something was wrong. When I called, they explained that I could not get the extra fee refunded and that I could only have it be credited toward a future bill. WHile this was not ideal, as I didn't have any wiggle room in my budget at the time, I had to go along with this. Then, on the next bill, they only credited part of what they owed me. I had to call again, and instead of crediting the remainder to the bill that was crafted and soon due, I had to wait until the following month for that part to come through.
After this debacle, I decided to turn on autopay. I had missed a bill before, and this whole process of getting it sorted out was nothing short of a nightmare, so I figured I would do myself a favor and ensure I would not miss another bill.
At the end of my contract, I received an email asking if I wanted to renew my contract. As my lease was ending, I did not, so I logged in to see what to do. The only option I saw was a button to say if I did want to renew my contract but nothing if I did not, so I (wrongfully) believed that it meant I did not need to take any further action. I saw nothing that said that I needed to call to cancel my account or that the end of the contract does not equate to the end of my account. I moved out of my unit at the end of August, and when I received a bill from GNG in September that autobilled, I assumed it was the remaining costs from the last billing cycle. When October rolled around, I got another bill, this one even higher (about $60). When I opened the bill and looked at it, it was for August 27-September 16 (keep in mind I moved out early/mid August). I called GNG and spoke with 2 representatives, as well as speaking to my apartment. They will not refund the amount and claim it was my responsibility even though I did not live in that unit and had not been in that unit for some time. I do understand that I made a mistake in not seeing the fine print, but as I was moved out and my lease was over, this should not have been my responsibility to pay. ”

“  My service was disconnected because the app doesent work right. I have paperless billing. The app would say I didn't owe anything when I did infact owe or would not let me pay at all. So it's cut off because the app doesent work well. I would recommend this service to no one. They shouldn't offer paperless billing if the app is garbage. Customer service isn't great either ”

“  Nightmare
Worst gas company
Switching back to constellation energy ”

“  Ive been trying to set up autopay from online, the app and by calling and still couldnt get to pay my monthly bill on time so I randomly sent money to them for the bill but they still cut my gas off. Im leaving them as soon as I can because they DONT CARE!! ”

“  This company got $26,000 of mine by mistake over a month and a half ago they have not sent the money back and keep saying that the check has not cleared. Theres nobody at the company that can help me get my money back and they just keep on giving me bull after dozens of phone calls ”

“  If you have another choice, make it. If not, keep ALL billing statements for at least 10 years after stopping service. Otherwise you may wake up one day to an email from Equifax stating that Gas South has reported your 8 yr old account as in collections.
1. April 9, 2025, I am notified by Experian and Equifax that a collection account has been reported by a collection agency called Transworld. I have never been contacted by them to dispute this debt.
2. I reached out to Gas South the same day via email. A Gas South representative responded and stated that the $500 debt in question was accrued from 2016-2017. This alone makes it ineligible for credit bureau reporting. Secondly, it is not owed at all.
3. I had Gas South service from 2016-2022 at the same address. It is absurd to suggest that somehow Gas South allowed a customer to carry a $500 balance that never got paid, month after month for 5 years! Especially when their own website states that past dude balances are subject to disconnection after going unpaid. By this policy, my service should have been disconnected in 2017, 2018, 2019,2020. But it wasnt. It was disconnected in June 2021. In order to reconnect, I had to pay the past due amount which I did and service was restored.
4. I paid all past due balance upon reconnection. Therefore, there was no $500 balance from 2017.
5. At no time did Gas South reach out to me using the same email I currently use that was also the email my account was established under. I never received a past due bill from 2017-2022 nor was I ever contacted by any collection agency in order to dispute the validity of this debt.
6. Rather, 8 years after this account allegedly becoming $500 past due, a collection agency reports this as a new unpaid debt. It is neither new nor is it an unpaid debt.
7. I have filed disputes with the credit bureaus and with the BBB. I will continue to pursue all available options until this matter is resolved. These companies have failed to follow the guidelines set forth in the FCRA and need to be held accountable. ”

“  After no missed payments for 23 years, I missed a payment due to an extended hospital stay and had my gas turned off. I owed less than $100, too. I received no notification of the disconnect. I was charged a reconnect fee and told it would be a few days to get the gas turned back on. I have no more sick time and have to work 2 jobs. It will be a long time before I can be at home to get this turned back on. Lots of needless cold showers in my future. I hate this company. Is this how you repay 23 years of loyalty? ”

“  Thought Xoom was like all the others competing. NO. They are hiding your bill. Don't believe me, go to there site and look for yourself. You can't find the invoice but they make it easy to charge your credit card with no backup. ”