Walton EMC Natural Gas Customer Reviews

The best review categories for Walton EMC Natural Gas are their customer service, with an average of 3.0 stars, and their plans and pricing, with an average of 1.0 stars.

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Plans & Pricing

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Most Recent 1 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Dont help at all

Ive fraud on my account and close all cards. Ive electricity, gas and alarm from this company. I added new card but it didnt get added to the gas service. They cut off gas today. I paid the remainder which i didnt know existed but they told me itll be turning after 4 days so my kids has to live without gas and food. This is inhumane. Ill definitely change my company.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Saima Kabir from Snellville, GA on June 22nd, 2023

If you want to waste money...

Walton EMC is a gas services intermediary here in GA. With them getting paid to facilitate gas service for GNG, they are not a walk in the park to work with. Namely on renewal of service. The notification and renewal structure they have in place is more aligned with jacking up your price per therm than it is helping the customer get the best deal. They imply technology and other means to collect their fees (I literally got text messages when my bill was coming up, when it is due, when it is past due with links directly to the page to pay) but dont have the option to receive notification when my contract was about to expire and my price per therm was about to rise over 250%. We post it on 2 billing statements before your contact expires is the rhetoric they use, but when you thrust e-bill statements down my through every time I log in, I dont get the bill to see the notice. You literally have to log into your account, navigate to the actual PDF paper bill, not the account summary or ledger but download and view the bill, to see this information. This is a blatant failure to the customer which is why I emphatically implore people reading this to use another provider. Bill went from $60-$90/month to over $200/month due to contract expiration. It is obvious they would rather have your contract expire, even for a month, so they can take all of your money and potentially leave you out in the cold...