Recent Bad Reviews

“  I enrolled in auto pay, the app wouldn't let me pay because I was enrolled. It wasn't pulling my payments and I was charged a hefty disconnect fee and had to pay multiple bills all at once. They blamed me when I called in. ”

“  Have a bad experience with your system unit calculation. Your agents say system is trying to give me "some of the money back" which means it is strongly not a right way of calculation and that GNG is stealing money from me. I got into an agreement for 12 months fixed rate, but the calculated money for the difference of Days in Units messy and being charged invariably for that. I escalated twice to speak with your higher managers but im repeatedly hearing "system is trying give back some money" . ”

“  Signed a contract with Constellation in Feb.2026 and they fell through by not transferring my account. I was charged the highest rate by Georgia Power because of no contract. I paid $150 more for the month of Feb. than usual. I would never recommend Constellation! ”

“  I was locked in for .59 per therm until 11/30/25. I changed to different gas company to start 1/1/26. I expected to pay the variable rate from 12/1/25-12/31/25. Instead I paid variable rate from 11/11/25-12/31/25 at a rate of $2.07. I feel I overpaid for 19 days. Totaling up to $268.44 too much. Gas Souths answer is I had 12 billing periods at .59. My point is I should have had it until 11/30/25. Very disappointed. ”

“  As soon as I have time to do research Inwill be leaving Scanna. I have dealt with Several Very Rude customer service agents, all of which conveniently "have no supervisor" smh. DO NOT USE THIS COMPANY! ”

“  Uneventful switch to Scana Energy from Gas South. Regrettably they advertised a new rate 20c less than the rate we got, a matter of days after we had after we had signed up with them on an 18 month plan. Further, they forward a bill for 2 days of gas usage which contained $70 worth of pass through charges! An email was sent to them asking for clarification on this and over a week later, we are still yet to hear from them. Not impressed. Customer Service = 0 ”

“  As a former Constellation customer with 800+ credit score, I was expecting the switch back to Constellation to take just 5-10 min. instead, it took 10 days, multiple calls and emails. I walked away from it, but then was contacted by someone from corporate team who actually got everything done in 2 min. ”

“  Probably the worst company Ive dealt with from top to bottom. Customer service is the worst. Every single person I have talked to has been rude, spiteful, and purposefully unhelpful. This is really just all around unacceptable for a company. I would never recommend this company or their services to anyone! 0/10 ”

“  I set up my account while living in Hawaii for a home I purchased in Georgia with the understanding that the individual I spoke to was placing it on auto pay. I received a disconnection notice today, and when I called to inquire was told I never spoke to an agent to set up my account even though my phone records clearly show that I called on January 23. And Im being told that it was my fault. The account was not put on auto pay correctly. I did not have this problem with any other companies, including Georgia Power in regard to setting up my accounts for the home I purchased and everything else being completely on auto pay before I even moved into my home. I will now be looking for a different provider and if I cant find one, I will just cancel my account and not have natural gas for as long as I own this home if this is the only company available. ”

“  Had Xoom since 2021, last contract expired and my rate jumped 227% - in a world of junk email, phone scams, paperless billing, and autopay it's a boomtown for marketers! 4 months later, I discover the problem. Call, willing to sign up again, but asked for my some of my $1200 in excessive fees back and their answer was I'm sorry. Yes you are! ”