Disconnect Reviews

“  I live in a new build and GNG mistakenly disconnected my gas service. SCANA very quickly contacted GNG and had them at my home in 30 minutes to reconnect. Really appreciate the fast service! ”

“  Infinite offering good prices for 12 month plan . the switching process was quick and simple and the company take care about disconnect me from the old provider. ”

“  We received great service when we moved in our apartment. We fell behind one month and the service was disconnected. The bill was paid and service was restored asap. Everyone is friendly with great customer service. ”

“  Moved to Georgia in May. Set up account over the phone in about 15-20 minutes. The first bill on pay-as-you-go plan comes within a week with a disconnect notice, but it helps you understand what this particular plan entails. You have plenty of time before the bill is due. I've had to make multiple payment arrangements after a rough patch in my finances, but the policies are fair and designed to help the customer as long as you honor the arrangements. Several other gas providers sent me offers, but when I inquired, they couldn't match or beat Gas South's rates - even when they raised a bit after my first 6 months. So glad I chose them first! ”

“  I ordered service to start on 3/1/2024. I was never notified when to expect the first bill. As I did not request e-bills, So as of 4/4/2024 I began to watch the mailbox for my first invoice. As the middle of the month approached, I decided to call and ask when to expect the bill. To my astonishment, on or around 4/12/2024, I was told that the first bill was actually generated on 3/8/24 and since it had not been paid a letter of disconnection had been sent out. After speaking to the Customer Service Rep, we were able to sort everything out that day and I had my bank to send an immediate payment, in addition the Customer Service personnel was able to have the late fee reversed. She was extremely helpful. The disconnect with the billing dept not mailing or emailing me the first invoice.
Other than this initial hickup the company is doing great. ”

“  Why is Georgia Natural Gas ® disconnecting people at this time and charging additional deposits to reconnect gas for those who can barely pay the bill. This is not helping hard working citizens who are trying their best to stay afloat during a Global crisis that is not their fault. Im am shocked and appalled as well very disappointed with GNG to find this out when it recently happen to me. I am left in a bad financial position now but will be able to find a way to adjust and recover. But for those who simply do not have the money to pay the bill in the first place due to COVID circumstances and will also be required to pay a hefty deposit fee ($150.00) + $60 reconnection fee along with the full past due and current charge well that is really unreasonable and contributes to the problems that have been exposed in 2020 in regards to the United States of America and the treatment of it's American citizens. ”

“  I had to call Constellation myself when no paperwork was sent in time to enrol me by the requested 6/1/date. There is some kind of disconnect that cost me a month of service with them. ”

“  I called to disconnect my service and somehow they are saying I never called and they do not have a record of me calling. My account was on auto pay so I got charged for 2 months that I did not live at that apt. I called to let them know and sent prove that I am no longer at that address and even a letter from that apt complex that I turned in my keys and still said there is nothing they can do, I will not get a refund and to expect my final bill. Very upset that I have paid for a vacant apartment and will still get a final bill for a vacant apartment. I know this apt is vacant because I called the apt complex to let them know what is going on and they said it has been vacant since I moved out and no one has moved in. If I have prove why can I still not get refunded?? Ridiculous! Never again will I sign up for their service or recommend to anyone!! ”

“  I have maintained my gas payment religiously without fail for over 4 years now. Never missed a payment. I lost my job during the pandemic and accumulated a high bill. As soon as the disconnect pause order was lifted I was told if I do not pay in 5 days my service will be disconnected. I paid them over $600 in the past-due bill and they refuse to work with me on a remaining balance of less than a $100. They disconnected my service for $66 after paying more than $630.

It's definitely time for a change of service. ”

“  I pay my bills on-line and always on-time. Due to a mix-up at their end, they thought I was delinquent, and mailed the disconnect notice to my home address. I was out-of-country, and my house/dog sitter did not open my mail. A e-mail would have reached me easily, but instead my service was shut off. I e-mailed proof of payments, and even sent an extra payment, so I had a credit balance. It still took two weeks to get reconnected. This was during winter, and my home had no heat and no hot water while someone tried to live there. Never again will I use Xoom! ”