14 3-Star Reviews for Georgia Natural Gas

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14 Customer Reviews Written Overall

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Likely to recommend

The only green-ish option

I picked this provider because it's the only one with any kind of "green"/carbon-reducing option. Their "Greener Life" program only offsets usage emissions (not production or distribution), and does so mostly by capturing landfill gas (which doubles as developing a new fuel source for which the program still won't offset production emissions), plus a little bit of "improved forest management". That's nowhere near making my gas use carbon negative, but it's the only reduction available so I'll take it. The process of switching providers had some weirdness where I set up my online account password and whatnot shortly after ordering the switch but couldn't actually log in until after they issued my first bill well after the switch date. That had me worried that something wasn't right, but really it was just that I couldn't see anything 'cause I couldn't log in. Since the switch everything has gone smoothly.

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Likely to recommend

— Shad Sterling from on July 7th, 2021

Prices are higher than competitors

Prices are higher and autopay and account management is really poor

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Likely to recommend

— Rhanna from Acworth, GA on April 8th, 2021

Too early to tell??

It too early to answer questions you ask. I haven't received my first billing from GA Natural Gas

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Likely to recommend

— WER from Marietta, GA on March 27th, 2021

New customer

Too soon to tell. Haven't paid first bill yet.

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Likely to recommend

— Willie Ransom from Milledgeville, GA on January 19th, 2021

GNG during COVID19

Why is Georgia Natural Gas disconnecting people at this time and charging additional deposits to reconnect gas for those who can barely pay the bill. This is not helping hard working citizens who are trying their best to stay afloat during a Global crisis that is not their fault. Im am shocked and appalled as well very disappointed with GNG to find this out when it recently happen to me. I am left in a bad financial position now but will be able to find a way to adjust and recover. But for those who simply do not have the money to pay the bill in the first place due to COVID circumstances and will also be required to pay a hefty deposit fee ($150.00) + $60 reconnection fee along with the full past due and current charge well that is really unreasonable and contributes to the problems that have been exposed in 2020 in regards to the United States of America and the treatment of it's American citizens.

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Likely to recommend

— Disappointed from Atlanta, GA on December 10th, 2020

Good afternoon. We are concerned about your negative experience. Please email us at customerservice@gng.com with the GGS Case# 5956666 in the subject line. Please provide your contact information so we can reach out to you to discuss the situation.

— Georgia Natural Gas

Great Customer Service, Horrible Rates

After being with GNG for over 2 years, I can say that I'm ready for another provider. Customer service is excellent! Agents have nice tones, are problem solvers, and easily accessible. However, GNG's rates are atrocious. Their promotional offers are average, but must be found through utility company referrals. After the initial offer, be ready to pay at least a $1 rate.

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Likely to recommend

— Star from Atlanta on January 5th, 2017

Georgia Natural Gas

I feel that my gas bill is extremely high considering I'm not at home most of the day (work 8 hours a day) . My gas bill should not be so much (300.00). There is no one else at home and I find it to be unfair.

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Likely to recommend

— Jacqueline L. Wade from Decatur on December 20th, 2016

Georgia Natural Gas

I would highly recommend Georgia Natural Gas to any of my family and friends. They have acceptable payment plans, im always satisfied with my bill. And to top it off they have great customer service.

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Likely to recommend

— MLR from Atlanta on November 11th, 2016

Power is great

My experience went well. Evrytime i needed an answer to a question they were always there.

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Likely to recommend

— Autumn from Monroe on November 9th, 2016

Dependable service but Customer Service could be nicer.

It was horrible to set up but thankfully after it was we didn't need to speak with anyone. The staff isn't the most friendly. The service continues uninterrupted and that is exactly what we needed. Enough talking to people having bad days. Georgia Natural Gas allows you to simply sign up and forget about it.