| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
The comcast of natural gas
| See title | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Reg
from
Athens, GA
on
April 9th, 2021
Good morning. We are concerned about your negative experience. Please email us at customerservice@gng.com with the GGS Case# 6249493 in the subject line. Please provide your contact information so we can reach out to you to discuss the situation.
— Georgia Natural Gas
Worst company, horrible experience
|
Background: I set up auto-pay from the beginning using their service, the auto-pay was always working until there was one day, the gas was disconnected, I had no idea what's wrong with it, thinking about there might be an outage, I submitted a ticket and also emailed their customer service asking for a reason. Nobody replied to me, then a day after, I called their customer service, they told me there was a problem happened on auto-pay, so the payment did not go through for 2 months, then they disconnected my gas. They charged me a $60 re-connection fee and a $25 deposit to get me re-connected. I immediately paid the 2 months payment manually when the customer service told me the auto-pay was not working. What did I do? I trusted their auto-pay system, but there was a problem. I trusted the customer service would know the problem is caused by their system, not me, but they did not take the responsibility. I trusted them that they would send me a notification if the payment did not go through, they didn't even send one and did not even respond to my ticket. What do they need? They just need their customers to pay for their fault. Then I decided not to go further with this horrible company, and they charged me an additional $60 termination fee and a non-explanation base fee. How comes? The last month was already my last month in the contract, and the customer service told me that there will be no more fee charged if you close your account, your renewal will be automatically canceled. But their customer service cheated me! Their customer service also framed that I never used auto-pay, and I sent them the monthly email proof, and they never respond to me! See they do not need proof, they need $$$. How horrible, my husband and I even doubt if they disconnect customers' auto-pay on purpose and charge them reconnection fee or termination fee to make money. These bad guys, are greedy not only make money from their normal gas provide but also their bad customer service. What can we do? We do not want to spend time on these rogue, we can only tell others these experiences, tell them that this company is not going to be responsible for their fault. Guys please DO NOT use this company, DO NOT enroll in their auto-pay because that little discount will not cover your further trouble (both money and time) cost on them. Tell your friends and families to get away from them so your life will be so much easier!!! |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Linda
from
Atlanta, GA
on
April 7th, 2021
Good morning. We are concerned about your negative experience. Please email us at customerservice@gng.com with the GGS Case# 6243023 in the subject line. Please provide your contact information so we can reach out to you to discuss the situation.
— Georgia Natural Gas
No Concern for Customers & Poor Account Management
| I called Georgia natural gas to set up a payment arrangement and spoke with someone in customer service who took care of setting up the arrangement. The following day my gas was disconnected. Once I returned home I called Customer service and was on the phone 46 minutes most of that time on hold. The customer service agent would periodically check back with me to say that she had someone on the line. The final time she returned she asked if I wanted to set up reconnect shin and I told her I was confused because I thought thats what she had been working on since it was turned off by mistake. She said she wasnt able to have someone come tonight, but that someone could come tomorrow to reconnect however I would have to be home from the hours of 8 to 4. I explained to her that that would mean I would have to take off from work. She said I could call Atlanta gas light which is the distributor to see if there was anything they could do. I called as soon as we hung up the phone and they said there was absolutely nothing on their end that could be done that I would need to speak with Georgia natural gas. So I can call Georgia natural gas and ask to speak with a manager or supervisor. I was put on hold for an extended time By the first agent and when I hung up to call back I was then hung up on from the next agent. When I did finally speak with the manager they said that they did not see a reconnection notice for the following day, but for the day after that. She offered me a bill credit and I explain to her that that was not what I was wanting that all I wanted was the gas to be turned back on immediately since it was a mistake that was turned off in the first place. She said there was nothing she could do but send an email to Atlanta Gas Light to see what they could do. Each company is telling me to call the other and I still have no gas! They have admitted that it shouldnt have been disconnected but no one is saying they are sorry and that they will fix their mistake. I spent over two hours on the phone this evening and still got no answers or any genuine attempt to help. So now because of their mistake Im looking at no hot water for me and my family for two days and having to take a whole day off of work to be here for them to reconnect. Its not like this is cable TV were talking hot water and heat. The worst part is that no one apologized or said we made a mistake and we will make it right. They did offer to waive the reconnection fee of $60 as a courtesy. Im confused how thats a courtesy to me when it was their mistake? The only courtesy that Im asking is for it to be turned on as simply as they turned it off. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Catherine
from
Gainesville, GA
on
March 9th, 2021
We have been in contact with the customer to discuss and resolve their concerns.
— Georgia Natural Gas
Misled
| I ordered my service over the phone and locked into a 2 year plan. The majority of my bill is fees unrelated to the actual gas usage. I went with this company because it was already connected in the house I bought. I was still charged a connection fee. 22 more months and Im switching to electric heat for good. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Annah R
from
Savannah, GA
on
March 4th, 2021
Good afternoon. We are concerned about your negative experience. Please email us at customerservice@gng.com with the GGS Case# 6164380 in the subject line. Please provide your contact information so we can reach out to you to discuss the situation.
— Georgia Natural Gas
Cuidando con est compaa no contesta llamadas
| Estoy llamando para preguntar sobre algunos cambios que e visto en mi cuenta y no.contesta el telfono.pero si puedo cambiar de compaa y es lo que hacer y espero que usted tambin... | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Awilda Rivera
from
Stone Mountain, GA
on
March 4th, 2021
Buenos dias. Nos preocupa tu experiencia negativa. Envenos un correo electrnico a customerservice@gng.com con el nmero de caso de GGS 6163788 en la lnea de asunto. Proporcione su informacin de contacto para que podamos comunicarnos con usted y analizar la situacin.
— Georgia Natural Gas
The worst gas company I have ever come across!
| I rented out an apartment that had a gas leak. GNG was called. They didn't show up until the next day! I had to get a room because it was unsafe to be there. Currently, I paid my bill Jan 27, 2021. GNG cut my service off Feb 23, 2021 without prior notice. Their reason when I called is because I didn't pay my bill. But my online bill said the bill isn't due until March 15, 2021. And when I said I want to switch plans because I'm paying for 2 bills in one month, I was told I can only have that service. Well if I couldn't have any other services, why was it offered when I first opened the account with you all? I also never get emails about my monthly bill. Other utility companies email, text, or mail in their customers' bill ahead of time. And they don't cut off their services for less than 45 days of the past due payment! I hope their competitors are way better than them! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Displeased Customer
from
Decatur, GA
on
March 2nd, 2021
Good morning. We are concerned about your negative experience. Please email us at customerservice@gng.com with the GGS Case# 6157635 in the subject line. Please provide your contact information so we can reach out to you to discuss the situation.
— Georgia Natural Gas
Horrible experience
| Since being a loyal customer here for so long, I would appreciate respect and professionalism when dealing with this company. I received the opposite. Dealing with a rude worker named Demetrius/Deshawn I was talked over, given constant attitude, and this service is not the place where you should trust your sensitive information. These workers at nit trained properly, unprofessional, and have your information while performing from home with tvs and other insecure events happening around them. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Charles Scwab
from
Atlanta, GA
on
February 13th, 2021
Good morning. We are concerned about your negative experience. Please email us at customerservice@gng.com with the GGS Case# 6113970 in the subject line. Please provide your contact information so we can reach out to you to discuss the situation.
— Georgia Natural Gas
I would not recommend GNG to my worst enemy
| We locked in a fixed rate plan at .49 per therm. Three billing cycles later, they are still charging us $1.58 per therm. So far, this has cost me over $600 more than what we should have been charged. I have called several times trying to straighten this out (I'm actually on hold now, and been on hold for past 38 minutes). Georgia Natural Gas is a horrible, dishonest company. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jon
from
Atlanta, GA
on
February 10th, 2021
Good morning. We are concerned about your negative experience. Please email us at customerservice@gng.com with the GGS Case# 6107850 in the subject line. Please provide your contact information so we can reach out to you to discuss the situation.
— Georgia Natural Gas
This company is Literally Trash. Find any other gas company you can
| Yall. I never write reviews like this but it's needed. We have online billing and statements and stuff like that. At the end of last year, 2020 (The pandemic year). 1 month and 2 days into this year we realized our gas bill went up from around $70 to $240.... When we called and ask how.. and why. they said "our plan expired so they bumped us up" to the most expensive plan possible... We said, "how is this even legal." They said "we sent you a letter in the mail.... "It's Feb 2nd and they are making us pay this amount for both months January and February before allowing us to switch back. Yall. Do not go with this company if you can avoid it. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Pissed Off Customer
from
Marietta, GA
on
February 2nd, 2021
Good morning. We are concerned about your negative experience. Please email us at customerservice@gng.com with the GGS Case# 6094015 in the subject line. Please provide your contact information so we can reach out to you to discuss the situation.
— Georgia Natural Gas
HORRIBLE SERVICES WITH LOTS OF ADDED ON FEES
| THEY DISCONECTED MY SERVICE I PAID THEM THEY NEVER TURNED MY GAS BACK ON SO I CALLLED TO SEE WHAT WAS THE HOLD UP ON RECONECTING MY SERVICE YOU ALL GOT YALL MONEY SOOOOOO?THEN THE LADY TELLS ME TO HOLD AND IT WILL BE 3 TO 4 BUSSINESS DAYS BEFORE A TECH CAN COME OUT,THEN SHE SAID BEFORE SHE CAN SCHEDULE FOR A TECH TO COME I HAVE TO PAY SOME ADDED ON FEES IM LIKE WHAT FEES I PAID WHAT WAS NEEDED SHE LIKE I KNOW BUT WE HAVE ADDED MORE FEES AT THIS POINT IM DONE WITH THEM I WILL TAKE MY MONEY ELSE WHERE THEY ARE MONEY HUNGRY | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
SHAWANNA JOHNSON
from
Ellenwood, GA
on
January 27th, 2021
Good morning. We are concerned about your negative experience. Please email us at customerservice@gng.com with the GGS Case# 6073527 in the subject line. Please provide your contact information so we can reach out to you to discuss the situation.
— Georgia Natural Gas
