The best review categories for Georgia Natural Gas ® are their plans and pricing, with an average of 2.3 stars, and the order experience, with an average of 2.2 stars.
Recent Good Review from Seven
Excellent Customer Service
| The very best offers and prices. Customer service has been quite timely and helpful with my concerns. | |||
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| Likely to recommend |
—
Seven
from
Evans, GA
on
April 17th, 2023
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| Likely to recommend |
Excellent Customer Service
| The very best offers and prices. Customer service has been quite timely and helpful with my concerns. | |||
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| Likely to recommend |
—
Seven
from
Evans, GA
on
April 17th, 2023
I like Georgia Natural Gas
| I am satisfied with my service from Georgia Natural gas . I only have a gas water heater and a gas stove so far all is well. i am very happy with the plan I have it works for me. | |||
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| Likely to recommend |
—
Corinne Benefield
from
Waycross, GA
on
April 15th, 2023
We wanted to thank you again for providing your feedback with our company. We appreciate your business!
— Georgia Natural Gas ®
Easiest way to save money
|
The Georgia Gas Savings website is great.
You can find listings of all the gas providers in your zip code and their current prices per therm so you can compare all options in one place. Not only does the website show the price per therm it also shows you the different pricing per length of contract, i.e. 6, 12,18,24 or 36 month terms along with the range of monthly additional fees. Once you choose the plan and provider that is right for you all you need to do is click the link and you can sign up with your new provider instantly. If you received notice that your current contract is up and your cost of gas per therm is sky rocketing, do not wait go to the Georgia Gas Savings website and choose your new provider to start saving your hard earned money because you will find cheaper options than your current provider is offering you to stay with them at Their new price per therm. |
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| Likely to recommend |
—
K Kero
from
Athens, GA
on
April 6th, 2023
We wanted to thank you again for providing your feedback with our company. We appreciate your business!
— Georgia Natural Gas ®
So far, so good
| I switched to GNG from another marketer because my contracts always expire in November and I wanted a 6 month contract to bring me to renewing at a less expensive time of year gas-price-wise. GNG offered that short contract with a very good price and so far their billing and management has been good. | |||
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| Likely to recommend |
—
Linda
from
Decatur, GA
on
January 15th, 2023
We wanted to thank you again for providing your feedback with our company. We appreciate your business!
— Georgia Natural Gas ®
Great representatives!
| I had to call in to transfer service and had some issues but the phone respresentative, Lisa, was very knowledgeable and happy to help, as were other representatives I talked to. I ended up not needing the service but the experience was positive and if it's ever needed, I know where to go. | |||
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| Likely to recommend |
—
SH
from
Atlanta, GA
on
April 28th, 2022
We wanted to thank you again for providing your feedback with our company. We appreciate your business!
— Georgia Natural Gas ®
On line gas service order
| The process to switch to a new gas service provider was easy and convenient. | |||
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| Likely to recommend |
—
Osher
from
Roswell, GA
on
April 23rd, 2022
We wanted to thank you again for providing your feedback with our company. We appreciate your business!
— Georgia Natural Gas ®
Great, Hassle-Free Experience
| Sign-up was easy and the gentleman who came out to turn on the gas at our house was on time, very courteous, and thoroughly checked to make sure all of the gas appliances /units were working properly. I could not have been more satisfied. | |||
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| Likely to recommend |
—
Tim - New To Area
from
Augusta, GA
on
November 3rd, 2021
We're happy to hear that your experience with us has been a positive one. Welcome to GNG! We appreciate your business!
— Georgia Natural Gas ®
169 travis dr
| Good | |||
| Plans & Pricing | |
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| Likely to recommend |
—
Judy McMurrain
from
Stapleton, GA
on
July 19th, 2021
We're happy to hear that your experience with us has been a positive one. Welcome to GNG! We appreciate your business!
— Georgia Natural Gas ®
Jha1948
| No problems at this time | |||
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| Likely to recommend |
—
James Abbott
from
Barnesville, GA
on
July 3rd, 2021
Great Service
| Great service and low prices | |||
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| Likely to recommend |
—
SR
from
Stone Mountain, GA
on
May 11th, 2021
| Plans & Pricing | |
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| Likely to recommend |
Service
| We got off to a rocky start but Im hoping there is a smooth ride ahead | |||
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| Likely to recommend |
—
Karen
from
Avondale Estates, GA
on
March 13th, 2023
We wanted to thank you again for providing your feedback with our company. We appreciate your business!
— Georgia Natural Gas ®
I'm going to be COLD
| Gas prices are getting so high. I know I will be cold, I'm cutting my heat way down and layering up my clothes~ | |||
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| Likely to recommend |
—
Laura
from
Rome, GA
on
January 24th, 2023
Returning customer
| GNG was a easy and rewarding switch. I've used GNG in the past and was glad to return when available. | |||
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| Likely to recommend |
—
Henry
from
Canton, GA
on
October 4th, 2022
We wanted to thank you again for taking the time to provide feedback on your recent experience with our company. We appreciate your business!
— Georgia Natural Gas ®
Just starting
| GNG was quick and efficient getting me set up. I haven't needed to use gas yet, but I feel ready for winter when the time comes. | |||
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| Likely to recommend |
—
Gerry Martin
from
Macon, GA
on
June 29th, 2022
We wanted to thank you again for taking the time to provide feedback on your experience with our company. We appreciate your business!
— Georgia Natural Gas ®
GNG Great
| My experience with GNG has been excellent. Communications were accomplished via email and that made the process easy! | |||
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| Likely to recommend |
—
DeHo
from
Decatur, GA
on
April 16th, 2022
We wanted to thank you again for providing your feedback with our company. We appreciate your business!
— Georgia Natural Gas ®
New customer
| Haven't had much experience yet with the GNG but so far so good. | |||
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| Likely to recommend |
—
Customer52
from
Dallas, GA
on
April 6th, 2022
We wanted to thank you again for providing your feedback with our company. We appreciate your business!
— Georgia Natural Gas ®
Me and GNG
| So far so good. | |||
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| Likely to recommend |
—
Dan Phillips
from
Graysville, GA
on
March 22nd, 2022
We wanted to thank you again for providing feedback on your recent experience with our company. We appreciate your business!
— Georgia Natural Gas ®
As expected. Professional.
| I didn't speak to anyone. Everything was online. | |||
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| Likely to recommend |
—
Janet Hall
from
Rome, GA
on
November 14th, 2021
We're sorry to hear that you haven't had the best experience with us recently. We'd be happy to help. Please contact us at your earliest convenience at customerservice@gng.com so that we can assist.
— Georgia Natural Gas ®
New Customer
| I started gas service in May, and so far so good. | |||
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| Likely to recommend |
—
Mrs. Crumpler
from
Stone Mountain, GA
on
July 10th, 2021
We're happy to hear that your experience with us has been a positive one. Welcome to GNG! We appreciate your business!
— Georgia Natural Gas ®
Great
| The customer service was awesome and he was very helpful | |||
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| Likely to recommend |
—
Dorothy
from
Norcross, GA
on
May 13th, 2021
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| Likely to recommend |
GNG Gas Comments
|
I found it easy to sign up and impossible to resolve a question by phone afterwards. I had better luck getting a response with the "Contact" option on their website. I am beginning my second calendar month and everything seems to have leveled off..........but then I haven't needed another human response from their customer service again.
They also tried to release themselves from any financial responsibility for sign up benefits advertised on their "signup" mailer which prompted me to change gas suppliers. They blamed the "problem" on their "gas marketer" but subsequently agreed to pay the benefits to "Maintain Goodwill"! They honored their advertisements..................... but only after seeing that I begged them to do so. You asked!!!!! |
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| Likely to recommend |
—
Richard
from
Comer, GA
on
April 17th, 2023
Credit For Switching
| Waiting on my $200.00 credit for switching from XOOM | |||
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| Likely to recommend |
—
Bill H
from
Duluth, GA
on
April 12th, 2023
Ordering Problem
| I first contacted Georga Gas savings on January 13, 2023. They took my information and I thought I was good to go. I started early to ensure a smooth and less costly process. Didn't get anything at the beginning of February so I called to find out that they never heard of me and had to do a start day on February 6, 2023. Then got told about AGL. I had to pay 2 extra months at the highest rate. | |||
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| Likely to recommend |
—
Robert Gray
from
Evans, GA
on
April 4th, 2023
Ordering Problem
| I first contacted Georga Gas savings on January 13, 2023. They took my information and I thought I was good to go. I started early to ensure a smooth and less costly process. Didn't get anything at the beginning of February so I called to find out that they never heard of me and had to do a start day on February 6, 2023. Then got told about AGL. I had to pay 2 extra months at the highest rate. | |||
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| Likely to recommend |
—
Robert Gray
from
Evans, GA
on
April 4th, 2023
Price did not match
| Price I received when signing up does not match price Im now paying. | |||
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| Likely to recommend |
—
Dustin
from
Marietta, GA
on
December 31st, 2022
Not so happy
|
Checking the prices and signing up was easy. They came out very quickly to switch the service on. However I have 2 points I would like to mention: 1) my first month billing cycle was 3 days only. The gas for 3 days cost me $3, and the 'monthly charge' was $8.99 - that's a bit of a piss take because they most probably charged the previous tenant in this house the same $8.99 for the partial month, so basically they got the monthly charges twice. 2) when I was searching for a gas provider, they had the prices displayed, however they never mentioned that switching on the service costs $60, which was added to my second bill - not even the first one. Other than these they're OK. |
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| Likely to recommend |
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Not So Happy Client
from
Douglasville, GA
on
May 11th, 2022
We're sorry to hear that you haven't had the best experience with us recently. If you please would send us your contact information and account number to customerservice@gng.com. Please reference GA Gas Savings attention Consumer Relations in the subject line.
— Georgia Natural Gas ®
My first bill
| I switched to Georgia Natural because of the promotion, even with your monthly service charge was $1.00 more. However, what I couldn't & still don't understand, why my charges for one day of service was $74.16. I still would like an answer. | |||
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| Likely to recommend |
—
Emma J. Fountain
from
Atlanta, GA
on
March 17th, 2022
We wanted to thank you again for taking the time to speak with us today about your account. Please feel free to reach out to us if you need anything else. We appreciate your business!
— Georgia Natural Gas ®
The only green-ish option
| I picked this provider because it's the only one with any kind of "green"/carbon-reducing option. Their "Greener Life" program only offsets usage emissions (not production or distribution), and does so mostly by capturing landfill gas (which doubles as developing a new fuel source for which the program still won't offset production emissions), plus a little bit of "improved forest management". That's nowhere near making my gas use carbon negative, but it's the only reduction available so I'll take it. The process of switching providers had some weirdness where I set up my online account password and whatnot shortly after ordering the switch but couldn't actually log in until after they issued my first bill well after the switch date. That had me worried that something wasn't right, but really it was just that I couldn't see anything 'cause I couldn't log in. Since the switch everything has gone smoothly. | |||
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| Likely to recommend |
—
Shad Sterling
from
on
July 7th, 2021
Prices are higher than competitors
| Prices are higher and autopay and account management is really poor | |||
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| Likely to recommend |
—
Rhanna
from
Acworth, GA
on
April 8th, 2021
Too early to tell??
| It too early to answer questions you ask. I haven't received my first billing from GA Natural Gas | |||
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| Likely to recommend |
—
WER
from
Marietta, GA
on
March 27th, 2021
| Plans & Pricing | |
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| Likely to recommend |
Won't answer emails
| Two days after I signed up I received a promo offer from GNG. I asked (twice) if GNG would honor - NO RESPONSE. | |||
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| Likely to recommend |
—
Joseph
from
Kennesaw, GA
on
April 4th, 2023
A Company Without Integrity
| I was billed an incorrect $60 charge last month, which took me a while to rectify, but received an email indicating that it was done. However, this month's bill contains that same charge, hidden on the second page. The first page reflects the credit however, the second page indicates that $60 was brought forward from last month and added to the current charges. No one has responded to my emails about it. And after holding on the phone for 40 minutes, a representative finally answered and hung up on me as I explained that the charge was an error. Georgia Natural Gas doesn't have poor customer service they're completely lacking in customer service. Although I only recently began service with this company, I'll pay whatever termination fee to sever all ties. If you're looking for a company with integrity, look elsewhere. | |||
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| Likely to recommend |
—
Denise
from
Kennesaw, GA
on
February 17th, 2023
Signed up but account not transferred to GNG
| Signed up for a promo rate and account was accepted. To date it has not been transferred (three months?). Is this a Georgia Natural Gas ® problem or an AGL issue? | |||
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| Likely to recommend |
—
Frank L
from
Marietta, GA
on
April 25th, 2022
Mary Hoggins
| Was not told about $60 fee! Bill for gas usage sooo much higher than my previous company | |||
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| Likely to recommend |
—
Mary Higgins
from
Dawsonville, GA
on
March 18th, 2022
We're sorry to hear that you haven't had the best experience with us recently. If you please would send us your contact information and account number to customerservice@gng.com. Please reference GA Gas Savings attention Consumer Relations in the subject line.
— Georgia Natural Gas ®
Georgia Natural Gas ® accepts NO accountability for their mistakes or actions
|
I was a customer of GNG for over a decade - always renewing my therm contract the month before expiration - the rate was alwqays .49 - .55 per therm range. I called last fall and renewed as I always have - then noticed several months later that I was billed at $1.89 to $1.99 per therm. When I called and (finally) got someone to taslk about it, they stated thet THEIR records didn't reflect my call or renewal, even though I have all the notes of the call. GNG did not accept any accountability for their rep's mistake in not registering / binding my renewal. Now they've billed me over $700 for 2 months of gas service at almost $2.00 per therm. I suggest you go to Constellation or one of the other providers. GNG has apparently accepts nor requires accountability for their personnel. The onus is on YOU the customer to monitor and provide proof of what their people do. BTW - I asked to speak to a Supervisor- held for over 20 minutes only to be told the same thing - no record of your call so nothing I can do for you. |
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| Likely to recommend |
—
GNG Denies Accountability - Find Another Provider
from
Suwanee, GA
on
March 9th, 2022
ZERO Customer Service
| Like others, we signed up with GNG when they had the best fixed rate for our needs. Now that our contract is up, we started researching new rates and found a lower rate with a competitor. Since we were already customers with GNG, I decided to call them and see if they could match or beat that rate. After going through their automated selections, I was immediately connected to their switchboard operator and she connected me to the "Appropriate Department". The first time I was on hold for over 2 hours. Thinking maybe I got lost in the system, I hung up and went through the same process again...this time for an hour and still no pickup. It's amazing that the switchboard picks up within seconds, but after that, nothing. I sent a message through their website about cancelling service and still don't know if its actually cancelled. | |||
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| Likely to recommend |
—
RDW
from
Acworth, GA
on
March 4th, 2022
Disillusioned
| It was hard enough shopping for a six month plan, we as seniors could afford. When I found GNG, online, it was hard to get a decent rate for six months. Then we are being charged a high service charge. I called to see if it could be lowered. I was bluntly told that we're charged according to our credit. We have good credit. We're just on a fixed income. | |||
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| Likely to recommend |
—
Vidette Brown
from
Macon, GA
on
November 10th, 2021
We appreciate you providing feedback on your experience with our company. We have attempted to contact you by phone and email listed in your review. Please contact us at your earliest convenience to discuss your review.
— Georgia Natural Gas ®
Terrible Customer Service
| Due to a move had to call GNG 2 times had to hold for an hour each time and then more time to resolve issue which did not get resolved. Calling back today and have had to hold 25 minutes so far. I call this terrible customer service. Sounds like they need to hire more employees. | |||
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| Likely to recommend |
—
GNG
from
Mcdonough, GA
on
November 1st, 2021
We wanted to thank you again for taking the time to speak with us today to provide feedback on your recent experience with our company. We apologize for any delays you have experienced while reaching our call center due to higher than usual hold times.
— Georgia Natural Gas ®
Being Charged LATE FEE On Auto Pay
| I am being charged Late Fee and I am on AUTO PAY. Look at your GNG Bill and make sure your not being charged this. I cannot get through to customer service this is a problem | |||
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| Likely to recommend |
—
Jordan
from
Smyrna, GA
on
August 31st, 2021
Good morning. We're sorry to hear that you haven't had the best experience with us recently. We'd be happy to help. Please contact us at your earliest convenience at customerservice@gng.com so that we can assist.
— Georgia Natural Gas ®
JUST DONT
| I had Georgia Gas to be set up and on for August 20th because I moved in my apartment on the Saturday the 21st (Day 1 without hot water). We got here hopeful and excited because we moved here from out of state. however after being sweaty from the move we went to take a shower and realized our gas was never turned on. by the time we realized it was too late to call, and they were closed on Sunday the 22nd (Day 2 without hot water). So come Monday August 23rd (Day 3 without hot water) I called first thing in the morning for Georgia gas to tell me that it was on and working. which was weird because it definitely wasnt. no stove, no hot water, no fireplace. so they told me to call maintenance at my apartment to get it handled because it was a problem on their end. so I did, called maintenance for them to come out and tell me that gas wasnt on and that the meter in fact was locked so there was no way it could be on. So I called Tuesday (Day 4 without hot water) for them to give me the run around again. At this point im frustrated WHY CANT YOU JUST SEND A TECHNICIAN???? I cant cook a proper meal or take a proper shower. So on Wednesday (Day 5 without hot water) we called again to get the situation handled I called 4 separate times after waiting 20 mins each time to get ahold of someone and finally my husband asked to speak to a manager. and then and only then did they send a technician to the apartment who in fact told us that the gas was OFF the entire time. im just confused as to why the multiple people I talked to said it was on. and am I being charged for the usage they claimed that we used. anyways I would definitely not recommend georgia gas if you want an honest reputable company GO ELSEWHERE. | |||
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| Likely to recommend |
—
Jazmyn Dove
from
Roswell, GA
on
August 25th, 2021
We would like to thank you for working with us to resolve your concerns and are happy to have you as a customer. We appreciate your business!
— Georgia Natural Gas ®
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| Likely to recommend |
Poor services from GNG
|
I changed to guaranteed plan on 4/07/2023 . The last billing cycle ended on 04/10/2023.
The customer care rep says it will take 2 billing cycle to reflect the change and I have to pay my previous rate until then. Never seen such a slow process in the developed country like US. |
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| Likely to recommend |
—
Karthik
from
Smyrna, GA
on
April 19th, 2023
Worthless
| Ordered to change gas supplier, if I understand correctly, the supplier did not change, with o reason given. | |||
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| Likely to recommend |
—
MD
from
Lilburn, GA
on
April 5th, 2023
Coupon apply issues
| Not good experience as a new client promise one things but didn't apply my coupon as they told me to get better rate per term. | |||
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| Likely to recommend |
—
LS
from
Duluth, GA
on
April 5th, 2023
Never Choose GNG
| Hours and hours spent on the phone to get a credit on an early termination fee of $150, that they told me should have never been charged. The lady asked for the best contact number, in case we were disconnected. I gave her 2 phone numbers. After an hour and 45 minutes, we were disconnected. She didn't call back. She had already taken care of the $150 fee but I asked for the taxes on the fee to be credited back, as well, before we were disconnected. So, I call back the next day and the new customer rep told me not only was I not getting the sales tax back, a manager had also reversed the early termination credit and put it back on my bill. VERY Long story, short, it took another hour and a half of my life to request all phone conversations be reviewed to get my $150 back. But for some reason they refuse to credit back the extra taxes. The entire situation is still very hard to fathom. Quick story from 2 years ago, when I called to have my service stopped because I only use gas for heat. I was told it would be 3 weeks before they could turn it off. I asked to get it done before I was pushed over into another month of AGL pass thru charges, taxes, fees etc. I own a store and have 2 meters so, before I even use a single therm of gas my bills are about $140 each. Needless to say, they couldn't get my gas turned off before the next billing cycle. So I was forced to pay $280 for 2 days in the new cycle. They issued a $30 credit for the inconvenience. I will never use or recommend GNG again in this lifetime. I actually have more nightmare stories, from over the years, both residential and commercial, but I think we get a pretty good understanding of their business practice | |||
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| Likely to recommend |
—
Josie
from
Cumming, GA
on
April 5th, 2023
Sloppy process to switch
|
Based on a good rate, I made the decision to switch back to Georgia Natural Gas from Walton. I felt frustrated by the sloppy switch process. GNG had my maiden name (which has not been used in 20 years!) attached to the address in their system. I had switched to my married name when we switched to Walton. This hampered the opening of an account. I provided a copy of my marriage license to GNG and the emails I get from them still had my maiden name. I finally got confirmation for a new account with GNG, but GNG provided no official service start date. I was baffled when I continued to receive Walton statements for more than a month. All of this nonsense has given me a bad feeling about GNG. I look forward to finding a different gas service when my contract is up.
Sincerely, Linda B Hatten |
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| Likely to recommend |
—
LHatten
from
Decatur, GA
on
April 3rd, 2023
Over before starting
| Customer services was basically nonexistent. They wouldn't change my cut on date, which left me 30 days with limited gas from my previous supplier. Then when the date came to turn on the gas at my house, they forgot until I called, and then told me that I had to resubmit my order because the gas was no longer on at my house. I cancelled the request all together. It was a complete (and costly) waste of my time. I also could never get a human on the phone, and had to communicate through text. I ended up going back to my previous provider who had no issue turning the gas back on in a timely fashion, and I spoke to human when I called. | |||
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| Likely to recommend |
—
Leslie
from
Atlanta, GA
on
March 26th, 2023
Very difficult
| We had to call several times and it was very difficult to get signed up. Even tried to sign up online. It took a very long time to sign up on the phone. I would recommend getting new people to answer your phone. At the end a salesperson came on the line to try to sell us something. Very unprofessional. | |||
| Plans & Pricing | |
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| Likely to recommend |
—
Patty
from
Ringgold, GA
on
March 17th, 2023
Unclear about AGCL base charge
| I switched from gas south to gng only to find out that the sales rep mislead me with an offer of a cheaper therm price but hid the fact that AGCL charge is higher than gas south, so in the end I am paying more now for the same service. No reason to switch if I had known this. Ive been calling and writing and no one seems to know what the pass thru base price is or how much or anything be aware. | |||
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| Likely to recommend |
—
FA
from
Marietta, GA
on
March 10th, 2023
My bill increased 100% - GNG charged me three times the advertised rate
|
Do not give this business your money.
I have been a customer of Georgia Natural Gas sinve October 2020. I signed up for the fixed rate "Guaranteed Plan" for convenience sale. My usage has remained the same on average this entire time but my bill increased 100% from November 2022 to December 2022. I am being charged almost three times their advertised contract rate. They automatically renewed my contract before I saw the increased bill so I can't switch to something more affordable without paying a $150 early contract termination fee. This is reprehensible price gouging. I have filed complaints with the Better Business Bureau and the Georgia Public Service Commission. |
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| Likely to recommend |
—
Yojji
from
Athens, GA
on
February 23rd, 2023
Terrible
| Signed up with GNG, but two weeks later no communication, no activating my account, and customer service has enormous hold times - over an hour the first time today - and then they hung up on me still on hold for the second try. Absolutely pathetic. | |||
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| Likely to recommend |
—
George
from
Smyrna, GA
on
February 22nd, 2023
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