Recent Bad Reviews

“  We have been with Gas South for 4 years. Last year we tried the budget plan but it was never the same amount, nor would it be billed on the same dates. I put all my bills on the calendar to pay each month on their due dates and this company bills different every month. I got constant late notices after even a day, then our rated more than doubled without being notified and then comes the disconnect notices.
Everyone seems to complain about everything these days but I never do. In this case I have to complain. I may even look into the Georgie Public Service Commission to file a complaint. ”

“  They seem to intentionally make it difficult to get details on your bill ”

“  Was trying to sign up for service until i heard that they had a $150 cancellation fee if you cancel after 3 months. That cancellation fee is forever. I said never mind. ”

“  Xoom energy has been ripping me off of my senior discount for a year. They told me my discount was included in my bill. It was not, because I called Atlanta gas light, they told me what my true bill should be. They lied to me as a senior customer! Dont trust them! Ill never choose them as my gas provider again! ”

“  I was billed for 14 days of gas service because of my transfer date. But was charged a full month of Atlantic Gas Light Company service. I have been on hold for 28 minutes waiting for a supervisor because the representative she that was the way it was. I finally hung up after waiting 30 minutes. Shouldn't have foreign customer service agents! ”

“  I had been a loyal Scana customer for a while on autopay. As the contract renewal approached I received a notice 3 months before expiration reminding me it was coming. That was the last bill I got by mail before expiration. I was NOT signed up for paperless for this exact reason. Autopay was taking care of the payments during the busy Christmas season. I didnt realize my fixed rate had automatically switched to their highest variable rate until I saw the ransom price they had charged my account! Over a %200 increase! I immediately called customer service and ask for some help with this ridiculous bill to no avail. She did offer me a renewal contract with a higher price than I could get from other providers. She also reminded me that since it was the second week of the month in January , Scana would be able to bill me another ransom bill. My January bill was $545 dollars vs about $180. Do not do business with these people. The automatic renewal scam is used by many industries now to take advantage of busy consumers. All I can do is change companies and file a complaint with the public service commission about this practice. ”

“  I received a late notice about a week after my bill was due in January 2024. I checked my bank and it showed an EFT in the full amount of the bill cleared the bank and was paid to XOOm on the day it was due. I figured it was just a hiccup in their system and disregarded it. This week I received a disconnection notice, saying the bill had not been paid. I called customer service and was told I had not paid the bill even though I had a reference number from the bank showing the bill had been paid in full to XOOM. Customer service said billing could not find the reference number and they would do an investigation to determine whose account that nearly $200 went into but that I still owned them the full amount or risked having my gas turned off next week. These folks have some issues. ”

“  horrible experience. Sent payment thru bill pay, XOOM claimed they did not receive payment. We provided proof from the bank via copy of check showing their bank/name. Weeks later they sent a disconnect notice, we called again provided copy of checks, they said thats not good enough, we need copy of bank statement...we blacked out info they did not need sent in, weeks later after many calls still not resolved, finally 2.5 months in we received a notice in the mail the account was finally credited, but demanding $30 in late fees!!! Still fighting this with them. DO NOT USE THESE FRAUDS ”

“  When I called yesterday and was needing to get my account number and couldn't get any assistance.
I was really upset and asked to speak with a supervisor. Once I spoke with a supervisor I was really not feeling very valued as a new customer. And I was very clear that my information was entered incorrectly and I was made to feel like I was the one that gave the information incorrectly and I was told by the supervisor that If they were going to listen to the phone call and call me right back of which that supervisor did not do. 3 and a 1/2 hours later. After not hearing from that seat back again so that I could obtain my account number which I should have not had to call back. I know that it didn't take over 3 hours to listen to that. Initial account set up to get what needed to be Obtain from that conversation when setting up the account. My social security number because you ran my credit report. I'm being told that I gave my wrong social security number. When I know that I didn't. I don't like being told that I did something wrong when somebody clearly entered the wrong information because they couldn't obtain. Correctly what I said secondelete.I don't know how you're emailing me but then tell me you don't have my email address. The supervisor clearly had an attitude and then wondered why I had an attitude with her after her attitude. After not hearing from that supervisor after assuring me.She was going to call back and not hearing from her after 3 hours.I then spoke with Vanetta who was more than helpful and quite accommodating. Vanetta was able to give me my account number so that I can go ahead and set app my account.Which it shouldn't take a rocket scientist to be able to help assist a new customer with setting app an account by getting them.Their account number this was beyond ridiculous. In addition, the first so-called supervisor then called me back with another attitude which gave me another attitude back with her. I would like a regional manager to call me back. Because I don't like this entire process and how it went down. And if this is how it's got to be treated as a new owner, you'll have a severe problem with your entire organization. ”