Recent Bad Reviews

“  I used Infinite Energy until they were bought out. My rate with IE was $0.549 and my rate with Xoom Energy was $0.399. Yet my monthly bills arrived $20-40 more expensive than the corresponding month from IE despite having a lower rate. There must have been some added fees in there. I'm not sure, because the bill is very difficult to understand and the website is awful. I do not recommend Xoom. ”

“  I changed from Gas South to GA natural gas. My bill almost tripled when Gas South realized I was leaving them because their rates were so high. They back charged me from Nov to Feb when I made the change. Called them to discuss and their rates were still much higher than GA gas. Told them I felt like I was be punished for the swap. Now I have an extra $600 bill I will pay over time. I own a lot of properties in the area and am changing EVERY account out of Gas South because of their penalizing me for finding a lower rate elsewhere. GOOD BYE GAS SOUTH!!! Im sure this will never be posted in your reviews for the world to see. I do have a voice though in the local biz world am I will share my experience locally. ”

“  I have a terrible time reaching customer service. Had to wait on hold for 45 minutes to speak with a representative! ”

“  If you do not have time to be placed on hold for an hour or more, this is not the place for you to do business. Most of us work. We do not have the time to sit on hold for long periods of time. This does not make me feel valued as a customer. And if you do not believe me, I encourage you to call and see how long it takes you to get through. ”

“  So after having a meter put in I decided to go with Zoom Energy and I wish Id never spend the time and money on natural gas heater because I havent used any gas yet being summer and my bills averaging $35 $40 a month without using anything and then I paid them and they never claimed they never got the payment. Youre better off going with propane or electric and staying away from natural gas these companies that are D regulated theres no accountability and theres like 12 surcharges on every bill unbelievable Im sorry I ever invested in this. ”

“  Everytime I call in, they make me answer a 100 questions about my account so I can verify my identity. Their employees are not competent. They will not fix any issues with billing for example removing a late charge when I paid it as soon as I noticed the issue. ”

“  Average hold time before hangup? 24 minutes. Why should I pay $6>00 for customer service when they do NOT HAVE ANY? I currently pay $3.45/monthly with another provider who actually will graciously handle your call. Shame on Southern company and RUDE uncaring employees. No,no, NOT worth it.B ”

“  After few years with them , my contract was over and I didnt know about it . They almost tripled The price . High way rubbery . So sad how to take advantage of old people ”

“  The title says it all. ”

“  I tried to transfer my account on December 12, 2021. The account was supposed to be established on January 1st, 2022. I paid them a security deposit of 150 dollars since they said they couldn't verify my credit for some reason. I own a house, so my credit score isn't an issue. Regardless that's not the issue.

January comes but there's no notification about whether my account was established. I call them and they can't locate my account. I had to speak to 3 different people until someone was able to locate my account through the email address to which they sent the confirmation number of the 150 dollar Security deposit payment. They told me it'll be established on the first of February and that they'll give me the credit on the extra I'll be charged on my current plan due to their mistakes.

On January 12, I receive an email saying my Security deposit payment was refunded. I call them again to see what's going on. Again, they cannot find my account. I have to reenroll for February. The representative tells me that since the account was not established and they cannot find it, I will have to reenroll from scratch. I would have been ok with it, but when I asked will I be credited the difference in the high rate I am paying with my current company, she told me she cannot promise that. Then, I asked to speak to a supervisor. He was able to locate all of my requests to enroll, all the way from November 2021 when I tried to enroll on their website. He told me they have different systems to process things and the representative did not check those hence, they couldnt locate my account. Then, I was transferred to another specialist and she tells me that nothing is wrong with the account and that the reason for the refund was that my credit was verified and they did not need that payment. Finally, she did promise to upheld the promise to credit my account for the extra charge I will incur due to their mistakes.

From this frustrating experience, I'll tell Constellations to provide better tools and training to your regular representatives and communicate better with your customers with emails whenever a change occurs to their accounts.

For any new customer, just make sure you have the enrollment ID and speak directly to a supervisor as the regular representatives either don't have the necessary access to help you and or they lack the training to help you adequately. ”