Recent Bad Reviews

“  I am nearing the end of one year with these grifters. I pay my bills through my bank every month. My bank shows proof of payment to Xoom on the 1st of every month. That is on average 10 days before Xoom says it is due. But, every month I am charge a $10 late fee for late payment". Their explanation? It takes them up to two weeks to process payments from a bank. Then they demand $200 if you try and cancel due to being overcharged. Xoom is a grift plain and simple and any jury in the state would agree. Also know our Georgia Public Service Commission wont respond to complaints about Xoom. Been using different gas suppliers over 30 years in Georgia and Xoom is the first to get away with such a blatant grift. ”

“  I changed from GA Natural Gas to Scana and told them not to begin change/service until after GA Natural Gas contract expired and provided a date. They did not listen and I was charged a $50 penalty for early termination.
When I attempted to have this corrected I was told to contact a third party who handled the changeover???? ”

“  I was locked in for .59 per therm until 11/30/25. I changed to different gas company to start 1/1/26. I expected to pay the variable rate from 12/1/25-12/31/25. Instead I paid variable rate from 11/11/25-12/31/25 at a rate of $2.07. I feel I overpaid for 19 days. Totaling up to $268.44 too much. Gas Souths answer is I had 12 billing periods at .59. My point is I should have had it until 11/30/25. Very disappointed. ”

“  As soon as I have time to do research Inwill be leaving Scanna. I have dealt with Several Very Rude customer service agents, all of which conveniently "have no supervisor" smh. DO NOT USE THIS COMPANY! ”

“  Uneventful switch to Scana Energy from Gas South. Regrettably they advertised a new rate 20c less than the rate we got, a matter of days after we had after we had signed up with them on an 18 month plan. Further, they forward a bill for 2 days of gas usage which contained $70 worth of pass through charges! An email was sent to them asking for clarification on this and over a week later, we are still yet to hear from them. Not impressed. Customer Service = 0 ”

“  As a former Constellation customer with 800+ credit score, I was expecting the switch back to Constellation to take just 5-10 min. instead, it took 10 days, multiple calls and emails. I walked away from it, but then was contacted by someone from corporate team who actually got everything done in 2 min. ”

“  I have yet to be able to contact any one to set up direct billing - too many gate keepers, too long on hold, most of the help is very difficult to understand. And the web site is of no help. Have had to pay my bill as a guest. Oh, and I've had two bills so far: one for a partial month of customer service fee one for some bogus "new service fee" that I was not told about. I have yet to pay for any gas usage. ”

“  Had service disconnected due to we sold our house. Now 3 years later they are saying I have a balance for months after it was disconnected and house was sold. Not willing to work with me, indicated had recorded phone call with me, of course can not provide for me to listen to ”

“  Scana raised my rate x4 with no notification or alert!! ”

“  I was misled about fees when signing up, and my very first bill was nearly $70 for just one day of gas service. The charges were not clearly disclosed and feel deceptive. I am extremely dissatisfied with this companys billing practices. ”