Recent Bad Reviews

“  horrible experience. Sent payment thru bill pay, XOOM claimed they did not receive payment. We provided proof from the bank via copy of check showing their bank/name. Weeks later they sent a disconnect notice, we called again provided copy of checks, they said thats not good enough, we need copy of bank statement...we blacked out info they did not need sent in, weeks later after many calls still not resolved, finally 2.5 months in we received a notice in the mail the account was finally credited, but demanding $30 in late fees!!! Still fighting this with them. DO NOT USE THESE FRAUDS ”

“  This company is a joke. Lied about a gift card for signing up. Rates changed sporadically. The customer care doesn't care. So I am going back to scana which I never had a problem with. ”

“  I manage my elderly Aunt's finances and upon paying her bills, I realized how costly her gas bills were with GNG. She has had long-term dimentia and did not realize she had to update her plan to continue with gas savings. Consequently, I decided to switch her to another competitor since they has a slightly better rate and that GNG made good profit from years of service.

Consequently, my transfer failed several times and upon investigation I was told by competitor that there was some discrepancy with the acct info between GNG and the main gas company, Atlanta Gas light. Apparently, the name was incorrect on the acct and that GNG explained it could not be changed for various reasons.
For 3 months, I would call and get a different excuse to why the name change could not be done because we could only open another acct to make the correction. They would not allow us to transfer with just making a simple change.
After getting the run around, I attempted to call Atlanta Gas light multiple times to tell them what was happening. A few reps told me to call my provider directly to work this out because they do not work with customers directly. However, one rep was nice enough to investigate this and made the change. I am totally grateful to her. Otherwise, we would have been stuck with GNG again which enraged me after knowing that they were making excuses for preventing us from switching services.

They made the error because only they could communicate with Atlanta Gas Light and refused any attempt to correct it. I am saddened that they would go through such lengths for something so trivial. I am convinced that this was done purposefully as I spoke to supervisors who were feeding me info that was later debunked by Atlanta Gas light. They told me that they could not correct the acct profile however, I was able to call Atlanta Gas light and get the issue corrected.

Shame on GNG for these unfair competition practices. I would never come back to GNG even if they have the cheapest therm rate in GA! GNG, that was extremely stupid on your part as you lost a customer for life. THIS IS NOT A FAKE REVIEW AND IS VERY MUCH LIGITIMATE! Unbelievable to me that you are currently the highest rated gas company and I wanted to submit this review to bring light to this unfair practice. I am sure all the gas companies practice this shady practice, but this needs to be brought to light and addressed. Thanks you for reading. ”

“  They lure you in with a promo & then the prices sky rocket after. The app & website are difficult to navigate & it's very frustrating. ”

“  My service was disconnected because the app doesent work right. I have paperless billing. The app would say I didn't owe anything when I did infact owe or would not let me pay at all. So it's cut off because the app doesent work well. I would recommend this service to no one. They shouldn't offer paperless billing if the app is garbage. Customer service isn't great either ”

“  Nightmare
Worst gas company
Switching back to constellation energy ”

“  Comparisons of natural gas marketers are based on therms and typically Xooms rates are appealing however their hidden junk fees , vague billing statements and terrible customer service negate any savings. ”

“  Bait & Switch - Stream promised a rebate of the switching fees from Xoom (who gave good rates and excellent services) - but when I submitted the final bill from Xoom (which took two months to receive) they said they would not honor the rebate because they didn't receive it in the allotted time frame. This was delivered via email after a customer service person on the phone confirmed the rebate was valid. BEWARE! ”

“  Stream owes me 166.26 on 6/3/24 they said I would receive my money in 4 to 6 weeks I called to check on status 7/14/24 and stream said they need my mailing address and said it would be a other 4 to 6 weeks. Please people stay away from Stream Energy. ”