Recent Complaints and Negative Reviews (61 reviews)
Not really a deal at all
“ I used Infinite Energy until they were bought out. My rate with IE was $0.549 and my rate with Xoom Energy was $0.399. Yet my monthly bills arrived $20-40 more expensive than the corresponding month from IE despite having a lower rate. There must have been some added fees in there. I'm not sure, because the bill is very difficult to understand and the website is awful. I do not recommend Xoom. ”
May 5th, 2022
“ It was hard enough shopping for a six month plan, we as seniors could afford. When I found GNG, online, it was hard to get a decent rate for six months. Then we are being charged a high service charge. I called to see if it could be lowered. I was bluntly told that we're charged according to our credit. We have good credit. We're just on a fixed income. ”
November 10th, 2021
Terrible Customer Service
“ Due to a move had to call GNG 2 times had to hold for an hour each time and then more time to resolve issue which did not get resolved. Calling back today and have had to hold 25 minutes so far. I call this terrible customer service. Sounds like they need to hire more employees. ”
November 1st, 2021
“ Both I and a friend moved out of our separate houses at the same time, we both cancelled our service, and were both billed for an extra month anyways. Once is a mistake, twice is a pattern. They are grifters. ”
October 7th, 2021
I was punished for going with another gas company
“ I changed from Gas South to GA natural gas. My bill almost tripled when Gas South realized I was leaving them because their rates were so high. They back charged me from Nov to Feb when I made the change. Called them to discuss and their rates were still much higher than GA gas. Told them I felt like I was be punished for the swap. Now I have an extra $600 bill I will pay over time. I own a lot of properties in the area and am changing EVERY account out of Gas South because of their penalizing me for finding a lower rate elsewhere. GOOD BYE GAS SOUTH!!! Im sure this will never be posted in your reviews for the world to see. I do have a voice though in the local biz world am I will share my experience locally. ”
March 28th, 2022
“ I have a terrible time reaching customer service. Had to wait on hold for 45 minutes to speak with a representative! ”
March 9th, 2022
Poor Customer Service Wait Times
“ If you do not have time to be placed on hold for an hour or more, this is not the place for you to do business. Most of us work. We do not have the time to sit on hold for long periods of time. This does not make me feel valued as a customer. And if you do not believe me, I encourage you to call and see how long it takes you to get through. ”
February 24th, 2022
Beware of this company
“ So after having a meter put in I decided to go with Zoom Energy and I wish Id never spend the time and money on natural gas heater because I havent used any gas yet being summer and my bills averaging $35 $40 a month without using anything and then I paid them and they never claimed they never got the payment. Youre better off going with propane or electric and staying away from natural gas these companies that are D regulated theres no accountability and theres like 12 surcharges on every bill unbelievable Im sorry I ever invested in this. ”
June 1st, 2022
Terrible Customer Service
“ Everytime I call in, they make me answer a 100 questions about my account so I can verify my identity. Their employees are not competent. They will not fix any issues with billing for example removing a late charge when I paid it as soon as I noticed the issue. ”
March 23rd, 2022
NO customer service
“ Average hold time before hangup? 24 minutes. Why should I pay $6>00 for customer service when they do NOT HAVE ANY? I currently pay $3.45/monthly with another provider who actually will graciously handle your call. Shame on Southern company and RUDE uncaring employees. No,no, NOT worth it.B ”
February 16th, 2022
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