Charge/Fee Reviews

“  1.I had to call several times to tell your company that my bill will be automatic charges to my credit card , instead sending bill . Few times you send bill and charge late fees for something you are in control.
2. You charge me at the highest rate for several months.
3. Last bill you charge again late fee, for something you are in control to collect and processed payment.
4. Worst customer service , seem like no one knows whats going on . It took many repetitions to get thing Wright . Then , the mistake repeated itself like charging late fee. For automatic payment ? ”

“  I had never had issues with utility companies until I had trouble with gas south. After leaving them I swore I would never do business with them again. Then Gas South bought my existing energy company and the underhanded tactics were started. I had a season plan with bills around 130. My final bill jumped 400 dollars. When I did not pay immediately, my gas was disconnected (it was scheduled to be turn off at this time) and I was charged additional fees. I was told by there legal department I had a final amount. I paid the inflated final amount. two days later I was sent an additional bill and I am still being billed. Gas South is a terrible company. ”

“  I ordered my service over the phone and locked into a 2 year plan. The majority of my bill is fees unrelated to the actual gas usage. I went with this company because it was already connected in the house I bought. I was still charged a connection fee. 22 more months and Im switching to electric heat for good. ”

“  The least transparent company Ive eve worked with. They charge you fees and claim they had no idea about it, but also claim lowest rates. When you call to ask about it the manager has no care and says they have no idea of the different rates the theirs parties cost. How do the managers not know what the third parties cost of the company they work for? ”

“  Georgia Natural Gas ® is a terrible company that redefines words in their contracts to change their common meaning!

"Effective date" has nothing to do with the rate which may take 1-2 billing cycles to be "reflected" by which they mean to actually start. They will not adjust the interim charges to "reflect" the "effective date" like any normal company.

Instead of changing to a better rate, walk don't run to a competitor as they will switch you over to the new rate much, much, more quickly. ”

“  've been trying to pay my mother's final bills after she passed away in December. I've had her mail forwarded for months but have never received a final bill from True Natural Gas, even after multiple calls to ask why I wasn't receiving bills. Now, months after we sold her house, I find an email to my mother, who I told them died in December, that says she owes $162. No itemization, just $162. After I pay the bill, I see that $100 of it was late fees. I called them over and over. They acted like i was trying to do something shady when I called to try to settle her account. They never sent a bill. I guess that's how you boost your late fees. I've had to deal with dozens of companies after my mom's death. Nobody was harder to work with than True Natural Gas. Now I see why. I would freeze in the street before I did business with this company again. They are awful people who made losing my Mom even harder in their attempt to extract every last penny from her. ”

“  Ive been incorrectly billed from day 1. Their paper bill does not match the online bill ever - thats what one of their employees said to me - Rudy Aguila. I sent them a check on the first paper bill which was for the full amount of the bill. 3 weeks later Xoom has still not processed my payment. I was told to stop payment on the check and pay the bill online which I did. Then the next day Xoom attempted to process the check I had placed a stop payment on, and they charged me $25. Xoom told me to issue the stop payment - and then they charged me!
They told me they would issue a credit for $25 and they never did. Next month I pay my bill on their website. I pay the bill in full. Then I receive a bill showing another $25 fee carried over from prior month. I call customer no service, and I am told it will be corrected but its not. I filed complaints w the BBB and Georgia public service commission. Xoom has lied to the BBB Georgia public service commission and me. I have decided to switch carriers. Ive been in Georgia for 24 years and have never had a problem with any gas provider until Xoom came along. My recommendation is to steer clear of Xoom Energy! They have some kind of scam going on to try and boost their profits by deliberately not processing payments so they can charge late fees. ”

“  Ive been incorrectly billed from day 1. Their paper bill does not match the online bill ever - thats what one of their employees said to me - Rudy Aguila. I sent them a check on the first paper bill which was for the full amount of the bill. 3 weeks later Xoom has still not processed my payment. I was told to stop payment on the check and pay the bill online which I did. Then the next day Xoom attempted to process the check I had placed a stop payment on, and they charged me $25. Xoom told me to issue the stop payment - and then they charged me!
They told me they would issue a credit for $25 and they never did. Next month I pay my bill on their website. I pay the bill in full. Then I receive a bill showing another $25 fee carried over from prior month. I call customer no service, and I am told it will be corrected but its not. I filed complaints w the BBB and Georgia public service commission. Xoom has lied to the BBB Georgia public service commission and me. I have decided to switch carriers. Ive been in Georgia for 24 years and have never had a problem with any gas provider until Xoom came along. My recommendation is to steer clear of Xoom Energy! They have some kind of scam going on to try and boost their profits by deliberately not processing payments so they can charge late fees. ”

“  Service disconnected the first time - after I had signed up for "autopay". Service disconnected second time, after again singing up for "autopay". Overcharged, hit with reconnection fees, then the rep set up an entirely new account, but remained billing me under first account. Autopay now corrected. My bank statement showed debits in excess of $250. Service disconnected 3rd time. Now they're writing me a reimbursement check in the next 45 days, so I will have to fork out almost $600 for 2 months of service. ”

“  We have been customers with Scana for over 20 years and 3 different houses. We had auto draft for all of those years. In August of 2019, auto pay was turned off. Scana claimed I or someone else turned off autopay. I only discovered the error (caused by Scana) when they turned off our gas and put a lock on it. I immediately paid the balance AND paid ahead for the next month charges (almost $300). The customer service rep stonewalled me. She would not listen and claimed it was my mistake and that I had to pay $100 to turn the gas back on. She was so rude that I hung up and went with another company. When the gas was turned back on by Atlanta gas light, the rep told me that she has had many Scana customers who this has happened to lately. Just one last bit of information: my credit score hovers around 825. You don't get a score like that by turning off auto pay after 20 years, not paying for 3 months and then paying MORE than what is due when the error is discovered. Horrible company. ”