Charge/Fee Reviews

“  I change to your company because I thought it was a good idea. Your first bill charged me $12.95 for "Heat Protection", a service I did not agree to purchase. After multiple attempts, the first bill was corrected and the charges reversed. I received the third bill today and yet again I was charged last month and again this month. I want a full refund for the $12.95 for the last two months and this charge to not show up on my bill ever again. ”

“  I wish I found this website before we opened this account. This has been THE worst customer service experience I have ever had with any utility company. EVER. We just bought a house and opened our account with GNG. The next day, the previous owners called to cancel their account. Well, GNG decided to cancel our account instead ONE day after we opened it. They had all of our banking info and just charged us an early termination fee. Because we had it on auto pay we had no idea this happened. Sure, it was on the bill in tiny print at the bottom of the bill. Then eventually our gas was turned off. Funny thing? They didn't have a problem charging our banking account as usual. So two days before New Year's Eve, we have no gas, no heat, no cooking. I'm an ER nurse and can't even decontaminate after work unless I want to take a cold shower. They made me open a new account and promised credits to my account. Guess what? So far, no credits. I'm literally on hold RIGHT NOW with GNG...for over 45 minutes waiting to ask where my credits are..credits for the early termination fee (that I never terminated), and 3 connect fees...After this contract, I'm DONE. Never ever would recommend this company. ”

“  Im being charged late fees with auto payment. Currently have been on hold with customer service for over 2 hours. WTF horrible horrible horrible ”

“  Update 1/9: Was told repeatedly could not over me lower than $0.63 per therm for my contract expiring the 31st. After making me feel like I had no other options and renewing, now they're advertising $0.59 and $0.63 rates. STAY AWAY from this company.

Update 12/23: Have had over 10 emails with them. They will not price match other companies low rates, and they have higher service fees than other companies in area. Plus, my last email I asked a question and got a response saying they had renewed my plan!?

UPDATE: Emailed the email they said below on 23rd, no response..

We loved Infinite Energy and now it has clearly been bought out by money hungry individuals. Not looking forward to finding a new gas company when our current rate from Infinite Energy runs out in December. The prices from Gas South are outrageous. Shame on you. ”

“  1.I had to call several times to tell your company that my bill will be automatic charges to my credit card , instead sending bill . Few times you send bill and charge late fees for something you are in control.
2. You charge me at the highest rate for several months.
3. Last bill you charge again late fee, for something you are in control to collect and processed payment.
4. Worst customer service , seem like no one knows whats going on . It took many repetitions to get thing Wright . Then , the mistake repeated itself like charging late fee. For automatic payment ? ”

“  I had never had issues with utility companies until I had trouble with gas south. After leaving them I swore I would never do business with them again. Then Gas South bought my existing energy company and the underhanded tactics were started. I had a season plan with bills around 130. My final bill jumped 400 dollars. When I did not pay immediately, my gas was disconnected (it was scheduled to be turn off at this time) and I was charged additional fees. I was told by there legal department I had a final amount. I paid the inflated final amount. two days later I was sent an additional bill and I am still being billed. Gas South is a terrible company. ”

“  I ordered my service over the phone and locked into a 2 year plan. The majority of my bill is fees unrelated to the actual gas usage. I went with this company because it was already connected in the house I bought. I was still charged a connection fee. 22 more months and Im switching to electric heat for good. ”

“  The least transparent company Ive eve worked with. They charge you fees and claim they had no idea about it, but also claim lowest rates. When you call to ask about it the manager has no care and says they have no idea of the different rates the theirs parties cost. How do the managers not know what the third parties cost of the company they work for? ”

“  Georgia Natural Gas ® is a terrible company that redefines words in their contracts to change their common meaning!

"Effective date" has nothing to do with the rate which may take 1-2 billing cycles to be "reflected" by which they mean to actually start. They will not adjust the interim charges to "reflect" the "effective date" like any normal company.

Instead of changing to a better rate, walk don't run to a competitor as they will switch you over to the new rate much, much, more quickly. ”

“  've been trying to pay my mother's final bills after she passed away in December. I've had her mail forwarded for months but have never received a final bill from True Natural Gas, even after multiple calls to ask why I wasn't receiving bills. Now, months after we sold her house, I find an email to my mother, who I told them died in December, that says she owes $162. No itemization, just $162. After I pay the bill, I see that $100 of it was late fees. I called them over and over. They acted like i was trying to do something shady when I called to try to settle her account. They never sent a bill. I guess that's how you boost your late fees. I've had to deal with dozens of companies after my mom's death. Nobody was harder to work with than True Natural Gas. Now I see why. I would freeze in the street before I did business with this company again. They are awful people who made losing my Mom even harder in their attempt to extract every last penny from her. ”