Problems with Fees and Charges (52 reviews)
Not sure switch was worth it.
“ The therm price is lower but additional fees add it right back up. ”
March 12th, 2021
My First Contact
“ The first Constellation customer service person didn't know much about my first bill and could not explain details of the AGL charges. ”
February 2nd, 2020
Pay attention to fees
“ Watch out for hidden "customer service" fees. Our fees, not made obvious when signing up for a great per-therm rate, amounted to well over half of our natural gas costs from Infinite Energy. Very glad we made the switch - other gas providers happily cover the extortionate cancellation fee. ”
January 29th, 2020
Watch your first bill
“ I was really happy that I switched over to SCANA Energy until I received my first bill. It was for 1 day and was $49.31. The meter reading on the bill was 0, so they ended up charging me all the monthly fees and taxes for that one day! I couldn't believe this!!!! ”
January 19th, 2019
Terrible Customer Service
This company sent me a bill for early December when my service was not switched on until 12/12. I requested my account to be recalculated as I did not feel I should pay for charges before my service start date. Instead of resolving the issue, they decided to leave the charges claiming they created my account before the start date so I should pay even though I didn't have service.
Once my contract is over, I will definitely switch from this company. They have poor business practices and terrible customer service. They should not qualify as a billing company in GA with such poor customer service. E-mailing and phone call do not work with this company. They will argue with you when they know it's unfair to charge a customer for service before their start date. I paid the charges, but I will continue to fight this issue as I have wasted a lot of time and effort dealing with this issue. Very disappointing company to say the least.
Their rates were great, but you get what you pay for in service. Stay far away from this company. ”
January 14th, 2020
Bad customer service
November 20, 2021
I truly hope that all is well and I prefer to contact a company in praise of their excellent customer service than with this insulting situation. I was transferred to your company from Infinite Energy and I feel very betrayed by Gas South due to the fact that I have put my trust in your company and that I have been paying my bill on time. My bill was due on November 9, 2021 and I pay it by phone on November 2, 2021. After paying my bill with Gas South I got another text saying that they did not received the payment and I pay again on November 13, 2021 and I have confirmation numbers for both payments.
I contacted my Bank and no payment was posted by Gas South to them even though I had money in the bank account and I have my bank statement to prove it. I also made other payments by phone that same day and they were posted to my account. I realized that Gas South is playing games with me to charge late fees that are fabricated.
I am please requesting to address this situation with your company to resolve this in an amicable fashion.
Niki E. Nightingale
December 1st, 2021
“ I was on auto billing and it was suddenly stopped. I didn't realize a problem for a while and Gas South person on phone didn't know but said it was probably because they quit using my type of CC (Discover). I gave them another (MasterCard) and thought problem fixed. It wasn't. They then said that my bank would not take it for a monthly deduction. (There was no problem with my charging shopping items on it.) Then they wanted my checking acct. info and I told them I wasn't about to give them my checking info with the way this was being handled so far. Then they made me call each month to pay and included a cc fee on top of the gas charges. In the end, I wound up paying each month on the same cc I initially had listed for auto pay (Discover). A friend told me they probably changed computer systems and it kicked out my auto pay which started the whole problem but I feel they handled the remainder of the problem terribly. I vowed I would never use them again and would express my problems on social media. P.S. Discover card gives us a credit rating of 789! ”
February 8th, 2021
Gas South Billing is Unreliable
Gas South cannot be trusted to send out electronic bills timely. Last month, they sent the bill at 3:39 AM the day before it was due and then proceeded to screw up the online payment I made. My wife paid that as well as the February bill and zeroed out the account. Low and behold, on the bill recieved January 27 by e-mail, they showed there was an even higher bill sent 4 days before it was due to be paid with an inaccurate balance due. It did not show credit for the prior amounts paid and tried to charge me late fees.
I complained to Gas South directly, but they did nothing right. I'm going to see about switching to another gas service since it is obvious I can no longer trust gas souths billing process anymore. I've had the service for over a year, never had a billing problem until December 2019. ”
January 31st, 2020
I have been charge for protection plan which I have not agreed. When I called customer service they said they can not do anything about it.
I ask for credit for current charges which I would like to cancel. They said one bill sent we will not credit it will be no charge on next bill.
I think this is fraud without approval they charge on bill. ”
May 15th, 2018
Not really a deal at all
“ I used Infinite Energy until they were bought out. My rate with IE was $0.549 and my rate with Xoom Energy was $0.399. Yet my monthly bills arrived $20-40 more expensive than the corresponding month from IE despite having a lower rate. There must have been some added fees in there. I'm not sure, because the bill is very difficult to understand and the website is awful. I do not recommend Xoom. ”
May 5th, 2022
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