Charge/Fee Reviews

“  I switched to Georgia Natural because of the promotion, even with your monthly service charge was $1.00 more. However, what I couldn't & still don't understand, why my charges for one day of service was $74.16. I still would like an answer. ”

“  Hidden charges not mentioned, I had to call customer care several times in order to set up automatic payments. Even the supervisors were incapable of setting this up. ”

“  The therm price is lower but additional fees add it right back up. ”

“  The first Constellation customer service person didn't know much about my first bill and could not explain details of the AGL charges. ”

“  Watch out for hidden "customer service" fees. Our fees, not made obvious when signing up for a great per-therm rate, amounted to well over half of our natural gas costs from Infinite Energy. Very glad we made the switch - other gas providers happily cover the extortionate cancellation fee. ”

“  I was really happy that I switched over to SCANA Energy until I received my first bill. It was for 1 day and was $49.31. The meter reading on the bill was 0, so they ended up charging me all the monthly fees and taxes for that one day! I couldn't believe this!!!! ”

“  On the surface a plan make look REALLY good but by the time you get to the end of signing up and all of the additional charges are added they all end up just a couple of cents difference. ”

“  Signing up for a natural gas provider was straightforward, and selecting Georgia Natural Gas (GNG) was equally simple. I opted for what I believed was a fixed rate of $0.729 per Therm, expecting only a modest maintenance fee in addition to my gas usage.

However, during the sign-up process, the AGLC Base Charge, a significant additional cost, was not clearly explained. My first bill came as a surprisewhile my gas usage was only 20 Therms, costing $15.02, I was charged an AGLC Base Charge of $62.86, bringing my total bill to $146.88. The following month, my usage was 22 Therms ($16.57), yet the AGLC Base Charge of $61.24 led to a total of $86.88.

Seeking clarification, I contacted customer service. While the representative was polite and as helpful as possible, she could not clearly explain the AGLC Base Charge or why it varied between billing cycles. This lack of transparency is concerning, as such charges should be clearly disclosed before customers commit to a provider.

If I had to do it all over again, I would have chosen to buy an all-electric house to avoid these unpredictable gas-related fees. The base charge alone often exceeds my actual gas usage cost, making natural gas a far less economical choice than I initially expected.

Suggested Improvements:
Transparency in Pricing: The AGLC Base Charge should be clearly outlined during sign-up.
Better Customer Support Training: Representatives should be equipped to explain all charges, especially significant ones.
Billing Predictability: If base charges fluctuate, customers should be informed of the potential range before enrolling.

While the sign-up process was easy and the customer service experience was courteous, the unexpected fees significantly impacted the overall value. I would advise potential customers to thoroughly research all charges before committing to a provider and, if possible, consider an all-electric home to avoid these kinds of unexpected costs altogether. ”

“  I chose GNC for a fixed therm rate. Undisclosed were all the GNC add-ons and service charges which increased my total monthly costs 40%. These fees provide no value added. GNC is, IMO, a total scam. Natural gas is natural gas. I dont need to support 35 levels of management bureaucrats and lobbyists, the cost of which GNc does not disclose until your first bill arrives. ”