Problems with Fees and Charges (52 reviews)
The Real Deal
After decades with the old gas Monopoly, we switched to Stream in
May of 2008, after a friend recommended them..As a result, weve saved thousands over the past 13 years, by paying a much lower rate than before, & Stream even helped us get a significant Senior discount on our monthly base service charges, that we didnt even know was an option. We gladly recommend Stream to all our friends & neighbors.. ”
April 1st, 2021
Still Happy After Switching
“ Marvelous experience and I'm saving money. Finally got the first bill to compare to the old marketer. Exact same charges except the Therm rate is no less which means I'm saving money by switching. ”
February 19th, 2019
Gas South is A Pretty Decent Option
“ I don't believe gas south has any options for a payment plan for months that are hard but other than that the setup was pretty easy, the folks on the phone were very nice. The price is very decent. There are a ton of fees but I guess that is what comes with bills. ”
October 3rd, 2016
“ This service really is great for a gas company. Although there are still unnecessary fees for late payments, customer service is always great and gas isn't terribly expensive. ”
December 15th, 2016
Better Than Expected
“ Constellation is a pretty good company to partner with for your gas services. Their customer service is excellent! You are never on hold long and they help you promptly. The only recommendation I would suggestion is providing a direct number for people in different cities. Their fees are decent if you sign up to be with them for an extended time. Also, whenever it is time to renew, they make the process seamless that way it is easier for a customer's busy life. I would definitely recommend Constellation for your gas services!! ”
February 3rd, 2017
Customer Service could be better
“ I signed up with them through a salesman who came by my house as I had had enough of the previous provider. Although he was quite thorough in explaining the services and charges, he did forget to mention some terms and conditions which weren't mentioned on the contract. It would have been better if they were transparent about their policies regarding cancellation and renewal. However, I'm satisfied with their pricing and have no complains about it. ”
October 21st, 2016
charged late fee on auto draft-will affect credit rating
“ we are on auto draft for payment purposes and get a paper copy for each month.so this month the enrollment incentive of 5.00 cr. dropped off. Then they charged a 10.00 LATE FEE. i expected bill to go up 5 not 15 dollars. will be calling on monday morning. customer svc fee is 9.95, agl pass through is 24.77 and we used 2.03 therms of gas at a cost of 0.96cents. i do hear reports that agl is asking for a rate increase, disgusted that they continue to get increases ,what with them charging each customer exorbitant pass through charges ”
October 26th, 2019
Not so happy
Checking the prices and signing up was easy. They came out very quickly to switch the service on. However I have 2 points I would like to mention:
1) my first month billing cycle was 3 days only. The gas for 3 days cost me $3, and the 'monthly charge' was $8.99 - that's a bit of a piss take because they most probably charged the previous tenant in this house the same $8.99 for the partial month, so basically they got the monthly charges twice.
2) when I was searching for a gas provider, they had the prices displayed, however they never mentioned that switching on the service costs $60, which was added to my second bill - not even the first one.
Other than these they're OK. ”
May 11th, 2022
My first bill
“ I switched to Georgia Natural because of the promotion, even with your monthly service charge was $1.00 more. However, what I couldn't & still don't understand, why my charges for one day of service was $74.16. I still would like an answer. ”
March 17th, 2022
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