Problems with Fees and Charges (30 reviews)



Still Happy After Switching

(5 / 5)

  Marvelous experience and I'm saving money. Finally got the first bill to compare to the old marketer. Exact same charges except the Therm rate is no less which means I'm saving money by switching.

Jack from Atlanta
February 19th, 2019



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Gas South is A Pretty Decent Option

(4.4 / 5)

  I don't believe gas south has any options for a payment plan for months that are hard but other than that the setup was pretty easy, the folks on the phone were very nice. The price is very decent. There are a ton of fees but I guess that is what comes with bills.

Maya from Atlanta
October 3rd, 2016



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Good Service

(4.2 / 5)

  This service really is great for a gas company. Although there are still unnecessary fees for late payments, customer service is always great and gas isn't terribly expensive.

Katie from Kennesaw
December 15th, 2016



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Better Than Expected

(4 / 5)

  Constellation is a pretty good company to partner with for your gas services. Their customer service is excellent! You are never on hold long and they help you promptly. The only recommendation I would suggestion is providing a direct number for people in different cities. Their fees are decent if you sign up to be with them for an extended time. Also, whenever it is time to renew, they make the process seamless that way it is easier for a customer's busy life. I would definitely recommend Constellation for your gas services!!

R. Milam from Conyers
February 3rd, 2017

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Responds September 26th, 2018


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Customer Service could be better

(4 / 5)

  I signed up with them through a salesman who came by my house as I had had enough of the previous provider. Although he was quite thorough in explaining the services and charges, he did forget to mention some terms and conditions which weren't mentioned on the contract. It would have been better if they were transparent about their policies regarding cancellation and renewal. However, I'm satisfied with their pricing and have no complains about it.

Iain McCormick
October 21st, 2016

Thank you for taking the time to give us feedback. It is through feedback such as yours that we are able to provide our customers with the best experience possible. Dont hesitate to reach out to us with any questions you may have.

Responds September 26th, 2018


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charged late fee on auto draft-will affect credit rating

(3.8 / 5)

  we are on auto draft for payment purposes and get a paper copy for each month.so this month the enrollment incentive of 5.00 cr. dropped off. Then they charged a 10.00 LATE FEE. i expected bill to go up 5 not 15 dollars. will be calling on monday morning. customer svc fee is 9.95, agl pass through is 24.77 and we used 2.03 therms of gas at a cost of 0.96cents. i do hear reports that agl is asking for a rate increase, disgusted that they continue to get increases ,what with them charging each customer exorbitant pass through charges

dnisperly from Hiram
October 26th, 2019



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My First Contact

(2.8 / 5)

  The first Constellation customer service person didn't know much about my first bill and could not explain details of the AGL charges.

? from Atlanta
February 2nd, 2020



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Pay attention to fees

(2.8 / 5)

  Watch out for hidden "customer service" fees. Our fees, not made obvious when signing up for a great per-therm rate, amounted to well over half of our natural gas costs from Infinite Energy. Very glad we made the switch - other gas providers happily cover the extortionate cancellation fee.

Mike from Athens
January 29th, 2020



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Watch your first bill

(2.8 / 5)

  I was really happy that I switched over to SCANA Energy until I received my first bill. It was for 1 day and was $49.31. The meter reading on the bill was 0, so they ended up charging me all the monthly fees and taxes for that one day! I couldn't believe this!!!!

Donna Satterlee from Atlanta
January 19th, 2019

Donna-Atlanta Gas Light Company (AGL) owns the pipes and meter to provide your gas service. The charge for the use of their system is billed to you as AGL Pass Through Charges on your monthly statement and are not prorated. You will receive these monthly charges no matter which marketer provides your service. Please call us at 1-877-467-2262 if we may be of further assistance.

Responds January 26th, 2019


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