Billing Problems and Complaints (78 reviews)
Easy billing system, Good customer service
“ I signed up for their 6 month fixed plan. This was the most economical route for me as I am only in the area temporarily. The person who helped me set up my service (Sandra, if i remember correctly) was very helpful in finding me the best deal possible. The online billing system is easy to use, and great for those who prefer the environment friendly paperless option. ”
October 13th, 2016
Not a bad service
“ We ordered them when we moved into our home and they delivered our service very timely. We receive paperless billing which is quite a convenience for us. We also have the fixed rate service which we enjoy having because it allows us to budget well. The price is not high and we haven't had a problem yet. ”
September 19th, 2016
Good for Budget Conscious Consumers
“ Setting up my initial service was easy and the technician arrived on time. After receiving a few unusually high bills I decided to sign up for budget billing. The budget plan keeps my gas bill from fluctuating so I never have any unpleasant surprises when the bill is due. My only complaint is with customer service since not all of the representatives seem knowledgeable. When the gas connection to my stove broke and I needed to have the line checked it took me a while to convince the representative to send a technician from the gas company after they insisted I call an appliance repair person. ”
December 13th, 2016
Infinite Energy Good Stuff
“ I ordered online and did not deal with a rep initially. So no major issues though everything was online including my billing statement which I really didn't like ”
September 28th, 2016
“ I am a recent new customer with Scana Energy and I must say I was impressed from the start. From the moment I called to set up service the customer service was fast and easy. The representative was very helpful and answered all my questions and concerns. I felt their fixed vs varied billing was confusing aside from the representative explaining it to me, it was not a very easy concept to understand or choice to make without knowing what kind of bills to expect in the future. The associate did however advise and direct me on the best options in my case and overall I have been happy with the service. No complaints here. ”
March 24th, 2017
No surprises. Dependable.
“ In my experience, 99% of these companies are the same. All have their share of negative/positive/neutral reviews. Infinite Energy has been absolutely fine for us. No complaints. No billing surprises. No surprises in general. My opinion - I don't have an qualm about recommending Infinite Energy because it has the best rate and is reputable. ”
October 31st, 2016
I mean, it's Gas
“ I had a fine experience with True, I guess. Their rates were ok, and I never had any billing issues. If I don't have anything to complain about, I guess that's doing pretty good, right? ”
September 1st, 2016
24-Month Fixed Plan
Greener Life FREE for 6 Months**
Up to $150 exit fees credited*
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