Georgia Natural Gas Logo
PSC# :

We currently recommend natural gas plans from Constellation and SCANA Energy

Saving money and time at it's best!

(4 / 5)

  I love having natural gas, as it is very convenient to use for outages and I can still cook if a disaster happens. My bill has been cheaper due to switching to natural gas, and would refer this service to anyone!

Midnorth from Atlanta
March 3rd, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Straight forward but easy process

(4.8 / 5)

  Customer service was polite and detail with explaining the process. Also they provided pricing and options for my situation which work out perfectly for my family and I. I have no complaints. Overall 5 stars for clarity

Keosha J. from Lithonia
January 13th, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Early Termination Fee

(2 / 5)

  There were no explanation about early termination fee - except that terms and conditions were sent. A better offer came in from Gas South and I called to change - now I have a bill that includes early termination fee. In future, I will much more careful. I will not be doing business with GNG in future. moved to Gas South for better service and rates.

Malachi from Marietta
January 6th, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Great Customer Service, Horrible Rates

(3.2 / 5)

  After being with GNG for over 2 years, I can say that I'm ready for another provider. Customer service is excellent! Agents have nice tones, are problem solvers, and easily accessible. However, GNG's rates are atrocious. Their promotional offers are average, but must be found through utility company referrals. After the initial offer, be ready to pay at least a $1 rate.

Star from Atlanta
January 5th, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Great Company

(5 / 5)

  Great company, nice prices, and very professional!

C.Moore from Atlanta
December 31st, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Good price

(5 / 5)

  Price is always right

Kellyd from Dallas
December 29th, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Customer service needs improvement

(4 / 5)

  I was often charged incorrectly during my time with GNG and every time I called in to dispute a charge, the customer service was so awful. I wish I had known about other companies at the time, because they were very difficult to deal with. Other than those few concerns, I had no other issues. I hope they can work on improving their customer service to those especially that pay on time and have been loyal.

Kali S from Atlanta
December 21st, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Georgia Natural Gas

(4.4 / 5)

  Georgia Natural Gas, is a very good company, they give very good tips on how to save on your gas
bill. And customer Service is always willing to help you.

Mary Plantt from Tucker
December 20th, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Georgia Natural Gas

(3.4 / 5)

  I feel that my gas bill is extremely high considering I'm not at home most of the day (work 8 hours a day) . My gas bill should not be so much (300.00). There is no one else at home and I find it to be unfair.

Jacqueline L. Wade from Decatur
December 20th, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Never had a problem with them

(5 / 5)

  Well, I had to look at my monthly bill to see what gas company I had. In having to do so, clearly I haven't had any issues to where I needed to contact them. In summary, nothing to complain about with Georgia Natural Gas.

Andrew from Roswell
December 14th, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

I had problems

(2 / 5)

  At first I liked the look of the company,but when I went to try and make an order I had numerous problems with setting up the plan I wanted and the agent I spoke to did not seem to know what to do.

Teah from Atlanta
December 13th, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Excellent service

(4.6 / 5)

  I've never had gas before in any of my homes until now. I had no idea as to how any of the buying/delivery/using of gas systems. I called and pretty much told the guy I was clueless when it comes to gas, and he helped me out, asked a couple questions and told me exactly what I needed. They came out to deliver and the guy was so helpful, and showed me everything I needed to know.

Zach from Acworth
December 13th, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Georgia Natural Gas

(3.6 / 5)

  I would highly recommend Georgia Natural Gas to any of my family and friends. They have acceptable payment plans, im always satisfied with my bill. And to top it off they have great customer service.

MLR from Atlanta
November 11th, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Power is great

(3 / 5)

  My experience went well. Evrytime i needed an answer to a question they were always there.

Autumn from Monroe
November 9th, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Dependable service but Customer Service could be nicer.

(3 / 5)

  It was horrible to set up but thankfully after it was we didn't need to speak with anyone. The staff isn't the most friendly. The service continues uninterrupted and that is exactly what we needed. Enough talking to people having bad days. Georgia Natural Gas allows you to simply sign up and forget about it.

Jan Stehner from Augusta
November 2nd, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

AGL is better then electric, but not as good as solar

(3 / 5)

  My experience with AGL has been neither outstanding nor subpar. When a company has little to no competition, their incentive to be better is not a factor, so I feel that they are about average.

Georgia Girl from Habersham County
October 27th, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

It's a fine natural gas company.

(3 / 5)

  I think they are fine for a natural gas company. Our bill can be expensive in the winter but that's to be expected. Natural gas isn't my first choice over electric but they are good in a pinch.

E Smith from Athens
October 24th, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Reliabilty, and comfort, for my family.

(4.6 / 5)

  I have been a longtime customer of Georgia Natural Gas, and I will continue to stand by their side. They have assisted my family in many ways, each and every day. Whenever I need to speak with customer service, I never hang up the phone unhappy. To have such a reliable company just a phone call away is such a relief. I honestly do not know what I do without them.

Ellen Stone from Dallas
October 14th, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Easy billing system, Good customer service

(4 / 5)

  I signed up for their 6 month fixed plan. This was the most economical route for me as I am only in the area temporarily. The person who helped me set up my service (Sandra, if i remember correctly) was very helpful in finding me the best deal possible. The online billing system is easy to use, and great for those who prefer the environment friendly paperless option.

Ashley from Atlanta
October 13th, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Neutral

(4 / 5)

  I haven't had any problems yet with the gas company in my apartment. Hopefully do not plan on having any future problems either. The prices could be a bit better especially during the winter when we are using the gas the most.

genera moore from Atlanta
October 13th, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions