Recent Bad Reviews

“  I use electric space heaters for the one room I occupy. My dryer is used once per month with air and not heat. I can't understand why my bill is so high. ”

“  Gas South will gouge you with their variable rate plan, especially during the winter. Their website is also impossible to use because you cannot request forgotten password if you have two addresses on your account. Do not recommend. ”

“  Had this company for over six years on a fixed plan. Everything was fine until this year. We were not notified that our plan had expired so we were put on a month to month plan instead of a yearly fixed rate plan. I'm guessing their emails went into our spam emails. Our rates jumped from approximately 59 cents per term to $2.20 a term during the coldest months. And since we didn't catch this mistake in time, we are playing over $1300.00 for our last two month for natural gas instead of about $400.00. You would think Georgia Natural Gas would have given us a phone call for good customer service. I'm sure there are several other folks that have experience the same problem. ”

“  I paid my bill early and be responsible, a well prior before my bill was due. Literally on the actual due date they charged me again for the same amount they already received. I called in the first time and was told I would have to get a paper check back, thats extremely unacceptable that you can take my money and then offer me a paper check. Then the said rep said to dispute it with my bank. I called again because this situation is now going to cause me hardship and this rep says its going to take 10 days. If you can avoid dealing with companies like this please steer clear. Im actively shopping for a new gas company. And hoping to move into an all electric apartment because these people are scam artist. And dont pay any attention to the automated response from a bot. These people are no help ”

“  I paid my bill early and be responsible, a well prior before my bill was due. Literally on the actual due date they charged me again for the same amount they already received. I called in the first time and was told I would have to get a paper check back, thats extremely unacceptable that you can take my money and then offer me a paper check. Then the said rep said to dispute it with my bank. I called again because this situation is now going to cause me hardship and this rep says its going to take 10 days. If you can avoid dealing with companies like this please steer clear. Im actively shopping for a new gas company. And hoping to move into an all electric apartment because these people are scam artist. And dont pay any attention to the automated response from a bot. These people are no help ”

“  Let me tell you a story about how you took my money and ran. It was a dark and stormy night (or maybe it was Tuesday, who knows?), and I suddenly realized my gas bill was higher than my rent. Turns out, my contract ended, and instead of a friendly reminder, you decided to quadruple my rate! No warning, no courtesy call, just a big ol' bill that made my eyes water.
So, here I am, stuck with a bill that could fund a small country and a newfound hatred for fine print. Thanks, Georgia Natural Gas, for teaching me a valuable lesson about predatory pricing and the importance of reading every single word of a contract. You've truly earned your one-star rating (and a spot on my list of companies I'll never use again). ”

“  Georgia Natural Gas repeatedly takes advantage of people by raising prices of their rates drastically to get more money by "banking" on people forgetting to update their plans. It then takes 1-2 months to update with a new plan after you realize the price increase so by then they have already price gouged people to where they do not care if you leave. Their "reminders" are in fine print of the monthly digital bill. They do not value the customer and care more about short term financial gains. I will not be coming back and I recommend people stay away. ”

“  I submitted the service application online after I received a postcard im the mail. Several days layer I received an email saying they had received my app. We started moving to our new house and all was going fine. Then a week ago, Atlanta Gas Light comes to turn off servicewhoa, wait a minute!!
I called Georgia Natural Gas to see what was going on. They had no record of my service request even though I had the email (which they couldnt give me an email to forward their acknowledgment of my request for service to)!!
Of course their offer was not available and because I was not prepared for that, I just had to accept their current offer which was not as good!! Charged $60 to start account which I was not asked to pay in the original offer! 6 months obligation and I am DONE! ”

“  Been a customer for 10 years. Gas South is the worst. They have misleading and unclear communication (I'm sure it's on purpose) about their rates and plans then surprise you with charges at high rates and say there's "nothing they can do." Got a letter in the mail stating my contract was expiring soon but there was nothing I needed to do right now and they'd communicate again closer to the end of my contract. No more communication. Suddenly a bill for $341 and say it's because my contract expired. They're in control of what they charge you so I'm positive there's something they can do. Very unhelpful customer service who couldn't care less about helping customers. ”

“  I received several postcards with a great promo price for a year. So on 11/6/2024, I went online and filled out a request for service at our new home we purchased 10/23. On 11/14, I received an email saying they got my order and heres order number. I go about the task of moving. A few weeks ago I got a letter from Atlanta Gas in the mail saying I needed a gas provider. I just assumed there was just a delay from GA Natural Gas letting them know who to bill through. Then today Atlanta Gas came to turn off the gas!!. I pulled up my email and called GA Natural Gas. Customer no-service said they had no record of my request. I read the email to her. Didnt care. So I had to set up a new account and guess whatthe price had escalated significantly. I ended up with a six month promo with a $60 account set-up charge. If it had not been so inconvenient at the time, I would have shopped around for a better price. But I have six months to find someone else.
I will be printing email which I will send to the Georgia Public Service Commission along with their mailer. I asked for an email address to forward their email to but they dont have one so she said. ”