Recent Bad Reviews

“  I was with gng for almost 4 yrs. I'd been down in Florida working hurricane relief in oct 2024. My wife called on the evening of the 16th and said the stove wasn't working. I forgot to pay the bill ($240) . I called and made a payment over the phone, and the lady told me she would schedule reconnection for the following Monday. This was on a Wednesday! I told her i could have someone (that works in the field) turn it back on before then. When I got home on Saturday, the gas was back on. I assumed my threat prompted her to get their tech out there quicker. About a month later, when I hadn't received a bill, I called and asked why. The lady told me that my account was inactive, but that I had a balance of $106. I paid the balance, and explained to her that I did in fact have gas, and was currently using it. She said I wasn't their customer, and didn't know who to contact? Then, after our phone call, I was charged a $75 early termination fee. They never mailed me a bill. Or emailed one either. But they turned it over to collections in less than 3 weeks! It took a lot of investigating on my part, prompted by calls from collection, to figure it out! Unbelievable! I honestly believe that the girl I spoke with on 10/16 was upset about our phone call and acted spitefully and vindictively. So unprofessional. Shame on you gng. No way to treat customers!! ”

“  The customer service is awful .
Estimate your bill instead of actually reading the meters ”

“  The customer service is awful .
Estimate your bill instead of actually reading the meters ”

“  I use electric space heaters for the one room I occupy. My dryer is used once per month with air and not heat. I can't understand why my bill is so high. ”

“  Gas South will gouge you with their variable rate plan, especially during the winter. Their website is also impossible to use because you cannot request forgotten password if you have two addresses on your account. Do not recommend. ”

“  Had this company for over six years on a fixed plan. Everything was fine until this year. We were not notified that our plan had expired so we were put on a month to month plan instead of a yearly fixed rate plan. I'm guessing their emails went into our spam emails. Our rates jumped from approximately 59 cents per term to $2.20 a term during the coldest months. And since we didn't catch this mistake in time, we are playing over $1300.00 for our last two month for natural gas instead of about $400.00. You would think Georgia Natural Gas would have given us a phone call for good customer service. I'm sure there are several other folks that have experience the same problem. ”

“  I paid my bill early and be responsible, a well prior before my bill was due. Literally on the actual due date they charged me again for the same amount they already received. I called in the first time and was told I would have to get a paper check back, thats extremely unacceptable that you can take my money and then offer me a paper check. Then the said rep said to dispute it with my bank. I called again because this situation is now going to cause me hardship and this rep says its going to take 10 days. If you can avoid dealing with companies like this please steer clear. Im actively shopping for a new gas company. And hoping to move into an all electric apartment because these people are scam artist. And dont pay any attention to the automated response from a bot. These people are no help ”

“  I paid my bill early and be responsible, a well prior before my bill was due. Literally on the actual due date they charged me again for the same amount they already received. I called in the first time and was told I would have to get a paper check back, thats extremely unacceptable that you can take my money and then offer me a paper check. Then the said rep said to dispute it with my bank. I called again because this situation is now going to cause me hardship and this rep says its going to take 10 days. If you can avoid dealing with companies like this please steer clear. Im actively shopping for a new gas company. And hoping to move into an all electric apartment because these people are scam artist. And dont pay any attention to the automated response from a bot. These people are no help ”

“  Let me tell you a story about how you took my money and ran. It was a dark and stormy night (or maybe it was Tuesday, who knows?), and I suddenly realized my gas bill was higher than my rent. Turns out, my contract ended, and instead of a friendly reminder, you decided to quadruple my rate! No warning, no courtesy call, just a big ol' bill that made my eyes water.
So, here I am, stuck with a bill that could fund a small country and a newfound hatred for fine print. Thanks, Georgia Natural Gas, for teaching me a valuable lesson about predatory pricing and the importance of reading every single word of a contract. You've truly earned your one-star rating (and a spot on my list of companies I'll never use again). ”

“  Georgia Natural Gas repeatedly takes advantage of people by raising prices of their rates drastically to get more money by "banking" on people forgetting to update their plans. It then takes 1-2 months to update with a new plan after you realize the price increase so by then they have already price gouged people to where they do not care if you leave. Their "reminders" are in fine print of the monthly digital bill. They do not value the customer and care more about short term financial gains. I will not be coming back and I recommend people stay away. ”