Recent Bad Reviews

“  I called 1/2/2025 and spoke to a representative to lock in a flat rate at 59 cents a therm. I went on line to pay my bill this month and my bill was 312.00 therm 2.29! I called and spoke to Wendy, Wendy said she didnt know what happened because she saw in the note where I spoke to someone 1/2/2025 and the therm should be 59 cents. Wendy said she needed to speak to her manager. Wendy was apologetic after speaking to her manager she said she will take 125.00 off of the bill. I said no I will still be paying too much. Wendy spoke to her manager again and told me shes taking 250.00 off of the 312.00 bill but the cant honor the 59 cents a therm because the rates changed! I said I have been with them for over a decade and I feel like they should make this right. I ask for the manager. She put Jamal on the line he said he couldnt adjust the rates. He said he could give me a 50.00 credit for next month and lock me in at 69 cents a therm and send it in for review for an adjustment. And he said he would take to his manager about it. I said absolutely not because at this point I dont trust them. I felt like I was pleading and begging them and it should have been the other way around because they admitted to making the mistake! They didnt budge and I had to walk away after being with them for over a decade. I will NOT RECOMMEND ANYONE TO THEM! ”

“  I let the contract roll over variable rate. I know I was going to pay more but they went from .59 cents a therm to 2.50 a therm. I got a 540 dollar bill. Highway robbery ”

“  I was with gng for almost 4 yrs. I'd been down in Florida working hurricane relief in oct 2024. My wife called on the evening of the 16th and said the stove wasn't working. I forgot to pay the bill ($240) . I called and made a payment over the phone, and the lady told me she would schedule reconnection for the following Monday. This was on a Wednesday! I told her i could have someone (that works in the field) turn it back on before then. When I got home on Saturday, the gas was back on. I assumed my threat prompted her to get their tech out there quicker. About a month later, when I hadn't received a bill, I called and asked why. The lady told me that my account was inactive, but that I had a balance of $106. I paid the balance, and explained to her that I did in fact have gas, and was currently using it. She said I wasn't their customer, and didn't know who to contact? Then, after our phone call, I was charged a $75 early termination fee. They never mailed me a bill. Or emailed one either. But they turned it over to collections in less than 3 weeks! It took a lot of investigating on my part, prompted by calls from collection, to figure it out! Unbelievable! I honestly believe that the girl I spoke with on 10/16 was upset about our phone call and acted spitefully and vindictively. So unprofessional. Shame on you gng. No way to treat customers!! ”

“  The customer service is awful .
Estimate your bill instead of actually reading the meters ”

“  The customer service is awful .
Estimate your bill instead of actually reading the meters ”

“  I use electric space heaters for the one room I occupy. My dryer is used once per month with air and not heat. I can't understand why my bill is so high. ”

“  Gas South will gouge you with their variable rate plan, especially during the winter. Their website is also impossible to use because you cannot request forgotten password if you have two addresses on your account. Do not recommend. ”

“  Had this company for over six years on a fixed plan. Everything was fine until this year. We were not notified that our plan had expired so we were put on a month to month plan instead of a yearly fixed rate plan. I'm guessing their emails went into our spam emails. Our rates jumped from approximately 59 cents per term to $2.20 a term during the coldest months. And since we didn't catch this mistake in time, we are playing over $1300.00 for our last two month for natural gas instead of about $400.00. You would think Georgia Natural Gas would have given us a phone call for good customer service. I'm sure there are several other folks that have experience the same problem. ”

“  I paid my bill early and be responsible, a well prior before my bill was due. Literally on the actual due date they charged me again for the same amount they already received. I called in the first time and was told I would have to get a paper check back, thats extremely unacceptable that you can take my money and then offer me a paper check. Then the said rep said to dispute it with my bank. I called again because this situation is now going to cause me hardship and this rep says its going to take 10 days. If you can avoid dealing with companies like this please steer clear. Im actively shopping for a new gas company. And hoping to move into an all electric apartment because these people are scam artist. And dont pay any attention to the automated response from a bot. These people are no help ”

“  I paid my bill early and be responsible, a well prior before my bill was due. Literally on the actual due date they charged me again for the same amount they already received. I called in the first time and was told I would have to get a paper check back, thats extremely unacceptable that you can take my money and then offer me a paper check. Then the said rep said to dispute it with my bank. I called again because this situation is now going to cause me hardship and this rep says its going to take 10 days. If you can avoid dealing with companies like this please steer clear. Im actively shopping for a new gas company. And hoping to move into an all electric apartment because these people are scam artist. And dont pay any attention to the automated response from a bot. These people are no help ”