Recent Bad Reviews

“  I paid my bill early and be responsible, a well prior before my bill was due. Literally on the actual due date they charged me again for the same amount they already received. I called in the first time and was told I would have to get a paper check back, thats extremely unacceptable that you can take my money and then offer me a paper check. Then the said rep said to dispute it with my bank. I called again because this situation is now going to cause me hardship and this rep says its going to take 10 days. If you can avoid dealing with companies like this please steer clear. Im actively shopping for a new gas company. And hoping to move into an all electric apartment because these people are scam artist. And dont pay any attention to the automated response from a bot. These people are no help ”

“  Let me tell you a story about how you took my money and ran. It was a dark and stormy night (or maybe it was Tuesday, who knows?), and I suddenly realized my gas bill was higher than my rent. Turns out, my contract ended, and instead of a friendly reminder, you decided to quadruple my rate! No warning, no courtesy call, just a big ol' bill that made my eyes water.
So, here I am, stuck with a bill that could fund a small country and a newfound hatred for fine print. Thanks, Georgia Natural Gas, for teaching me a valuable lesson about predatory pricing and the importance of reading every single word of a contract. You've truly earned your one-star rating (and a spot on my list of companies I'll never use again). ”

“  Georgia Natural Gas repeatedly takes advantage of people by raising prices of their rates drastically to get more money by "banking" on people forgetting to update their plans. It then takes 1-2 months to update with a new plan after you realize the price increase so by then they have already price gouged people to where they do not care if you leave. Their "reminders" are in fine print of the monthly digital bill. They do not value the customer and care more about short term financial gains. I will not be coming back and I recommend people stay away. ”

“  I submitted the service application online after I received a postcard im the mail. Several days layer I received an email saying they had received my app. We started moving to our new house and all was going fine. Then a week ago, Atlanta Gas Light comes to turn off servicewhoa, wait a minute!!
I called Georgia Natural Gas to see what was going on. They had no record of my service request even though I had the email (which they couldnt give me an email to forward their acknowledgment of my request for service to)!!
Of course their offer was not available and because I was not prepared for that, I just had to accept their current offer which was not as good!! Charged $60 to start account which I was not asked to pay in the original offer! 6 months obligation and I am DONE! ”

“  Been a customer for 10 years. Gas South is the worst. They have misleading and unclear communication (I'm sure it's on purpose) about their rates and plans then surprise you with charges at high rates and say there's "nothing they can do." Got a letter in the mail stating my contract was expiring soon but there was nothing I needed to do right now and they'd communicate again closer to the end of my contract. No more communication. Suddenly a bill for $341 and say it's because my contract expired. They're in control of what they charge you so I'm positive there's something they can do. Very unhelpful customer service who couldn't care less about helping customers. ”

“  I received several postcards with a great promo price for a year. So on 11/6/2024, I went online and filled out a request for service at our new home we purchased 10/23. On 11/14, I received an email saying they got my order and heres order number. I go about the task of moving. A few weeks ago I got a letter from Atlanta Gas in the mail saying I needed a gas provider. I just assumed there was just a delay from GA Natural Gas letting them know who to bill through. Then today Atlanta Gas came to turn off the gas!!. I pulled up my email and called GA Natural Gas. Customer no-service said they had no record of my request. I read the email to her. Didnt care. So I had to set up a new account and guess whatthe price had escalated significantly. I ended up with a six month promo with a $60 account set-up charge. If it had not been so inconvenient at the time, I would have shopped around for a better price. But I have six months to find someone else.
I will be printing email which I will send to the Georgia Public Service Commission along with their mailer. I asked for an email address to forward their email to but they dont have one so she said. ”

“  After 20 years and never missing a payment, my account moved from fixed to variable. When I spoke with the rep, I was never told what the current variable or possible rates would be. My account went from a $.69 to $1.89/ therm more than doubling what I expected to pay. Customer service rep was cold and did not care about what I was saying. He offered me a $25 renewal credit. Thats what Im worth to the his company I guess. Terrible service for even their best customers. ”

“  My contract with gas south ran out apparently the end of July. I didnt realize it. They knew that the colder it got, my gas bill would sky rocket. They could have a better warning, that your bill will double because of a canceled contract that they cancelled. I never have been late in 17 years. In comparison to my summer bill, its tripled in price. You cannot rely get caught up with everyday , you forget. If gas was the last gas company on the planet I wouldnt use it. They know that theyre gonna make a ridiculous amount of money in the winter time on a contract that has ran out well guess what you made that little bit but youll never ever get my business again screw Gas South and and all the senior people that work there thats doing this nonsense ”

“  Couldnt set me up online and needed me to call a representative to give information. Then proceed to try to sell many insurance products to me. I said it was a scam to make me call in and talk to him and he was annoyed because he IS a sales representative! It was all a big hassle and I didnt feel comfortable with them. Also received many solicitations after signing up. ”

“  Charged for reconnect and high cost for gas. ”