Atlanta Gas & Light Customer Reviews (January 2025 Update)

Updated: January 2025

The best review categories for Atlanta Gas & Light are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.

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1 Customer Reviews Written Overall

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Rip off!!!!!

One of their techs turned my gas off and I went from Thursday to Tuesday evening without hot water or heat. I reported it as soon as I went to my door and there was a disconnect tag on my door. It was a blank tag. I called scana energy because that's who I pay to.. well they are the marketers. I called them 2 to 3x to report my mishap. They claimed my service wasn't disconnected and suggested that I call someone to come check my hot water heater. Ok ... exactly what I did. The HVAC contractor couldn't light my heater or find anything wrong with it. So he asked about my gas meteretc after going to find out if there were something wrong with it. The gas was turned off. So I paid for the reconnection and service charge. It was $225 waaaay more than my bill. And these crooks are too prideful to take responsibility for their tech making a mistake in turning my gas off. They say it was never disconnected. !!!!! I know I didn't have any heat or hot water! I had to boil my water on my electric stove and was cold in my house like the ac was on!!! They said they won't reimburse me!!! So I'm out $225 because of their butts! There's no one going around in the neighborhoods turning off people's gas! I wish there were other alternatives than using their services!!! Yes I'm highly pissed because things are expensive as it is without y'all ripping people off!!!!! That dang tech that y'all sent out knows there was something off about the number of the meter and of course y'all sent someone out after I paid to turn it back on!!! Talking about it wasn't disconnected! It wasn't then when he came out! TF!