Gas South Customer Reviews

The best review categories for Gas South are their plans and pricing, with an average of 2.0 stars, and their customer service, with an average of 1.9 stars.

Reviews Overall

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Plans & Pricing

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Reviews by Star

Georgia Gas Savings's Bronze Tier providers are solid retail natural gas providers that have a lot to offer customers. These companies represent good options for discerning shoppers and have lots to offer customers. There are plenty of good companies offering good plans that can fit what consumers are looking for in their company.

Review from Mrs.S. Holden

Great Customer Service

Im grateful that I had An Associate named Millicent on Gas South line that #1 was very professional
2 kind and patient
3 lastly, thorough
She answered all my questions even though I repeated myself.
I had 3 service references that she assisted me with. Thanks Ms. Millicent. I really Appreciated someone with great qualities assisting me.

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Likely to recommend

— Mrs.S. Holden from Macon, GA on January 15th, 2021

Most Recent 5 Star Reviews

8 Customer Reviews Written Overall

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Seamless Experience

Signed up with their flat rate option and was immediately prompted to make an online account. Enrolled in autopay and have had no issues since.

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— Anonymous from Atlanta, GA on June 8th, 2023

Thank you for taking the time to share your feedback with us. We are happy to hear you enjoyed your experience! Thank you for trusting Gas South as your natural gas provider.

— Gas South

Chick-fil-A level customer service

Enrolling in service was easy, bills are straight forward and renewing is always easy. All of that is great, but their customer care team is superb. I called in about getting a new gas line for my grill and they let me know kindly that they do not do that but provided a great referral quickly in my area. Thanks Gas South!

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— Grace from Marietta, GA on April 27th, 2023

Hello Grace, thank you for taking the time to share your experience with us! We are grateful to be your natural gas provider.

— Gas South

MURIEL helped with my login

I had issues with my login and Muriel was just too awesome to help me out !!10 To her !! Gas south needs more representative like MURIEL!!

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— Muriel Is The Best Representative from Norcross, GA on October 28th, 2022

Hi! Thank you for leaving a review and mentioning Muriel from our Customer Care team. Well be sure to share your praises with them!

— Gas South

Thank you Tanisha West!!!

I am so grateful for Tanisha West. I had a doctor's appointment today, and it took a lot longer than I expected. I was expecting gas south to come between 4-8. I got home around 715pm. Tanisha was still in the parking lot when I arrived because she was also scheduled at another apartment in the area. She had already been to my apartment and I had missed my appointment with gas south. Tanisha West was very understanding, and she told me to give her a few mins and she will call to see if she could still connect my service, and she was successful. She came in and turned on my gas. I was Super Excited because I was praying that everything would work out, and Tanishas patience and understanding was a blessing for me. She was very professional and I appreciate her. Thank you again Tanisha, I wish you much success

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— Monica from Stone Mountain, GA on October 30th, 2019

Ms claire

I called in concerned about how high my bill was and ms claire was so amazing and calm and kind about helping me understand why and was extremely thorough when she offered explanations about my acct she was also very helpful with choosing a new rate plan to save as well by far the best customer servi e experience i have had allover stay blessed.ms claire and thank you so much for everything you made my day

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— Jamie Weber Paz from Savannah, GA on October 8th, 2019

Easy, Friendly, Fair

Moved to Georgia in May. Set up account over the phone in about 15-20 minutes. The first bill on pay-as-you-go plan comes within a week with a disconnect notice, but it helps you understand what this particular plan entails. You have plenty of time before the bill is due. I've had to make multiple payment arrangements after a rough patch in my finances, but the policies are fair and designed to help the customer as long as you honor the arrangements. Several other gas providers sent me offers, but when I inquired, they couldn't match or beat Gas South's rates - even when they raised a bit after my first 6 months. So glad I chose them first!

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— Mrs. Jones from Decatur, GA on February 11th, 2017

Ive had no issues with Gas South

Unlike other companies, Gas South is very different and amazing to say the least. I love there customer service. It says everything about the company and I'm so glad I chose them.

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— Ebuka from Powder Springs, GA on February 3rd, 2017

Prices seem to be heading South.

My husband and I have had nothing but good things to say about Gas South since we got hooked up. Our previous services were lower rate and at times we felt unsafe even from the meter they installed on our house. Gas South was able to take those worries away with one phone call and they did a marvelous job not stepping in my garden even when they had to go out of their way to avoid it. Thank you!

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— Edna Bottles from Atlanta on October 27th, 2016

Most Recent 4 Star Reviews

14 Customer Reviews Written Overall

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Great Customer Service

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— Mrs.S. Holden from Macon, GA on January 15th, 2021

Different price than quoted

I renewed my budget billing monthly rate and have receipts/proof for a different lower amount than gas south is charging me and the will not honor what they initially told me (with proof) as of today 12/31/2020 and have they have no walk-in location open for me to show them proof and I had to fax and email them

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— This Is Not Fair/right from Decatur, GA on December 31st, 2020

Excellent

I called in today to push my bill date back by one day. Tamika was so extremely helpful and has exceptional customer service skills. She let me know options on getting a contract because I wasnt aware my contract expired . She was professional, courteous and even gave me words of encouragement.
I was very pleased

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— B. Tolliver from Acworth, GA on October 21st, 2020

Easy Breezy

I signed up on line and it was as easy as 1,2,3!!!

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— Abdul from Snellville, GA on September 2nd, 2020

Good Service

I've always had a good experience with Gas South.

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— Jenny from Atlanta, GA on March 29th, 2017

Gas South Review

My husband and I have been using Gas South for the last 5 years. We really never had any issues. Our plan expires this month and I did check other companies. However Gas South's prices seem to be competitive. We will continue with their fixed rate plan.

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— A. Richards from Dallas on December 28th, 2016

Satisfied Customer

I have had Gassouth for 2 years and it's been great. The rates are affordable. There is no deposit at sign up. The Best part is the yearly perks. Disney on Ice was great!!

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— Lauren from Acworth on December 28th, 2016

Good Service

This service really is great for a gas company. Although there are still unnecessary fees for late payments, customer service is always great and gas isn't terribly expensive.

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— Katie from Kennesaw on December 15th, 2016

The Great Gas South!

My family and I have been living in our home for about 3 years, we just recently switched to gas south the beginning of this year and lets just say ill be bringing in the New Year with Gas South.

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— Shan Sturgis from Conyers on December 14th, 2016

Decent

In my experience they were decent all the way around. There was nothing bad about them, but there was also no spark that set them apart from other companies.

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— Teah from Atlanta on December 13th, 2016

Most Recent 3 Star Reviews

6 Customer Reviews Written Overall

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Charged late fee on auto draft-will affect credit rating

We are on auto draft for payment purposes and get a paper copy for each month.so this month the enrollment incentive of 5.00 cr. dropped off. Then they charged a 10.00 LATE FEE. i expected bill to go up 5 not 15 dollars. will be calling on monday morning. customer svc fee is 9.95, agl pass through is 24.77 and we used 2.03 therms of gas at a cost of 0.96cents. i do hear reports that agl is asking for a rate increase, disgusted that they continue to get increases ,what with them charging each customer exorbitant pass through charges

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— Dnisperly from Hiram, GA on October 26th, 2019

Just Right for My Home

The price rates are affordable for my budget. Unfortunately, the customer service is not that great. Long hold times on phone and very rude representatives.

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— Kieshah E. from Lithonia on January 5th, 2017

Good for Budget Conscious Consumers

Setting up my initial service was easy and the technician arrived on time. After receiving a few unusually high bills I decided to sign up for budget billing. The budget plan keeps my gas bill from fluctuating so I never have any unpleasant surprises when the bill is due. My only complaint is with customer service since not all of the representatives seem knowledgeable. When the gas connection to my stove broke and I needed to have the line checked it took me a while to convince the representative to send a technician from the gas company after they insisted I call an appliance repair person.

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— Hornets Family from Hampton on December 13th, 2016

Just Average

Gas South is just average, which can be a good or bad thing depending on how you look at it.

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— Jjones4 from Atlanta on October 15th, 2016

Good Service

Just had the gas turned on. They told me when they was coming they also sent a email. The day they shows up to turn on the gas. The worker turn on the gas check the hot water heater and lit the water heater in a timely manner.

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— Gofresh from Atlanta on September 17th, 2016

Gas South is Pretty Good

I ordered Gas South and had them for a year. Overall, the experience was OK, I guess. It was about the same as other Gas Providers I've had. They had a real good rate when I first signed up, but they weren't the cheapest guy on the market when I needed a new contract so I went elsewhere. I will say I had to call a couple times and I felt like I waited on the phone FOREVER.

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— David F. from Macon on August 25th, 2016

Most Recent 2 Star Reviews

13 Customer Reviews Written Overall

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Heartless

I apparently missed a bill and trying to call and figure out why we had no heat in our house, I wanted an explanation of the bill. I didn't know where this was coming from. As I waited for 30 minutes on the phone for the accountant to tell me that she couldn't tell me anything about the bill because it was in my husbands name. Well I was deployed and i have a child in my home so I am trying to understand why i do not have heat. I provided social and account number She simply said she can't help me. But when I asked if she would take my money to pay the bill she said yes. Interesting.... Whats crazy is that I've always paid the bill and now to provide heat for my family and I she won't help. There has to be another company better than this. I've never seen such a heartless person.

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— Previously Deployed Veteran from Marietta, GA on March 15th, 2022

Bad customer service

November 20, 2021

I truly hope that all is well and I prefer to contact a company in praise of their excellent customer service than with this insulting situation. I was transferred to your company from Infinite Energy and I feel very betrayed by Gas South due to the fact that I have put my trust in your company and that I have been paying my bill on time. My bill was due on November 9, 2021 and I pay it by phone on November 2, 2021. After paying my bill with Gas South I got another text saying that they did not received the payment and I pay again on November 13, 2021 and I have confirmation numbers for both payments.

I contacted my Bank and no payment was posted by Gas South to them even though I had money in the bank account and I have my bank statement to prove it. I also made other payments by phone that same day and they were posted to my account. I realized that Gas South is playing games with me to charge late fees that are fabricated.

I am please requesting to address this situation with your company to resolve this in an amicable fashion.

Respectfully,

Niki E. Nightingale

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— Niki Nightingale from Stone Mountain, GA on December 1st, 2021

Charged

Both I and a friend moved out of our separate houses at the same time, we both cancelled our service, and were both billed for an extra month anyways. Once is a mistake, twice is a pattern. They are grifters.

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— Justin P. from Tucker, GA on October 7th, 2021

Billing Problem

I was on auto billing and it was suddenly stopped. I didn't realize a problem for a while and Gas South person on phone didn't know but said it was probably because they quit using my type of CC (Discover). I gave them another (MasterCard) and thought problem fixed. It wasn't. They then said that my bank would not take it for a monthly deduction. (There was no problem with my charging shopping items on it.) Then they wanted my checking acct. info and I told them I wasn't about to give them my checking info with the way this was being handled so far. Then they made me call each month to pay and included a cc fee on top of the gas charges. In the end, I wound up paying each month on the same cc I initially had listed for auto pay (Discover). A friend told me they probably changed computer systems and it kicked out my auto pay which started the whole problem but I feel they handled the remainder of the problem terribly. I vowed I would never use them again and would express my problems on social media. P.S. Discover card gives us a credit rating of 789!

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— Margaret Tritt from Gainesville, GA on February 8th, 2021

No help during covid-19 virus

I have a past due bill with gas South. I called to try and make arrangements to pay on the bill month. I was told that if I don't have the bill paid off by the end of July it will still be turned over to collections. I thought people were trying to help others out during the covid-19 situation. I will never use gas South nor will I ever recommend it to anyone ever again. They tell me I have to pay 272 each month or it will be turned over to collections I've been working hard to build my credit up and keep it there now because of this is going to be destroyed thanks for nothing Gas South.

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— David Carruth from Dallas, GA on May 14th, 2020

No help during covid-19 virus

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— David Carruth from Dallas, GA on May 14th, 2020

Gas South Billing is Unreliable

Gas South cannot be trusted to send out electronic bills timely. Last month, they sent the bill at 3:39 AM the day before it was due and then proceeded to screw up the online payment I made. My wife paid that as well as the February bill and zeroed out the account. Low and behold, on the bill recieved January 27 by e-mail, they showed there was an even higher bill sent 4 days before it was due to be paid with an inaccurate balance due. It did not show credit for the prior amounts paid and tried to charge me late fees.
I complained to Gas South directly, but they did nothing right. I'm going to see about switching to another gas service since it is obvious I can no longer trust gas souths billing process anymore. I've had the service for over a year, never had a billing problem until December 2019.

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— Cnb from Dallas, GA on January 31st, 2020

Disappointing

I've been a gas south customer almost 4 years now. Last month gas south took it upon themselves to charge my card TWICE within a week. Didn't even bother to tell me, I had to find out when I checked my account balance. There was a lot of back and forth between me, my bank & gas south before I got my money back. I was upset to get a bill bc not only did they screw up, but have never even bothered to say they are sorry! Customer service is a JOKE all they want to do is try to switch me to a different rate plan everytime I call smh. Taking my business elsewhere!

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— Heather C from Atlanta, GA on April 5th, 2019

Dont do the pay as you go if you dont have to

My first customer rep made me feel like I was crazy for saying that the bill didnt add up. Once I spoke with the second rep the following month after because it was time to pay again and the price was over what I expected she told me that the first rep didnt explain the bill correctly nor did she charge me the right amount on my first bill which led to a past amount being due in the next months amount. Ive been in the brand new constructed home for less than a month now and have already had to pay $300. Also, please make sure you understand the payment arrangement program. Because you will not get off the pay as you go program if you have to make those arrangements and that should be our number one goal in order to take control of what we spend. I wasnt expecting to use the payment plan but because we wasnt bill correctly I had to in order to make sure my other bills were on time. My husband and I have been paying bills way before we got this home and say that this is the worst way to bill someone. I like to pay for what I use and not what they think Ill use based on others in my area and credited back an appropriate amount to our cards instead of the next months bill. I truly believe its a rip off.

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— Sharon from Dallas, GA on March 1st, 2019

Historic payment ????

Ive only had gas south for about 5 months but instead of paying my actual bill on the pay as you go i am paying a "Predicticted historical payment" which means all of the prior tenants if their bills were outrageous then since my bill is based on the history my bill is outrageous. Even though i dont even use my heat hardly.!! Any suggestions

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— Brian Gainesville Ga from Gainesville, GA on January 5th, 2019

Most Recent 1 Star Reviews

47 Customer Reviews Written Overall

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Gas South - still incompetent

I was placed with Gas South 20 years ago when the state of GA decided to destroy the cost efficient billing and force everyone to pay exorbitant prices with zero added benefit. We managed to get away from them then. I had expected they would have improved, after all, they are simply a billing company, but no. If it can be messed up, Gas South can do it. I had them for January and returned to my old provider. The only thing I have received from Gas South was a notice that there was an error in approving me. No bills, no email my credit score is 850 with Experian, 830 with TransUnion and 832 with Equifax. I am happy to be away from Gas South for a second time. Even though I only had them for 9 days before I decided to leave, there was zero communication from them, the rep. gave me incorrect information and when I called in to ask a question, the 2nd rep. was not pleasant and did not attempt to be friendly. It was during the course of this conversation I decided to end my association with Gas South for the 2nd and final time.

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— Gas South - No Improvement from Dawsonville, GA on April 27th, 2023

Hello, we thank you for taking the time to leave a review. We are sorry to hear you had a frustrating experience and appreciate you bringing this to our attention. We pride ourselves on delivering outstanding customer care and would love the opportunity
to earn your trust back, if you wish. At your earliest convenience, please give us a call at 866-762-6427, so that we may assist you further.

— Gas South

Used car dealers of natural gas

Switched plans with them, ended up with a $150 credit from left over balance from previous plan. Next billing cycle ended up with a $275 bill. Had monthly gas charges and tax added together. Also had $175 on a single line in bill labelled "bill adjustment". Spoke with customer service and was told it was owed for previous months service. Questioned how I have and credit on account balance month before and now it's turned to amount I owe now. Spoke to several rude supervisors, none cared, all explanations were different each one I spoke too. Smoke and mirrors and scam artists.

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— Stephen from Augusta, GA on February 21st, 2023

Hello Stephen, we apologize for any frustration this may have caused you. This is not
something you should come to expect from our team as we pride ourselves on
delivering outstanding customer care. We would appreciate the opportunity to earn
your trust back. In order to provide you with the best experience and resolve any issues,
we will need to take a look at your account history. To do that, we ask that you please
email us at CustomerFeedback@gassouth.com or call 866-762-6427 at your earliest
convenience, so that we may assist you further.

— Gas South

Horrible Price

I'm not home all day Im at work I want to know who is reading my meter and when. I went from having a 150.00 bill to 300.00 to 500.00 There is no way this is correct. Im not home enough too use this amount of gas.

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— Chance from Conyers, GA on February 7th, 2023

Hello Chance, we apologize to hear you had a frustrating experience. We pride
ourselves on delivering outstanding customer care and would appreciate the
opportunity to review your account with you. We ask that you please email us at
CustomerFeedback@gassouth.com or call 866-762-6427 at your earliest convenience,
so that we may assist you further.

— Gas South

Billing system error

Gas south had a system error where the payment process never reached my bank and gs charged me twice for declined payments and late fees. My bank verified no such charges came thru. Yet gs charged me $70 of bogus fees. They are thieves and liars!

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— Unhappy Customer from Smyrna, GA on November 15th, 2022

Hello, We apologize for any inconvenience, and we would appreciate the opportunity to review your account to determine what caused your payment issue. We want to help you. Please call us at 866-762-6427 as soon as you are available.

— Gas South

Billing system error

I was charged for returned check for an online payment that my bank has no record of. My bank indicated a system error on Gas south end. Gas south will not remove $30 fee. They have a monopoly going.

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— Unhappy Customer from Smyrna, GA on October 26th, 2022

Hello, We apologize for any inconvenience. We would appreciate the opportunity to connect with you and review your account to determine how we can help. Please call us at 866-762-6427 as soon as you are available.

— Gas South

Don't switch

We have AGL pipes. We have NOT moved for 10 years. Switched "service" from Xoom to Gas South. They charged a $60 connection fee on the first bill. Very scary. Sleepless night. Still don't know how this will end because service is in wife's name, she is at work, and they won't talk to me. Don't buy!

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— Tom from Cumming, GA on September 16th, 2022

Hello Tom, thank you for sharing your concerns. The $60 fee is a one-time fee to establish the account. We would appreciate the opportunity to connect with you and review your account to determine how we may assist. Please call us at 866-762-6427 as soon as you are available.

— Gas South

What the heck

Subject: bill
I will pay this bill. But for the record there was a group that handled alot of my type account. I dealt with this man for a number of years. He would call in Sept and we would schedule a turn on and turn off. Which we did. Then I find that things have changed and that whole department was closed sometime this last February. I get a hold of someone in your commercial dept that says that dept never existed because I have been here 10 years or whatever time frame. No gas was used after late April. This woman would only get indigent with me.and said that they never existed. Bill me as you like - the service has been good until now. I will be using someone else as the time draws near. Customer service now is atrocious!

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— Tom from Scottdale, GA on August 2nd, 2022

What a joke!

When hunting NEW customers they will call you 3 times a day. When you go to sign, they change the price. In fact....they wont honor their quote for ONE entire day!

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— Stayed With Tiger from 32724 on March 29th, 2022

I was punished for going with another gas company

I changed from Gas South to GA natural gas. My bill almost tripled when Gas South realized I was leaving them because their rates were so high. They back charged me from Nov to Feb when I made the change. Called them to discuss and their rates were still much higher than GA gas. Told them I felt like I was be punished for the swap. Now I have an extra $600 bill I will pay over time. I own a lot of properties in the area and am changing EVERY account out of Gas South because of their penalizing me for finding a lower rate elsewhere. GOOD BYE GAS SOUTH!!! Im sure this will never be posted in your reviews for the world to see. I do have a voice though in the local biz world am I will share my experience locally.

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— Edward Shinstine from Fairburn, GA on March 28th, 2022

Do not choose gas south

Update 1/9: Was told repeatedly could not over me lower than $0.63 per therm for my contract expiring the 31st. After making me feel like I had no other options and renewing, now they're advertising $0.59 and $0.63 rates. STAY AWAY from this company.

Update 12/23: Have had over 10 emails with them. They will not price match other companies low rates, and they have higher service fees than other companies in area. Plus, my last email I asked a question and got a response saying they had renewed my plan!?

UPDATE: Emailed the email they said below on 23rd, no response..

We loved Infinite Energy and now it has clearly been bought out by money hungry individuals. Not looking forward to finding a new gas company when our current rate from Infinite Energy runs out in December. The prices from Gas South are outrageous. Shame on you.