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Bad policy on Due Dates

(4 / 5)

  Gas South changes their due dates every month causing late fees if you do not notice it. I was told by CS that the bills are sent when Atlanta Gas Light reads the meter. That is fine but the due date should always be the same day. Last month mine was due 5 days earlier than the previous month, causing my payment to be late. Gas South needs to amend their automated billing to make the due date the same day regardless of when the bill is sent. Most people get paid the same day each month and pay their bills on that day or automate bill payments based on that paycheck date. This moving of due dates by Gas South will always make customers late on their payments and shows Gas South is completely out of touch with the majority of its customer base and their financial setup.

Bad policy on Due Dates from Woodstock
December 17th, 2024

Hello, we apologize for the inconvenience you have experienced and would like the opportunity to discuss your feedback further. Please contact us at customerfeedback@gassouth.com and we will work with you to resolve any issues as quickly as possible. Thank you for your feedback.

Gas South Responds January 6th, 2025
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