Disconnect Reviews

“  Scana Energy is a nightmare to deal with. My disabled veteran father had Scana Energy and was planning to switch to a new provider. I called to find out when his fixed rate expired and the representative told me that he was welcome to switch providers and that his fixed rate was expired. He went ahead and switched and they sent him a $150 early disconnect bill. Suffice it to say he didnt pay. I called scana repeatedly to explain the situation. I talked to managers who assured me that the bill would be taken care of and not to worry. Two years later it shows up on his credit report as a collection that hadnt been paid month after month. Scana has single handedly tanked his perfect credit through lies and deception. Thank you Scana. You really treat our vets with the respect that they deserve. ”

“  So they cut of my gas with out disconnection notice on yesterday and want be able to reconnect until Tuesday. Please please stay far away from this company they don't care about their customers. I wish I could give them the lowest grade possible because they are just that pathetic of a company ”

“  After the final closing on our old home, I called the next day and requested gas cut-off. I was told the service would be disconnected in a few days and we would receive one final bill, which we did and we paid it. Then we got another bill the next month. Turns out they never shut off the gas or closed the account. When I called they refused to accept responsibility and wipe the bill from our account. Claimed that I "disconnected the call" before the request was complete. What??? Why on earth would I do that? They claimed that they had a recording that "proved" the call was disconnected. I asked could there have been a glitch in their system. They told me NO. Really? That's not at all possible? After years and years of paying every bill on time, they couldn't work with me to wipe this erroneous charge from our account. Customer blaming. Take responsibility. Complaints have been filed with the Better Business Bureau and Georgia Public Service Commission. ”

“  My service was disconnected for being two days late I forgot to pay lpaid my bill in full and then they said I had to pay a 150.00 dollar deposit and a70.00 reconnection fee .what a rip-off I talked to the service rep and he acted like he did not care I have been with this company for about 15 years but I am going to find another gas provider.Do not do business with this company or they will rip you off ”

“  I signed up on The Georgia Gas savings website and my gas was disconnected. They never notified Atlanta Gas about my order.

I am now stuck without gas service for 4 days and no one can help me. ”

“  I made payment arrangements and it was agreed upon that I would pay my balance in full on the 7th of March, my gas was disconnected on March 1st while I was home. The technician that came out did not knock on the door nor did he/she leave a note on the door. I called and spoke with the customer service at 8pm who rushed me off the phone and stated several times that they were closed and that if my payment went through then my service will be reconnected on Tuesday March 6. I stated that I have little kids in my house. So, is there any way I can have it reconnected sooner. She stated that's the only time that she has available, so now I have to go without gas for 4.5 days. She then asked if had water and lights, my response was yes. Question, what does that have to do with my gas being reconnected? I will be looking for a different service provider very soon. This is my first time experiencing this with this company and I have been with them for 3 years, never had to make payment arrangements nor had to deal with a company not honoring their word. Nor giving me any kind of notice before they disconnect my service. When I say NOTHING, I mean, no call, no letter in the mail, and sure no notice on the door when it was disconnected. I went to cook dinner and no gas. Very disappointed at this company. ”